Avenue Stores
Reviews and Complaints

I spent over $70 at this store on Sunday, August 4, 2013. I presented my coupon on my phone, obtained by clicking the coupon link saying 'display coupon', and displaying the coupon clearly, with expiration date (August 31, 20130) and coupon code number under the bar code, with the text saying $10 off $50 purchase, all surrounded by a dotted line.. The cashier said she wouldn't take the coupon, it has to be on paper. I said, 'well, I don't have paper with me, it has the name your store on it, it hasn''t expired, to whom do i complain?' She answered, 'The manager', and called the manager over. The manager said the same thing to me, then opened a cash register to wait on the lady behind me in line. I said, 'It's absurd to produce a coupon with your store's name on it and refuse to take it. To whom do I complain on a corporate level?' The manager gave me a phone number. The manager also agreed this was absurd, and the coupon should be honored, but she is not allowed to scan coupons on phones. Both employees and I talked for a few minutes about honoring coupons, and putting the name of your business on a coupon you refuse to honor, and customer service in general. Both ladies were apologetic. I said, 'I'm so sorry your company puts you in the position of refusing to honor the coupons they produce.' It is too bad this company cares so little about their employees they will subject them to any manner of dissatisfaction and irritation they may receive from customers like me who simply want to use the coupon issued by the store itself...