BBVA
Reviews and Complaints

Compank sucks... They never let you know or notify you that you have been paying this fee for months... Plus, they are robbing their customers.

I am gradually leaving from BBVA before the charge me a $15 fee I know that there will be months that the only thing happining is direct deposit (I use direct deposit from them and the paycard my job uses) I am a college student that when I get money it has to strech a long way and I don't need anyone else taking it before I use it.

GODDAMN COMPASSBANK

We need to nuke compassbank right now

@Evan Keller... You... as well as this dishonest bank have completely missed the point. Banks do not simply safeguard a consumer's funds every month...they use those funds to the bank's benefit. Nothing could be worst than charging a consumer who is letting them use his/her full assets...as is happening when the account is not being used. Turning around and charging the lender unreasonable fees under the guise of impending hardship for offering a service, while playing the victim is just wrong and a bit immoral. Banks, airlines and many large companies seem to be following the same trend...penalize the folks who keep them propped up and we seem to be completely unable to do anything about it. They took our money...and YES, it IS our money, from the federal government to bail them out...then charged us exhorbitant interest rates...now they continue the greedy trend of nickle and diming us everyday.

(Evan Keller) for everyone else who doesn't use their bank accounts, why have a bank account in the first place?
I DO USING THE ACCOUNT, but for some working reasons, i´m working outside of USA, and i´m not ussing checks and not ussing my debit card, everything online, the company makes me transfers every month and still the bank is charging me the fee.
I wrote them and they told me that an mail transfer will activate the account and i have wrote them since them to make a mail transfer and still no answer, so ...

i disagree, i've been banking with BBVA for 6 years now, and i've never had a problem with them, they have excellent customer service they're employees are so nice, for everyone else who doesn't use their bank accounts, why have a bank account in the first place?

I opened my BBVA Compass acount too, and they started to charge me 15 $ fees every month for an inactive account, even when every month i make online transfers to it from another accounts and from my paypal account.
When i oppend the account they explained that they will charged my if i would´t have activity in my account, but THEY NEVER TOLD ME THAT ELECTRONICS TRANSACTIONS DO NOT QUALIFY AS ACTIVITY...
Also, i can´t transfer my money to another account becouse i´m not from USA and the bank does´t let me do that online.
Now, i´m looking for the way to move my money and close my BBVA account.
My father has an account in COMMERCE BANK, Excelent service, no fees and he makes wire transfers everywhere he wants with no problems ( he doen´t live in USA either)

BBVA, Shame of you

Wow! I just opened my BBVA statement on a small account...( I hadn't viewed it for seven months) to find they've been raping me every month. Great! No permission was requested or granted to my knowledge. If this isn't stealing, then I don't know what is. I loan them my money for their use, they don't have to pay me anything...yet they charge me. Ever get the feeling that they're no protections for the common folk? You wouldn't be wrong. Why is there not legislation to stop this thievery. I'll be closing that account first thing tomorrow. Bankers are nothing more than loan sharks in suits.

Seriously, Compass? Online transactions do not qualify as activity to you? Despite having several online transactions on my statement, I was charged a $15 inactivity fee. I AM USING MY ACCOUNT AND YOU ARE CHARGING ME INACTIVITY FEES?! This is theft. I'm closing ALL my accounts including my savings. There are plenty banks out there who don't steal from their customers.

I agree! I was charge over 26 INF chargers for 3 items. They held a deposite which would have covered my charges for 48.00. How can this be legal. What can we do...Help!

I last checked my account and I have $11 which is not a lot. I then notic that there was a pending charge of $9.74. I spent $4 on food and I went $2 under.. The next day they smack on 3 NSF charges.. Not 1.. 3 on the same day! I'm paying them $112 for a little $2 mistake! I'm sorry but I can't stay in a bank like this.. I'm afraid I'll go from $100 to -$200 in a week without spending a dime.

BBVA Compass has gotten me 4 times in the past 2 days. It looks like NSF charges cover only 2 transactions but I am being charged per day. At $38 dollars a pop that is $152! I put money in to cover my error yesterday and they show taking out today $38 in NFS then $30 to cover a check which makes it go negative again and they charge another $38. Only I don't understand the $38 charge as I was positive on the account. What is going on with the bank? I had $55 in to cover the $30.

I have a business account with BBVA.

A deposit that should have been made last Monday was not made until Tuesday.

On Monday night, 50 checks hit my account that overdrew it by $266.00. (All of the checks except two were for under $50. There were two large checks.) Compass carged a $38 fee on 44 of the checks, for a total of $1672 on NSF fees on a $266 overdraft. When I made the deposit on Tuesday in person, they did NOT tell me about this. Thus, my account was overdrawn again. On Tueday night, more checks it. NONE of these checks would have overdrawn the account had they not carged me $1672 in NSF fees on a $266 overdraft. On Tuesday night, they charged me for another 29 checks @ $38 each. By the time I found out abotu it two days later, and transferred more money into the account, that had charge me $4, 978 in fees on a $266 overdraft.

I went to the store to get gas in my gas tank for the lawn mower and went to the grocery store and had an available balance of $40.00. I had forgotten that one of the items pending had a $6.00 tip that had not cleared and when it cleared it caused us to go over by $2.50. So basically I got 8 NSF charges for going over by $2.50 to equal a total of $304.00 in fees. The processed everything from high to low and even took out the NSF fees before all the other small charges. I also made two cash deposits ($120.00) and ($200.00) which did not show up until Midnight two days later. I have other bank accounts and this had never happened. It happens all the time with Compass Bank. I hate Compass Bank and I am cancelling the bank account this week and moving to Wells Fargo/Wachovia or Bank of America and opting out of overdraft protection. Compass won't even let you opt out if you choose not to have it. I would rather the embarrassment of having my card rejected than being charged $300.00 for a $2 dollar mistake.

Have to say I agree with all the complaints.

Yep, same experience here. Made a subtraction error in my register which I keep faithfully and went -$9.32 (that's right, not even $10.00.) overdrawn. Compass has now charged me close to $300.00 in service fees and I have never even come close to bouncing a check with them before. I went in person to the bank and was told they couldn't help me with the matter other than to caution me that they "always process debits before credits". The manager at my branch told me that they take out debits and checks before they process deposits (on the same business day). I then called the toll free number (I certainly would never call it customer service) and got a completely illiterate man who after listening to my story said, "uhhhh, you'll have to call back later, uh, uh, our system is down". He was rude and unhelpful and I now seriously doubt their systems were down. I initially opened this checking account online but ended up having to go into a branch (45 miles away from my home) because there were so many problems. I foolishly funded my account electronically from another checking account. They removed the money from my other account and yet didn't credit my new account at their bank for almost a week. I made numerous phone calls to try and figure out where my $500.00 bucks was. Once my account was open it was six weeks until I had my two debit cards and several months before I had checks with my correct address and two more months and five trips to the branch to get the cost of my checks re-imbursed to me since the bank kept having the incorrect address printed on the checks. Of course I never even got an apology...so I guess I shouldn't even be surprised at all the complaints I've read tonight about BBVA Compass Bank...apparently I'm not the only customer that they have ripped off recently...Yep, I got sucked in by promises of no ATM fees or service charges - that is a total lie. The first time I got an ATM fee I took my statement to the branch...was told I would have to send in the withdrawal slip (which of course I had already shredded) but the teller couldn't even give me the address to send the slips to, she said I should be able to figure it out online. Terrible customer service from day one - I only have myself to blame for sticking with them too long!

I am in the process of closing my account, in the past 2 weeks I have been charged 800.00 in isf fees. I hate this bank. I am trying to warn everyone via facebook, myspace, twitter, and I sent a request for the local news to investigate their practices. I also filed a complaint with the BBB and I am gooing to contact the attorney general office asap. My name is Linda Hasson my email is rnljhangel@msn.com, please contact me for a class action suit.

I did not make the charges. Compass allowed the charges on the expired card. When I notified them to stop! they claimed the card was not renewed and "decline to renew" letter sent to me that I never received. Asked for a copy of letter, instead, Then they say they will renew the account. They sent me a renewal card, that was never activated and began accepting more charges. How are there late payments on a card with no balance with no charges FROM me on it and more charges on a card that was never activated?

My Compass Visa card expired May 2010. I pay off my card in May 2010. No new card issued or arrives. I get June statement showing more charges. Contact Compass and demand they stop using my card and accepting charges after the card expired. Compass claims to have sent me a 'decline to renew" letter back in March 2010. I request copy of "decline to renew" instead they send me renewal card with $13, 000.00 credit limit July 7, 2010 and again more charges accepted on July 10 & 12 2010. I never activated the renewal card or used it, they refuse to discharge the charges. To me it appears that Compass established another credit limit of $13, 000 on the renewal card under my name and accepted charges without my entering into a contract with them. The sticker on the card says: This card cannot be used until you call ...-...-..."

The customer service department for Compass Visa is downright lousy, from the operators to the supervisors. I found your complaint today while searching for a fax number to which to send our cancellation notice, as we also are terminating our business Visa account through Compass. We discovered to our surprize this past weekend that even when a business pays the monthly charges in full and pays them early, Compass posts the payment but does not credit the account and free up the credit level until AFTER the payment due date has come and gone (but they do not, of course, pay any interest on the funds you've sent in advance of that due date, either.) What a crock!

refi with compass has been a nightmare. closing costs double from the loan officer quoted. after 2-1/2 mos. finally closed with them trying to charge a bunch of other fees. even though we closed a week ago, they are still asking for more paperwork. no disbursements yet on our BOA mortgage, home equity{which is now overdue}, or our cash-back, which they tried to charge a $20 fee to deposit into our checking account. as of this morning, their no-customer service says they have no record of us having a loan with them. what in the world did we sign all those papers for? we do not know what to do or where to turn. anyone have any ideas?

BBVA COMPASS: A FRONT FOR ORGANIZED CRIME
BY EVAN
BANK CARD CUSTOMER/VICTIM

I spent one hour trying to pay my credit card bill to no avail. BBVA Compass has a broken website that does not recognized my password which I used to register only a month ago. Then when I called [protected] their automated system did not recognize my card number (I kept reentering it to no avail). Then I when I waited for 15 minutes to speak to someone and I spoke with Cecelia she refused to take my payment unless I pay a $15.00 penalty on top of the amount due simply because their website was incapable of taking my payment. She wanted me to set up a new password but I refused, stating that if there system was not broken it would have taken my password and I had no more time to waste with their broken website. Finally I insisted on speaking with her manager, HUGO ALVAREZ, employee # 5580. He too was more interested in collecting a $15.00 penalty from me than accepting my payment by phone. I asked him if that is how his mother raised him, to screw people while keeping his big feet on his big desk and not adding any value to his bank or to help me make my payment on time. We argued for 20 minutes before he promised to have Monolo Sanchez, their CEO, call me. I called him and his bank a criminal front and hung up, but not before I pledged to drive to the nearest branch (none are in San Jose where I live) where I will make my payment, and then not leave until I fully state my case and I am thrown out.

Starting in November 2010 BBVA Compass pushed through debits before deposits made on the same day and stole about 1/3 of my income with every paycheck i deposited - every two weeks until July 2011, when i zeroed out the account and told them to close it. Even after i instructed them to close the account, they did not bounce out an "automatic payment", despite the fact that the BBVA account was to have been closed THREE DIFFERENT TIMES -July, August and October 2011. They expect me to pay the $800.00 in fees accrued AFTER i closed the account the third time. 8 months later, they have come after me for this alleged fee, after they had made around $3, 000.00 from me using their banking practices.

If your searching this site for BBVA chances are you are getting ripped off by your bank and are looking for a new one. Just search BBVA Compass Complaints. After reading them you can go to Change.org and sign a petition to request that the United States Department of Justice investigate how BBVA, a theiving, money laundering bank from Spain, got a license to do business in the United States in the first place and who they paid off to get it. For more on the history of BBVA's criminal activity go to Codeforeblog.com

Petition: http://www.change.org/petitions/something-smells-in-bbva-s-approval-to-do-business-in-the-us

Capt Jim

Hereis a petition that you all can sign. The goal is to find out how a money launering theiving bank like BBVA was authorized to do business in this country and who they paid off to get it.
http://www.change.org/petitions/something-smells-in-bbva-s-approval-to-do-business-in-the-us

JD

People who responsibility is it to make sure you have money huh...don't spend what you don't have. Always finding ways to blame the banking centers. You signed an agreement when you first open the account and were explain that anytime you don't have funds in the account you will be charge a NSF fee. Please do your homework.

I was kicked out of a branch because I asked them to explain the exact same thing! Can you believe that it is because the online banking is not the same information they on which they are basing the charge! Ask them to explain why your online banking does not match and then you will really be furious.

Ohhh man. That sounds like BBVA Compass bank. They are masters of deception! Stay away from them. Worst bank ever!

Called the auto teller to find out they charged me a 29.00 service charge. Called and they stated it was a fee for going over the 15 calls a month. Stated never heard of that, Asked if fee could be waived said no. Went into branch and spoke with them about it, nothing could be done. Their reply to me was why did you call 44 times, said did not know. Told them i closing out my account period.

On the subject of nsf's. They hit me for be overdrawn on 7/10 by 1.29 and hit with with 38.00 five days later. This sucks. People should avoid this bank altogether.

Compass bank wanted My thunb print to cash a check drawn on their bank then they had the nerve to tell me that it would cost me 10% of the value of the check to cash it! They need to put 'Their' thumb print on it. They are getting away with bank robbery in reverse and need to be stopped now!

Is this the way to grow your customer base? If ANY banks should fail and go away for good, CompASS should be one of them. Everybody should read this and boycott Compass bank. Their policy makers need to be locked up in jail.

After reading several entries posted on this site, I have to believe that it isn't just my imagination, but that Compass bank has adopted accounting practices with the express intent of getting as much money from their customers as possible in overdraft fees.

I couldn't understand why I could never get my checkbook caught up. Like most other people in today's economy, I am forced to use the overdraft 'protection' offered. Unlike most people, I did NOT become a customer of Compass bank by choice. I was a member of Texas Bank, perfectly happy, then here comes Compass Bank.

For those of you Compass bank employees chiding us 'losers' for not keeping our accounts balanced, all I can say is that I hope you never have need for compassion. Karma being what it is, you're going to writhe on a pole before you get any.

When I spoke to one of Compass Bank's reps last night, I was given a convoluted explanation of their posting practices. The best I could make out, she was telling me that regardless of when a bank demands payment on a charge (debit/credit, etc), Compass bank goes back to the date the transaction was done. So, basically, even though no demands have been made on Compass bank funds at the time of the transaction and it's two or three days later, they're charging you $36 for it.

Also, Compass bank does two postings a day to keep more 'accurate' records. Best I could tell, this meant they posted all your debits from the night before, but they wait to post your credits until that evening. Therefore, increasing their chances of getting that money out of you.

I would seriously suggest closing your Compass account. After this discussion with a Compass rep, I shut down my direct deposit. These people will NOT get another penny from me. If you're interested in possibly pursuing a class-action lawsuit, please let me know. Even if I don't get one cent, it would be worth it just to get an ounce of flesh out of a group of people with no ethics or integrity.

I am also a victim of compass bank. I kept sending them money to update my account, but somehow it never posted on time. It was always a day later and just time enough for them to charge the overdraft fee. I did not choose them, my bank was bought out.

They are doing the same - and worse - to me on my home equity line of credit. they would not reduce monthy payments (which suld be reduced when the 5-Yr CMT goes down) until I filed a forma dispute, and then only credited me for the past 3 months (not 1 year, as they should have) in overpayments I made. Their local branch does not have access to their Birmingham data base, and a payment i make locally can take a week or more to post. Of course, late fees are assessed in this case. Now, they're charging me $25 per month on "exceeding my account limit", but this "excess" consists solely of fees they have charged me! I am definitely "IN" for a class action suit.

Tom S.
Castle Rock, Colorado

My husband and I have a joint account and avoid the 1-800 number completely to check our balance. We are afraid to get charged the service fee for calling more than the 15 times a month allowed. I have never heard of a bank charging the customer for calling to get their balance. The way that Compass Bank operates makes you feel like you HAVE to check your balance several times a day. I wasn't aware that Compass complaints go so far back. I banked with Texas State Bank, which I never, ever had problems with, before they switched over in August and if I had known of their very shady practices, I would have found another bank before then and saved myself a lot of grief.

I have had the same problem. Every 6 months they send me a letter saying I don't have insurance anymore and that they will be charging me for it unless I provide them proof. I send them proof, I get my agent to send them proof, and then they send me a statement with an insurance charge. When I call and tell them that I send them proof, they tell me they never received it. This has happened 3 different times, and its getting old. I am going to refinance. Never use Compass bank!

I agree I have an auto loan and they say I have not paid anything yet.
Now they are threatening to tow my car away when I know I send them checks every month,
I write down the check number and everything.

I cant believe how the banking industry has gotten to the point of screwing over the public! I come from a long list of family bankers and I can remember how personalization was a wonderful thing! Well guess what? There is no such thing as personalized banking anymore! Theyre out for the almighty Dollar! Its so sad!

They got me for 800.00 in 2 weeks I will be closing my account asap. I went to 12 news, then posted it on facebook, myspace an dtwitter, I filed a complaint with the BBB, and I will be contacting the attorney general asap. I am sorry this happened to you but gladto know that I am not alone.

your comment is untrue. You are charged the $38 nsf fee. Then after 7 days another $38, (if you haven't taken care of the negative balance.) After that $7.00 a day for a maximum of 30 days. BUT remember in all this time you have done nothing to take care of a mistake that YOU made. Buck up and balance that check book and don't spend more than you have! We all do it, I'm not judging. The charges of 38 dollars is for EACH NSF transaction. The bank is paying for our purchases and bills even when we don't have the cash in our account! A steep interest rate to use their money? Definitely. AND a account will be closed one day, and the customer is asked " are there any outstanding checks or debit card transactions? and the customer will say no (because they HAVE no idea what they have out there still. IF the checks or debits come in within 24 hours of the customer closing account, they will owe the bank, because their debits were already in the system being processed but not yet deducted from their available balance! TAKE BANKING 101 you idiots

I too have had some amazingly awful experiences with the new blue compass bank. I closed my account and signed papers to that affect and gave them a check for 230 dollars for the same kind of overdrafts only it was 2 of them at 25 and 6 dollars.
Two weeks later they sent me a check for over charge of account closure for 4.95 which I did not cash. That very same day they issued me a non sufficient funds overdraft charge on a closed account for yes, you guessed it. 4.95.
Is this legal is it ethical? I am getting ready to call them and ask them why they are allowing anything at all to happen in an account that has been closed permanently for 4 weeks. and if they do not stop I will report their shenanigans to the attorney general of my state. I suggest others do so as well.
Laura

Re; GMP [protected]

I just received a unauthroized charge on my credit card to which I will demand the funds to be returned to my card. If not...I will close this card and file the proper charges against this company.

Compass Bank, I have an account and experienced the NSF fees, i even complained to the Banking Regulitory Industry who said Compass is in the right to charge the fees. Oh and the NSF fees they keep the bank in business by paying for salaries to the tellers who don't know what they are telling you and managers. The only way to stop this kind of practice is to go to credit unions where the money belongs to us and deposits are credited the same day especially cash.