BathSelect
Reviews and Complaints

We ordered several items from Bath Select must say they have Nice faucet with great designs. The items were shipped pretty fast compared to other store I used to order from. Overall everything came as expected with good packaging and complete installation instructions. My plumber said this was an easy installation as everything came with these fixtures.

I would highly recommend Bath Select.

As a customer who had the unfortunate experience of ordering a faucet for a commercial project from BathSelect, I must say that I was extremely disappointed with the service I received. After waiting for more than 4 months, I have not received the faucet that I ordered, despite being given a seemingly never-ending 2-3 week lead time and false hope.

To make matters worse, I had to resort to ordering from a different company who not only overnighted the faucets free of charge, but also delivered them to me in perfect mint condition the very next day. As a result, I requested a refund from BathSelect a month ago, and up until now, I have not received any updates on the status of my refund.

In my opinion, BathSelect is a completely inept and incompetent company that seems to have no regard for customers or their money. I can't help but think that they are engaging in fraudulent activities by taking customers' money and then neglecting to process returns.

In light of all this, I strongly advise anyone reading this not to do business with BathSelect. There are plenty of other companies out there who can offer much better products and services without the frustration and disappointment that comes with dealing with a company like BathSelect.

Our experience with BathSelect has been a great one! We recently purchased an amazing stainless steel shower and had it installed just three short weeks ago. The shower itself is gorgeous and has exceeded our expectations in every way. The best part? The exceptional customer service that BathSelect provided throughout the entire process.

From product selection to technical inquiries, we were impressed with the level of attention and care provided to us by their knowledgeable team. When our order arrived, we were thrilled to find that everything we needed for installation was included in the box. This made the entire installation process a breeze and we were able to enjoy our new shower in no time.

The only minor concern we had throughout the process was with the delivery schedule. Although the website had indicated that our order would ship within 24 hours, we placed our order on a Friday and didn't receive notice of shipment until the following Monday. This small setback aside, we couldn't be happier with our overall experience with BathSelect and are so thrilled with our new shower.

We absolutely recommend BathSelect and their top-of-the-line products to anyone in need of bath and shower upgrades. With a company that provides such exceptional customer service, you can trust that you'll be in good hands from start to finish. Thanks, BathSelect!

Our experience with BathSelect has been less than satisfactory. Unfortunately, they sent us a mismatched mixing plate which has caused a lot of frustration. While we attempted to reach out to their customer service team via chat, phone support, and by opening a ticket, we were unable to get any helpful assistance. In fact, the chat was particularly frustrating and unproductive. Despite our efforts to contact them multiple times, we were not able to receive any solutions or communication from BathSelect for four long days.

Unfortunately, this quality control issue and lack of support has resulted in increased costs and delays for our contractor to complete the installation properly. The mismatched icons on the mixing plate have made it nearly impossible to use the shower in the intended way, leading us to contemplate turning knobs to the off position to achieve desired results. The misrepresentation of product specifications and component compatibility is disappointing.

Perhaps the most concerning part of our experience was when we were hung up on during our fifth attempt to contact customer support. Communication and professionalism are paramount in the customer service industry, and it was unacceptable to receive such poor treatment from BathSelect.

In summary, while we were initially hopeful for our purchase, our experience has been frustrating and disappointing. We hope that the company can address its quality control and customer service issues so that future shoppers can avoid our difficulties.

Over the past three months, my spouse and I have embarked on a major home renovation project, which included updating our master bathroom. We were in search of high-quality bathroom fixtures that would provide both style and functionality. That's when we stumbled upon BathSelect.

Our first purchase was the Dijon 22" LED Color Changing Thermostatic Waterfall Rain Shower System, which we installed in our master bathroom. The showerhead exudes luxury and transforms the bathroom into a spa-like retreat. The LED lighting allows us to adjust the ambiance of the room to fit our desired mood. What's more, the thermostatic control provided the perfect temperature for a relaxing shower experience.

The Cecilia Stainless Steel Shower Set was our second purchase from BathSelect, and it did not disappoint. The sleek and modern design gave our guest bathroom a sophisticated and chic feel. We were thrilled with the quality of the materials used, as there were no plastic parts or any materials that could easily wear and tear. The brass construction provides long-lasting durability that we count on for years to come.

The installation instructions were easy to follow and well-explained. However, we did encounter a minor issue during the installation of the second shower set. Fortunately, BathSelect's customer service team was ready and able to deliver prompt and professional assistance. We appreciate their commitment to high-quality customer service and their willingness to go above and beyond to ensure our satisfaction with their products.

Overall, our experience with BathSelect has exceeded our expectations. We feel confident in their products and their customer service. Their meticulous attention to detail and use of premium quality materials have resulted in stylish and functional bathroom fixtures that we can count on for years to come. We highly recommend BathSelect to anyone in search of unique and high-quality bathroom fixtures.

A little over three years ago, we made the decision to purchase a 40" Monarc LED Shower Set, Complete with Mixer and Body Jets from bathselect.com. We were excited to invest in this high-tech, modern shower set, and it has exceeded our expectations from day one. We have never experienced any issues with the product, and it has been a functional and reliable addition to our master bathroom.

However, last month we encountered a problem with our tile finish, which unfortunately resulted in some tiles breaking loose. As our tile contractor was working around the digital shower mixer, he accidentally caused some damage to the screen. We were incredibly disappointed but knew we needed to find a replacement screen to rectify the situation.

Thankfully, the process of getting a replacement screen was an incredibly smooth and easy one thanks to the incredible customer support and product service team at bathselect.com. We reached out to explain the situation, and they were able to provide us with a replacement screen at a fraction of the cost we expected. We were truly impressed with the level of support and care provided by bathselect.com.

Overall, we highly recommend bathselect.com and their products. The quality of their items is exceptional, and their customer support and service is top-notch. We will definitely be returning for any future bathroom needs.

I recently purchased the Milan Bathroom Shower Set with Square Rainfall Shower Head & Body Massage Jets from Bathselect (bathselect.com) and I must say, I am blown away by the quality of the product. I have searched for a top-of-the-line shower system for a while but I have never come across anything quite like this one. After receiving my order, I was eager to install it and I was pleasantly surprised when I inspected the package with my contractor. We were both thrilled to see that all the parts needed for the installation were included and there were no flimsy or non-brass parts. Everything was solid, which made us feel confident in the durability of our new shower system.

Speaking of installation, it was a breeze thanks to the clear and simple instructions provided by Bathselect. My contractor was impressed with the level of detail and the ease of following the steps. Not only was the installation process straightforward, but Bathselect's customer service also proved to be incredibly helpful throughout my experience with them. Any questions I had were promptly answered, making the experience even more enjoyable.

Overall, I am extremely satisfied with my purchase and the experience I had with Bathselect. Their product is top-notch and their customer service is unmatched. I am already planning on shopping with them again in the near future. If you are looking for a high-quality shower system, I highly recommend giving Bathselect a try. You won't be disappointed!

I recently purchased an exposed shower system from BathSelect and was excited to receive it. However, I was disappointed to find out that the part that connects the long rod to the wall was missing. I reached out to the company and they initially promised to ship the missing part right away. Unfortunately, they sent me the wrong part not once, but twice. This resulted in a delay of six weeks to my renovation project. The company became increasingly unhelpful and even insinuated that I was deliberately holding up my project. This was not only frustrating, but also costly, as I had to pay for a plumber and tile guy to make two pointless trips, costing me hundreds of dollars. Despite my attempts to work with the company, they began to ignore my messages and lied about sending a return label. In the end, I had no other option but to purchase a different system I didn't like as much and contact AMEX for a refund. I would advise others to not trust this company and beware of the potential issues they may face if they choose to do business with BathSelect.

My experience with BathSelect has been less than satisfactory. After eagerly ordering a product, I was disappointed to find that they had sent me the wrong item. Of course, I reached out to them via email, but to my surprise, I never received a response. Frustrated, I decided to take matters into my own hands and tried to get in touch with someone by calling their 800 number. But again, I was met with disappointment as I was informed that I would receive a call back, but never did.

Determined to get my issue resolved, I reached out again and was finally able to speak with someone named Lazik. He apologized for their mistake and promised to send me the correct product as soon as it arrived at the warehouse. However, it would take an entire week to get to me.

To my surprise, the person who had promised to call me back from my initial messages finally did call me back, but by then, I had already spoken to Lazik. This same person even called me a third time the following day, answering one of my emails.

It seemed like progress was finally being made when my product was shipped on the 2nd, but I was disappointed again to find that it was shipped by ground rather than overnight as promised. I won't receive it until the 10th. To make matters worse, all of my emails have been ignored and my calls are still going to the same unhelpful answering service.

As a dissatisfied customer, I feel it is only fair to share my experience and thoughts with others. I plan to leave this same review on every site I can find until my issue is resolved.

My experience with BathSelect was extremely disappointing. Not only did the quality of the product we purchased fall short of our expectations, but their customer service was equally disappointing. I found them to be unfriendly and difficult to work with.

Upon receiving our shower head, we realized the quality was lacking and decided to return it. We followed their published return policy, paying $40 for return shipping and making sure the item was unused and in its original packaging. However, once they received the product, they claimed that it had been installed and refused to honor the return. We were sent a photo as proof, but it showed no signs of wear or use.

After a week of back and forth with their customer service team, we ultimately had to dispute the charge with our credit card company to receive a refund. This experience has left me with a sour taste in my mouth and I will not be doing business with BathSelect again. I highly suggest others steer clear of BathSelect and look elsewhere for their bathroom product needs.

I had a terrible experience with BathSelect and would not recommend their services to anyone. My purchase of a faucet from HOUZZ.COM on 2/11/2021 was a disaster from the start. I mistakenly ordered only one faucet when I meant to order two, and when I called to cancel the order, the customer service agent (Maggie) did not follow through and instead claimed that my order was already sent out for shipment. This was frustrating, as I had specifically requested the cancellation earlier.

Despite this poor experience, I decided to purchase another faucet from BathSelect on 2/28 to match the first one I had purchased. Once again, I encountered difficulties when I received a call from Elina Henry, who claimed that the faucet was mispriced and that I would have to pay extra to receive it. This was unacceptable to me, as I had already paid for the item at the price advertised on their website. Elina was extremely rude and unprofessional, and her manner of speaking and tone were condescending.

As a result of this terrible customer service experience, I will be leaving negative reviews for BathSelect on social media and other online platforms. The fact that this company is partnered with HOUZZ.com is a problem, as it casts doubt on the credibility of their business practices. Overall, I would not recommend BathSelect to anyone seeking to purchase plumbing fixtures or materials online.

I recently had a less than satisfactory experience with BathSelect's customer service team. When I called their customer service line, I was redirected to an answering service and never received a call back. This left me feeling frustrated and disheartened, as I was in need of assistance regarding my order. I then turned to their online platform to submit a return request, but unfortunately, I never received any follow-up on my inquiry. This is not what I had expected from a company like BathSelect, especially given their reputation for high-quality bathroom fixtures. It has been over two weeks since I reached out and I still haven't received any response, leaving me feeling out of luck and out of pocket by $975. For this reason, I urge you to stay away from BathSelect and to seek out other options that can provide the customer service you expect and deserve.

I had a less than desirable experience with BathSelect, and I feel it's only fair to share my thoughts in the hopes that it helps others considering their products. I ordered an item from their website, and to my dismay, it arrived with no installation instructions. This was quite a setback for me, as I had intended to install the item immediately.

I reached out to their customer service and requested the necessary instructions from the manager. Unfortunately, despite being promised that the instructions would be sent promptly, I found myself waiting for six long weeks with no results. During this time, I was getting bounced around with no real resolution in sight.

As you can imagine, I became increasingly frustrated as time passed, and eventually, I was forced to return the item. Even worse, BathSelect charged me for the return shipping! This was a huge disappointment and left me feeling like this company was not worth the hassle.

In conclusion, I was highly disappointed with the experience I had with BathSelect. Regardless of what great deals or products they may offer, I cannot recommend a company that is so inept when it comes to their customer service and support. I truly hope that this review can help others to avoid a similar experience.

When I purchased a Fontana shower panel with a 5 year warranty from BathSelect, I thought it was a great deal. However, my experience with this company has left me feeling extremely disappointed and frustrated. Sadly, I have to warn others to stay away from BathSelect, especially if you're looking for a company with a reliable warranty.

Recently, I had an issue with one of the jets on the shower panel coming loose from the panel itself. This is obviously a manufacturing defect and should be covered under the warranty that I purchased. Imagine my surprise when I was informed that the warranty would not cover this issue! What is the point of a warranty if it doesn't even cover the item you purchased?

Now, I feel like I've been taken for a ride by BathSelect, and I'm sure I'm not the only one who has had this issue. As consumers, we rely on honest companies with reliable products and warranties. Sadly, BathSelect does not seem to be one of these companies.

So, if you are considering BathSelect, I urge you to think twice. There are plenty of reputable companies out there that will stand by their products and offer real warranties that actually offer protection to your investment. Don't make the same mistake I did- you deserve better!

I recently had an experience with BathSelect.com that left me feeling a bit disappointed. I placed an order for a BT6107DORB shower arm back in 2017 but unfortunately, when I went to install it, I discovered that some parts were missing. I wasn't quite sure if it was my fault or if these parts simply didn't come with the arm.

When I contacted customer service, I initially reached an answering service who assured me that someone would get back to me within 24 hours. Unfortunately, 4 days went by without any contact from the company. Feeling frustrated, I submitted an online email inquiry. Sadly, another 3 days passed before I heard back from an online answering service.

All in all, I'm still waiting to hear back from BathSelect.com about my missing shower arm parts. While I understand that things can get lost or overlooked, I'm disappointed that their customer service response time has been so slow. I'm still holding out hope that the company will make things right, but for now I wouldn't recommend BathSelect.com to others looking to purchase bathroom fixtures.

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My experience with BathSelect was incredibly disappointing. We had purchased a shower kit from their website, and the initial interaction with the company appeared to be promising. Their customer service representatives were friendly and seemed knowledgable about their products.

However, as we began to discuss installation with our plumber, we quickly learned that the shower kit we had selected would not meet code in our area. We immediately contacted BathSelect to attempt to cancel the order, but they informed us that it was too late to do so.

Once we received the product, we never removed it from the box and sent it back at our own expense. We were then floored when we received notice that BathSelect had charged us a 15% restocking fee - a whopping $120. This was an unexpected charge that felt like a sucker punch after already having to send the product back at our own expense.

To make matters worse, we found that the company was extremely difficult to get in touch with - phone calls went unanswered and emails received no response.

All of these factors led us to earnestly believe that BathSelect is a fraudulent company, and that their friendly demeanor is nothing more than a facade to trick unsuspecting customers into purchasing products that won't meet code and then ripping them off when products are returned.

We strongly advise anyone considering purchasing from BathSelect to avoid them at all costs, in order to save yourself from the same aggravation that we experienced.

As a customer, it is always disappointing when you've patiently waited for a product you've purchased online, only for it to take forever to be shipped to you. This is exactly what happened to me when I placed an order for a shower set from BathSelect on May 8th, 2020. I waited for two long weeks but there was still no word from them. It was already May 23rd and my order still hasn't been sent out for shipping via FedEx. Frustrated, I contacted BathSelect directly to inquire about what was going on. Unfortunately, I was told by the customer service representative that they were going to get back to me but that never happened. As it stands, I'm yet to hear from BathSelect and have no idea why they can't ship my order on time.

To add to my disappointment, they had already charged me for the product, yet it seems they can't fulfill the order. This is definitely not acceptable. Ordering from BathSelect was supposed to save me some money, with their prices being a tad lower than other retailers, but it was not worth the hassle I had to go through. I caution anyone that has a reasonable timeline or even schedule to not place their orders with BathSelect because they don't seem to value their customers' time at all.

In conclusion, my experience with BathSelect was extremely frustrating, and I would not recommend them to anyone. Their lack of transparency, communication, and the failure to ship my order promptly is unacceptable for any company. It's always advisable to do comprehensive research on a seller before placing an order from them. BathSelect only serves to show that clear and honest communication with customers is important - whether during, before, or after a sale.