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I had canceled my visa debit card. I then noticed a charge on my account from audible.com. I checked my account on their website and they had the new visa debit card which I had never given them. I called and they said they did not know how they got it. Two days later they called and told me they have a contract with visa and other card companies to receive the new card #s of customers who cancel their cards. They actually told me visa was providing the service to me. I called wells fargo who said they do not give out new numbers and do not believe visa could have. I called visa and got an office in panama. When I asked for the phone # for corporate headquarters they said they don't have phones there. Unbelievable. I canceled that card and told wells fargo not to charge anything else on the card, but another unauthorized charge appeared. I called the bank 4 times, got put on hold, hung up on, etc. I then went to the bank and they told me the only thing I could do was call the 1-800 #. At this point I became an evil # woman. I called the attorney general's office and will file complaints about the whole bunch. Audible.com took my account web page down, hmmm, something to hide?
The complaint has been investigated and resolved to the customer’s satisfaction.
My wife is on the phone as I type. Same thing happened to her. She has 2 cards on file with Amazon and Audible charged both cards $15.98 a month. My wife never heard of Audible until she got the charges.
I am extremely unsatisfied with this "service"... I wanted to try audible for one month free... something didn't work so I was lik "okay that's fine, than no Audible for me"... turns out I'm paying 14, 95 for a membership when really... I HAD NO IDEA I WAS EVEN A MEMBER
What's even worse is that somehow, even though my account and my dad's account are different. AUDIBLE APPARENTLY TOOK MY DADS VISA CARD AND MY DADS MONEY! how dare you? I didn't even enter any payment details... I was like "I don't have a credit card, so I can't have audible" and that was fine by me... but you don't take someone's money... that's just rude I have read NO BOOKS and I really want a refund.
If people are gonna be suing i want to be a part of it.
Lelandtha3rd@gmail.com
I've filed a complaint with the FTC. "I signed up for the free trial of Amazon Prime on April 23, 2017. At the end of this free trial, Amazon automatically signed me up for services provided by another company they own, Audible. This is not a service I wanted or requested, but had inadvertently opted into through the Amazon Prime membership process. After two months of Amazon Prime--one month free and one month paid--I canceled my Amazon Prime membership, unaware that I was also an Amazon Audible customer; at the time of my Amazon Prime cancellation, the Amazon Audible remained active. In addition, for unrelated reasons, I had canceled my debit card in early July 2017, yet on August 29, 2017, monthly charges from Amazon Audible continued again. I was charged for Amazon Audible in the amount of $16.49 on 06/29, 10/30, 12/04 and 12/29 and on 08/29, I was charged $14.95. Fortunately, my bank will probably reverse these charges; my claim is pending and I've had very good experiences with my bank in the past to resolve these kinds of problems. My bank was already familiar with this exact issue and with their other customers experiencing this same problem with Amazon Audible. Thankfully, this pattern of behavior works in my favor. However, after a cursory internet search, I have read about several people who are experiencing this same situation and who have observed Amazon Audible billing find a way to resume charges through VISA even after people have canceled their cards."
What in hell is the Attorney Generals office doing about this? I mean both States and Federal... This is open Theft and it appears NO one is doing a thing about it. What do we as a people have to do to make the government do their damned jobs?
I have never had a subscription with Audible. But they were charging me on one card and then I cancelled it, then I found they started using another card with another company, same again and then a third card with a different company. This time Chase. Within two months I had to cancel my card, and get two Audible transactions refunded. Now I am going through the same process again. All I can think of is that Audible is getting credit card details from Amazon and using them to make their fraudulent charges.
I keep getting charged on my visa debit for audible $20/month cause Canada. And I haven't accessed my account in a year. After I cancelled it cause I stopped using it. I also received a visa prepaid card where there was already a charge on it from audible right after I opened it. That was a week after it was activated and I opened it on Christmas as a gift.
It seems that I am not alone, and I am echoing my complaint! Audible charged me $15/month for nine months before I caught on and noticed the charges on my Amazon account. I called to get this issue cleared up, and all the customer service rep wanted to put my account on hold! After I said absolutely not, she did agree to cancel it. Then, Audible started charging my Discover card - one that I had never even used in connection with my Amazon account! I seriously do not know how they can get away with this!
I wish I had read this in January 2018 when I tried to cancel my audible account. I called and the rep said that I did not have an account. Every month since then I have been charged on my Visa card which I dispute and get reimbursed. I called Visa and was told I could cancel my card to stop the charges. I had no idea that audible has been ripping off so many of us for so many years. These complaints go all the way back to 2010. I no longer have the phone number for audible but I did finally see on my Amazon prime account that audible is a service on my prime account and that I would be charged for it. I cancelled my Amazon prime account, I can't believe that Amazon would partner with such a company. Audible steals, cheats, lies and is still getting away with it. Unbelievable!
I made a purchase from Amazon last night. Guitar equipment and a doll for my daughter for Christmas. This morning, I have a charge from Audible on my bank account. Login to Audible and I have no subscription according to them, but this is the SECOND time in TWO months that I've had to get a debit card reissued due to Audible charges. I wish I could just put a complete stop payment on their website, never authorizing the charges, but I don't know if my bank would do that. I'm super pissed because my son is having surgery tomorrow and I'll need my debit card at the hospital and now I don't have the ability to use it because Audible is stealing my money.
Same here! I have been out of the country for some time and have not been scrutinising my online bank statements.
I got back into the country a few days ago and decided to check all was ok..
It was not, Audibles(whoever TF they are) have been illegally taking £7.99 every month from my account since April this year!
This is diabolical and has put me in literally furious mood, HOW DARE THEY...
I have now contacted my bank asking them to stop any further payments and written to this bunch of thieves known as AUDIBLES asking them to refund my stolen money.
Whether this stops or I get a refund is yet to be seen.
I'm completely gobsmacked
I am getting charged on an old card for 15.95 American Express seems to not be able to block this payment as there is still yet another transaction on my account after the credits. Wow! The company says I should not be charged. They have no offices or numbers to file complaints. India? They don't know why I'm being charged. Well, that makes three of us. The credit card, them and me! Fraud Charges are still occurring now for over a year now. Want to choke the criminals! They are laughing all the way to the bank! Imagine how much money they are making off of credit card companies and those that are not paying attention to each transaction on their card!