Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Bank of Montreal [BMO] Total lack of communications with customer.
Bank of Montreal [BMO]

Bank of Montreal [BMO] review: Total lack of communications with customer.

T
Author of the review
6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I became a BMO customer as a result of the Bank of the West merger. I was with Bank of the West and it's predecessor for over 30 yrs and had no problems with them. I have been with BMO now for 24 days and I estimate I have well over 100 hours invested in trying to get 2 very simple problems resolved. First my "BMO Profile" was put on hold because my Bk of the West password did not meet BMO's requirements for a password, so when the accounts were transferred , the system automatically locked the profile. Did anyone notify me of the problem? Of course not... They let me figure it out for myself. I called either BMO or the local branch office probably 15 times before a 'problem resolution specialist' was smart enough to uncheck a box on the computer to free up my profile.

My second problem was eerily simillar to the first problem, only this time it involved my Zelle profile. While I was with Bk of the West a hacker got into my home computer and set up a Zelle transfer from my acct to his for $499. I was able to see what he was doing on my computer screen and prevented him from completing his transaction. This was reported to the FBI, but I was forced to close that account and open a new one, which took hours to notify all company's involved in direct deposit/withdrawal.

This was all resolved prior to the BMO merger, but since there was a record of fraudulent activity on my old account, the new acct. in BMO had the Zelle acct. profile put on hold. I have been trying to get that profile's hold released since the day I found it. Again, nobody from BMO bothered to let me know about the hold or why it was put on. I had to figure that out by myself.

It's been 25 days now, with countless wasted hours on the phone, and no one has the authority to remove the hold. I'm still fighting the battle. Just today I asked a 'problem resolution specialist' to escalate the problem to the managerial level. I'm supposed to receive a call from a manager 'within 24 to 48 business hours.' We'll see.

Desired outcome: To get complete access to my BMO account and my Zelle account. Is that to much for a new customer to ask?

More
Send message
Copy link
Report
0 comments
Add a comment

More Bank of Montreal [BMO] reviews & complaints

Bank of Montreal [BMO] - truck loan 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bank of Montreal [BMO] - Unauthorized removal of money from my account / student loan / lack of service/
Bank of Montreal [BMO] - taking money from my savings account with any warning 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bank of Montreal [BMO] - discrimination, disrespect, no feedback and a don't give a damn attitude
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bank of Montreal [BMO] - account fees
Bank of Montreal [BMO] - Incorrect balance transfer from bmo mc to bmo mc
Bank of Montreal [BMO] - Closure of student account
Bank of Montreal [BMO] - Will not release my bank account funds on a dormant account
Bank of Montreal [BMO] - Taking the money from my TFSA account without notifying me.
Bank of Montreal [BMO] - No cash at bank machines.
View all Bank of Montreal [BMO] reviews and complaints

  1. Bank of Montreal [BMO] Contacts

  2. Bank of Montreal [BMO] phone numbers
    +1 (877) 225-5266
    +1 (877) 225-5266
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (877) 225-5266 phone number 1 1 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (877) 225-5266 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (877) 225-5266 phone number 1 1 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (877) 225-5266 phone number
    Customer Service
    +1 (844) 837-9228
    +1 (844) 837-9228
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (844) 837-9228 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (844) 837-9228 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (844) 837-9228 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (844) 837-9228 phone number
    General Information
    +1 (800) 363-9992
    +1 (800) 363-9992
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (800) 363-9992 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (800) 363-9992 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 363-9992 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 363-9992 phone number
    Telephone Banking
    +1 (800) 661-9060
    +1 (800) 661-9060
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (800) 661-9060 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (800) 661-9060 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 661-9060 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 661-9060 phone number
    Travel Services
    +1 (800) 263-2263
    +1 (800) 263-2263
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (800) 263-2263 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (800) 263-2263 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 263-2263 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 263-2263 phone number
    Credit Card Inquiries
    +1 (800) 361-3361
    +1 (800) 361-3361
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (800) 361-3361 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (800) 361-3361 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 361-3361 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 361-3361 phone number
    Lost Or Stolen
    +1 (800) 665-7700
    +1 (800) 665-7700
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (800) 665-7700 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (800) 665-7700 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 665-7700 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (800) 665-7700 phone number
    Mutual Funds
    +1 (888) 776-6886
    +1 (888) 776-6886
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (888) 776-6886 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (888) 776-6886 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (888) 776-6886 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (888) 776-6886 phone number
    InvestorLine
    +1 (866) 881-9054
    +1 (866) 881-9054
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (866) 881-9054 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (866) 881-9054 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (866) 881-9054 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (866) 881-9054 phone number
    BMO Insurance
    +1 (844) 895-3721
    +1 (844) 895-3721
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (844) 895-3721 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (844) 895-3721 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (844) 895-3721 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (844) 895-3721 phone number
    BMO SmartFolio
    +1 (888) 676-2269
    +1 (888) 676-2269
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (888) 676-2269 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (888) 676-2269 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (888) 676-2269 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (888) 676-2269 phone number
    Consumer Collections
    +1 (888) 551-4881
    +1 (888) 551-4881
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (888) 551-4881 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (888) 551-4881 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (888) 551-4881 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (888) 551-4881 phone number
    Professional Card
    +1 (888) 551-4667
    +1 (888) 551-4667
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (888) 551-4667 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (888) 551-4667 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (888) 551-4667 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (888) 551-4667 phone number
    Corporate Card
    +1 (514) 881-3845
    +1 (514) 881-3845
    Click up if you have successfully reached Bank of Montreal [BMO] by calling +1 (514) 881-3845 phone number 0 0 users reported that they have successfully reached Bank of Montreal [BMO] by calling +1 (514) 881-3845 phone number Click down if you have unsuccessfully reached Bank of Montreal [BMO] by calling +1 (514) 881-3845 phone number 0 0 users reported that they have UNsuccessfully reached Bank of Montreal [BMO] by calling +1 (514) 881-3845 phone number
    International
    More phone numbers
  3. Bank of Montreal [BMO] emails
  4. Bank of Montreal [BMO] address
    55 Bloor St W, 8th Floor, Toronto, Ontario, M4W3N5, Canada
  5. Bank of Montreal [BMO] social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Bank of Montreal [BMO] contacts
Bank of Montreal [BMO] Category
Bank of Montreal [BMO] is ranked 24 among 414 companies in the Banks category
#22 Bank Rakyat Indonesia [BRI] Bank Rakyat Indonesia [BRI] #23 TD Bank TD Bank #24 Bank of Montreal [BMO] Bank of Montreal [BMO] #25 HSBC Holdings HSBC Holdings #26 State Bank of India [SBI] State Bank of India [SBI]
Bank of Montreal [BMO] Alternatives
Idbi Intech 10 reviews Old Mutual 38 reviews Idbi Bank 21 reviews Deutsche Bank / DB.com 21 reviews Welcome Finance Services 11 reviews