Avis
Reviews and Complaints

I booked a premium car, and I am from Michigan. After leaving the airport, I went to the rental agency and was informed they had no cars. I asked for a refund and was told it would take 5-7 days to get a refund. So I had to take a truck. I rented the truck, and when I got in it, it smelled of cannabis. I reported this information to the corporate office, who informed me they could only do something about it once I returned the vehicle. I asked if I could trade the vehicle in at another location, and they said I could. I called two locations and was told they had no cars and would only have any on the Monday after the weekend. I am also a mental health therapist and substance use disorder counselor in recovery, so it was a nightmare. I told the Avis Representative that I was not treated as a valued customer and the website was advertising falsely. The representative was upset as she retorted that it was not her fault and I needed to speak with the corporate office, which I did. I still did not receive any remedy.

To Whom this Concerns,

I am expecting a Full refund for the car rental that we got on Friday March 10, 2023. The total cost that was charged on card ending 6513 was $594.24.

I booked online and we picked the vehicle up on Friday March 10, 2023. The vehicles rental agreement number is U633578256 and the old MVA was [protected] Subaru Ascent — the new MVA is [protected] Ford Explorer. We picked up the card at the San Antonio Airport. We left for Albuquerque that afternoon. We noticed that the windshield wipers were not good, the brakes made a very weird sound and the hood seemed to be loose or like it wanted to open. We pulled aside and the hood was closed. We continued on the journey and stayed overnight. We started on our journey to Albuquerque. It was very windy and the hood seemed to be loose and again we were afraid to drive it. Once we got to the hotel in Albuquerque we called Roadside assistance. The guy said since we were scared to drive the vehicle they would get it towed and then we would get a new vehicle. He said it would take a few hours.

The tow company came and got the vehicle at 7:00 pm. We never got a text from Budget/Avis. We called first thing on Sunday and spent THREE hours on the phone. We were hung up on twice, were told we did not have a valid rental contract number, could not find the vehicle etc. Finally the SEVENTH person we spoke to said that they would send an UBER to get us and then take us to the airport to get the exchanged vehicle. We get to the counter and the guy says “Did you get a text or email? I cannot help you exchange the vehicle without it!” I had to call again and spend another 2 hours to get this text and then finally we get a vehicle. On Monday we decided all this frustration was not worth it and we decide to go home. As we are driving near Lubbock we notice the tags on the rental vehicle are expired!

We call Roadside Assistance and they tell us once again we have to exchange the vehicle. However, there are no open Budget/Avis counters and we have to now wait until the next day start the process all over and maybe we will get a car to head home!

Every person I have dealt with was rude except for the supervisor but she still could not do anything! This is possible the worst company ever! I expect a full refund!

I was driving the car in the snow and notice I’m sliding all over the road came close to having a few accidents, once I got to my destination turning in the driveway the car slid into the grass where I spent over an hour trying to get out of the grass end up calling a truck to pull me out which was $135. After examining the car making sure no marks were on there. I looked at the tires and the car tires are bald barely any threads on the tires, so that’s the reason I’m sliding all over the road.

Blk. Lincoln MKZ. Florida plates 58BIVT

I rented a car for oneday on Nov 9 I returned car on Nov 10 just like I was suppose to then on 12/14 my bank account was charged $8436. I have proof I returned car an talk with investigators numerous times in which I have that proof as well. they dragged there feet an waited 33 days to report car stolen instead of 24 hours like website says they completely drained my account for a oneday car rental. if car is still missing like investigator is telling me how they know ending milage on vehicle

Worst customer service possible. The Kansas airport Avis has horrible employees. First of all they never answer their phone so you get forwarded to a corporate answering service and second they don’t even try to investigate a claim you submitted. Instead they close it out and say there is nothing they can do about it. When I went there I thought they were super busy but the people at the counter were just sitting and talking to each other while some were eating and playing on their phone. Not sure about other locations but the Kansas airport location is horrible. The manager also got smart with me and made herself look like the victim. Worse car rental experience ever!

We went to Avis at the international marketplace in Waikiki, Hawaii today January 23, 2023 at app 1230 pm-1pm
The Hawaiian lady that was working there couldn’t be bothered to even talk to us
We were the only ones there
Just blew us off, couldn’t be bothered
Everything was yes or no answers
Wouldn’t elaborate on anything
Lack of people skills, completely rude!
She shouldn’t be working there, totally inappropriate
We wanted to rent a convertible for 4 days
Said we don’t have any, and that was that
Wouldn’t say prices or app when they would be in
Absolutely no information at all about anything
Was Avis/budget

Car rental Oct. 7-10 Trenton Airport, 34 East Piper Ave.

Res. #44169293US0. Oct. 7-10.

Kept vehicle one additional day.

Dropped car at Philadelphia Airport on Oct. 11.

Original 3 day rental w/taxes & fees: $308.37

Oct. 10th called Avis

Avis phone rep. quoted 3 days incl. one-way charge

to Philadelphia Airport: $339.02

Additional day: + 78.29

_____________________________________________

Total: $417.31

Amount Trenton agent charged: $1149.24

Overcharge: $731.93

12/40pm Tried to make a RSVP on the site was told the base rate is 151.98 when you go pay the rate change to 252.78... so i called all the numbers to get the rate as quoted they say they can honor it...smh so other cars was the same after hour calling speaking to people they change the price back online anf added new prices and said it was a mistake and cant do anything about. can beleive they changed it will i was calling and talking to them.

01633328GT4 vehicle was return on time but to wrong rental company I’ve been trying to recover ti return to Avis but Alamo is asking for plates number or vin number to get it back, but Avis is not willing to provide not willing to help me recover the vehicle I’ve been charge already more but no help. Already made so many calls no one can help I stead the disconnect the calls is really frustrating

About an hour ago, I made a reservation with American Airlines and needed a car rental at the Lexington, KY airport. They transferred me to you. I spoke to someone named Cesar I believe. This was the worst example of customer service I have experienced in years. I could not understand him very well and, apparently, he could not understand English very well. He kept asking if I needed a rental car and I said yes. He stated rudely "I am asking if you need a car... I am trying to tell you, I am trying to ask you, you are not listening/answering, etc. in a very rude manner." My husband overheard this and got on the phone and said "yes, yes" we need a rental car. We asked to speak to someone else. He then insulted us stating WE could not speak English. Really? And you expect to retain English speaking customers? Not likely.

I did an online review, will never use your company again and will tell everyone I know about this experience.

I then called Alamo and got right through to a pleasant representative and got our car booked with no problems.

I reserved a Toyota Carrola on December 21, 2022, online through Avis.com. The cost was estimated at $77.08 for one day rental for December 24, 2022, from 9. am to 9 a.m. the following day on December 25, 2022. I showed up at 9 am to the Modesto City County Airport to pick up my rental.

The lady in the front told me that all of the cars were dirty because they did not have a detailer. The manager has not hired a new detailer since they fired the od detailer two weeks ago. The car that was available for me to take was dirty. The customers had just dropped it off and that it was dirty. I told her that I did not pay for a dirty rental and requested a similar car to the Toyota Carrola. She said NO. She told me if I did not want the dirty rental, she had no other cars available. I was upset for the fact that I had reserved this car days prior for a holiday trip which I already put a lot of money into it.

She had attitude and also the two other customers who were in the same situation were upset. She was not nice about it all. I told her if I was able to speak to a manager and she said no. She stated that her manager was in church and could not get disrupted because her phone was off.

I had no other choice but to take the dirty rental. The rental car had sand all over the seats and floor. There were coffee stains on the middle console and on the back left seat. The car smelled like cigarettes and the tank was not filled all the way.

She did not want to go look at the car with me, but I made her because I did not want to be responsible if there were any damages to the car from the prior customer. She did not inspect the inside of the car but only the outside. I did inform her that the car smelled like cigarettes when I checked the inside while she was outside.

She was rude and careless. I checked my bank statement, and I was charged $183.75. I called Avis customer service and they said it was because they stated that the car was not filled all the way to the top. I have receipt of me putting gas into the car before dropping it off. The car was filled up to the top even though it was not filled up when I received it. I have rented cars for a long time, and I know how it works. I am upset that they made false accusations stating that the car was not filled up all the way when it was. I was not going to file a complaint, but this is so unprofessional, and the staff and management are scamming Avis customers.

First, I did not receive a CLEAN car. It was filthy, smelled like cigarettes, coffee stains, not filled up with gas all the way, encountered a rude employee, and now they are accusing me of not having a full tank?

I don't understand how they are getting away with this? I am upset. I would expect a company like AVIS be professional and honorable to their customers.

I am being falsely charged for false accusations. I vacuumed the car in case they forgot that they gave me a dirty car because I want my deposit back. I knew that the lady could not be trusted because they do not care about people and their money. They are scammers lying to get extra dollars. Please advise cooperate about this and also her manager who seems to not know what is going on.

I have received a refund for the gas charges, but I would like to consider a discount since all of my stuff was full of sand and had to drive with a dirty car. Who wants a dirty rental? I washed and vacuumed the car before turning it in on December 25, 2022, and with a full tank.

Thank you.

Was told I had rented an electric car...news to me.Told for an extra $15 per day I could get a gas vehicle (wish I had) showed me an App and assured me that Lancaster had plenty of changing stations. SPENT an entire day looking for one using the App.If it had been a Tesla it wouldn't have been a problem.,this car was not! NO ADAPTERS for charging. Finally by chance I looked up B&Bs found one that advertised Client use,I was not a client.But gave the owner a Ben Franklin, Went there with 30 miles left on the cars electric change. Plugged it in and found that it would not be fully charged until 1am called my sister a hour away and I left the car until the end of the week when I went back to the airport. Avis was less that helpful in resolving a satisfactory outcome. By the way...infrastructure is lacking in Lancaster County.

I booked a premium SUV rental to give us more space for our family to drive on a family vacation. I requested a "roof rack" on the premium SUV in order to place our Thule storage container on top and was told that Avis cannot guarantee a roof rack for a premium SUV. I went ahead and cancelled the premium SUV reservation a month in advance of renting the vehicle and was still charged a $50 cancellation fee. I have been a Preferred Wizard member for almost 13 years with Avis and book them for all of my business trips. Given the inflexibility of Avis to waive the $50 cancellation fee, I can guarantee you that Avis will lose a lot more than $50 as I will use another rental car company for all my future trips.

On 29 October 2022, I had an Ultimate Test Drive at AVIS in Wichita, Kansas. The car was a 2021 Toyota Cambry LE. I checked in with the AVIS representive and provided my Driver's License and VISA Card. He then gave me the key.

I looked the car over and found it was beat-up and had considerable damage. I opted to NOT drive the car as I was not going to buy it. I had a friend come look at it and she agreed it was damaged and not worth the asking price.

I returned the key to the AVIS representative within the hour I had received the key. I did not drive the car.

When I got my VISA Bill I noted I had been charged $120.67.

I am an uber driver and I have obtained diamond status in just a few weeks. I love my job! I came into the avis location on 11/8/22 to pay in person because my debit card and cash the day before were unacceptable. I was not greeted as a customer and if anything I was treated with disrespect and as an imposition by the owner of that location he said his name was nathan. I explained to him that I needed to extend my reservation but it was not due until 11/9/22. Instead of extending my reservation as I had asked he closed it out! Even after I explained to him I hadnt worked in 11 days and I needed to work today to get the money to pay for next week. He took the keys and said that I would have to pay for next week today 11/8/2022. I explained to him that I would pay anymore today because I had just paid him $634 today and that I would pay $313 tomorrow 11/9/2022. He refused to let me do that and took the keys and said he wasnt discussing it any further. I told him these are the arrangements that chastity had made with me and I showed him her text to me. He wouldnt even look at it. So I was left with no car and my cat and my personal belongings on the side of the rode with no ride home. How someone whos livlihood depends on excellent customer service can treat anyone like the awful was he treated me can get away with this is beyond me. He must be held accountable

On 25 August 2022 an Intermediate SUV Mazda CX 5 or equivalent was requested and quoted for the full period as noted above. The agreed quote was for $4741.80 for the total period of 42 Days 16 Hours.

On 17 September 2022 we arrived at Denver International airport, Preferred customer depot, we were told there was no vehicle available despite our reservation. The staff were in a total state of disorganisation bordering on chaos.

After almost an hour trying to find get a vehicle, an alleged supervisor did some computer research and found our reservation and had staff scurrying around to locate a suitable vehicle for us. Finally, they brought around a Buick Envision 4wd, with Florida plates.

The car was in a very poor state of cleanliness, and I was not given any contract just a piece of carboard. This was despite my asking for a copy of my contract.

After driving to my accommodation, I noted that the vehicle had an expired registration sticker on the plate, and after looking through all the supplied books with the car I found another expired registration in the glove compartment. This was from Michigan and expired in 2021. I immediately rang Avis who advised me of a ‘ticket’ number and tried to see if the vehicle was legal to operate. After a substantial period on hold, I was advised to take the vehicle to an Avis branch where the appropriate pre-requested tyres and Canadian certificate of Insurance would be provided. This was as of that date it was a requirement to enter Canada.

I took the Buick to the only depot that was open and willing to assist me which was at the airport in West Yellowstone, Montana. Specifically, because despite several phone calls to Avis there was no assistance afforded to me and this depot said they would try to assist me.

There the manager was able to view my contract online, and it was determined that the vehicle was indeed unregistered and/or uninsured in addition the tyres on the vehicle were bald and inadequate to safely travel through the Rocky Mountains. The manager was unable to alter my existing contract, although he was able to exchange the Buick for a Chevrolet Tahoe,. To allow me to continue my trip.

The fuel consumption (MPG) between the Buick and the larger Tahoe with its all-weather tyres was substantial and significantly added extra costs to my trip.

It is important to note that ONLY one contract number was ever provided to me and that was on the exchange of vehicles.

On19 October 2022 I received an E receipt from Avis in the amount of $3453.44 USD assigned to contract number 9*6

On 31 October 2022 I received another E receipt from Avis in the amount of $2640.62 USD assigned to contract number 9*6

It should be noted that these alleged contracts were not entered into by myself nor by any other representative authorised by me. Neither were the contracts terms, conditions or financial factors discussed with me by anyone representing Avis in any manner.

Further, the unauthorised amounts totaling $6,094.06 USD have been reported as fraudulent transactions to American Express as they were never authorised either directly or indirectly.

In desperation I sent a social media message to Avis expressing the distress I was going through, only to have it dismissed in an offhand manner.

It would appear that the Avis complaint system is designed to discourage consumers effectively resolving issues which in turn allows excessive and fraudulent charges to be laid against a consumer.

Despite numerous attempts to get a fair and equitable resolution to this serious matter, no avenue was presented to solve this problem and has resulted in this formal complaint being registered.

Avis management constantly says that all calls are monitored for training and quality assurance purposes, however this would appear to be inaccurate as the sheer volume of scathing complaints posted on Google reviews regarding vehicle safety, lack of cleanliness and excessive charges.

All statements in this complaint are true and accurate to the best of my knowledge, and I am able to produce all of the documentation to support my statement. However; I will not do so except on request as they contain personal information not for public viewing.

I returned a rental to Manchester, NH airport location on Sunday, October 30th, 2022. I parked the vehicle in the designated area with signage reading in pertinent part "Avis Car Return". I looked around to see if there were any signs to indicate where to drop keys.

As I walked to the first row at the end of building I saw a drip box, the box had no insignia indicated which of the several car rental companies it belonged to.

I conclude that because the drop box in the Avis Return designated area and the other Avis brand Budget was right next to it that the drop box must belong to Avis, so I dropped the key in box walked across street to airport to check in.

Tuesday evening I notice a missed called from a Manchester, NH phone number so I returned the call and it was Avis call center.

I explained that I got a missed call and... eventually, I was informed that reason for the call was because I did not return the vehicle.

I explained where I left the vehicle and the keys, how could they not see the car it was in row with several car in front of it.

The short of it is that after making several calls in my effort to resolved the matter, the case was escalated to Gardner Bacon, again I explained the situation, he told me that the drop box for Avis is by the booth, so I responded why is there a sign indication Avis Key Drop Box at the designated area.

He went on to explain that bhe big CAN"T MISS drop box in the Avis area belongs to Alamo, that is the most asinine thing I have heard in a long time.

I'm thinking to myself that this person should be fired on the spot for tell an out of town customer that the only and most visible drop box in the Avis return area belongs to the competition.

Mr Bacon indicate that he was going to charge me for a replace key and I told him right away that that was unacceptable, and I will not be held responsible for incompetence and inefficiency on behalf of Avis management.

I kept calling to follow up and eventually Mr Bacon reached out and informed me they found the key and it was in the Alamo drop box.

I since checked my credit card statement and found that Avis has charged me for the rental no less that 7 time with charges of $271.25, $176.68 (x 4), $196.84 and $447.93.

The aforementioned charged are a violation of the Fair Credit Reporting Act (FCRA) and if not reversed, I will be filing federal lawsuit.

Govern yourself accordingly,

Dudley Kinlock

116 NW 107 Terrace

Plabntation, FL 33324

Mobile: [protected]

I called Avis on 10/25/22 to see about renting a car to transport my husband from CHI memorial Hospital in Chattanooga TN to our home in Seymour IN. I was going to have the car for a total of 2 days. My husband was being released on Wednesday 10/26/22. I was told my charges would be 241.20 for 2 days. The employee I spoke with over the phone was fully made aware of our situation to drop the car off in Indiana and that myself and my mother in-law would be listed as drivers. She made me aware of a fee for an extra driver, but never once mentioned anything about a 1way fee. I pick the car up in Chattanooga TN and was told I had to return the vehicle back to the same destination by noon on Wednesday the 26th. I explained to the employee that the car had to be returned in Columbus IN (20 miles from my home in Seymour IN) and that I had already worked it out with an Avis employee over the phone before I even picked up the car. The employee informed me that there would be an additional 1 way drop off fee. I again told him that it was not ever mentioned over the phone. The employee told me I would have to resolve with corporate (understandable). $241.20 came out of my account on 10/25. On Wednesday 10/26/22 I called the Columbus IN store to let them know that the car would be returned really close to 4:00 pm (when the store closes). My mother in-law called and left a message on the Columbus store answering machine to let them know we were on our way and it would be really close to 4:00 pm. The car was dropped off at around 3:57 pm. The door was locked and the business next door said the employee at Avis locked and left the store at around 3:50. My mother in-law placed the keys in the drop box. On Friday 10/28/22 an additional 514.32 was taken from my bank account throwing my account in the negative. On 10/31/22 a deposit in the amount of 117.86 was put back into my account. I was charged a total of 755.52 then refunded (117.86) (assuming that was part of the 250.00 deposit). My account has been charged a total of $637.66. I do not feel I should have to pay for an extra day since it was not my fault the business doors were locked before time of actual close. I do not feel I should be charged a 1-way fee since the fee was never even initially mentioned. I should have only been charged 241.20 that was initially agreed upon.

My phone number is [protected]

Tina Lewis

Please provide as much information as possible... I rented a vehicle on September 14th 2022 from Detroit airport. Ven making this reservation I needed to pick up Sept 14th 6 am and return Sept 15th at approx 6PM. I was told I had to pay for min 3 day reservation I was charged 304.72 when I returned vehicle 105.57 in taxes and 3 days for insurance. I had sent an email questioning these charges and was refunded only 61.98. Now I received a letter dated October 3rd 2022 saying there was sand in the vehicle and I'm being charged to my card 125.00. My bf and I walked on the beach and yes a little sand not excessive also car wasn't clean when I picked up. I have been a member of budget/ for a years and will no longer be doing business with them.

Avis representatives do not want to explain Collision Damage Waiver which was included in my contract, the following is what it means, after reviewing a number of rental agreements, including Avis, so there is no way my bank will allow this charge to go through, after their investigation. I insist Avis to honor my contract of 2081 Euro (approximately $2050 US) and reimburse me the difference you took from my bank account!

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I’ve had enough of these back and forth e-mails with no customer satisfaction at all. If you want me to discuss this with my lawyer, I will sue Avis with misrepresentation! I’ll give you one week to respond with a favorable solution, if you do not answer, I will get back to my lawyer friend and have him sue Avis.

Luigi Gentile.

[protected]

I apologize I cannot include my insurance company statement, nevertheless, after reviewing several car rental agreements, including Avis’s, they are all saying the same ..CDW covers my small damage the the car a rented.