Banfield Pet Hospital
Reviews and Complaints

i was quoted over the phone when making the appointment 60 dollars and when i got there she said it would be 190.oo so i declined and she kept my kitten in the back room for a whole hour then charged me 69 dollars for nothing and harrased me over and over. i want my money refunded . then when she brought out my kitten she slammed it on the counter and said in a mean voive ,...here you go. and just tossed the carrier on the table. they kept trying to force me to get this and that after i told them a million times to just go get my kitten.then they made me pay for the visit after i declined. i never saw anything like this and also when i brought her home,my other two cats wouldnt stop hissing at her as if the doctor did something on purpose to her

I have been paying for monthly wellness programs on both dogs, Gino & Snowball.

Both have been going for few months. Yesterday 8/28/22, we were advice the would be ready for pick up from Vet visit at 2:00 pm. At 1:30 I was called again advising me to pick up the dog sooner because he was aggressive. I arrived at Banfield to have to wait 20 minutes.

Gino had been going to the same Dadeland location with no issues. If he was aggressive, why did we have to wait? Home later that evening, I notice his scrotum red and swollen. He was perfectly fine when he was dropped off. I called and was informed no possible side effects to the vaccine or pyrantel. Obviously, something happened while he was dropped of waiting alone inside.

I am puzzled, highly concerned , and as I write this now PISSED OFF. I wish I had read all the reviews prior to signing up to the program. I do not feel comfortable returning or trusting any of Banfield staff again.

Yesterday after customer service I called store and NO manager on site to discuss. How does Banfield run a medical facility with NO management?

Today wake up to sending 3rd request as no one has called or contacted me

I took my 6 year old Chihuahua to Banfield on Camp Creek Pkwy in Atlanta, Ga. for his routine vaccines on Tuesday 7/19/22. Tuesday morning I had a happy/healthy dog. He was with me all morning prior to his visit. I dropped him off for his appt. then picked him up later on that afternoon. That night he became lethargic, not breathing properly, shaking, panting, not eating/drinking, could not jump, and hiding under the bed. I took him back the next day on 7/20/22 where did they nothing and told me he was fine it may be a reaction to the vaccines. All day on 7/20/22 he would not eat, drink, did nothing but hide under the bed. Saturday 7/23/22 I took him back because he was not improving and they did nothing but give me appetite stimulants to get him to eat. I ended up calling them on Monday 7/25/22 because there was still no improvement and they told me the Dr had set up a treatment plan. Ordered all these tests totaling $1134.20. I took him to get all these tests done ended up paying $$654 because I told them some things were not even needed. Went to pick him up and they told me nothing except his liver enzymes were high, recommended I give him different food, and gave me a prescription, still no pain meds, but instead antibiotics. Did not even tell me what the antibiotics were for until I asked in which they said IN CASE there is an infection. A possible infection from WHAT? No answer. Finally got a call on 7/27/22 from a Vet technician stating my dog had disc disease...I was like WHAT? HOW? How when he was perfectly fine Tuesday morning before I dropped him off. She stated something had to have happened to cause it to flare up. Well I then asked well what could have happened to him from the time I dropped him off to the time I picked him up because when I dropped him off he was able to jump, run, walk, he was a happy dog and that night after his appt is when all these symptoms occurred. Of course no answer. She then proceeded to tell me the Dr had alot of patients and was too busy to call me back. Stated she would call me in the morning. It is now after 12pm the following day and still no call from the Dr. They emailed me records and it stated to RULE OUT DISC HERNIATION. So does he have disc disease or not? As of today 12/28/22 my dog is STILL not able to jump, STILL hiding under the bed! WHAT THE HELL DID THEY DO TO MY DOG! How do I go from a happy healthy dog Tuesday morning to a injured dog Tuesday night? I need answers! and I need my plan CANCELLED because I will NOT be taking him back there EVER!

my sister is homeless and went to Banfield to change her dog over to my mothers. Banfield is refusing to let her out of the contract or to move the account to my mother or myself.

according to the rep I spoke with my sister is obligated for her account since she signed the contract. I explain my sister is homeless and rather than letting her dog loose to fend for himself, she went to the local banfield and requested to move the dog to my mom's account and my mom would take over payments.

Now my sister is getting a bill for $150.80, my mom goes to Banfiled and Teddy Bear does not have insurance on my mom's. My mom has to start a new plan while my sister is still obligated to pay her plan despite being homeless.

I offered to pay but I am not allow since I am not on the contract andf it can only be my sisters account

my sister account is # [protected]

my contact: Ada Gomez [protected]

Hello, I traveled with my pet in April of 22 and am a client of the Atlantic Ave location in Brooklyn. I called to schedule an appt for the health cert and was told that they did not have a certified doctor at the practice and they could not provide me with any other location who had a doctor on site. I should call around and see who has a certified doctor. I could have his vaccines updated at the Atlantic site but needed to get the health cert somewhere else. I called around and found that the Forest Ave location did have a doctor on site that would gladly accommodate us. On the day of the visit to update his vaccinations at the Atlantic location, I happened to mention to one of the front desk ladies that l needed to go to Staten Island and what an inconvenience this was and she stated that they did have a certified doctor on site every Tuesday and she was good enough to schedule me in. Today July 20th, I called Atlantic yet again as we are traveling on July 28th and was told yet again that the doctor will not be in. I left my contact info so that the practice manager Paloma could call contact me. In the meantime, I called Staten Island location to see if they could accommodate me and was told that I did not need a certified doctor to fill out the health cert as we are not traveling internationally. I find it very upsetting that there is always a run around with receiving correct info.

i made the call to banfield @[protected]), once I state to pay my bill they are cooperative. Then I alert to the person on the telephone that I want to cancel my account, I get switched and put on hold for hours. i know if I pay first then they will start charging other fees. I BELIEVE IT'S AN UNFAIR PRACTICE TO GET MORE OF YOUR MONEY. I just want to pay what I owe and cancel period.

charles mauldin

[protected]

chas.[protected]@outlook.com

august 6 2021 at Banfield# 1809 at 21032 S Ellsworth Loop Queen Creek Az, I paid for labs and exam when my dog was attacked in our yard he had eye damage which a stain was done also blood wAs drawn to check for anything amiss, after two weeks I called Banfield and was told that my dogs labs had been lost and I needed to come in and have it done again which I did for 9/28.When I responded to the verification text I was called by the front desk and told my appointment was canceled. No labs posted as of yet

I was told at the Banfield location that this was a “month to month” plan. It was never mentioned this was a contractual obligation.

I signed what I thought was the paperwork for my dog to get seen and treated for the day. I went, after a month, to go and get his plan cancelled, only to find out there was a cancellation fee and that it was a contract. The support agent told me I could pay the fees for the visit or cancel the plan…

BTW, cancelling the plan is $810 at this point and allegedly my fees are $900….

$900 on top of the $900 I spent in the office at the time of the visit. Wtf? $1800 for vomiting that came back with a viral? Really?

1) this was my first ever experience visiting a Banfield location, and I only did so because my dog was very sick and our preferred vet couldn’t see him.

2) They kept him ALL DAY in a cage and when I got him back he was COVERED in urine. He was absolutely disgusting.

3) We got suckered into testing his “tumors” that turned out to be just fat masses. That was $150 a “tumor” on top of the wellness plan. (Our local vet only costs $40! But, we did it because we thought it was part of this “month-to-month wellness plan”.)

By the end of the visit, I walked out of there spending $900 and NEVER had a real procedure done. The same costs at our preferred doctor are a FRACTION of the price, and I don’t even have to pay a monthly fee!

Dear Complaints Board:

My dog passed away on January 15, 2022. I called Banfield Pet Hospital a couple of days after that day. I let them know Buddy died and I no longer would be on their Pet Health Plan. I also called my Bank and told them not to let Banfield to receive any more moneys since my dog was no longer alive. They said since we signed up in September they would be happy with $103.90 and that would be acceptable for the money part. That $103.90 would be sufficient and they would be satisfied. I was horrified with their response. They are not getting another penny. I paid for the month of January but that is all.

I brought my dog in for an emergency and as a result your Company called the authorities as if my dog was being abused and they came and took my dog. They are stating that the dog needs medical attention, which I understand, but I did not have the $4000 to pay that day. Instead of offering any help they call and have my dog taken away. I am completely irate, there were officers that came to my home as if I am a criminal and took my dog away...

Yesterday April 7th I took my cat to get a surgery in one of the banfield branch’s at Sunrise, and everything went incredibly wrong.

First, she was checked on Monday, Apri 4th. because we noticed that she had an ingrown in her jaw and she was congested and they said that the ingrown was necessarily to be removed and sent to biopsy in order to confirm if it was or no cancer. They gave an estimated quote for the procedure and I agreed.

Yesterday we got a call at 2:19 PM (after dropping her at 7:40 and spending the whole night without eating or drinking anything) saying that she haven’t had her surgery yet and that they were going to proceed but that the price changed from 250USD (approx) up to 500 because the sending out of the biopsy was around that price, of course I said that I was not happy with the price because I was quoted 3 days ago. During the call they checked with the vet that gave the quote on Monday and said that she was not able to do the surgery.

I was not happy at all and I said, it’s ok, go ahead and proceed because I really need to know if my cat has cancer or no and send the biopsy to the lab (almost after 20mins of conversation) but I just wanna let you know that I’m not happy.

Long story short, when I arrived to the place to pick up my cat and I’m paying really shocked me that the price was too low compared to what they told me before, so I asked “is it included in this the biopsy or is separate?”, I think has been the hardest thing to ask for me because of the answer that I got. The answer was no, because the though that I didn’t wanted the biopsy, how someone can be so cruel and agree to remove something like that not wanting to know if their pet has cancer or no? At least, not me.

Unfortunately they discarded the mass that needed to be tested and evaluated to see if my cat had cancer or no and apart from that after all that happened they told me that my cat needed to go to an specialist, how is it that I didn’t got that information the days before when she was evaluated? Do they don’t have qualified personnel that is attending our pets?

Now I’m in the middle of nowhere without knowing what to do, with fear, because now I don’t know if the pet that I rescued and brought to the US with me is sick or no.

Honestly, I don’t have words to express my frustration and pain. This is completely negligence, they said sorry, but unfortunately that is not giving me answers.

They said today the manager was going to call me, but nothing happened.

Last year I paid monthly on a puppy plan. I took my dog Spirit for all his scheduled appts. I signed a contract with Banfield and paid additional each month for his 3 n 1 heart-flea-tick pill. I was told I had to call each month to make sure they had the pill to pick up. If I was on a monthly payment plan the pill was paid for then why do I need to call to see if they were out? My job takes me out of town every week. The days I come into town is the days I have to get all my errands done. The last two months last year November and December was rough. I only came in a couple of times those two months and I would call on my way back home to find they were out of the pill. I was working hurricane claims. Also, last year, I called Banfield in Hickory NC where I take Spirit because he needed medical attention, I know of 3x's I called and was told, dr. is booked up, nothing they could do. I was told to take him to the emergency clinic where I would have to pay out of pocket. I signed a contract with Banfield for such visits. I cancelled in Dec due to lack of Banfield holding up to their contract. A few months past and I decided to give them another chance since this is the only Vet that Spirit had seen. I ask about my 3 n1 since I had already paid for 2 and didn't receive them. I was told I couldn't have them since they were on the old plan. I again explained, I paid for them I want them. I explained the next two months will take care of the 3n1 and I should not have to pay for 2 months. I again was told, no, take this issue up with Corporate. I cancelled my appt. I am not satisified with this situation and it puts a foul taste in my mouth. The folks that answer the phone at Banfield in Hickory NC are not pleasant most of the time, short, blunt. I signed a contract and it was breached.

Banfield offers “drop offs” where they kennel your dog for hours as they do the checkup. I do not like to leave my large breed dog for this because it’s makes him anxious (I work from home and he’s NEVER kenneled). I booked an 8am appointment and when we arrived they said they were down a vet so all dogs had to use the drop off feature and they’d call in about 4 hours. I called almost 5.5 hours later and he still had not been seen (we had an 8am appointment? Why was he kenneled for over 5 hours). This is not the first time they have “overbooked”. We headed up to get him and shortly before arriving they said he was ready. We paid and he was very excitable as he is not used to being kenneled for 6 hours (or at all). He has black fur around his face and due to anxiety he had been drooling a lot. When we got home I went to clean his face/muzzle up and noticed he had multiple bleeding lacerations on the lower left side of his muzzle (by his lips on the bottom). I have canceled my contract with banfield but I am expected to pay through July per their yearly contract. As they forced me to use a drop off appointment, could not trim his nails because he was so anxious due to hours being kenneled, and somehow they injured him to the point of his face bleeding I do NOT feel I should have to finish out the last few months of this contract.

I took my sons dog to Banfield because she was very sick. I spent 1200.00 in 2 days with blood work and x-rays. I was told every time that they did not know what was wrong and basically I would have to spend more money. The last conversation with the doctor was that the x-rays were inconclusive and that they were waiting to hear back from the radiologist who I paid 200.00 to read them. This never happened and I ended up taking the dog in for emergency surgery based off the same information that BANFIELD had.

To add insult to injury I was embarrassed after making a 600.00 payment by a lady asking me in front of another white lady if I was sure if I made my payment. I told her to look it up if she didn't believe my word. I have never felt so screwed over in my life. I am a disabled veteran and have never felt so screwed over in my life.

3/7/2022

Was charged full price for spay of my pup Riley.

I enrolled with the Early Care Plus with Juvenile Ovariohysterectomy in 9/21/20 in an effort to spread out the cost of the spay over multiple months. What I was not made aware of was that the spay had to be performed within the first year of her plan. On 9/19/21 Banfield automatically downgraded my wellness plan to Active Care Plus and did not notify me in any way. They didn't send me a copy of my new plan which they clearly state in their initial plan.

From 9/21/20-9/21/21 I received multiple reminders to get comprehensive exams, vaccinations and deworming. There was never one time where they contacted me to let me know I needed to get my dog spayed because it would effectively expire on 9/21/21. I even schedule a spay June 30th and had to reschedule because Riley went into heat. Then I had an appointment on September 20 2021 to get Riley’s vaccinations. I wasn’t told my spay expired, I even made a new appointment to get her spayed in December. I also was never given an updated copy of her Wellness Plan that didn’t contain the spay. I was actually not told about it until this morning when I dropped Riley off and they said it wasn’t included in the plan.

When I reached out to Corporate they told me I was SOL and had to effectively pay for her Spay twice. There was nothing they could do.

On Saturday, Feb. 12, 2022, I dropped my miniature poodle off for a heart worm test so that he could get the refill of his heart worm medicine. At 12:17pm, I received a voicemail from Lindsey asking me to call Banfield. I called back and was told that Samson had an ear infection and dry skin. I gave them permission to clean his ears. When my son picked up Samson he was given 4 prescriptions. (Antibiotic and shampoo for his dry skin and an ear rinse and medicine drops for his ears) The directions were listed on the containers for all the medicines however, there was no information of dangerous side effects. After two days of using the eardrops and ear rinse, we noticed Samson could no longer hear. I called Banfield and was told oh, that happens sometimes but it should come back. She also said, he is 13 years old. They gave us an appointment for a follow-up appointment of March 1, 2022. I decide to make an in-person visit and demand an earlier appointment. They gave me Feb 25, 2022 and said they should have given us an earlier appointment than March 1st. To cut to the chase, the follow-up appointment offered us no hope. The doctor said well he is 13 years old. I told the doctor that Samson could hear when he entered the doctors office on Feb 12th and when he left the doctors office on Feb. 12th and he was 13 years old then. And after administering the medicine they prescribed twice, Samson could no longer hear. Once I researched the medicine on line, deafness is a side effect. We are approximately two weeks out and not only can Samson not hear, they have not even called to check on him. I am truly heart broken that my Samson has to live without hearing. And to think, he went in for heartworm medicine. To add insult to injury, I paid over $500 for what? The medicine to be aware of is Mometamax.

I will never take Samson back to Banfield and will discourage any family or friends to be aware of their negligence