Avast
Reviews and Complaints

I've been using Avast Antivirus for a few months now, and I must say it's been a smooth experience. The installation was a breeze, and it runs quietly in the background without hogging my system's resources. I particularly appreciate the user-friendly interface, which makes it easy to navigate through the settings. It has caught a couple of threats, giving me peace of mind while browsing online. It's not overly intrusive with notifications, which is a plus. Overall, a solid choice for basic computer protection.

May 27th 74.99 pounds 23 June 49.99 pounds July 23 49.99 pounds.August 27th 59.99 pounds.Proberly onMastercard with last 4 digits 6793.

I wish to know why i am being charged every year for i dont even know how long for something i never use and don't remember signing for any recurring charges all i see is my money taken out off of my account wich i cant even stop nor cancel through my bank i do g even have ang costumer reference numbers or anything all i van give you is my name mrs merita qamili
Can someone please get in touch with me so i can claim all the refund for all the years i was unaware i was even paying and cancel any future payments please

Please contact me via email
[protected]@msn.com

I have had a pop up on my laptop screen for a week now and cannot get it to go! I am really tired of the pop ups on Avast that appear so often, and are often posted on a spot on my lap top that is blocking something I need to access. I have tried to delete pop ups but to no avail. I am now going to hire the GEEK SQUAD to come to my home to try to clear this AVAST problem.

I am NOT impressed!

Last month Avast automatically renewed my subscription which I wanted to cancel, and asked for a refund. The refund was deposited in my bank account shortly after that and I subscribed to a different service. Yesterday I found that Avast had taken the money from my account again, and now says that it is too late to unsubscribe and my money won't be refunded.

I upgraded to a package which I was told contained the services I asked for but it did not. Also my laptop had disappeared from my devices when I viewed my account meaning that I cannot sync my Android phone with my laptop. I have been told to go through the procedure to secure another device to resolve the problem. I have been told this many times and many times it hasn't worked. Each time I try to get the problem resolved I get the same routine. I want this resolved yesterday I'm fed up with being kicked from pillar to post

27.1.2019
Po zaplacení kartou není předplatné aktivováno
nevím jaké předplatné má být ativováno, na fa.neni uvedeno.jedná se o opakovanou
platbu?
licenční soubor programu AVAST : [protected]
číslo klienta : dtto
Není potvrzení o příjetí platby prodavajícího, a aktivace služby.

Chci zrušit toto předplatné !
Děkuji za odpověď. MF

I am writing to register a serious complaint.
I returned from holiday in September to discover I had been hacked. On my bank statement I noticed 3 payments to Avast on the same day, 21 August 2017: £44.99, £39.99 and £49.99. I immediately rang your Helpline and spoke to Jack Harris on Ext 309. He promised to investigate and came back to confirm I had been hacked. 2 addresses in California and one in Nigeria had been taking money from my account in the name of Avid Software ([protected], [protected] and [protected]).
He was able to rectify the “error” and restore my account which I had lost in a bad computer crash back in July. He then referred me to Microsoft Network Support Team (UK Infotech) to rectify the damage in Windows. For this limited amount of work they wanted to bill me for £425.98.
At this point I smelled a scam and consulted my bank, Nationwide Building Society, in Norwich. They referred me to their Fraud Unit who confirmed I’d been the victim of fraud and directed me not to pay the outstanding bill. At first I was hassled on a daily basis for the money but after I spoke to the bank that eased and their invoice mysteriously disappeared from their website. I had one call 2 days ago when I told them I was not paying up.
Since then my wife and I with help from the bank have traced further unauthorised payments on a monthly basis going back to 2014. So what is the role and liability of AVAST in all this? I may have been a little lax in checking my monthly statements, but I am pushing 80 and grew up in an era when you didn’t expect your antivirus protector to be involved in defrauding you. Though looking through the pages of complaints on your website I shouldn’t be surprised. You do seem to be lacking in due diligence when it comes to your customers.
I thought I would run this by you before I pass it on to the regulators, not to mention the Press!
Yours sincerely

Euan Pearson

I was given a 30day trial offer for privacy online to hide me from hackers.

At trial bill was given indicating Total of 0.00 Pounds.

That I would be charged 1.99 Pounds monthly for 12 months.

On trying the product I discovered that I am unable to browse the internet whenever the privacy was activated. I immediate uninstall the product and has not used it at all.

I was shocked to see my Bank notification this morning that 49.99 Pounds had been deducted fro my account.

I would appreciate a refund without delay.
Failure to refund my money would force me to take further actions.

You have been warned.

Abiodun Olusanya

my visa debt credit charge today on 9-9-17 for the amount of 64.11 transaction # [protected] (2) for 1pc 1 year service protection.I never ordered this renewal .I told Avast a long time ago I did not want to charge my card again for new services.Please refund back my money to my account that you took the said money out from it above.Please e-mail me back that you did so at [protected]@yahoo.com. have notified my bank of this situation.Thank you Mr Adrian Johnson from North Bergen N.J 07047.Please do not bill me again for Avast I do not use them any more.

On 28th August I was notified by Avast that our licence was to expire soon and advised to extend it. I did this and submitted my name - the selection of years - and gave full credit card details. This was registered on my credit card immediately and the money of R649.00 transferred. The reference on my credit card statement is as follows :-
DRI*AVAST SOFTW SHANNON, CO.IE
74541097239044122201420

However, I am still being notified that my licence is about to expire. In other words, my money has been taken, but the licence renewal was not processed.

I submitted my credit card details which is in my name SUSAN LIEGNER

Please help!

This company is totally unethical on every level especially customer service. Avast linked onto my iPad and acquired my Amex number without my knowledge and permission. There is no unsubscribe icon on their web site so now the nightmare began. I called their technical support number and they said to go on their website to remove. This was impossible as they provide no way of unsubscibing at all in any manner. Then I called technical support and spent well over an hour with them to remove app. They did not have a clue what they were doing and hung up on me! Never called back or even emailed me to reconnect. They had all my contact numbers and the worst and scary part they had my Amex number. The next day I gave it one more shot and the same thing happened. The technical support is outsourced And both times I could barely could understand what they were saying. The bottom line is that they were rude and completely incompetent. And I stress incompetent. They are a scam! Finally Apple support helped me resolve the issue. They were fabulous! Go after this [censor] and protect other people who never requested their service and never never gave out credit card info. They stole it. Please go after them!

Our Avast ID# [protected]

On 30/03/ 2017 we were charged $120.74 on our credit card . Ref 990104.

On 5/03/2017 we were charged $63.24. Ref 990703

As we are showing we have cover until September 2017 this is obviously the correct 6mths fee paid on 5th March.

The $120.74 charged 25 days later would appear to be 12mths subscription several months in advance and unauthorised.

Please refund as soon as possible the $120 74 charged in error!

On my last credit card statement, I have a charge of $49.99 from DRI Avast Software and I did not ordered anything. I want you to reimburse me as you have charge this without my consent. I want you to credit my credit card account within 24 hours. This charge appears to have been charged on 4/04/2017 04/04/17 POS+NP DRI*AVAST SOFTWARE [protected] MNUS/CREDIT

I paid £59.94 to Avast on 15/02/2017 and this product has never worked. I rang the Avast technical department who through a company called guruaid.uk.com, at first I thought they were being very helpful, the tried remotely to fix the problem (I now feel very uncomfortable that they have been into my computer) they told me the problem was to do with the registry keys and they could fix the problem if I paid £149.99 for a years tech support service, as my computer needed cleaning up etc. I think this could be a scam, when I refused to pay and said I wanted a full refund of the original £59.94 this was after 90 mins they finally gave me a number for the billing department, which you guessed it didn't connect. I have rang several numbers today and finally got through to someone called Justin who said I would get a full refund as I was still in the 60 day money back peroid if not satisfied. He gave me another number to call within the hour to make sure the refund was actioned, which I called and after a recorded message the line disconnects. Two things, how I am going to get my money back and have they taken any info from my PC. I have spent 4 hours today trying to sort this out. I am usually very aware of scams and as I made the call I didn't think there could be anything wrong but now because no one at Avast will help me I have my doubts. I have for the tine being shut my laptop down and I am using my iPad. Hopefully you can help. Thank you

As you can see I paid for a new service from you, and this morning I received an email saying I was renewed, why and charged 49.99. I work to hard to be over charged for the same thing, I would like my 49.99 back. I am advising my bank of the overcharging you have done! Alos that you all are he hardest people to get help from. I was given phone numbers that no longer exist, in all I have called 4 different numbers and no one wants to help me! I have also enclosed the confirmation of the new charge from you as well as the one I did!

Debi Elfast-Kelly, thank you for becoming an Avast customer
Here is a summary of your order, plus the installation instructions and several links you might find useful.
Order Information
Billing Address

Order ID:
[protected]
Order Date:
January 13, 2017
Invoice:
Available at our Order Portal.
Password:
Q6AQaQqh
You will need the password for logging into an Order Portal to check details of your order.
Name:
Debi Elfast-Kelly
Address:
POMPANO BEACH FL 33060
US
Email:
[protected]@yahoo.com
Products in Your Order

Product SKU: ISE-[protected]-AR
Product Name: Avast Internet Security - 1 PC, 1 Year
Qty Ordered: 1
Amount: $19.99

Subtotal: $49.99
Discount: -$30.00
Tax: $0.00
Total Price: $19.99
Payment Information
Below is the auto renewal, which I have a new card as how you can do this.

If you paid by credit card, please look for DRI*AVAST Software on your credit card billing statement.
Your Auto-Renewal Order Summary
Product
Order ID
[protected]
Price charged
$49.99
Automatically renewed to
February 20, 2018
If you’d like to check your order status, please sign in to avast.com/find-order with the login credentials below.
Order ID: [protected]
Password: x51oGO

I purchased an avast subscription for my pc. My pc hasn't been working for a while so I wanted to transfer it to my iPad. I couldn't work out how to do this so I tried to find a customer support number to speak to someone. The number I found was unobtainable. I finally got through to someone who said they were not the right department but would get somebody to call me back within the hour. No one called me and I rang the (wrong) number again. They said they could help me but would charge me and the charge would be quite high. Obviously I wasn't happy with this so I went on line to try and resolve my problem that way. A message came up "You have been banned" ! What do I do now? I'm paying for a service that I'm not receiving. This occurred today, 10 February 2017.

Sir,
Money is deducted from my account while buying online antivirus but antivirus key is not given.
7 days passed since money deduction but i have not received my money back. Money deducted on 10.01.2017.
pl help to recover the money. tried a lot to contact avast but not received any response till now.

money deduction detail given below:

10-Jan-2017 (10-Jan-2017) TO TRANSFER
INB Net Distribution Services CCAEA1AAK997IGAAPBTEQ2 1, 698.00

1/12/2017 purchased a software program to optimize my computer for 29.88 with 30 day money back guarantee. I used the service once and it was not anything like what I thought I was purchasing; so I attempted to get my money back. Since then when I could get a phone line to answer they would push me to another line which would give me a online website that didn't exist etc. So you see I started out by simply requesting my money back and now you have me angry. I don't know where we put the order number but I'm sure you can find the product with my email [protected]@gmail.com or phone number of [protected]. It was taken off my debit card yesterday. Now I started out just wanting to be civil but if you want to scam me I will make sure I get my 29.00 worth... Another happy customer---Narvis Thompson

I noticed that I was billed $89.99 on my MasterCard on December 1, 2016 which I did not authorize.

Can someone please contact me to discuss as soon as possible?

my contact # is: [protected]
Joanne L Kippax

My email address used to be: [protected]@transact.bm
but NOW is:

joanne.[protected]@gmail.com

I look forward to hearing from someone in your accounts department.

Many thanks
Joanne

On my last credit card statement, I have a charge of $49.99 from DRI Avast Software and I did not ordered anything.

I want you to reimburse me as you have charge this without my consent.
I want you to credit my credit card account within 24 hours.

This charge appears to have been charged December 19th 2016.

I want a follow-up regarding this matter.

Jeanne-d'Arc Mallet
[protected]@hotmail.com