Avis’s earns a 1.6-star rating from 488 reviews, showing that the majority of renters are dissatisfied with car rental experience.
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lady who help me
The lady who help me was very unfriendly. 1st she was not in the office to help me. After about half an hour she show up. She didn't ask how she can help me. Her dressing code was also not proper she was dress in a t-shirt that fits 6months ago. I'm use to the ladies of Avis they are very friendly and they are a good add for their company. This lady or trump didn't have any manners. She don't know anything about it to be professional.She was very rude to my husband over the phone, he is a regular customer of Avis he rent twice a week a car from Avis. It so happens that his wallet was stolen on Oliver Tambo Airport and i try to organise a car from Jeffreys Bay Avis for him.
But i'm very disappointed.
The complaint has been investigated and resolved to the customer’s satisfaction.
scams and rip off
Avis car rental…who gave them the right to rip off people and how come there is no discussion or redress with their car rental policy. Hope the company disappears down it’s own filthy hole of lies, scams and rip offs. It’s counter staff are primed to foist unwanted extra charges using hard sell techniques, give misleading advice ( “its cheaper to bring the car back empty”) or just downright lie (“there is a 150 mm long scratch” no there is not and here is the photo to prove it. “sorry already entered into the computer” and finally “sorry you can’t leave a complaint with us as we don’t keep any forms here” AVIS go rot. Avoid at all costs!
AVIS car sales of UT, really tried to screw me over into buying a car that was not worth the price.
scam
I was charged an extra day for arriving 30 minutes after contract.
The Avis was closed but they knew I arrived at that time because an employee in Sears Auto, who shares the facility, told the Avis Manager but the Manager still charged.
My recommendation: Never do business with the Avis located in Sear Auto in Peabody, MA This is a franchised location.
The care little about the truth and they treated this Avis First member like trash.
While that seems to be harsh for just 30 minutes, you have to look at it from their perspective. Since the location was closed at that point, they may have lost a renter because they were depending on your car to be available for someone else's reservation. That and most rental contracts stipulate that the rental is completed once the vehicle has been inspected and the keys are in the hands of an employee, which isn't possible if the office is closed for the day. If I were you, I'd contact their customer service and complain. That may get you some kind of a refund that way.
charged for damage not incurred
We rented a car through avis.com to be picked up and returned at the Tegel Airport in Berlin, Germany. When we arrived, they didn't have the car we rented so, after seeing that the car was too small, we upgraded. We understood that there was a fee increase. We also added insurance to our rental with the higher 1050 Euro deductible. The car was a 5 series BMW and it was great. When we returned our car to the Avis garage at 7:15 am there was no attendant and there was a sign instructing us to park in one of the stalls and proceed to the customer service desk on another level. We did so. We had filled the tank prior to returning the car. When we went to the customer service desk we were told what the fee would be and they took all of the paperwork back and gave us just the original rental agreement on the first car - the one we did not rent - we did not notice this until after we were home. We were told that there would be no one to check in our car for 45 minutes and, of course, we needed to get to the airport to check in and get ready for our flight. After we returned home and while checking our finances online, we noticed that we had been overcharged for our rental car. We called Avis USA and were told that there was a 1050 Euro charge for damages! There were NO damages on the car. We were also charged about 95 Euros for filling the gas tank! We filed a claim with Avis USA and were told that if we didn't hear anything in 30 days we should call back. In the meantime, we disputed the charges with our visa company and they provisionally credited our account for the $1690 dollars that we believe we were overcharged. After 30 days we called Avis back and were told that they had emailed us documentation that proved that we had caused damage - including photos. We were also told that Avis USA is only a liason for Avis Germany and we needed to deal directly with Avis Germany. The photos that were emailed show a closeup of a black car with scratches on the fender near the headlight and damage to the windshield. There is also a photo of the car we rented (also a black car) taken from a distance. There was also other documentation including a service estimate with the license plate number that matched the car we rented (we know because we took a couple of photos of the car while we were on our vacation.) This scam involves not only Avis Germany/Tegel/Berlin but also the company (real or fictional) that they supposedly use to repair their cars. We are extremely frustrated and have no further recourse with respect to this situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
My wife and I had a similar experience with Avis Tegel Berlin in May this year. They billed us over 200 euros for non-existent scratches on one wheel rim which we challenged but to no avail. We got the money back from American Express but not from Avis, so they got away with this regular scam once again!
We just returned recently car to Tegel Berlin into underground parking lot @ Sunday 3am and drop the keys (Avis is close at this time ) We took several pictures from our past experience and received additional charge for scratch 75 Euro, is not the big money but we still sent e-mail to customer service and NO RESPOND
So goodbye BERLIN AIRPORT AND AVIS FOREVER
P.S.
When you pick up car in Berlin tegel is dark underground parking and there is no way to see any tiny scratch
double billed
Last month we rented a car at Heathrow airport from Avis. The rental was for 10 days. On the third day a reperesentative called checking wheter we still had the car. She said the rental had been cancelled. She told me this had been an employee error and it would be correcrted. We realised later that our credit card had already been billed for the full ten day period. We called again and were told we would need to deal with this when we returned the car. We did this. It took time at the retune desk and we were told our account would be credite for the foault billing.
We flew back to Canada to find no refund had been made and we were esssentially double billed for the rental. We complained further and recieved a refund, however due to exchange fluctuations it cost us money. Futher emails were unanswered.
Avis was very quick to bill us on bothe occasions but a simle refund took them three weeks and constant complaints to complete.
We do not intend to rent cars from them again ever and would advise others to take theire business elsewhere !
exorbitant fuel surcharge
Returning to airport car rentals from the North (M90), I could not find a filling station to top off my rental car.
During the rental, it cost me GBP57 to fill the tank from empty. I returned it half ull and Avis charged me GBP80 for fuel surcharge for half a tank. This is daylight robbery and needs to be stopped.
I booked it through British Ariways and will also be complaining to them.
No more Avis for me as I consider them to be acting unethitically.
The complaint has been investigated and resolved to the customer’s satisfaction.
costa rica call center
When you look up Avis and try to call their reservation number, you will most likely be routed to their call center located in Costa Rica. This is the most hideous call center operated by anyone in the world. The people barely speak English and you can't communicate. When I asked to speak to a manager I was told I could not and when I asked for a US number or to be transferred to someone in the US they hung up on me!
I actually love Avis who has provided me with great prices, great cars, and great service at airports all over the US! Some executive made a horrible decision to cut costs by using this call center in Costa Rica. I will not use this call center. I always ask where the operator is located and if it is not in the US I will ask to be transferred or hang up.
I urge everyone to avoid using the Costa Rica center call center! Just ask where the operator is located!
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharge
Wow. I rented a car for 2 day of which I used for almost 2 hours. My $80.00 charge turned into $238.00. They charged 8.75 to my account and I still don't know why. Then a charge of $150.00! Yes I called customer service who couldn't help me. They gave me a number that the voicemail box was 'full.' I tried another number for the security department but she is on vacation until July 11, 2011. Never again. Has this happened to anyone else?
The complaint has been investigated and resolved to the customer’s satisfaction.
I rented a car from Avis in Franklin Tn for a weekend trip. I had a coupon for a free weekend day, so my whole rental was to be less that $60. I was involved in a wreck on Sunday night. I called the Avis number on the form they had given me and they had the car towed. Apparently Avis has no tracking system (right!) because they supposed knew nothing of the car being wrecked until my insurance company called them on Tuesday. They then charged my credit card for over $160.00 because the car was not turned in on time. When I called the billing department, they said they could not do anything and gave me a name and number to call. When I called him, he was not even the manager of the right location and could do nothing either!
We rented a car for one month here in Spain and we were told how much would be and Avis ended charging us more. We contacted customer service several times but they were not helpful and kept gaving us another number for assistence. Our monthly fee turned to be from 405 euros to 550. Dont think we would rent a car again from them
overcharging
On 4 Dec 2010 I booked an Intermediate Car from Brisbane Domestic for the period 27 Dec to 28 Dec through Qantas since I can use the Frequent Flyer points..
Before booking the car I checked on your website, and 3 of your competitors, for the equivalent offer, but for the period 27 Dec to 3 Jan 2011 (7 days), which is what I had intended from the beginning – the 1 day booking on line was a late night mistake.
In all cases, including Avis, the TOTAL cost for this period was between $400 and $450 – base rate $51 per day approximately.
On landing in Brisbane (delayed flight) I did not check the contract (which I will not do again!) since I was late for an appointment, only to find out that I had been charged $79 per day, with a TOTAL cost of $803.91 on returning the vehicle.
On 4 Jan 2011 I described my predicament on your Avis Customer Services website, to which I am yet to hear any feedback.
Then on 10 Jan I managed after much waiting to get through by phone to a ‘post booking’ operator on [protected] who then lodged this Case Reference 203927.
No response up to 8 Feb (1 month) so I phoned and was advised that someone would contact me within hours – still no feedback after 2 days.
What do I want? Since the websites quoted $450 for this contract, I expect a refund of $350, and I expect to be treated with respect, like a customer.
I have already advised my company that we will not use Avis again, and I intend to take this to the Press if I do not get some cooperation.
Understand that I am not a happy customer – as number 2 you do not try harder!
avis frankfurt - rental damages scam!!
**Links to all docs and pictures are at the end of the message**
Had to go to Germany for a business trip. Since AVIS/Budget is a trusted U.S. company name, and my company has a contract with them, I went with them. The guy at the counter was not particularly friendly and, although I had reserved an automatic, he told me they only had one car left and that it was a manual. It was an "upgrade" so I didn't complain. The car was a black Renault Megane. I rented a car from the 4/25/2011 - 5/5/2011. When I did the initial inspection, I couldn't find anything wrong with the car.
I turned the car in on the morning of May 5th, as the contract stated. I thought it seemed extremely strange that the attendant who I turned the car in to walked straight to the back left of the car and pointed to a tiny ding on the wheel well. It was so small I couldn't see it. I actually thought he was messing with me, until he handed me a paper and asked to sign it acknowledging the "dent". I told him I don't see a dent. He pulled me over to where he was and said "You have to look at how the light reflects from this spot". There was a tiny flaw, no bigger than a 10 font letter "o". I mean SO SMALL that you need to get 2 inches from it to see the distortion of the light reflecting. He said he was writing it down, but not to worry about it, wasn't going to get charged for anything. He never gave me a receipt or anything. I will admit that there were a lot of things I could have done to better protect myself in this situation, but I trusted AVIS and their reps... that was a HUGE mistake.
When I got back to the U.S. I saw a charge of over $1700 on my credit card. I called AVIS and they informed me that since it's a franchise in Europe, there was nothing they could do about it but send an email. They couldn't even get me a receipt or tell me what had been charged! AVIS stated that I should get a call back in 24 hours. 3 days later I called them: "Still investigating". 4 more days: "No new information, still investigating". I finally got a letter in the mail from AVIS that said something about over 1050 EUR of damage and that I didn't have to do anything, as they simply charged my card. Gee, thanks for taking care of that for me AVIS... with NO AUTHORIZATION. he back of the letter had 4 pictures on it. One of which was a huge scratch and dent on a zebra striped background that was NOT what they tried to show me when I returned it. What they showed me was a pin-sized dimple in the paint, what they put on the picture was a scratch that wasn't on the car... I've read on this site another person that got a "photo with a scratch on a zebra striped background". If you are reading this and have the same photo, reply immediately so we can fry these guys for fraud and extortion.
I'm currently in the process of disputing it with AMEX and AVIS, but haven't heard anything in a week or so.
Pic of Scratch: http://legendarywou.com/wp-content/uploads/2011/05/scratch.jpeg
Letter (Personal info Blacked out) - http://legendarywou.com/wp-content/uploads/2011/05/Letter-Front-anon.jpeg
Ironically, they wanted exactly 1050 euro for my damage as well. I think the figure has something to do with credit cards and insurance. The problem is, when you convert it to dollars, it comes out to >$1500. Even if you did have a tiny scratch on the bumper, $1500 is outrageous. You can replace both bumpers, the windshield, and the hood for that much. This is assuming you aren't the 10th person they have attempted to charge for the same microscopic damage.
Make sure you fight them on it. If just one person lets it happen, then it makes it worth their time!
I also rented a car from Avis Frankfurt and they are trying to say that I caused damage to the back rear bumper of a Volvo V60. The pick up spot was dim and spacing tight. The drop off point was very bright. 3 Avis agents inspected the car with one going directly to the rear pax bumper. You had to put your face right up to it to see the so called damage. The pictures that were 1st sent to me they had to outline in chalk so you could see the bumper was slightly pulled away. No dents or creases were on the picture. They also supplied another picture of the car from the back but looking at the drivers side, not the damage side. A few days later I got an email from the Avis International desk with the cost break down and additional pictures. This was all in German and the additional pictures now showed the bumper to be really pulled away from the car to exaggerate the damage. They want 1050 EUROS to fix. What a scam! they got going. I think a nice Class Action lawsuit is in order, anyone else agree? I this the people at Avis Germany are lining their pockets with the money of people who they know will be too far away to fight. Avis Headquarters should look into and audit the books of these sites. I'm sure they will find the same car getting "FIXED" over and over again. I think the stockholders should sit up and take a good look at the scam that is happening
my worst rental car experience ever!
My worst rental car experience EVER!
On June 23, 2010 my husband and I rented a car from Avis, located on 3729 US Highway 1 and Harrison St. in Princeton. We were taking our daughter to summer camp.
Just a few minutes after we got in the car, a Chevy Impala, we got a message on the dashboard “Engine Disable”. Right away, we called Avis. Since it was only 7:00 am, we were only able to talk with the Emergency assistant, who was helping us trying to find the closest location to get technical assistant. While we were driving and talking on the phone with AVIS, the car started to lose power and we moved to the shoulder just in time. The car stopped totally and we could not restarted.
After a few tries, the car restarted, and we were now heading to Basking Ridge to fix the car or hopefully to get a new car. By now, it was 8:15 am. When we got to the Avis location, the technician tried to fix the computerized program. He took the car to try and got stopped in the middle of the road unable to go. As it happened to us, a few tries later it restarted.
By 9:00 am or so we got a new car and were finally on our way.
On July 16, 2010 we rented another car from the same location. We were going to pick up our daughter from camp early next morning. I picked the car up at 7:30 pm and parked it across from Avis, where they ask you to move it once you have rented it. Later at night, when my husband returned from work we went to get the car together. We noticed that the gas tank wasn´t 8/8 full as it stated on the contract, but only 7/8. Since we left at 6:00 am the next morning we did not call and thought we would tell them when we returned the car (wrong, of course). We also noticed that there was a water tonic bottle in the trunk, but we left it there. It wasn´t ours.
When we returned the keys the morning of July 19, 2010 they checked the car and told us that there were two scratches on one side of the car. We did not have any incident with the car and we never noticed any scratches.
I had to fill out a form for Avis and I declined any responsibility. The person at the office laughed at me and said I could not decline the responsibility and added something else on the paper.
I told her that the same as they did not notice a water tonic bottle in the trunk of the car and they left the gas tank not as indicated on the contract, I did not feel I could assume the responsibility of a scratch that we didn´t think we were responsible for.
The staff at this location were rude, disrespectful, unprofessional and were never clear with the information provided to us.
Later that day, my husband called the Avis location on Harrison St. to find out more about what I had told him. The person who answered the phone said that there was a scratch on the car and could we say that it was there when the car was taken out. When he said that we had not looked at the car when we took it but nor had Avis checked the gas tank or the back for bottles, she repeated what she had said and when he repeated what he had said, in a truly non-confrontational manner (truly), and she hung up rather than deal with it. When he called back, she put him on hold immediately and never picked up.
He called Avis and described the events, they apologized and said to speak to the manager at the Princeton Avis and that all was noted.
He works in client service and called the next day not just to complain about how he was handled but to let the manager know what had happened and that that person should not be dealing with clients (she hung up on!). So when he spoke to the manager the next day she simply defended the woman who hung up on him and said that he was yelling at her (he absolutely was not). That was it.
Not sure where it will end but we are expecting a letter saying we owe money to pay for the car.
did you decline their insurance beacuse your policy covers you for rental car ? I'm sure you did...so just file a claim with your insurance after all, that's why you have insurance right ?
negligence and dishonesty
Had a car reserved two months in advance with them. Showed up and they had NO CARS...talked to a girl online who was nice and told us that if we rented the same type of car for the same period they would reimburse the difference. We did, and now we'll probably have to take them to small claims to get them to honor the deal. If they hadn't made that offer, we would have just reluctantly taken our personal car on the trip, but we trusted them..stupid us!
The complaint has been investigated and resolved to the customer’s satisfaction.
damage
Two weeks ago, on our trip to Europe, we rented a car from Avis at the Munich airport. Upon receiving the car, the paperwork showed no damage. The cars are picked up a fair distance from the desk in a poorly-lit multistory garage. There is no attendant at the location you pick up the car. We walked around the car and it looked fine. We returned it back a week later and within 15-seconds of us stopping, the lady who received the car identified a chip on the windshield. The chip is the size of tip of a ball-point pen. How do I know? The letter identifying the damage has several pictures attached and is using a ball-point pen to point to the damage. The repair charge is 750 Euros. My complaint is two-fold: 1) as a driver, I would definitely notice a rock hitting my windshield especially if it causes a damage. I had no rock hitting any part of the car. Further, the speed with which the attendant zoomed on the tiny chip on the windshield leads me to believe, she knew it was there. 2) let's assume for the moment that the damage occurred while the car was in my possession. 750 Euros for damage of this extent is excessive beyond belief. My conclusion is that not only Avis will not repair it, they will keep it ready for the next customer to hit them with the same "damage".
I have just been scammed in a similar fashion. I rented a Citroen c5 that had 3950 one on the clock. At collection the form base no listed damage but I noticed a paint chip on the rear bumper, took a photo and returned to the desk. The agent initialled the documents and added a mark showing this damage. On return a lady then found a graze on the windsreen and the front grill Chrome trim displaced. Neither of these were apparent and both were very minor. Immediately an invoice with 900 euros charge was generated _ this being the full excess. I believe this is a scam and someone should be brought to book over it. Would be interested to know if anyone else has been charged for this same damage
I had a similar thing happen to me at Avis Munich airport two days go. The agent found a scratch underneath the bumper! It's like he knew it was there. These catches are not visible on the outside. Wonder how many previous renters have paid for it, because it sure didn't happen when we were using it. The staff were not interested, and we had to rush or the flight. How do we dispute and claim the money back? Any suggestions would be helpful.
I have a feeling this AVIS makes a lot of $$$ doing this! I had the same thing happen. About 2 days after renting the car, I noticed a small scrape and dent (about the size of a bb) that appeared to be a door nick caused by someone else. At first, I thought it was a mud splatter and wiped it off only to find the nick. It was already rusted over. Upon returning the car, the guy went right to the "damage" (with-in seconds!) and said it's 900 Euros (about $1100 USD) He said my card would be hit for the 900 Euros and that an actual estimate would be mailed to me. What I got was a letter from AVIS stating the repairs are estimated at 900 Euros and that when the repair is done, I'd receive an invoice with exact repairs. Since I purchased (via Carrentals.com) a policy, I thought as soon as the invoice arrives I'd send it to the insurance carrier for reimbursement. The insurance carrier requires a repair invoice from Avis in order to pay the reimbursement. I called from the United States and was told by the clerk that they ;have 30 days to repair and send me an invoice. I pointed out it had already been well over 30 days. No invoice... I called again, same story. Again, no invoice. The AVIS website (Avis.de) has a link asking for an invoice. Still, no invoice. I thought I had 90 days from the billing date to dispute, however reviewing the matter, I found it was only 60 days. I just returned from the post office after mailing a dispute, just in time. Also, they billed me $10 euros for fuel, although the tank was filled about a mile from the terminal! Since I got what I thought to be a excellent price on the rental, I feel this company is using overly high "repairs" as a way to increase revenue. My wife's car her in the U.S. just had a major accident, requiring a new door and extensive repairs, costing over $3, 000. Based upon what Avis charges, the cost would have been over $30K in Germany. As a side note, I saw the same make and model as my Avis rental on sale, new, for about 20, 000 euros. My repair, for a small nick, billed at 900 euros. Seems like an excellent way to increase revenue! By the way, see the photo. The damage is the small area with-in the large marked area! (two photos)
Just had a similar thing happen to me by AVIS at Munich airport. Brought the car back and agent immediately zero'd in on a very faint scratch in the paint along the back rear panel. Just received a letter they're charging me 850 euro for repairs. Consequently, the agent at the time of the rental, informed me there was some damage to the car (scratches). I'd bet the prior driver(s) was charged for repairs that were never made. Any ideas on recourse? I had a flight to catch after dropping the rental off - couldn't hang around to take the car for repair appraisal.
representatives have refused to adjust the bill
With the holiday’s approaching I want to share my experience. Although my car rental was related to an auto accident Avis Budget Car Rental, Llc. Requested my bankcard for a minimal deposit until the insurance could be verified. Having failed to either contact us to verify information provided on the claim, or bill the insurance company properly four months later a charge of over $400. Was applied toward the bankcard using the same authorization number from the date in which the deposit was made.
After contacting Avis Budget Car Rental, LLC., customer service department about the matter, I was made aware that not only did Budget fail to handle billing correctly, but they overcharged by a whopping 5 days.
The representative kindly adjusted the bill, which zeroed the balance out, right? Not so, I was reimbursed by the insurance company as expected, but another four months later this past October, Avis Budget’s 5 day overcharge was re-applied to the bankcard using the very same authorization number. Although Avis Budget has a contract with my auto insurance carrier in eight months not one of their representatives attempted to contact us to verify the information on insurance claim.
Adding insult to injury although the overcharge had been previously adjusted, and the date of the rental’s return is verifiable Avis Budget Car Rental, Llc. Representatives have refused to re-adjust the bill, or forward the matter to their corporate office for resolve.
overcharged for rented a car via hotwire
Has this happened to anyone else? I’m seriously considering looking at filing a class action. I rented a car from Avis through Hotwire, and when I went to the counter, the agent kept trying to “up sell” me on everything but I said no. When she was going through the options, she either showed me on the form how much the insurance would be and I said no that’s ok, and then she gave me the form to initial.
I asked her why it said $105 instead of the $52 that I paid through Hotwire and she said they didn’t know how much I paid through Hotwire but that was the Avis charge in their system and that I would only have to pay what I paid Hotwire. Well, when I went back a few days later to return the car, I saw they’d charged me this same $105. I couldn’t figure out why, and so I disputed the charge.
They took off a $15 charge for going over the time – the manager said even though I brought it back at the contract time, I picked it up an hour early so they should have adjusted my return time, so he waived that fee. But I was talking about the whole thing, not $15. The manager shows me where I had allegedly agreed to insurance at a cost of more than I paid for the car – $90. (I realized that this $90 plus the $15 equals the $105 initial payment I saw, which makes the initial $15 “late” charge also suspect, unless they knew somehow I’d bring it back “late.”)
I explained that the agent either circled that herself when she was showing me the options or circled it after I signed because I have never in my life purchased insurance for a car rental since I have my own. We had just gotten a rental car the other day and also declined the insurance. I did notice that Enterprise (the rental company we got a car from a few days prior) also tried to up sell us on options and even asked what my deductible is, like he was trying to scare me into buying the insurance. I’m thinking this must happen a lot.
avis are thieves
These guys are a serious bunch of thieves. I was hit from behind and the evidence they have at hand is quiet clear to whose fault the accident was. However, at the time of the accident, AVIS collected information from the third party to the accident and somehow managed to pay the third party out even though she was at fault. Now they expect me to pay the insurance excess. I personally suspect either some sort of internal fraud to favor certain people or simply staff fraud who make a commission from paying out wrong claims. (BRIBERY at its best i guess)... complaining doesnt help, because obviously they dont care about customer service. Personally, i think its because we continue to support these thieves and they make enough business. i wish someone would investigate these guys. or perhaps publicize these acts to a point where they start feeling the pinch... I will as of this point never support these clowns again.
rental car mechanical problem
I rented a Nissan Altima for a 4.5 hour long trip. The vehicle started making a dreadfully loud noise the day before the trip ended. On the way home, I contacted Avis because the car had eaten 1/4 tank of gasoline in 43 miles. I explained that I had to keep stopping, and it didn't seem dangerous enough to contact the emergency roadside number. When I returned the car 45 minutes late, I was charged a late fee, and I had paid 75.00 total on gasoline. The car should have been able to do the entire trip on one tank of gas. The representative ended up charging me more than the amount I was scheduled to pay, after presenting a coupon initially at pick up. I saw this complaint site and felt discouraged. I called Avis, who submitted the complaint but I didn't think I would obtain resolution, after it was already charged to my credit card. A week later, the company sent me a letter to inform me of a fair refund, and I will continue using the company for that reason.
The complaint has been investigated and resolved to the customer’s satisfaction.
cheated by them
Heads up when you rent a car from Avis, I just had a bad experience and was overcharged by $110.00
I had to do an upgrade because they didnt have a mid-size available as requested through Hotwire, but 5 dollars a day turners into 7 a day after all taxes and I was also tricked into getting a vehicle protection that I specifically declined. Contract was never explained to me and customer service was the worst I have ever came across. Car was nice and clean, however stay away or triple check all new charges and contract, this Avis is located at Atlanta Int airport.
We are a U.S.expatriate family so we have been using AVIS for years in the UK and US.
Over our families SPring Break we rented from AVIS at Frankfurt Airport. We drove to Saas-Fee and parked the vehicle in the garage for the week since it is a carless village. We then drove it back to the airport and parked it. The man working at the AVIS desk in the garage waved us off without checking the car.
We however had looked over the vehicle and it was in perfect condition. Later we were charge 1500 Euros for imaginary damage that absolutely wasn't there. We now realize looking back it was a scam because they purposely waved us away without inspection. AVIS says we can get a lawyer!
Seriously ! How much would that cost ?!?! You can read about the other Avis Frankfurt scams on Trip Advisor.
I will be posting on all travel sites and blogs to let everyone know that AVIS has an office that will scam families and take money from hard working teachers and government servants.
falsely accused for damage to vehicle
I recently had to make use of an Avis rental vehicle when my vehicle went in for damage repairs. My insurance company made the arrangements and the vehicle was delivered to Ger-Matic Panelbeaters in Silverton.
I used the vehicle for a week and on the 31st March and I notified the call centre that they must pick up the vehicle between 16:00 and 16:30 at the same premises it was delivered to. I arrived at Ger-Matic at 16:00 after which the receptionist called the CSIR branch to notify them that I was there and that they can come and collect the rented vehicle.
I took delivery of my own vehicle and moved my personal belongings to my own vehicle. I then inspected the vehicle inside and out to make sure everything was in order which it was. I waited for their driver until 16:45 and then handed the keys to the receptionist at Ger-Matic. At 17:10 I received a call from a lady at Avis informing me that tere was damage to the rented vehicle. I was shocked by this allegation as I knew that I have inspected the vehicle before I left and there was nothing wrong with it. My questions: Why were they not there when I picked up my vehicle? & Their logo 'we try harder' to do what!?
We are a U.S.expatriate family so we have been using AVIS for years in the UK and US.
Over our families SPring Break we rented from AVIS at Frankfurt Airport. We drove to Saas-Fee and parked the vehicle in the garage for the week since it is a carless village. We then drove it back to the airport and parked it. The man working at the AVIS desk in the garage waved us off without checking the car.
We however had looked over the vehicle and it was in perfect condition. Later we were charge 1500 Euros for imaginary damage that absolutely wasn't there. We now realize looking back it was a scam because they purposely waved us away without inspection. AVIS says we can get a lawyer!
Seriously ! How much would that cost ?!?! You can read about the other Avis Frankfurt scams on Trip Advisor.
I will be posting on all travel sites and blogs to let everyone know that AVIS has an office that will scam families and take money from hard working teachers and government servants.
overbilling
I paid in full the car rental before I arrived to the international airport in Miami, they offered to me a full tank for a "bargain price"
3.16 dollars a galon, they said the regular price on the gas stations were 3.43 dollars a galon. Then I accepted, also they said I could return the car with no gas at all. The regular price in Miami was below 3.15 . They lied about it!
When I checked my statement from my credit card, they charged me more than a full tank, like 2 full tanks. then I started to complain about it.
Finaly I don't recomend to you use this car rental company
PD: I returned the car with half tank !
The complaint has been investigated and resolved to the customer’s satisfaction.
I can believe that. Car companies are very evil about gasoline. National in NYC is charging only 50 cents a gallon over the city price. Avis is charging double the city price if you don't bring it back full.
Avis Reviews 0
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About Avis
One of the key features of Avis is its user-friendly website, which allows customers to easily book a rental car online. The website is designed to be intuitive and easy to navigate, with clear pricing information and a wide range of vehicle options to choose from. Customers can also manage their reservations online, making it easy to modify or cancel bookings as needed.
Avis offers a wide range of vehicles to suit different needs and preferences. From compact cars to luxury vehicles, customers can choose the type of car that best suits their needs. Avis also offers a range of additional services, such as GPS navigation, child safety seats, and roadside assistance, to make the rental experience as convenient and stress-free as possible.
In addition to its rental services, Avis also offers a loyalty program called Avis Preferred. This program allows customers to earn points for every rental, which can be redeemed for free rentals, upgrades, and other rewards. Avis Preferred members also enjoy faster check-in and check-out, as well as exclusive access to special offers and discounts.
Overall, Avis is a reliable and trusted car rental company that offers high-quality service and a wide range of vehicles to choose from. Whether you're traveling for business or pleasure, Avis is a great choice for your rental car needs.
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Avis emailscustserv@avis.com100%Confidence score: 100%Supportinfo@avis.com100%Confidence score: 100%Support
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Avis addressSix Sylvan Way, Parsippany, New Jersey, 07054, United States
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Avis social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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Very unsatisfied with this lady. I dont use Avis anymore because of her. I am now with Europcar - Jeffreys Bay and i will never look back. They treat me with such generosity and respect. I can call them 19h00 and they will still assist me. Well done Europcar.