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Bay Alarm
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5.0 4 Complaints
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Bay Alarm Complaints 4

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5:32 pm EST
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Bay Alarm Watch out

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didn’t go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didn’t even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse.

We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didn’t bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies!

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11:27 am EST
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Bay Alarm Poor alarm service and installation

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didnt go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didnt even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse.

We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didnt bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies!

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8:53 pm EST
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Bay Alarm Poor service and Installation

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didn’t go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didn’t even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse.
We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didn’t bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies! The picture of the door shows how the adhesive did not work and the picture of the transmitter shows how easy it was for the burglars to remove it without sounding the alarm.

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Is Bay Alarm Legit?

Bay Alarm earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Bay Alarm stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Bay Alarm's reputation as a trustworthy leader in their field. Customers can rely on Bay Alarm's services, assured they're dealing with a highly reputable and fully legitimate company.
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4:26 am EDT
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Bay Alarm Simply upset at their lack of professionalism

Their Anaheim branch is simply horrible. The sales manager, believe his name was Ryan, cannot be trusted. In their sales pitch, they claim their so much better on the service end of things than their competition. I don't think so. Their "own" Bay Alarm technicians are the most inexperienced in the industry and are only capable of doing very "bare bones" systems. Anything taking over 8 hours to install, they sub out for. I found that out the hard way. Than things were left out of my original talks with the salesman and there I found this balding idiot, Ryan. Yuck, he's simply pathetic and he has no good management skills; at least none shown to me. Stay away from them if you can. I ended up going with POST Alarm in Arcadia, CA.

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May 16, 2016 12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We have had alarm since March 2015. It hasn't been working since October of 2015. We were not notified until May of 2016 and were billed in March of 2016 for another year of service. They refused to prorate our bill or refund our subscription to this service even though it wasn't working. They seem to want to take advantage of elderly people. Customer service was terrible and no help at all. DO NOT USE THIS SERVICE IF YOU CARE FOR YOUR ELDERLY PARENTS.

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Overview of Bay Alarm complaint handling

Bay Alarm reviews first appeared on Complaints Board on Jul 25, 2008. The latest review Watch out was posted on Feb 4, 2010. The latest complaint Watch out was resolved on Feb 04, 2010. Bay Alarm has an average consumer rating of 5 stars from 4 reviews. Bay Alarm has resolved 4 complaints.
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  1. Bay Alarm Contacts

  2. Bay Alarm phone numbers
    +1 (877) 498-1355
    +1 (877) 498-1355
    Careers
    +1 (800) 610-1000
    +1 (800) 610-1000
    New Customers
    +1 (800) 470-1000
    +1 (800) 470-1000
    Current Customers
    +1 (925) 935-1100
    +1 (925) 935-1100
    +1 (510) 452-3211
    +1 (510) 452-3211
    +1 (707) 776-2910
    +1 (707) 776-2910
    More phone numbers
  3. Bay Alarm address
    60 Berry Dr, Pacheco, California, 94553, United States
  4. Bay Alarm social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  6. View all Bay Alarm contacts

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