Bankrate’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of financial service users are dissatisfied with guidance and tools.
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Bankrate.com Needs to Respect Customer Preferences for Credit Card Information
So, I was on Bankrate.com and I saw an ad that caught my eye. I clicked on it and was taken to a page where I could learn more about a credit card. I was interested, so I filled out the form to get more information. But, I specifically de-selected the "send me more info" box because I didn't want to be bombarded with emails.
To my surprise, I received not one, not two, but three auto responses in just 15 minutes! I was annoyed because I didn't want to be bothered with all these emails. I thought I had made it clear that I didn't want any more information.
Overall, I think Bankrate.com needs to work on their communication with customers. If someone de-selects the "send me more info" box, they should respect that and not send any emails. It's just common sense. I hope they can improve their system in the future.
Is Bankrate Legit?
Bankrate earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Bankrate.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bankrate.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Bankrate and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on bankrate.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- We have identified high risk financial services or content on Bankrate's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
- We conducted a search on social media and found several negative reviews related to Bankrate. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Bankrate complaint handling
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Bankrate Contacts
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Bankrate phone numbers+1 (917) 368-8637+1 (917) 368-8637Click up if you have successfully reached Bankrate by calling +1 (917) 368-8637 phone number 0 0 users reported that they have successfully reached Bankrate by calling +1 (917) 368-8637 phone number Click down if you have unsuccessfully reached Bankrate by calling +1 (917) 368-8637 phone number 0 0 users reported that they have UNsuccessfully reached Bankrate by calling +1 (917) 368-8637 phone numberPublic Relations Specialist+1 (917) 368-8648+1 (917) 368-8648Click up if you have successfully reached Bankrate by calling +1 (917) 368-8648 phone number 0 0 users reported that they have successfully reached Bankrate by calling +1 (917) 368-8648 phone number Click down if you have unsuccessfully reached Bankrate by calling +1 (917) 368-8648 phone number 0 0 users reported that they have UNsuccessfully reached Bankrate by calling +1 (917) 368-8648 phone number+1 (917) 368-8677+1 (917) 368-8677Click up if you have successfully reached Bankrate by calling +1 (917) 368-8677 phone number 0 0 users reported that they have successfully reached Bankrate by calling +1 (917) 368-8677 phone number Click down if you have unsuccessfully reached Bankrate by calling +1 (917) 368-8677 phone number 0 0 users reported that they have UNsuccessfully reached Bankrate by calling +1 (917) 368-8677 phone numberSenior Director Corporate Communications
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Bankrate emailsmatthew.goldberg@bankrate.com99%Confidence score: 99%adrian.garcia@bankrate.com99%Confidence score: 99%lance.davis@bankrate.com98%Confidence score: 98%Executivekkeneally@bankrate.com98%Confidence score: 98%Communication
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Bankrate social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025 - View all Bankrate contacts
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