Barons Volkswagen Group
Reviews and Complaints

Hi my name is Fernando and I had my VW Polo Vivo serviced at Barons Belville and was told some bulbs need to be replaced and I told them it's fine I will change it due to prices I took the vehicle and went out to shops and noticed that my left side lights are not working and I changed the bulbs from right to left bulbs were working but parking lights left side don't work so I suspect that something went wrong at service vacility because the previous evening my park lamps were working changed bulbs and it is still not working need this to be resolved because don't want to pay traffic fines due to lights not working ,please assist 🙏

In January 2022. My wife and I was whent to Barons Bellville on our way to a business meeting. My wife saw a white TCross 2022 model on display and fell in love with the car. Franqour the sales person assisted us to see if we qualify which I did and was in the process of purchasing the car. Unfortunately we had to correspond via email a few days later as we had to leave on a planed holiday. While we exchanged emails to seal the deal, Fransqour sold the vehicle to someone else knowing my wife had her heart set on the car.

My wife was so disappointed and started to shop around for the shame white one and all was out of stock. Eventually Barons Bellville was the only branch that could get one. I canceled the deal with Barons Claremont because. Y wife was going to settle for a Grey one. She had no idea I got the shame white one she wanted the first place that's what I thought. Myself and Mr. Fransqour sealed our deal via email as I did not wanted my wife to find out I'm getti g her the white TCross 2022 model.

On the day I surprised my wife with the car, we notice rusty post on the car. We question the Salesperson immediately and he pro. Ise that they will remove the sport and it will be clear. Because it was a surprise I did not wanted to ruin the moment for my wife.

The sales person not once mention the rusty spots on the vehicle in all our conversations. When al the excitement warn off, I inspected the car properly, the bumper look yellow of all the rust and the I tire vehicle was covered with rusty spots. I also notice that there was allot of mileage on the car and immediately contacted Jaco the manager. His response was that they had to collect the car from a branch that's why there was so much mileage on 300plus km. I wanted to return the the same week, but the salesperson refuse that I bring back the car because it's already registered in my name. My OTP states that the vehicle was sold to me with zero km when there were over 300 on the clock which I ask Mr Jaco if they sold me a Demo car I stead of a brand new car. Which he denied...

They took 2 weeks before they fetch the car to remove the spots and on returned, the vehicle was still covered with spots and number plates was scew. That is when I put in a complaint to the Dealership principle that intervine. After the polish was done not even 4 months down the line the car was covered again with rusty spots. I contacted the Dealers principle and he advice me to go to their N1 branch to get polish again. In numerous emails send from the day I purchase the car I told them I do not want a quick fix but a permanent solution. Its been a year now I had it with them.

Firstly I was not I form of the rusty spots on the car
Secondly I was charge full prise Zero mileage on the clock when their was over 300 on the clock
Thirtly they tell me now that the car must be treated every few months to keep the rusty spots away on my cost

I requested the origanal milage of the car and history if it was a default car due to the paint outburst and non of them responded yet. All my life I drove VW, check my history 6 vw cars under my name.
Word can not express how disappointed I am in Barons Bellville and will never requimen any body to buy from them
They are unethical and put a sale before customers service

I purchase a brand new vehicle from Barons Bellville as a suprice for my wife TCross 2022. After the sales person sold the one under our nose when we about to sell the first deal. On the day of collection I notice the car is covered with rusty spots. The sales person. Promise that they will remove it as its temporary spots and I did not what to reuin the surprise. It's been a year and still have the problem. I wanted to return the car same week but sales person refuse as I notice that their were over 300 on the mileage also. But on the OTP shows Zero km. Is this not fraudulent?

I lodge a complain to the dealership principle but the car is still in the same shape He also did not resolve the problem. I never experienced such horrible service from any Barons VW shop like I did with Barons Bellville.

We have been coming to this place for a couple of times using our own funds due to the lack of service done on my brothers vehicle a vw polo tsi. Really disappointed with the car service as a few days later the car an oil problem and on arrival we stop for the car to be sorted out for over an hour and a half. This is appalling to say the least, we have waisted petrol and time coming here only to get the same problem showing. I will be sure to advise no one to come and service their car hear and I’m utterly disappointed to say the least.

My car was brought for service on 30_05/2022 then car was not finished for the day, they told me they will carryon nextday. Then I told them I need car to fetch kids at school and to attend some meetings. Then I ve asked them to make some arrangements to give me one of their cars. Then service advisor said to me is goner speak to the manager, then I wait and they took long to respond than I phone them back. I was told they busy with my request they will phone me. I wait again stranded on the street for the call but no respond until I check time it was late as they closed 17h30.. I phoned again none amswer my call. I was left stranded without any help to get a hire car. Im pissed off. Cause vw macarthy assist customers with hire cars if its their fault for not finishing service of yhr car in intime. My car is vw tiguan rline 2018 nd 101 175. I got no car to do. My business and also yo drop my kids to school. Please assist

I sent my car in for a major service/inspection/oil change.

Received car back with a minor oil leak. Monitored leak as it was explained that it could just be due to residual oil. Contacted Barons who explained I could monitor to see if gets worst or bring in at any time. I agreed I would monitor. The leak got worse and then booked car in. I then received a quote of R13500. Saying that it the leakbwas not caused by them.

I asked how this could be possible if i sent my car in for a thorough inspection and that whatever needed to be replaced that they replce it.

A oil change was done and then the car returns from Baron with a oil leak.

I called to book a service, I was told Barons N1 City cannot drop me off at my work place or at home. I was upset as I have been with Barons for over 7 years and they have always dropped me off at home. When I received my car, it was not up to standard and I had to phone in and query the service (brakes were IGNORED) My brakes were making so much noise and the service consultant lied to me and told me that It was checked and no need to change them. I had to bring in my car the next day AGAIN! such an inconvenience and waste of petrol. Then they replaced my brakes. This was a major risk to rive with no brakes I have children that drive with me that lives were put in danger and i am very UNHAPPY with this dealerships ways of doing this. Please check out my service consultant in charge with my vehicle

I would like to escalate the following queries to you since I haven't received proper explanation from Barons Durban Bluff branch. Firstly I just want to mentioned that I bought the T Cross on the 15th of January 2021 from Lusanda, Barons VW Durban Bluff. I also escalated to his manager Vusi but still there was no response. The following are the queries I have raised but still up to now there is no feedback

1. I requested him to ensure that I keep the old number plate for polo vivo as we traded it in, as at today I m still waiting for feedback why that was never implemented.
2. Recently I received an invoice for e-tolls for our old polo vivo that we traded-in in January, is it still registered in our name? no feedback has been received
3. Lastly we bought the car on the 15th of January 2021 but the disk shows that it was registered on the 1st of January 2021

My Details are as follows

Thabo Khuluse
[protected]
thabo.[protected]@transnet.net

I bought a brand new VW Polo Tsi in 2018. Within months the car made a funny sound from either the clutch or fuel pedals. Also a knocking sound when changing gears. Contacted VW had to lay complaints before someone actually made effort to look st it only to tell me I dont know how to drive a manual car and that knock is how the engine moved on the engine mountings. Last night the car lost total power after making the same noise again. Phoned them this morning to be told customers who book gets preferential treatment and they will look at my car whenever. Phone VWSA as a I am dependent on my car to be told they do not have to provide me with a vehicle as they are not responsible for me being mobile. So why do one buy a car? Not to be mobile? You buy a new car not to have endless problems. Collected my car this morning as it it under warranty and took them 4 hours to drive 15kms to drop the car. Probably because it is Friday and they not interested in looking at the problem. So what use is it to buy a new car with endless problems? Why was my car not properly inspected the first time it started giving problems? Or replaced if a brand new car gives issues after a month? Now just stories and excuses. Beware NEVER buy a VW if you can prevent it. Worst possible service you can expect actually they just s8mply have NO SERVICE!

I'm deeply disappointed in the customer service, the lack of professionalism and the lack of competence at the N1 City branch.

In 2016, I bought my son a new 2015 Polo TSI comfort line from the showroom. Fast forward three years to 2019 the car has 55000km on the clock. On the 22th of March 2019, the vehicle started to jerk forward a couple of times then the following message would display " ESC Error Stabilization Control". We contacted N1 City and brought the car on the Monday morning. They did three diagnostic tests saying they cleared the error because every time they guaranteed the problem was fixed it would repeat the same message and cut out completely and this happen on three different occasions. Only on the third time was it eventually booked into VW N1 City (Endangering my life). Once booked in they stated that my vehicle was out of warranty and I couldn't get a courtesy vehicle and the repairs will be done on my own expense. I was quoted for turbo waste gate (problem still not solved after the repairs), then quoted on wire harness twice(problem still not solved after the repairs), then I got quoted for the throttle body(problem still not solved after the repairs) and then they said it's the software of the vehicle which was done and STILL DIDNT SOLVED THE PROBLEM... They say it's another wire issue. Furthermore, I phoned the salesperson who sold me the car and asked him about the warranty of the vehicle. He stated the car was covered till 60 000km and thereafter VW N1 CITY found out it's on the system meaning for two months I was car less and for the first two weeks I have a courtesy vehicle. Throughout the whole process I had to follow up with VW N1 City to get updates about my vehicle and by the way my vehicle is still at VW N1 City. I don't know how you going to remedy this situation but I'm completely disappointed.

I replaced a water pump in dec 2016, its under two years and the water pump is again problematic and needed to be replaced. I took the faulty water pump to Cliffy the service manager from barons south VW. He came back with a lame answer that VW cannot give lifespans of parts and that if it was a problem on other beetles then vwsa would know about it. He was not helpful ito getting to the root cause of the problem.

the response given to me is not acceptable. Also, they have not given me the reason this particular pump has failed and yet I have given them the water pump to be sent for investigation. I have also been alerted that this is a common problem in VW beetles so the comment made below is a dishonest one.

My current mechanic that replaced the water pump last week says the existing part was defective and that's why my car started making the huge noise. He demonstrated this to me on the pump itself. I have taken photos and a video clip of the pump and I wish to pursue this at small claims court as well as the relevant motor industry ombudsman and media if I am not compensated for this failure.

Hi,

I must mention that the product of Volkswagen is amazing, but the customer service at Barons is very poor. I know nothing will come of this message, but do note that your poor service is the reason I'm encouraged to move away from the product, which is very disheartening.

I moved my service from N1 City to Culemborg Cape Town, hoping I would get better service however this is not the case.

In December 2016 my cars wheels had a deep scratch, yes it was repaired but with lots of attitude from the Manager. My husband and I take pride in our vehicles as we work to hard not to take good care of it, it's frustrating that one would get your car back in this state.

In December 2017 the cover of the break fluid pot cover was not put back, and we still waiting. No phone call to let us know what's happening, we continuously need to contact Barons to follow up. Once again unprofessional when approached rather than providing proper service.

The worst part of all of this is that if the client doesn't pay attention to the condition they get their vehicle back, it's actually in a worse off state than when they took it in for a service.

It's very disappointing that Barons service is so poor. Something must be done to address this.

Kind Regards
Carmen

I have sent my car in twice for a squeeky drivers seat - every time I pull away the seat makes an awful squawk - both times the car has come back with exactly the same problem. I have left feedback with customer care - and it is now just ignored - I have heard no response. The car is still under warranty and this should be covered - but VW would rather spend their time ripping off paying customers.

My car overheated on the N1 on Monday morning.I had my car at Barons Culemborg at 8:30am.I was told the radiator fan broke, they would need to order the part.I gave the go ahead.My part arrived on Wednesday, and is still standing there.No one has worked on my car, contacted my insurance or returned my calls.I called this morning at 8am, Clinton was once again not available.I am also still waiting for him to return my call.I called Motorite this morning as well, and to date no claim was received from Clinton. I am disgusted with the service I have received.I can not believe a company like Barons would tolerate this kind of service to a customer.I am still without a car and without any answers!

My vehcile was booked in at Barons Claremont on the [protected] to have an undisclosed issue diagnosed. I was advised to book my vehicle into Lane 2 at 08h00 on 110909 and my service advisor, Nathan would be there to assist. However this was not the case as he was not around. Someone else then booked in my vehicle and confirmed that Nathan would give me a call with a diagnosis. Upon their advise, I left my veh there and got a call AFTER 2pm by someone other than Nathan to ask if my wheel alignment needs to be attended to. Once again I explained the situation and when asked what the issue was they could not say as they claimed they were still investigating the problem. Nathan then finally called me at about 4pm to advise that the pressure valve on the turbo needs replacement, however my motor plan wouldnt give the authorision as they had a note that my vehicle had modifications which both Nathan & his workshop manager confirmed is not the case. I advised that I willl collect vehicle. Upon my arrival Nathan once again was nowhere to be found. After having it assessed my motorplan confirmed no mods & gave go ahead for repair.