Badoo
Reviews and Complaints

I had an account set up without my knowledge by my ex boyfriend who turned into a stalker. I decided to type my name in to google one day god knows why, I was shocked to find an account set up in my name with all my details not to mention a picture of me. I managed to set up a new password as he had used my email addresses to set it up, I thought it would be simple to delete the account as I had just deleted my Facebook account because of this ex boyfriend messaging friends with the most disgusting things, Facebook deleted that account straight away with no further contact needed. I thought I could do the same with Badoo clearly not I de activated the account within the settings and thought that was it until a friend advised me I was on Badoo I said no way I de activated that account. I thought my ex had set up another account but no Badoo had not de activated the account nor deleted as requested or stated in the email they sent me advising the account was de activated now. I contacted Badoo requesting they delete the account again, and again was sent the same email saying it had. It is 6 months later and apparently I still have an account on Badoo I am shocked and horrified given the situation Badoo has still not deleted this account. I would advise anyone to think twice before setting up an account with Badoo as clearly this is something you will have for life even if you never set it up or want it. Badoo do not care and you can email them a ridiculous amount of times requesting the same thing and be told the same thing only for your account to still be active. I have come close to suicide because of this social media site what I don't understand is why did Facebook not have a problem de activating my account and deleting it.

I joined badoo for a week at a price of 4, 99tl ONLY.

However u have taken 6 further payments of 29, 99tl each. I did not agree to this. I ask you kindly to refund the money.

They said it was 4, 99 for only one week. I did not ask for anything extra. You have stolen lots from my credit card without my knowledge.

There seems to be a default setting that customers are not aware of that allows you to automatically take money from peoples credit cards.

The service itself is very confusing you see profile pictures of other members and you click like or unlike. You can open additional features by buying super powers which unlock resticted content.

I was not aware that when my super powers were running low Badoo were automatically topping them up and charging my credit card.

I never got any recieps or email confirmation about these payments, it was only when I checked my bank accound that I noticed.

I have since been made aware of these extra charges and have tried to delete my account but that is also difficult to do. I have requested a new password link over 10 times but have not got one, I need this password to delete the account.

I opened the account using my facebook login details but they need an additional password to close it that I do not have.

I would like Badoo to refund me as a gesture of good will for the 6 payments of 29, 99 i, e 179, 97tl
I really want to warn people about giving credit card details to this website as they store the information and take money at theif free will

This happened over 2 days 17th and 18th December

I already deleted my account. This is embarassing. Today I get my inbox of facebook full of friends telling me I sent badoo requests to all my contacts. This is unacceptable. I have my life on facebook, and one on badoo. I do not by all means want to mix those two. This spam could eventually cost me my job, because I have my boss on facebook. The girl I was seeing dont talk to me anymore, because of this unauthorized an unacceptable invasion of privacy. Im seriously considering pursuing legal action against badoo.

I sent you email sum ti.e go about get money back in my bank account you have taking out ok .The first payment ok £14.99 .i did that one ok .but day you sum how taking £14.99 8 times now I did send you emails about this hope get Dan soon if do I taking you court baboo. Want Dan now .se do let no by my email address [protected]@gmail.com ok thank hope get Dan I need money back soon .

Hello,

Last week I joined Badoo for a week (on Friday the 2nd) I got an offer to use the service for a week, for a payment of 3.50 on Friday for a week's service. I don't have a problem with that payment. About two days later after I cancelled my account. I don't understand why I got another payment for 14.99 on the same date as the 3.50 one as I have never requested the second payment to go through so I would like a refund as soon as possible for 14.99, on my credit card.

I've had both accounts blocked for absolutely no reason. They say I violated rights or something on both [protected]@yahoo.ie and [protected]@hotmail.com... well I know i most certainly did not and want to know why my account was blocked plus i want the money i just spend from my playstore to buy credits refunded back to me . I am now going to see a solicitor about this as again i know for 100% fact i done nothing against there rules or violated anything. Their obliged to tell me what i done to have my account blocked aren't they ?

I didn't authorize a charge of 9.99

This unauthorized charges has happened again in the past with this company.
It is not clear for us the way you withdraw money from PayPal accounts
I have just pay just for 1 month subscription but without my permission Badoo charges automatically the next month.
I explained to them, there is a confused about these payments.

Regards

You guys charged my card $ 3.99 and its pending on my bank account I didn't authorize this charge. I demand a refund immediately and dont want to be charged ever again. I have deleted my card from the account. I want a refund immediately.
If any questions please contact me asap [protected]. My name is anna sartin. If I dont have a refund for that charge I will have to take legal action.

Hi,
sometime within the past 2 years I had a profile on badoo, and to my knowledge I deleted my profile yet recently it has re emerged with photos of myself on it from my phone archive which I did not add. I have since opened the profile through Facebook and deleted it fully again. Could you please advise me in this situation, whether or not you have access to my files once a profile is opened via a mobile phone /tablet, or maybe a virus on the above could have caused this problem, which has in fact caused a massive amount if stress at home for me and my family/partner . Also is it possible for someone to hack my account via a fake Facebook profile?
Many thanks

Tim Sutherland

Please, help to validate my messages, if I send messages to friends or request, I don't receive the feedback.
I have sent many messages on people nearby, no feed back on any sent messages.
I also play encounter, the same thing happens, I don't get feed back messages or response.
Please, check my accounts and allow me receive feedback or reply messages.
I don't know what is wrong with mine.
Samuel iruvwe

I downloaded this app on my phone and paid, what looked like a one time fee to have more access. Within a few hours, I knew that I made a mistake. I took the application off. I then noticed a few weeks later that I was being charged every seven days. I contacted them and they don't refund. It was a hassle for me to even get to talk to them. I emailed them and they say to fill out on the feedback form. They emailed back saying that yet again so I do it again. At this point, I'm really irritated. They finally send a third email to say that they are canceling my subscription but I can still use it for the remainder of the seven days. I don't want to.. I took it off my phone for a reason! NO REFUNDS. I will not be recommending them to anyone! SCAMMED.

These are the messages exchanged with the support and me. The problem lies in the identification. When signing in the site asks for further steps to identify the user. The page ask to take a picture with a hand up. I press the button, no picture is taken and another page appears now asking for a phone number to download the mobile app. My mobile has no internet and so I can’t download the app and this way no way to certify my identity. What else can we do to overcome this issue?
Your support up to now is useless and keeps informing to take the picture witch I already stated I can´t
Hope that you can help me.

thanks

Feedback, ID [protected]

03.11.2016 12:41 você escreveu:

Quando entro no site pede para confirmar identidade, mas não tira a foto que pede e meu telefone não tem NET. Agradeço que desbloque a pagina, sou eu o proprio que estou a aceder, não precisa confirmar.

Obrigado

03.11.2016 14:31 você escreveu:

Agora tambem não consigo entrar com a nova password. volta sempre ao inicio.
favor tratar de fazer um reset para poder entrar no vosso site

obrigado

04.11.2016 01:29 A Equipa de Suporte Badoo escreveu:

Olá Miguel Azevedo,
Agradecemos sua mensagem.

Verificar o seu perfil com uma foto ajuda a provar para outros usuários que seu perfil é verdadeiro e prevenir que contas falsas sejam registadas. Para continuar utilizando o Badoo normalmente, por favor verifique o seu perfil com uma foto. Isso levará apenas alguns minutos. Siga as instruções no ecrã!

Por favor, volte a nos contactar caso tenha alguma outra questão.

04.11.2016 18:06 você escreveu:

Pois é mas o meu PC tem cam e quando aperto para tirar foto ele passa para outra janela para baixar o badoo móvel e não tira foto.
É realmente um pessimo serviço que me estão aprestar e a verdade é que á varios dias não estou a entrar e a falar com meus amigos, é triste.
Agradeço a vossa ajuda e solução rápidamente

nuno.jpg 35.636 bytes

05.11.2016 19:52 A Equipa de Suporte Badoo escreveu:

Olá Miguel Azevedo,
Para nos ajudar a resolver o problema rapidamente, você poderia me enviar uma foto de tela do problema? Para enviar a foto de tela do seu aparelho celular, por favor escolha a opção para incluir um anexo na sua mensagem e selecione a imagem da sua galeria. Se está vendo esta mensagem em um computador, clique no link abaixo desta mensagem, para responder para nossa equipa, e depois encontrará um botão para anexar um arquivo.

Lamentamos pelo inconveniente mas uma foto de tela pode nos ajudar a identificar o problema mais rápido.

08.11.2016 16:10 você escreveu:

Boa tarde

É assim tão complicado resolver este meu assunto? Já estou assim à mais de uma semana, parece-me demasiado.
Obrigado por não fazerem nada

You have blocked my account and said the reason was I am not a person or I am using pictures of others.I am a person all photos are mine and I paied a lit of money to be featured.I think you are unfair...i also gave a true photo as a verified member.I think you should reconsider your decision since there are a lot of fakes on your side but i am a real person.

I complained to badoo about a childmolester and paedophile on their site and am awaiting police records to send them but they have said they will not delete the person's profile or even freeze it till they have the evidence and look into it. I find this totally wrong and allowing such a person on the site and to continue using it till they have the evidence.

Currently in battle to retrieve money for unsolicited additional services.
Additional credits where added by my mistakenly hitting a button (conveniently located in the same space as the like button on a previous screen)
Anyone had similar experience?

Joined Badoo 13th June 2016 for 3 months.I deleted my account and subscription 12th September 2016.On the 12th September 2016 they took out £27.99 from my account how have they been able to do this? I am very annoyed to say the least as I have been told also my account was still active for a while after, as my profile came back online for a while after it had been deleted.Please can someone look into this as I would appreciate a full refund.

Date: 12.08.2016
Phone number: +[protected]
I was charged 80 Ron (approx. 18 Eur) on my credit card even after I have uninstalled the program from my phone. I request the money that "Badoo" stole from me to be refunded.

My second complaint against this person the first one you didn't do nothing about this second one is a written statement that I have made from the police saying that Mr Paul Harris threatened the army has also tried to Suffocate me with a bag and threatened to kill me and other things I would like to tell you that I have made a letter I made a statement and I am on a crime a crime number now is 3735 50 51 6 so if you want to know anything more you can go through that number made my life hell at the moment because he constantly rings me up demanding what have I done but he is the one that's done it to me. You could tell your other customers or whoever it is that next person that comes along not too not even entertain him and he's a 42 from Braintree in his name is Paul Steven Harris

I recently signed up on a teen dating website called "Hot or not". I included my name, age, whereabouts and a photo. Badoo has stolen this information and posted it onto Google Images for my family to see which I am very embarrassed about. Please get this photo taken off google images ASAP. My name is James Schumann. The photo and details can be found on google images if you type "James Schumann Port Macquarie". Whenever I click the image link to possibly get the photo taken down, I am let to a Chinese writing website in which I cannot read. THIS PHOTO MUST BE TAKEN DOWN NOW.

Hello I can't log in badoo site. First they ask for my mobile number for verification and then I get no button to log in. I tried many times and even though I get a number send to my phone I still can't log in. Please check and tell me how to solve this problem. Thanks,