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Bankrate - Bankrate.com Needs to Respect Customer Preferences for Credit Card Information
So, I was on Bankrate.com and I saw an ad that caught my eye. I clicked on it and was taken to a page where I could learn more about a credit card. I was interested, so I filled out the form to get more information. But, I specifically de-selected the "send me more info" box because I didn't want to be bombarded with emails.
To my surprise, I received not one, not two, but three auto responses in just 15 minutes! I was annoyed because I didn't want to be bothered with all these emails. I thought I had made it clear that I didn't want any more information.
Overall, I think Bankrate.com needs to work on their communication with customers. If someone de-selects the "send me more info" box, they should respect that and not send any emails. It's just common sense. I hope they can improve their system in the future.
Bankrate Reviews and Complaints
Bankrate’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of financial service users are dissatisfied with guidance and tools.
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