BathFitters
Reviews and Complaints

Nice install. But found out it has been slow leaking for more than a year. Bath Fitter Lifetime warranty is just for the tub and enclosure, not the plumbing which was done incorrectly and they say they will not cover the repairs and new dry wall that needs to be replaced. Very disappointed in that the leak did start within their one year warranty period but was not discovered until after that period, so they will not cover cost to repair. A bit disappointed in Bath Fitter of Utah!

I had a really bad experience with BathFitters. I made an appointment with them last week and they called me yesterday to confirm the appointment. I had to rearrange my schedule to make sure I was available for the appointment this morning. But guess what? They cancelled on me this morning, claiming that I live in a high-rise building. What a load of nonsense! I live in a 3-storey building, not a high-rise. I have a feeling that they cancelled on me for some other reason, but it just shows how unprofessional they are. Maybe I should take my business elsewhere. These guys are total schmucks!

We recently had a tub to shower conversion done by BathFitters and while it was nice that it only took a day, we were disappointed with the high price we had to pay. Additionally, we also had the Wayne's coat put on the wall and were not satisfied with the job done. There was a lot of caulk used and it was not a very good job overall. Even after they came back to fix it, the photos we took show that it still wasn't up to par. It took a total of two months of problems until it was finally fixed, and even then it was just about as bad as it was originally. We would not recommend BathFitters based on our experience.

One of the biggest issues we had with the job done by BathFitters was that the caulk and Wayne's coat seemed to attract everything like a magnet. It was frustrating to constantly have to clean it off. Additionally, the shower stall had a curve to it which allowed the water to drain properly, but it also made it feel like we were standing on an inward slope from both sides. This was not a comfortable feeling and made us feel uneasy while showering.

Overall, we were disappointed with the job done by BathFitters. While it was nice that the conversion only took a day, the high price we had to pay and the poor quality of the Wayne's coat and caulk made it not worth it. We would not recommend BathFitters to others based on our experience.

I recently had BathFitters install a new shower in my bathroom, but unfortunately, I was not satisfied with the final result. The installer cut the wall surround crooked, leaving a noticeable 1/2 inch gap where the wall meets the tub. To try and fix this, he used a large amount of caulk, which ended up beading and not sticking properly. Instead of using the proper tools to smooth it out, he used his finger, which made the situation worse.

Another issue I had was with the grab bars. BathFitters is supposed to put backing behind them, but the installer did not do this, leaving them just in the green sheetrock. This is not safe and could cause serious injury if someone were to use them and they were not properly secured.

To make matters worse, the installer cut up my linoleum when he was removing the old shower base and did not repair it. This left me with an unsightly and potentially dangerous floor.

Overall, I was very disappointed with the quality of work that BathFitters provided. I have experience in construction and know that with a new faucet and shower head, there is less than $2,000 in materials. I would not recommend paying more than $3,000 for this lousy new shower.

I gotta say, I'm not too happy with BathFitters. I mean, if you're thinking about buying a house that already has one of their fancy updates installed, you better watch out. 'Cause if anything goes wrong, you're on your own. That "lifetime" warranty they talk about? It only applies to the person who bought it directly from them. So if you're not the original owner, you're outta luck.

And let me tell you, things can go wrong. Like, say you notice some rust on the shower curtain support rod. Well, guess what? You can only get a replacement from BathFitters, and it's gonna cost you twice as much as if you could find it somewhere else. And if your tub liner starts peeling or not sticking anymore? Tough luck, buddy. You're gonna have to shell out some serious cash to get that fixed.

Honestly, I'm pretty disappointed in BathFitters. I thought they were supposed to be a top-notch company, but it seems like they don't really care about their customers once they've made a sale. So yeah, I definitely won't be using them again.

I recently contacted BathFitters to replace my old bathtub with a new walk-in shower. The installation process went smoothly and the end result looks great. However, I did notice a design flaw with the shower doors.

When I called the installer to address the issue, he informed me that the doors were designed to be that way. He even suggested that I tie a string to the loop on the door to ensure that I use the correct one. I was taken aback by this suggestion and couldn't believe that this was the solution to the problem.

The handles on the doors with the seal are unusable due to the way they are designed. This is a major inconvenience and I am not satisfied with the solution provided by the installer. I believe that whoever designed this should be held accountable for their mistake and should be fired.

I have attached a photo of the outside door that seals. As you can see, the handle is not accessible from inside the shower. This means that when you are inside the shower, you have to push the door closed with no handle. This is not only inconvenient but also potentially dangerous.

Overall, I am happy with the quality of the materials used and the installation process. However, the design flaw with the shower doors is a major issue that needs to be addressed. I hope that BathFitters takes this feedback seriously and works to improve their product in the future.

Public
Published review 6/7/22

So, I had a guy come over to my house from BathFitters to give me a quote on a new bathroom. And let me tell you, it was not a pleasant experience. This dude started talking about his grandparents being nudists and how he wasn't sure what was between his legs when he was young. Like, what the heck? I was so uncomfortable and horrified. And then he went on to say that they put a little life jacket on him. I mean, seriously? Who talks about that kind of stuff with a complete stranger?

Anyway, I was so disgusted with this guy and the company as a whole. I tried calling them several times to get my money back, but they refused. I mean, not only did I get sexually harassed, but I never even got my new bathroom or my measly $1000 back. It's just ridiculous.

So, needless to say, I would never recommend BathFitters to anyone. They are a horrible company with terrible customer service. Thanks for literally absolutely nothing.

So, I had some issues with my BathFitters tub surround and decided to share my experience. It seems like I'm not the only one who has had problems with the caulking flaking off. I had a service technician come out to do a simple recaulk, but instead, he had a bit of a meltdown and insisted that I needed a tub insert. This wasn't the first time I had been pressured into buying something I didn't need from BathFitters. When I had the tub surround installed by the London On branch, they also tried to sell me a tub insert.

I decided to go with a much cheaper option of reglazing my tub, which cost me about 5 times less than the BathFitters tub insert. However, when I contacted BathFitters about the flaking caulking, they claimed that they couldn't remove it without damaging my tub. I mean, seriously, can't they take a course or something? It seems like they're just trying to gouge people for money they don't have.

Overall, I wouldn't recommend BathFitters to anyone. Their lifetime guarantee seems like a bunch of B.S. to me. If you're looking for a reliable and affordable option for your bathroom, I suggest looking elsewhere.

I gotta tell ya, folks, I had a real bad experience with BathFitters. I mean, I thought I was doing the right thing by shelling out some extra cash for their "lifetime" warranty. But let me tell you, less than 10 years later, we couldn't even get them to come and caulk for us - and that was supposed to be included in our package! When we finally got in touch with someone, they told us our warranty was voided. Can you believe that? And the owner wouldn't even return our call! The only person who would talk to us was the poor office gal.

So we decided to complain to corporate BathFitters, thinking they might be able to help us out. But nope, they told us that every contractor was independently owned and there was nothing they could do. I mean, what kind of company is that? They don't even stand behind their own product!

So let me give you some advice, folks. Save yourself some money and frustration and go to your local contractor or go to the big box store and have your small local guy install. You can then go to said big box store for supplies for a fix - just like we ended up doing after a "lifetime" warranty was not honored. Trust me, you'll be money ahead. And please, please, please stay away from BathFitters!

So, I had these tiles in my shower and I wanted to get rid of them. I heard about Bath Fitter and thought they could help me out. They said they could replace the tiles with their vinyl product and it would look great. They promised that the work would come in one piece and I wouldn't be able to see any seams or grout/silicone lines. I was excited to see the finished product.

But let me tell you, the finished product was not what I expected. It was actually pretty horrible. The silicone color they used didn't match the wall pieces, so it stood out like a sore thumb. The lines were not uniform or consistent, some lines were thicker and some were thinner. The seat in the shower wasn't level, so water accumulated on the seat and dirt and stains stuck to it. The pattern on the wall pieces where the cuts were made didn't match. And to top it off, they finished the shower without a door. They were supposed to order a door for it, but it's been over five months and they haven't contacted me about the issues I'm unhappy with or let me know when they will install the door.

There are other issues too technical for me to explain, but needless to say, I wouldn't recommend Bath Fitter to anyone. It's just not worth the hassle and the money. I wish I had gone with a different company.

I gotta say, I was pretty happy with BathFitters at first. Everyone was super nice and helpful, and they made it seem like they really cared about making me happy. But then I paid for the shower stall, and things started to go downhill real fast.

First of all, the floors are super slippery. My husband almost fell twice the first time he used the new shower, and that's just not cool. They told us it was a no-slip floor when we signed the contract, but that was a total lie.

And then, when I called to schedule the installation of the shower door, the customer service person was just plain rude to me. Like, seriously? I just spent a bunch of money with you guys, and now you're gonna treat me like garbage? Not cool.

And don't even get me started on the installer. He spent over 14 hours installing the shower, when they had told us it would take less than 8 hours. And then, to top it all off, the shower door was the wrong size! So we had to reschedule the installation for another day. What a pain in the butt.

Now, I will say that the shower does look pretty nice. But honestly, I wouldn't recommend BathFitters to anyone. They're all about making the sale, and once they've got your money, they don't really care about anything else. They make mistakes in their measurements, they're rude and condescending when you try to talk to them about it, and their estimates for time frames are way off. Plus, their advertising is super misleading. If I had to do it all over again, I would definitely find another way to install a new shower.