I have been with the Baton Rouge Water company since 1984 (41 years) I
recently called to get a copy of my water bill which should have my name and husbands name on it. (married 43 years). I was told I could not get a copy because my name was not on the bill only my husbands. I asked if I could add my name because he is older and disabled. I was told only one name could be on the account by a customer service rep. and I could change it for a fee. I don't want to change this account. My husband no longer works. My husband (68) receives SS, and a disability check. I asked if my name could be put on the account because we now have 2 grandkids living with us and we are enrolling them in school. The school wants us to provide proof we live at our address.
My husband and I have to both go up to the Baton Rouge Water company to get a copy of a bill to show we have service and live there. makes no sense.
Desired outcome: My name and husbands name added to our account for future questions and problems. My husband and I have never had any problems in the past 43 years.I shouldn't even have to complain to be added without a fee
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