ATG Stores
Reviews and Complaints

I bought a dinnerware set from this site Atgstores and when I received my order I opened the box and everything seemed fine. My fault that I did not check everything more carefully, otherwise I would notice that one of the pates had a huge crack. One month later I decided to use the set. Actually I bought it for special occasions and that's why I did not use it for over a month. Anyway, when I took everything from the box I noticed that one plate had a huge crack and it literally fell apart while I was holding it. As a result there was minus one plate and I cut my fingers. I went to Atgstores website and told them about what happened and their support said that I had only 30 days guarantee and since it was already too late there was nothing they could do. Horrible service!

I made an order and bought something from ATGStores website. I placed my order and paid for it. I received a payment confirmation and two days later they finally sent me a tracking number. Shipping was taking too long so I went online to track my order and saw that there was nothing there. So I called ATGStores customer support and they said that my order was no longer in stock. They said they had no idea when will I get it.
Then I called again and asked them to cancel my order. Their rep was very unprofessional. I made a decision and wanted to cancel my order but he tried to assure me not to do that and was very pushy. I insisted and he finally cancelled it. He said I'll get my money back within 3-5 day, but two weeks already passed and I still haven't received my refund!

Terrible. I placed the order on 7/31/16. They charged my credit card in full on 8/1/2016. I received an email on 8/4/16 saying the item had been shipped. On 8/7/16, I clicked the tracking number link in that email to see what day my furniture was scheduled to arrive. The link took me to CEVA Logistics and their website said that the tracking number could not be found. Thus began a week of phone calls to ATG Stores customer (non-) service. Every time I called, someone told me they would work on it and that they would call me back. Only once out of 5 or more calls did someone call me back. Even if they had no new information to tell me, they should have called me back because they said they would. It points to integrity and honesty in dealings with a customer. Do what you say you're going to do!

Finally, I called them on 8/15/16 and asked to have the order cancelled. I posted a negative review on SiteJabber and then I got a call from someone at ATG telling me my refund would be processed right away (because in the review, I doubted how quickly they would process a refund). I guess they watch social media and the web for negative words about them.

To top it all off, when my order was cancelled I received an email notification and guess what the reason was that they entered into their system? Reason for cancellation: customer could not wait. Wow. Really?

Please do not give this company any more business, they have to get their act together and not screw up the business they have before they can be trusted with more business.

Ordered over $800 in light fixtures. Needed to return one $70 fixture that was too big. Refused return of UNOPENED ITEM because it was 9 HOURS after their "30 day no hassle" guarantee period. Item was delivered 5/20/13 and return was attempted at 9:00 am on 6/21/13. Untruthful advertising -Theireolicy is "NO RETURNS AFTER 30 DAYS - NO MATTER WHAT."

This has been the worst online shopping experience I have ever had. I have never placed an order with ATG before & I will not ever again. My order was placed on Jan. 3 - I called and spoke with a rep to make sure the product was available & was told there were four in stock and to go ahead and place my order online. When I had not received any correspondence from the company, nor my product for over a week, I called. I was told they had e-mailed me to let me know the item was backordered and it must have gone to my spam folder, but the item would be shipping at the end of the week. Checked spam - no e-mail. I have been told my product would be shipping several times since my initial f/u call - the 17th, the 22nd & the 24th. On the 24th I contacted a rep through their online chat who told me, "It is expected to ship today, The tracking should be available later this evening or tomorrow morning." Heard that before! I decided to try another rep later that day, still couldn't get a straight answer - so I asked to have a supervisor contact me. No call - just an e-mail saying, "not expected to be in now until the middle of February due to the Chinese New Year". What a terrible company! I have pushed back the installation of my vessel sink on more than one occasion waiting for this faucet - as I was told more than once it was expected to ship this day and that. My credit card was charge for a product they STILL can't tell when will be available with any certainty. Now I'm fighting to get my money back. Stay away from this company!

I purchase a desk from ATG stores. I paid my money to them through PayPal thank goodness.
Nothing they said on their website was correct. They said "hassle free returns". They said the item would be delivered to the floor it would be assembled on. Fed Ex, the shipper they chose won't even enter the doorway.
The box was damaged so I refused delivery, contacted them and asked for a refund. They said it could take 90 days. Had I waited 90 days would have made it to late to open a PayPal claim. BEWARE!
I called them a couple of days later because I had a copy of the bill of lading saying it was returned and they said they couldn't pay me because I had asked for a charge back on my credit card. I never asked for a charge back! I started a dispute with PayPal.
They then told me the only way they could pay me is if I closed my claim! They tried to trick me into closing my claim which they never acknowledged as legitimate.
The only reason I am getting my money back is because of PayPal!
Do not buy from them. If you have had an experience like mine, report them to the FTC.
Early on I told them I would contact the FTC and it didn't faze them one bit.

I bought 2 bookcases made by Ameriwood. The shelves bent within 2 weeks of assembling them and putting books on them. I contacted ATG. All ATG will do is to offer new shelves which are the same as the one bents. They would not refund unless I repack and pay for the shipping. Per ATG, there is a weight limit on bookshelves and I exceeded it. There is no mention of weight limit on description. ATG does not take any responsibility. Never buy from this website. Also, I put a negative review on this product on ATG and it miraculously disappeared and the only one showing is a 4 star review. Goes to show you that you can't trust this websites reviews either. I put another review today and will follow up whether that shows or not.

Ordered $3, 000 bedroom set. Showed up in terrible condition. We called and got permission to return. The manufacturer is and was on the the No restocking fee list.

After three weeks and three phone calls inquiring about our refund no answer. Week 4 we get a return call saying we would get charged a 50% restocking fee and that our return was unauthorized. After multiple phone calls to over the following week to settle this dispute in a dignified manner they said they could settle for a 20% restocking fee despite the fact the return was authorized and the manufacturer was on their no restocking fee list.

Both my credit card company and lawyers were called. They are engaged and the transaction is not being charged interest but I still have not been reimbursed and it has been 8 weeks.

Add INSULT to injury. Using their website, I have tried now seven times to unsubscribe from their auto email they send out. Despite getting unsubscribe confirmation, I continue to get emails from them.

I'll be sure to repeat this review every day I get another email from them and every day I have to wait for my refund on every electronic site I can find.

Runaway! Negative stars if I could!

Ordered $3, 000 bedroom set. Showed up in terrible condition. We called and got permission to return. The manufacturer is and was on the the No restocking fee list.

After three weeks and three phone calls inquiring about our refund no answer. Week 4 we get a return call saying we would get charged a 50% restocking fee and that our return was unauthorized. After multiple phone calls to over the following week to settle this dispute in a dignified manner they said they could settle for a 20% restocking fee despite the fact the return was authorized and the manufacturer was on their no restocking fee list.

Both my credit card company and lawyers were called. They are engaged and the transaction is not being charged interest but I still have not been reimbursed and it has been 8 weeks.

Add INSULT to injury. Using their website, I have tried now seven times to unsubscribe from their auto email they send out. Despite getting unsubscribe confirmation, I continue to get emails from them.

I'll be sure to repeat this review every day I get another email from them and every day I have to wait for my refund on every electronic site I can find.

There seems to be a common theme throughout all of the reviews, the item arrives damaged and then they just leave a trail of very unahppy customer with damaged goods over and over again. After 2 months I am still awaiting for the item to arrive in one piece, I ordered a light with glass shades, the intial order arrived 3 weeks after I placed the order( I was told it would be 5 days). It arrived damaged, one of the shades with a chip in it, I called and requested that they replace the shade only, it had taken so long for the light to arrive I didnt want to send the whole thing back. Three deliveries later I am still waiting for a shade to arrive that is not smashed in a million pieces. When you call no one cares, the staff are obviously so used to hearing the same thing day in day out that they just couldnt care less. I asked today for the CS directors name as I wanted to make a written complaint, they said they couldnt give out her full name...Nicholl was the only name they were willing to provide and said it must be done via email, they didnt really respond to letters in writing...what !. I have never heard of any company refusing to give a directors name and not accepting letters of complaint.

I would advise anyone...never, ever, ever make a purchase from this company, they sell poor quality goods and when you make a complaint they just do not care...BUYER BEWARE, DO NOT BUY FROM ATG STORES !

I too have had the same experience with ATG Stores as many of the people here. There is no other way with words to describe this experience other than feeling as if one is in the "Twilight Zone". Every phone call I have attempted has left more questions than answers for me. This company walks a fine line of fraud, IMHO. I'm urging everyone on this board to please contact the Attorney General in the State of Washington, their own state, and to also render a complaint with the Better Business Bureau. Also, if you use social media such as Face book, Twitter, Yelp etc... Please, please help spread the word in which the manner that this company conducts business. BUYER BEWARE!

WARNING. DO NOT purchase from ATG. It is not a reputable company. I ordered furniture pulls from them and when they arrived, I realized the items were not the correct size that I needed. I returned the items and followed up for my refund when I heard nothing for a couple of weeks. They claim the package was never received and could not be tracked down, therefore, no refund was possible. I contacted the CEO office and the BBB...which finally got there attention; however, they only offered credit, which is no use to me because they do not carry the size I need and I would NEVER put myself in that situation again by purchasing anything from them... SHAME ON THEM. I will never see my $43.76

BEWARE! Horrible company, horrible customer customer service. PayPal should suspend doing business with them. Still waiting after 2 months for my refund...which by the way was significantly less than the money spent because of the "restocking fees" they cleverly hide when you order.

This is the worst company I have ever done business with. Ordered $670 worth of cabinet handles from them. The company could never give me a tracking number or any idea of when I would receive it. The merchandise arrived late, two weeks after I ordered it. The handles weren't right for me so I called to arrange a return. Got the biggest run-around I have ever experienced. It's taken 8 calls so far and no closer to getting my return arranged. ATG says that they will not process the return until the manufacturer authorizes it. This is despite ATG's advertised 'no hassle' return policy which my purchase clearly falls within. When I pressed ATG on why they would hold up my return based on their problems with the manufacturer, ATG rep told me that they are only a 'middle man', and that my return might not be accepted! By the way, each call involves very very long hold times, obviously to make the customer want to give up, and I also was hung up on twice. I was also promised call backs many times but have not received one after two weeks of struggling. Disputing this now with my credit card. YOU WILL REGRET IT IF YOU DO BUSINESS WITH ATG. THE FOLLOWING COMPANIES ARE ALL ATG: LIGHTING UNIVERSE, FIXTURE UNIVERSE, OUTDOOR LIVING SHOWROOM, HOME FURNITURE SHOWROOM.

Well I took the route of e-mailing Taryn W. BEFORE I decided to post on this website to give atgstores the benefit of the doubt. Since it's been a week and she hasn't e-mailed me back I guess it's time to go here.

I echo the stories of everyone here. This company is AWFUL and really needs to be out of business. I am so grateful that my purchase was less than $50 and not like these people on here who are out in the thousands to this company.

I ordered 2 pairs of curtains from their website that were really cool looking and were in a "swiggle" pattern (I guess that is squiggle.) They took my 46 bucks and I subsequently received 2 very plain black curtains that looked nothing at all like what was on the website and, to boot, the invoice from "Beacon Looms" the manufacturer showed that the curtains were actually $13 each so I'd been charged double the price.

I promptly contacted atgstores and was told that I would get a return label and I asked the representative to contact the manufacturer first to make sure the curtains I wanted existed. Before I had returned the curtains I was sent 2 more sets of curtains that were the same wrong curtains! So now I have 4 pairs of curtains I don't want.

I took the advice of a poster on here and contacted the manufacturer at Beacon Looms directly. The woman there, Esther DeSalvo, was EXTREMELY HELPFUL to me, responding the same day to me and stating that she contacted atg stores and told them that the fabric swatch they had on the website was not representative of their product. As of this writing it has been a month and half since Esther told them this and the wrong item is still up. Esther kindly e-mailed me a PREPAID return label for all 4 pairs of the curtains and said that, once Beacon Looms had received the return, she would contact atg stores and tell them to give me a refund. So Esther contacted them and she told them there was a "problem with their system." She contacted them a few weeks later at my request and then told me that everything was straightened out and my money would be refunded.

Now this is the part that kills me. I waited about a week and didn't get my refund so I contacted them on the chat feature. The person there said that there was a "credit memo" on the file and she would have to e-mail her customer service manager so they could issue a refund. She also said that, there was no credit memo for the other order (of course there is only one order, I was just sent two packages) so she would have to look into that and get back to me. That was 2 weeks ago, no refund, no response to my e-mail to Taryn W, no getting back to me. I think that I have been very patient and given this company the benefit of the doubt before posting this review. Just shows, doesn't matter how large or small your item, this company doesn't give a crap about its customers and needs to be SHUT DOWN!

Ordered a table from the website that was received with a damaged finish. The styrofoam wrapping was imprinted on the table finish, as though it wasn't given time to dry before sending it out the door. I called customer service and was told that I would receive emailed return shipping information for the item to be picked up at my door. The next day I received an email verifying a replacement order. Since there was no discussion on replacement, and I had no intention of risking the same dissatisfaction twice, I called and had the order canceled. Again I was told I would receive the emailed shipping information in a few days. After three days I called to inquire and was told it takes 7-10 business days for the manufacturer to send. I called again after a week and was told could take up to another week. Today I received a call indicating the manufacturer wants pictures before sending the return information. Since the table has been standing at my door, rewrapped and ready for shipment for over a week, I called back and indicated per their no hassle policy, since I was dissatisfied, regardless of the reason, I shouldn't have to provide pictures. I asked to speak to a supervisor and it was obvious their supervisors are not there to support their reps, because the rep was hesitant and said they have been told to resolve the issue themselves. I said since the issue is not resolved, I need to speak to a supervisor. The rep said she would have DON call me and she would call me back and let me know when. I then received a call a few minutes later from another rep, telling me again I need to send pictures. I told him I was waiting for a call from DON, and did not want to discuss the issue with him further. I finally received a call from DON, the world's worst customer service supervisor. DON didn't have his facts straight, and did nothing more that indicate that I need to send pictures, or if I want to pay for shipping, I can return the table due to dissatisfaction. This of course is not spelled out on ATG's website. I asked to speak to DON's manager but DON would not provide that information, and referred me to the internet if I wanted to find out the name of the company owner. DON does not seem to understand that his job as a customer service manager is demonstrate ATG's dedication to customer satisfaction, and to stand behind their claim of NO HASSLE RETURNS. This has been more than a hassle, it's been an assault on the customer. In this economy, this company can't afford to put forth effort to provide stellar customer service and satisfaction. So if you plan on purchasing from them, I suggest you do so fast, because they can't last much longer. But buyer, be very aware. Meanwhile, I'm unwrapping the damn table tomorrow and sending pictures, but I would be very surprised if the whole ordeal doesn't drag out to a long and painful consumer water boarding. Stay tuned...
Mel

I bought an office set Samuel Lawrence furniture from Allied Trade Group (ATG) stores in May of this year. I received several shipments over a three-month period. Out of four shipments, two turned out to have damaged furniture. That is 50% damaged on furniture delivered to my house (bookshelf and file cabinet). There is no metric in the universe where having 50% is acceptable for quality control purposes. I told the customer service that I wanted a replacement for the furniture that was broken and had to wait almost three months for a replacement bookshelf. I never received a replacement file cabinet so I called customer service again. Two months after I requested a replacement file cabinet I was told that, this item was no longer in stock and was no longer being produced. First, is it my responsibility to contact a company to get this information? This question is rhetorical. ATG stated that I would receive a refund for the file cabinet three weeks ago. I am still waiting, and I am sure this is going to take a while.
In my opinion, what I have discovered while dealing with ATG. This company is the worst I have ever dealt with, they should have a disclaimer on their website that states, “we suck on all levels, and if you are satisfied you are in the minority of customers that have dealt with us." The furniture that they sell is made in China so you know it has great quality like everything else made in China (ATG does not advertise this fact on their website). ATG uses the worst/ cheapest shipping partners they can find which is why 50% of my furniture showed up broken. This company should be avoided their return policies are atrocious. I have been told that they are waiting for the shippers to refund them so that they can refund my money. Waiting for an internal refund from their distributing partners is not the consumer’s responsibility. I have no idea how and why this organization has survived, they are broken on all levels! Recommend avoiding ATG stores and going to conventional furniture store in the future.

Not only does ATG rip off their customers they do it to their employees as well. The customer service manager is the wife to the owner of the company. jennifer rubens ([protected]@alliedtradegroup). This is the most evil vindictive crude witch I have ever met in my entire life. She picked out her favorites in the customer service dept and showed it freely and everyone else who wasnt her favorite she treated like crap. When you are a new employee and ask questions which she tells you to always do she looks at you like your stupid and makes you feel stupid. Her floor leads either quit or get fired eventually because they cant take her crap. The way the customer service dept is run should be taken over by someone else besides the CEO's wife. You cant go and complain to anyone because you will get fired (which happened to several other employees) If you call in sick, she will fire you. This woman shouldnt be working as a manager, she should be the one fired. She should stay at home and make her stupid jewelry and work on her fake looking face. I think everyone should call her and let her know how they feel.

Do not buy from ATG Stores dba Lighting Universe. Product ordered arrived late, damaged, and defective. Multiple calls to customer service were ineffective. Promised replacement, never came. Promised replacement parts (that I told them would not resolve the manufacuring defect). Asked to speak to a manager, told they were all in a meeting and could not be disturbed. Asked for a call back, never returned my call. Product was cheaply made, overpriced, poorly packaged, defective, with one part broken in two. Planning to box up the junk lighting fixture and send it to ATG's CEO Gary Rubins home address, then reverse credit card charges. Never buy from ATG Stores/Lighting Universe.