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3.8 76 Complaints
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Bally Total Fitness Complaints 76

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Bally Total Fitness Harassment

Did not know of offers they had and basically cornered me in an empty room with a male associated and pressured me to sign a contract I did not want to sign after telling them no repeatedly. Contacted GM through e-mail said she apologized that not only herself but her staff did not know of the promotions that were offered the day I came in to just use a two week free pass and thanked me for bringing it to her attention she then said I could cance my contract if I mailed it to her within three days (which the time limit I found to be completely rediculous) I did so and the contract was never cancelled. I emailed the GM repeatedly and never received another response. I called costumer service and they were rude, combative, and completely unproffesional. Even the manager or supervisor I spoke with yelled at me and hung up on me after they wouldn't listen to me and kept on talking over me. I then called the lake grove office again and and spoke with their new gm named John who also was rude, combative, and completely unproffesional and he hung up on me as well. They have call my cell phone repeatedly about every two hours from 8am to 9pm with an automated computer and them when I threatened harrassment charges they started calling my mothers telephone number in the same pattern they had called my cell.

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Bally Total Fitness Collection of debt which I do not owe

I was a member of Ballys Total Fitness for over two years, when I lost my Job in 2001 I had to go back to India. I called up Bally's customer service and they asked me to send them a proof of utility Bill that I was abroad (Which I did) and also they made me pay $175.00 towards cancellation fee.
I did not hear back from Bally's total fitness for over 11 months, and they sent me a huge bill asking me to pay $575.00 and they also told me that I was still under contract.
When I refused to pay, they handed it over to Asset Acceptance and they are asking me to pay a sum of over $2000.00.

I disputed it in all the credit bureaus, however Experian still has it as a dispute wherease Equifax and Transunion have cleared it. Now I am trying to get a refinance and the userwriter is insisting that I need to get a letter from Bally's saying that I do not owe them. I tried to explain him, but he is not interested in listening.

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Dear Board Members: June 17, 2009 In June 2008 I went to Bally Total Fitness and signed an agreement as members. The representative told me since I have health condition and my weight is high she can provided me with special program to help me to reduce the weight. In first class at fitness I could not do the exercise given by coach. Than I went to office...

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Bally Total Fitness Service

Been a member for over 15 years, time to renew again. I need to wait until payday, no biggie. "we can't let you workout until you pay" no biggie, they even let me use their phone to call the automated number that reaches no human. "speak to the mgr?" sure. Here he comes, no pleasant nature, no hello sir, no nothing, doesn't offer to shake my hand,.. Nice to meet you too. Texas hospitality at its worst. This is the mgr? The best option to him was for the customer to leave the gym and produce a 2 week pass. If I weren't in the computer already, and was a frail wimpy guy, a safety concern may have been some valid reason I guess, but no... The concern is money that is 10 days away, for which I have a year membership plus for each day in waiting. Customer service guys, I have 19 years sales experience, there is no way I would let an existing customer leave without my product. Here is my question, if you don't appreciate customer loyalty after 15 years, what does it take? The fact is there is a way to produce the temp membership on site and take care of the customer who drove from who knows where. The mgr didn't even look at the computer to see who the heck he was dealing with. Bally's you haven't let me down, i'm sure there is a dm or cm that would like to train this no people skills, no business skills mgr., i've got my temp. Membership, still a customer, but provided my experience today, I will hold onto my gym ads.

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My best friend joined the Bally Total Fitness in Alexandria, VA on October 2008. She needed help with her fitness and assumed she bought the second best package they had. Along with the 3 year contract she was suckered into came a free personal training session. The FREE personal training session went great and he was a very knowledgeable trainer according...

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I too was scammed by this company many years ago. I was in high school, and when I joined I wanted to make sure that I would be able to cancel my membership because I was going to go to college out of state. One of the "trainers" (really a sleezy salesman) assured me that all I had to do to cancel was to tell them that I was moving. When I tried to cancel...

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DO NOT SIGN UP AT THIS GYM. YOU WILL REGRET IT!!! Let me tell you about my horrible experience. I got a coupon to try the place for free and, right when I walked in, they tried to to give me a sales pitch-- from the protein drinks, to the personal trainers, to the membership. I felt as if I was at a car dealership. After I repeatedly said no to signing...

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Bally Total Fitness Cannot cancel membership

I, like everyone else who has ever signed up with Bally, is facing some head on fighting to get out of my contract. They just say "read the terms of your agreement" which they never gave me a copy of. Bally is completely a scam and we should not take this kind of treatment. I am going to stand up and do whatever is in my power to stop these people from ripping people off. They have filed for Chapter 11 Bankruptcy, so hopefully they will be gone soon anyway, but let's all put a few nails in the coffin, shall we?

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Varkess
US
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May 21, 2010 10:42 am EDT

I have been a member of Bally Total Fitness for about three years. I have decided to cancel my membership due to personal reasons a while ago. I have sent an e-mail through their webiste, sent a letter requesting the cancellation by postal mail; then sent another letter via registered mail. All I received after months of efforts to cancel was a bill for all these months! I have paid that bill as well although I had requested them to cancel my membership months ago. I still have not heard from them and I have not received a letter indicating that my membership is terminated! It is a very irresponsible company who is advertising wildly for future customers while mis-treating a very loyal customer like myself! They deserve a legal lawsuit I am afraid. I could have gotten a divorce much faster! They need to review their policies! You can do everything on line, but I cannot cancel my membership online. I cannot even cancel it on by registered mail! Theyare charging me for nothing simply by ignoring myr equest! I feel like I have been trapped, and I will be telling everyone not to enroll what so ever if I do not hear from them very soon!

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I TELL IT HOW I SEE IT
New Castle, US
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Jan 09, 2011 2:10 am EST

One Question For Everyone! DID YOU READ WHAT YOU SIGNED! If you signed without reading it.. OH WELL! All contract have a "cancelation" policy and state the term. And anything you send to them "to cancel", send it certified return receipt! Cancelling your credit card won't cancel your account either!

And to Rameshm2... Cancelling your credit card won't cancel your contract. It simply stopped Bally's from billing your credit card! And they have every legal right to send your account to "collections" The AG will want to see a copy of your "orgional" contract, if it states 2 years, guess what it's for 2 years. And, I can guarentee it has automatic renewals. Go right ahead and stand in front of the store and "protest". . Oh and by the way, you don't go to the police to get a permit to protest, you go to the court house! It's the police who can and will come and arrest you!

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rameshm2
Waterbury, US
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May 11, 2010 2:33 pm EDT

last year my wife signed up for a non commitment program. when she went to cancel they told her that she has a two year contract. we canceled the credit card, and they sent her to collection agency for $475. I have repoted them to attoney general in state of ct. and hopefuly they'll do something about that. these people are blood sucking [censor] of the earth. I actually wanted to go to police station and get a permit to go in front of their door with a banner and protest. maybe I'll do it

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AngryinTexass
Garland, US
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Apr 28, 2010 3:14 pm EDT

I am so enraged right now! I can not believe they are still able to operate! I was completely swindled and I am so mad at myself but I felt as big of a corporation as they are I should have been able to trust them. When I joined I told the [censored] sales guy that I was moving in less than 2 months. He said that I could cancel at any time. He never pointed out or mentioned that they membership agreement I was signing & would be locked into was for 3 long years! I tried to cancel once I moved since there was not a Bally facility close by. They said I had to be over 25 miles from one to cancel. I was 23 miles. This is 2 years ago when gas was over $3 a gallon. Who in their right mind is going to drive 23 miles at $3 a gallon? No one! I went on the customer service page & emailed what had happened. I called the location I had signed up at & the girl I spoke to promised the District Manager would call me back. Nothing. I have paid nearly $50 a month for something I do not use. I am now unemployed & pregnant. Do they care? No. But because of my 'situation' the customer service rep I called said he would allow me to do a settlement. I will now pay $330 instead of $500+ for the rest of the year. But I had to pay half today and the remaining balance 30 days from now. This is completely wrong! I told the rep I had sent emails, called, etc trying to cancel. He said since I let it go this long there was nothing I could do. I said I sent emails! Nothing was done. He said "Yes, I see you sent something in October of 2008 but you let it go this long." Oh really? So they DID in fact receive that complaint?!?! But hmmmmm...no one responded! Ugggghhhh I am so disgusted & furious. So for anyone inquiring whether to join Ballys? DON'T DO IT! Anyone in this predicament- ask for a settlement. To Bally's- Thanks for RIPPING me off & having zero sympathy!

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lalalong
US
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Apr 27, 2010 9:48 pm EDT

I totally agree with the ballys complaints...i really want them to burn in hell...this might be a rough statement, but they stole my hard earned money...they called me and offered a discount on my membership if I pre-paid for a whole year. I had to cancel my membership early because i was never using the place. They said i couldn't because i had to have moved where there wasn't a ballys over 25miles away from where i live for them to cancel. RIDICULOUS! I never received the terms and agreement in the mail, and they failed to mention the cancelation policy over the phone when the offered the discount. i got tired of arguing with them, and just left it alone. I could have save at least $600, because I pre-paid about $1200 for my year membership. I don't want this to happen to anyone else...and ballys needs to go down...make them disappear...

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ruixin
Chicago, US
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Feb 27, 2010 5:10 pm EST

They put up the TV commercial to bragg about their 7-day trial period. I signed up the trial, and went to the Bay Hill club in Orlando FL. The manager started with the line of i gave him fake name and fake number. I thought he was joking. Unfortunately, he didn't. Since I am visiting, my Driver's Licence was issued by IL. The so-called manager said he could not redeem the pass because of their club policy. I responded that the website mentioned nothing about this type of out-of-town situation. He refused to honor the membership. What a joke. Why an unethical company still exist?! Shouldn't the legal systme do something about it? They are ridiculous!

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nnsmith123
San Francisco, US
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Feb 07, 2010 2:15 pm EST

bally fitness is a complete SCAM. they would not cancel my membership and i had to file a complain with better business bureau. less then a week i got a call from bally representative saying that they will cancel my membership. i ask them to sand me a letter stating this as i don't believe one word from this lairs. they did send me the letter right away and i have it just in case. but i am so thankful to BBB services for contacting bally and canceling my membership, there services are completely free, as they work for the government. but beside the point we need to close down all bally location as they are scamming people off. pls people write your complains there more complains there are more sooner some action will be taken against bally.

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Sobotka
Ortland, US
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Dec 26, 2009 5:17 pm EST

According to Bally's you have to mail in a request to them.

I also tried to cancel my automatic deductions from my bank account. I was told that it was taken care of and that I would receive an email. I am still signed up for the automatic deductions. I was told that there was a way to cancel the membership on the website, but no luck.

Bally's is a scam. I should be able to cancel a membership in person or over the phone or online. I am sure that if I get the forms to mail in they will be lost or it will take weeks to process, and I will continue to be charged.

Bally's gym membership is a scam- will not allow cancel membership scam
Bally's gym membership is a scam- will not allow cancel membership scam
Bally's gym membership is a scam- will not allow cancel membership scam
Bally's gym membership is a scam- will not allow cancel membership scam

I usually Google for scams. I have heard that 24-Hour fitness was a pain to quit, but this is ###. If there are enough complaints against Bally online they will have to change this process.

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ask me
US
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Jul 11, 2009 10:03 pm EDT

Get a doctors note have the doctor back date it to 3 days after your enrollment it would be canceled and you would be refunded.

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DownWithBallys
US
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Jun 28, 2009 2:10 am EDT

While it seems like the only thing we can do is post on scam sites and message boards, this is not true! I think that everyone really needs to get together and try to bring this evil, immoral and corrupt company down. This is what I have done so far. Made copies of flyers and distributed it near colleges and even near Bally Total Fitness itself about my story. I also wrote an article about it online.

If the government won't do anything about it and if the Better Business Bureau won't do anything about it, no matter how many complaints they get, we have to take things into our own hands. I recently wrote an email to Michael Moore, the famous director and creator of award winning documentaries such as Sicko, Bowling for Columbine and Fahrenheit 9/11 through his website at www.michaelmoore.com or you can email him directly at mike@michaelmoore.com.

I know that this is a long shot, but it doesn't hurt to try. Maybe if enough people write to him, he will pay attention to us. He is a brilliant man. I believe he's the kind of person that personally reads his emails and will help if he can! So try it! You have nothing to lose. Meanwhile, the main goal is to inform people. If you see someone getting lured into Bally's, try to stop them from going in. The more people that knows about this, the more Bally's will lose business. Once they can't save themselves, they will realize what they have done wrong to have flushed their entire corporation down the toilet.

~Peace.

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Bally Total Fitness Fraudsters and cheaters

This company is one of the worst ones I have ever had dealings with. I had a Ballys Employee lie directly to my face to get me to sign a contract. Once I filed a formal complaint against him, I found out nothing ever happened. This guy swore to me that I was only signing a document because I was using my debit card for my friend to pay her member dues. Three months letter the calls start coming from Ballys corporate that I owe money. This employee had me sign a contract as the Buyer on my friends membership because she did not have a debit card.

I even went back to the employee and he acted like he was talking to corporate and came back to me and said that I was not the buyer but only a sponsor. what the hell does that mean. Obviously nothing because I am still the buyer on this contract and am no longer friends with the person whose membership it belongs to. Now that she isn't paying her member dues, Ballys is coming after me. I have spent hours on the phone with corporate trying to straighten this out and get told something different every time I call.

Customer service is horrible. I am constantly on hold and they do not update their computers or notes with conversations or agreements. I will never in my life be a member of ballys and I will continue to file complaints against this company.

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Screwballyfitness4ever
auroa, US
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Mar 08, 2010 6:53 pm EST

They are scammers.

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Bally Total Fitness Cancelling membership

I am writing to inform u that I have lost my job and I want to cancel my membership... And for some reason bally doesnt want to let me cancel... I dont want bad credit... I am student I dont have time to attend the gym anymore and the personnel was really rude to me... I am only 19 and living on my one... I need to cancel my membership now... My name is yahayra ruiz... My number is [protected]... Please help

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Jayrcute
US
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Feb 22, 2010 10:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i've got the same reason reason but they don't cancel my membership as well.

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Bally Total Fitness How to cancel in an efficent way? Please help

Hi everyone

I was researching today and I read a whole bunch of reviews on how it's difficult to get out of the contract at Bally's. People were tricked into 3 year commitment. Their paperwork took forever to get processed and they had to pay an additional month of fees while waiting for it to be canceled. Unfortunately, I signed up for Bally's yesterday. However, my contract is not 3 years, it's 2 months. I wish I had looked at this carefully before I signed up. My friends signed up and none of them told me it sucked. : (Anyway, what is the most efficient way to cancel the membership? I'm planning to cancel it after 2 months. I will get billed every 15th. I'm guessing my contract ends on April 15th. I don't want my membership to be active after April 15th. I read in the contract that it asks for a 30 day notice. Do I need to give a reason?

I'm planning to send 3 letters, a whole bunch of emails and 3 faxes.

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kenli
vancouver, US
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Oct 13, 2009 2:04 pm EDT

just don't use Bally Total fitness at all. It took me almost six months to cancel my membership. they overcharged me more than $400 before I can cancel my membership. I will never join this kind of club again.

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ask me
US
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Jul 11, 2009 9:40 pm EDT

Ok things have changes and because of the Bankruptcy. Call and request to cancel whatever you do do not set up your credit card or check account on auto electronic pay. They are required to drop your membership to 19.00 a monh per person dont argue with the telephone employee request to speak to a manager and they willhonor it. Let them know youlost your job trust me this willwork. If all your paying is monthly dues negotiate until they drop the price to 9.00 dollars a month they are requiredto do it. Iknow all the inside info.

the man

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DownWithBallys
US
Send a message
Jun 28, 2009 1:05 am EDT

While it seems like the only thing we can do is post on forums and complaint sites, this is not true! I think that everyone really needs to get together and try to bring this evil, immoral and corrupt company down. This is what I have done so far. Made copies of flyers and distributed it near colleges and even near Bally Total Fitness itself about my story. I also wrote an article about it online.

If the government won't do anything about it and if the Better Business Bureau won't do anything about it, no matter how many complaints they get, we have to take things into our own hands. I recently wrote an email to Michael Moore, the famous director and creator of award winning documentaries such as Sicko, Bowling for Columbine and Fahrenheit 9/11 through his website at www.michaelmoore.com or you can email him directly at mike@michaelmoore.com.

I know that this is a long shot, but it doesn't hurt to try. Maybe if enough people write to him, he will pay attention to us. He is a brilliant man. I believe he's the kind of person that personally reads his emails and will help if he can! So try it! You have nothing to lose. Meanwhile, the main goal is to inform people. If you see someone getting lured into Bally's, try to stop them from going in. The more people that knows about this, the more Bally's will lose business. Once they can't save themselves, they will realize what they have done wrong to have flushed their entire corporation down the toilet.

~Peace.

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spicybabes
US
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Apr 08, 2009 8:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

To cyclone123

For how long did you sign your contract and for how much?

Cancelling the right way means "under the term of your contract"

* Do NOT call the gym to cancel.
* Do NOT email the gym to cancel.
* Do NOT visit the gym to cancel.
* Do NOT meet with anyone at the gym to cancel.

These will make everything worse:

* Do NOT stop your direct debit.
* Do NOT cancel your credit card.
* Do NOT close your bank account.
* Do NOT tell your credit card company you lost your credit card.

Check these web site

California

http://www.ag.ca.gov/
http://ag.ca.gov/consumers/general.php

Example: California State Law gives you tons of extra protection:
California Civil Code Sections 1812.80-1812.97
TITLE 2.5. CONTRACTS FOR HEALTH STUDIO SERVICES
http://law.justia.com/california/codes/civ/1812.80-1812.97.html

Hope this will help

J
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Junior
US
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Feb 11, 2009 8:01 pm EST

well man this guys sucks.. they told me the same to try it out and if i dont like it i can end the contract... well i tried it out for a week.. my job change my hours.. so i said i cant come to the gym anymore after 5 days ... then they said that i cant bcuz i was suppost to cancel before 3 days.. so if i wanted to end this i have to pay 1400 dollars.

now im payin 40 dollars a month for a gym i cant go.. nowonder why is going bankrupt.. those sale guys sucks they lied to you to make you sign.

oh and if you call the company they are very rude. to you.. they make it impossible to talk to ..

just wait a lil i think the company is going under ...

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In september 06 I signed up for a new membership at Ballys. At the time the gym was a small temporary gym and was told that the new main gym would be open in Jan 07 and if we signed now we would get a discounted rate. Months and months went on and the gym never opened but I was under contract. I asked that my membership be frozen until we could access the...

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Bally Total Fitness Unauthorized billing

I signed up for a Ballys membership in June 2008. I am a student and go to school out of state, so I was looking for a gym for two months. I was told by the man who helped me sign up that I could work out for 60 days and then I could cancel my membership, as long as I did so within ten days of the 60-day point. If I didn't, I would be signed up for a year contract. He was going to give me the membership for $39.88 a month and waive the cancellation fee to make it appealing to me.

I went in within ten days of the 60-day point and told the person at the front desk that I was on the two-month trial membership and I wanted to cancel. I filled out some form and was told it was taken care of.

A month later, $39.88 is deducted from my bank account. I called Ballys and they told me that I was signed up for a year contract. Apparently, the only way to cancel a membership is to write a letter to corporate and send them $50. To get it over with, I just wrote a letter and sent $50.

A month later, $39.88 is deducted from my bank account. I called Ballys and had them stop the electronic funds transfer. I'd rather get bills then just loose money without having any say in the matter. The woman I talked to told me I should have been canceled when I went in the first time, I did not need to write a letter and I certainly didn't owe them $50. I would be receiving a $50 check in the mail shortly.

A month later, I get a phone call saying I owe $39.88. I explain to them what's going on, they look at my account and apologize, telling me they will cancel it and a check is in the mail.

A month later, same story. I insist on speaking to a supervisor, who tells me she is very sorry and she will personally handle it. For the next two weeks, I receive daily phone calls from a computer telling me I owe Ballys money. I call Ballys and ask if my membership has been canceled. They tell me it's in the works and it will be done within 7-10 business days. I tell them that's great, but please stop calling me because I'm in class every morning and it's irritating. They turn off the system that calls me.

That was two months ago. Yesterday, I received a collections letter in the mail. I went into Ballys immediately and they told me they were so sorry, this should have been canceled months ago, and to come back at 9am tomorrow morning when corporate is open.

I went back at 9am this morning and corporate is not open. 'Corporate is in California, ' they tell me, 'so that's noon our time.' The woman at the front desk tells me she's sorry, she'll take care of it, and to come back that evening to get my finalized cancellation paperwork.

We'll see... if this continues to be a problem, they will get reported to the Better Business Bureau and I am contacting my lawyer. I hope all of you out there who have problems with them file a federal report, and that no one signs up for a membership there. They're alright while you're a member, but it's impossible to get out of, and you're credit will suffer because of it.

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Bally Total Fitness Refusal to cancel contract

I joined Ballys total fitness and signed what I thought was a two year contract. After paying on the account for a year with no missed payments, I was involved in a car accident and advised by a physician to discontinue going to the gym. When I submitted my paperwork to cancel the contract I was told that only a portion of the contratc would be cancelled because I had an additional member who I let use my account go to the gym.
The cancellation rights of the contract clearly state, "If the primary member is cancelled then all additional members under him are cancelled as well." The additional memebr was my girfreind who I gave a card to but she has no legal bindings to the contratc and is not legeally obligated to pay, she was just a member who went under my contratc. Now that I am physically unable to go to the gym,, Im being told that I still have to pay so that she can go,, when she is not even a primary member. ballys has notified all three credit bureas and reuse to cancel this contract.
I am receiving harrassing phone calls from ballys everyday and they will not stop.

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My friend and I went and signed up for a 1 year deal at Bally's Gym in Jacksonville even though the rumor was they were closing down. When we got their we spoke with the manager Craig Laird employee #715831 he assured us this was a rumor and that the gym was putting in a 30k sqft spa and that this was a brand new gym and their was no way it would go out of...

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11:39 pm EST

Bally Total Fitness Fraud/Open illegal account

Bally's closed my original account and opened a new one without notice. they never sent a notification until i checked my credit report and i went to Bally's to see what's wrong.

After i did this, they sent my account to collection to Asset Acceptance.

This persons are now trying to collect the amount that i allegedly own Bally's

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10:51 am EDT
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Bally Total Fitness Ridiculous policies and unethical practices

My contract has been ended for 3 month and I cannot even cancel my membership. Each time I attempted for cancel membership, the customer service has been nothing but rude and bullying trying get to renew. I told them I am not interested in renewing and they said once I sign up, I am stuck with Bally for life. I believe that is not fair and wrong.

I subscribed to Prepaid legal attorney to help me resolve, but the way he tried to resolve it made worse. I want some how get Bally stop with their unfair business practices.

Gisele of Long Beach CA (10/12/08)

I signed a contract with them at, then ceased to attend the gym after about 9 months. Somehow I owe them money, although I'm not really sure why or how. I am not getting charged for 3 years worth of dues, which I would expect to happen since I'm noticing (from other complaints) that their contracts are 3-year ones. They have turned me over to a collection agency.

Bad credit, stress. Confusion as to their ridiculous policies and unethical practices.

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ask me
US
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Jul 11, 2009 9:51 pm EDT

I know how tocancel!

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10:44 am EDT
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Bally Total Fitness Violation of consumer rights

Bally's is closing this location on the 31st of October, 2008. We were told that we would be able to cancel our contract due to this closing. However, when we called the headquarters, they said that since there's another Bally's within 25 miles, we can't cancel. The other club is inconvenient and it is inferior to the one we have been visiting. We feel that this is a violation of our rights as consumers--they are basically forcing us to pay for something we don't want.

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janet
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Nov 27, 2008 1:04 am EST

This Bally's, located on Magnolia & Broadway in Anaheim, CA is unsanitary, with mold and standing water in the so-called stretching area. There is no hot water at the sinks in the ladies room. When machines break down, they put an "out of order" sign on it and a chain around it, where it stays for anywhere for 1-5 months and then they just haul it away. Four televisions were just ripped off the wall by disgruntled fired workers about two months ago. No replacements. Bally's Corporate could give a damn. When I called them, they were more interested in my membership number then the problems. This gym SHOULD BE CONDEMNED!

Health Department PLEASE! LOCAL NEWS CHANNELS PLEASE REPORT ON THIS. Pool, showers and jacuzzi are deplorable. The sauna is also out of order. And the club manager cannot do anything to solve the big problems. The roof leaks so there is standing water up on the walking track. The place is 40 years old and looks every bit of it.

Channel 2, 4, 7, 9, 11 and 13... Please go with your cameras and take a look

B
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bally92
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Nov 05, 2008 6:01 am EST

which bally's closed? what location are you talking about?

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10:44 am EDT
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Bally Total Fitness Terrible experience

I got suckered into a 3 year (!) contract with Bally's which the only way i can get out of is to either pay the rest of the contract up front or move 50 miles away from the nearest location. I think this is poor customer service to not let people know up front what kind of financial commitment they are making especially with the limited hours and locations. I regret ever leaving 24hr fitness. I also got a few free sessions with a personal trainer who didn't show up most of the time and then had to wait around for 30-40 minutes for them to find someone who could take me.

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Update by Valerie
Oct 31, 2008 10:46 am EDT

I purchased a ballys membership in the fall of 2005, i was told that i wasn't able to purchase a membership unless i signed a 3 yr contract. I had to put 50 down and then i paid 35/month. I used the membership for about 1 yr. but the gym got to crowded and a lot of the equipment was often broken. Including the steamroom and sauna.

I called ballys directly and was told since i signed the contract i was legally binded to it and i couldn't cancel. The person i talked to was rude and he told me if i didn't pay then i would be sent to collections and you wouldn't want that would you? So i paid my membership for the 3 years and went to other local ballys but i was completely unsatisfied with ballys and there services. 1200 dollars down the drain.

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CLIFF HUDSON
Downingtown, US
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Jan 31, 2009 1:02 pm EST

I am a member of bally total fitness and have been since 2003 and I am concernes with their practices and the way they have been doing business lately... on 01-30-2009 at around 1730hrs. I began my workout in the aerobics room at the king of prussia, pa. facility. I checked the schedule to make sure that there was no classes at that time before I started my workout and there was not... I began skipping rope and I was there for about 15 minutesand had a few minutes left to go. when this employee (class instructor) came in and said in a nasty manner that a class was about to begin and that my jumping rope was interfering with the class.. I told her that I cjecked the schedule and there is no class scheduled today... she said that it does not have to be on the schedule... and if I do not leave she would call someone and have me dragged out of the room and escorted out of the building... I told her that I still have a few minutes of skipping rope and I plan to finish it... she said that that "you will not" and marched out of the room to get someone. meanwhile I finished up my skipping rope routine and started on the universal machines outside of that area. thats when I was approached by the manager (bob). and I don't know if he was giving me the business or not but he said that classes does not have to be on the schedule.. and everyone has to abide by that.. he was apologetic about her attitude. but as a member there I should not have to stop my workout to giive way to classes that are not posted... on that day before when I came to the gym.. there was classes there that were posted and I did not skip rope that day. due to the scheduled classes. I am apalled at the fact that I am inconvenienced if I have to work around there schedule and be inconvenienced I could workout at home... and save my membership money. there has been other incidences that happened there but this was the straw that broke the camels back.
1. most of the personal trainers walk around like they have chip on their shoulder and are very anti-sociable. I forgot my jump rope one time and a female trainer was sitting at the desk where the rope was and I asked her for it and she told me it was for the personal trainers and there customers.. of which there was never a problem with me using it before.
2. there was a time when I was working on a machine and a personal trainer that never says anything to me moves into my way while I am working out and almost caused a serious accident. and made up some some crazy excuse to justify his actions
3. there is never a lifegaurd in the swimming pool area and it seems that bally total fitness has some kind of contract with the hotel beside it and familys from the hotel and there kids come into thet pool area unsupervised by their parents and disregard all of the rules. and it is very unfair to the members. my wife had to corret them on many ocassion. and it is not fair that she has to do that... again there should be a life gaurd there
4. their has been times when staff was very disrepectful to me. one particular incident was on martin luther king's birthday I asked a staff member what time they closed. and a girl at the front desk asked "how long have you been a member here instead of answering my question...

There has been alot of other incidents that happened there to the point where I am seriously thinking about going to the human relations commission about this and file a law suit against bally's and then find another gym to go to that is more accomodating to my needs... after all as a member my workout is first priority... and it should not be interupted for an unscheduled class

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9:14 am EDT
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Apparently Bally's allows all kinds of sexual activity (paid and upaid) take place in its gyms, but it's so hard up for money that it looks the other way. Look at all these links. You will be disgusted and will never want to set foot in that place ever...

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Overview of Bally Total Fitness complaint handling

Bally Total Fitness reviews first appeared on Complaints Board on Sep 28, 2006. The latest review Devin Verdon of Bally Total Fitness was posted on Jul 31, 2024. The latest complaint Club condition, cancellation policy was resolved on Sep 16, 2014. Bally Total Fitness has an average consumer rating of 4 stars from 76 reviews. Bally Total Fitness has resolved 54 complaints.
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    +1 (855) 666-7397
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    5553 Bandini Blvd, Suite B, Bell Gardens, California, 90201, United States
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    Aug 05, 2024
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