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Barnes and Noble has been illegally charging my credit card for the past 4 years! This is outrageous. They have have scam reports all over the internet I now see. It is so sad. Everyone check your credit card statements if you ever had an account with them.
I signed up when my daughter was a baby for an account 7 years ago. I have never since received an email or any notification whatsoever they would be auto renewing my account. I haven't even lived in the same city as a B&N in five years. I just caught the charge today and called the company, they informed me they've been charging me since 2014?! (I spoke to Arlene, call reference # [protected]) She refunded this years charge and told me to take it up with my credit card company for the previous years. Surprise, credit card companies will only go back 60 days, though I'm sure they know that. I can't believe this once great bookstore has resorted to stealing from customers. What sneaky tactics. So sad.
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I totally agree. I just noticed a charge on my checking account for renewal of a membership that I have not had for 5 years. They did this once before against a credit card. This time I bought books about a month ago using a debit card that had been replaced a few months ago. So the charge today indicated it was a check card. They must have the ability to capture both card numbers and pins. Also this card has chip technology. My bank is cancelling and reissuing my debit card plus my account will be flagged to never allow Barnes and Noble to charge against my card again.
Don't shop at Barnes and Noble ever since you don't know what they will charge you for - this is totally fraud.
By the way I called their customer service who when I explained the issue and wanted to talk to someone about the fraudulent charge HUNG UP ON ME>
This just happened to me too and I am beyond livid! My account only has an expired bank card listed, so I want to know how they got my credit card that isn't listed on my account and decided to charge it. I'm pretty sure I never even used it there to purchase anything! I was never told there would be a recurring membership fee. I've only ever shopped there a handful of times in my life. I have no idea how to even fix this as this charge was just found on last months statement. I am so upset because I absolutely do not have the money to cover this. This is theft!
Same thing just happened to me. They had been charging my card for years and I was never a member and never bought anything.
This has happened to me as well anout three yrs ago with Barnes snd Noble which I acknowledged and they ssid they would correct. Yesterday, i went to buy two monthly calendars on sale 50 percent off, and a discounted book. The cashier asked me, do you want to renew your old membership. I said no. I dont shop here often, this is my first time back in three years and 25.00 is too steep for me. Next. I headed off to buy a few things at Trader Joes, went home and didn’t use my card again. No sooner did I walk inside my door My American Express was calling to warn me someone charged two times to a flowers for You shop on my card which was not present. After reading this I am certain it was Barnes and Nobles who compromised my card.
I just came across the same thing in my bank statement. Barnes & Noble have been collecting $14.99 from my bank Acct since 2014 as well. On bank statement it’s listed BNED Bartley learn. I am so angry. I have no idea how this happened I don’t go to Barnes and Noble and I want my $ back! Is there anything else we can do?