Barrhead Travel Service
Reviews and Complaints

I booked four excursion via Cruising Excursions.com a highlights of Ko Samuai and Private tour of Ho shi Ming city which was a rip off for both

the first one the girl spoke to us twice onces to welcome us and to point out airport rubbish tour

second was a private tour of city took us to Parliament building post office and that was it was supposed to be da day tour but finished at 1 when she said she would take us back to ship but when we said to early she mentioned the war museum but we would have to pay entry ourselves which we did we paid a lot of money for these trips and extremely disappointed

I have no access to my email just now to send direct email to feedback@barrheadtravel.co.uk due to issues with virgin media

I have complained about a holiday my son booked and I paid gave them all the complaint details they then said I needed power of attorney cost me more money only to be told I only needed written permission from my son to get the details of a recording as all of a sudden my name was not on it and the dates were changed I have provided this material that was witnessed by doctor in the hospital my son is in and I am still waiting for a large company the way they treat people is disgusting

To whoever this may concern,

There has been a delay in sending this as I have been busy getting back into a routine since coming back from Mexico. I was to raise my concerns and also a complaint regarding the misinformation and false hope that your company are giving your customers. My boyfriend and I booked our first holiday and first trip to Mexico staying in the Rui Cancunb hotel. We paid, as you will be fully aware of, a lot of money to go to Mexico on the 20th of September. On our first day, we were given room number 100, with the view of a tree trunk, and a balcony smaller than I've ever been in any hotel in my life never mind a 5 star. This balcony wasn't ever half as wide as the other balcony's in Riu Cancun, it was shocking. I have attached pictures of this. When booking this holiday with you I was shown pictures of my room and the view I was supposed to be having and continuously reminder of the view i would be waking up to as you were selling this holiday to me. There was also a bunch of other people we met who had experienced the exact same thing. The reps also made us aware that this is a constant issue they have as you fail to tell us that there is a possibility we may not get the room shown to us or even close to it and promise everyone these sea view rooms which is absolutely disgusting. This caused a lot of stress and upset on the first day of our holiday, resulting in us arguing because of how raging we both were which is not how I planned our first holiday together and set it off in a horrible way. We then had to go to the reception and go through a lengthy process to get this room changed, almost needing to pay an additional charge however were let off with just paying a tip which we shouldn't have had to in the first place. This wasn't done until the following day resulting in us both having to repack our cases and hang around for this new room which also put a dampener on our second day. I think this is an absolutely disgusting way to treat your customers and it is definitely something I will remember in future as I usually book every holiday through Barrhead Travel.

Gutted and shocked that you feel this is an acceptable way to sell a holiday to someone, wouldn't have paid £300 for that room never mind around about £3500.

The holiday was booked under the name Craig McMahon.

Yours sincerely
Skye

Tried to invoice me for a vacation I never booked. Right name, wrong country, and IDEK how they got my email address which isn't my name. fishy as heck. And of course you can't submit a contact form without giving them all kinds of personal information. I need more letters so I'm just filling space now, just avoid this company. Try again, scammers, your bait is stale and your sauce is weak.

Booking Reference: 9265468,

I am writing to you to raise an issue about Travel Agents at Barrhead Travel on June 4th, 2018.

Firstly the travel provider/hotel changed the 24 hr buffet so it is now no longer 24hrs. When being advised about this change we decided that this was probably not the right hotel for us as it tells us that they are scaling back. My husband phoned Barrhead travel to tell them that we had found a new hotel and that we would like to change. They told us that it would £300 plus £100 admin fee. My husband said that due to the fact there was a change in what the hotel was providing that the admin fee shouldn't be applicable. He said that he would provisionally book this room and get back to him regarding the admin fee. He was also told he would receive a confirmation email regarding the change. This email never came so my husband phoned the next day in order to give Barrhead travel time to sort this out. On this phone call he was told that it had not been dealt with and that the last person he spoke to was incorrect and there wouldn't have been an admin fee in the first place but now the room was £800. Every time my husband has phoned he has had to speak to different call handlers and every time begin the process again. So to sum up the issue. Barrhead are asking for £800 extra when we can get the same hotel online for £137 difference. I am extremely disappointed that due to incompetence of Barrhead travel staff we have missed out on the hotel we wanted to change to. They want £2000 from us if we cancel the holiday. Now, I completely understand that hotels change things but we are within our rights to change our mind because of these changes, especially when we are willing to pay the difference. However, I do not accept that because of incompetent staff that I am stuck with a hotel we are now unhappy with. I can safely say I will not be booking with Barrhead travel again and I will not be recommending. Thank you in advance.

I look forward to your prompt response.

Laura Hunter

Booking reference [protected]

When we arrived at the reception of the Roosevelt Hotel, New York on 4 April 2018 we were told that we had to pay a facility charge of 32.99 dollars per day for internet connection, gym use, being able to make local calls and they gave us vouchers for 10% off at their restaurant. The hotel said that as we were an Experia booking we had to pay this and this was disclosed when the booking was confirmed. We had not been told anything about this facility charge when we booked the holiday and although we wanted the internet connection, we had no intention of using the gym, making local calls or eating in their expensive restaurant. We had to pay £167.32 for the facility charges for 4-11 April 2018 when we left the hotel for just for using the wi fi. There is no mention of the hotel's daily facility charge in the accommodation voucher ref. 7392373 we were given. We feel that we were badly let down by Barrhead Travel and the company should refund us the £167.32 we had to pay for something we should have been told about at the time of booking. If we had of been told about the hotel's facility charge we would have chosen a different hotel with free wi fi. Barrhead Travel is responsible for informing its customers of all costs and charges they will incur especially when these would be in addition to the total cost of the holiday which had already been paid and they failed to do this.

We have always thought Barrhead staff extremely helpful and polite. However when we received a phone call regarding our ticket pickup, after explaining we had no printer, we were advised they did not print boarding passes everything was done at airport!

When my husband requested boarding passes to be printed again when he collected our tickets he was was again refused and advised everything was done at airport!

As I find travelling stressful this caused a lot of concern and undue worry.

Surely it would have taken a few minutes to carry out this simple request and saved undue pressure and stress

I booked sandals Antigua for 2018 for my husbands 50th next year in may.
From the beginning there have been problems, difficulties and a to.tal lack of transparency.
From flight times being changed to not informing myself of charges, i.e. Booking premium club seats, but have to pay £200 to sit together. To lack of consistency, i.e. Having a set number of hours for flight transfer. When going out there is only two hours, and expecting us to wait 7 on return, and. Or book connecting flights ourselves. I am totally dismayed, disappointed and troubled by the way I have been treated.
To top it of. Sandals have taken no responsibility with there changes. Leaving, I feel is having to compromise or change or holiday.
Due to these issues, I know have had to cancel a concert, organised for our return for my husbands birthday
I would appreciated you looking at my case
Karen cameron