Becker Furniture
Reviews and Complaints

I had no problem with them. They were VERY flexible and adaptable for me because I had to change my order, and they did it with no complaints. Delivered the goods as promised.

At a time when other furniture stores kept extending their delivery dates, Becker had what we wanted IN Stock. The sales person was excellent and we found what we were looking for in our price range. The delivery date and time were kept by a courteous and professional crew.

we will not do business with Becker again. three promised delivery dates for showroom and warehouse items went by. wife had to beg the manager for her furniture. fourth delivery was incomplete. no status regarding special orders. only reason we did not cancel was wife liked the saleslady

We bought a console and 2 shelving units from the Blaine store during the presidents day sale and got garage delivery. The items came with 1 broken shelf and a missing plastic piece on the foot. I contacted customer service and they were able to get me a replacement shelf within a week and the missing plastic piece was on back order so it took a little longer but I was ok with that. Kiersten with customer service was amazing and helped get me these pieces replaced without any troubles.

Absolutely horrible customer service. They refuse to take responsibility for the faulty furniture we have received and cut corners when it comes to sending service technicians. We have a warranty with the manufacturer of one of the pieces of furniture we bought for them and they just do not want to deal with the problem. STAY AWAY. DO NOT BUY HERE. Will shop elsewhere and am very upset with not only the furniture we have purchased here, the customer service (lack of), and the overall buying experience. We feel ripped off.

Came to the Becker Furniture World store to look for two recliners. We had purchased two similar recliners a year or two ago and felt this was the perfect place to look. Kaylee was the salesperson who greeted us and helped us with our decision. We found two recliners that would be perfect for our situation. We were able to take advantage of the Presidents Day sale and also the free garage delivery for our items. Great experience this time and the time before, which was why we went back. Thanks Kaylee for a seamless purchase that fit our needs.

We enjoyed shopping at Becker Furniture, in Becker. Service was good and we found just what we were looking for: modular living room furniture with good support so we can sit up straight and lots of choices of pieces. We bought a sofa, loveseat, wedge corner seat, and chaise. There were many choices of fabric, and we really like the one we chose. We also got 2 recliners with separate electric controls for footrest, lumbar support and headrest. We love them! It was all delivered as scheduled, the guy was nice and did a good job. Everything was as expected, and we couldn't be happier with our new furniture! It just came yesterday, so we will see in time how well the construction holds up. So good so far!

Our experience at Becker was horrible. We purchased a lift chair there along with the extended warranty, for use in a nursing home. After 13 months the mechanism quit working I started calling there the middle of February to get this fixed or replaced. I have called 24 times with only a return call 3 times. After 9 hours of waiting on hold. The manager Emily has a warranty company call me the beginning of March, we met them at a nursing on a Saturday where they they a tantrum when asked to wear a mask and have temp checked, then they took a photo of the chair I contacted Emily once again the middle of March, They do not know how their warranty dealer works or who they even are. I have not heard from them since. We purchased another chair, as this was a medical need. They do not care about their customers.

Order: 1 Sectional couch, 6 person dining room table, 4 chairs and one bench for the dining room table. Order was placed in late August. We were told it would be delivered around 9/20. Shipment delayed until Oct 11th. When delivery occurred they did not bring the chairs or bench and only provided the couch and table. Also, the couch was damaged on delivery. Becker, then said they could use my warranty to REPAIR the couch. It had been in my house for 2 minutes at this point. Eventually I got them to agree to replace the couch but not without battling with them for an hour on the phone. They then promised the furniture they forgot to deliver would be at my house by 10/20. Still had not arrived. Since then they have dodged my calls, put me on hold for hours at a time, and straight up lie about calling me back. Here we are in November with no sign I will ever receive the furniture I paid for. I have had to resort to filing for a discrepancy of the charge on my credit card. This has been without a doubt the worst customer service I have ever witnessed and I worked in retail for 12 years.

Don't shop here: I wish I didn't have to write this, but I will never shop at Becker again. My husband and I purchased a dining room set from here 3 years ago, within months of delivery, the solid wood table was split about a quarter of the way through. We did not think this would be a problem since it also happened within the first year of purchasing it and we also purchased the extra insurance. Over the following 2.5 years we battled to get this replaced. We tried working with the store directly, working with the Becker customer service line, and also the additional insurance company that we paid for. Each pointing fingers at who was responsible to fix this and saying someone would call us back. Recently we finally got the attention of the local store manager. We went in, upgraded to new custom furniture with a matching hutch and paid thousands more. The morning that the dining set was scheduled for delivery I got a call from the warehouse saying that 4 of the 10 dining chairs in the set were a different color than the others. After weeks of sending photos, bringing the chairs into the showroom, and we are told that the manufacturer will cover 2 of the 4 mismatching chairs to get replaced. To top everything off, we ordered a brown color for this set, however: the table, hutch, and 6 other chairs are stained red. And yes, we brought the sample home so that we could see it in our house before ordering. I'm done playing this game and it's been such a hassle. Don't waste your time. There are way more options out there.

After a pleasant experience with the sales staff my experience with the company has and is continuing to be filled with bad service and errors. After a long delay that was not the fault of Becker Furniture due to the shutting down by the corona virus, we received the 2 head boards and 1-foot board that we ordered along with a bed frame to use with the same products. The delivery date was June 20th. The bed frame did not have a bracket to receive the footboard. We called the service resolution service the next day to report the problem and I submitted the proper forms the same day I received them by email. On the form it is stated a response will follow within 5 business days. After a full week I had not gotten a call back and I called them. It was stated that they had not reviewed it as yet and promised that it would be taken care of immediately. A week later no call back. I called again and they said nothing new to report. I expressed dissatisfaction and they said they were "sorry". A week later they said there was an email sent to manufacturer and nothing back from them. Another week and another call by me to them and I discovered, not them that they had called the manufacturer of the head boards rather than the bed frame that was clearly stated on the invoice and complaint form I provided them initially. I asked for call back by a supervisor and was given an excuse that that is not how they operated. I said to please bring this to the attention of a supervisor and that I expected a phone call back wit answers on how this is going to be corrected. Today is Aug 3rd and almost another week has gone by and to date all contact has been initiated by me. When I called after having to punch a bunch of buttons I was put on hold and then disconnected. I tried to call the individual store and after going through the same protocol of punching buttons to get to talk to and actual person I was again disconnected. That brings me to writing this review. Jim C

Got a mattress, box spring, frame, pillow, and sheet set from here, and had a great experience. I came in thinking it was going to be a difficult, anxious process figuring out what I wanted and choosing the right thing, and I was afraid I might end up wasting money having to try multiple mattresses and such. On the contrary, it couldn't have been easier, honestly. I was assisted by Sydney, and she pretty much talked to me for all of five minutes before saying she knew exactly what would work for me. First mattress felt good to me, but she said my spine wasn't quite aligned on it. Tried the second one, and it was way better, and my back was totally straight. That was the one I ended up getting, and I definitely don't regret it, best bed I've ever slept on (it was a BeautySleep Hybrid). Actually, come to think of it, that WAS the first one she wanted to show me, but someone else was trying it out at the time. So for all intents and purposes she nailed it on the first try. Despite finding the right bed almost immediately, she was happy to show me other mattresses just for my own curiosity and for comparison. She also helped me find a good pillow, which again, best pillow I've ever had probably. I've never owned a bed frame and it was pretty easy picking one out as well. The cost ended up being well worth it for everything, and I can tell you she was working with me for my best interest, and not just trying to get a sale. That was pretty much the only reason I felt comfortable getting all this stuff at the same time. So, Sydney was phenomenal - there were other employees there that she asked a few questions to and they were also super cool and helpful. You could tell they all work well together. Unfortunately I didn't catch their names, but of the people I saw, it's hard to imagine having a bad in-store experience. But that isn't quite all - what I thought would be the next difficult step ended up being way easier than I thought as well. The mattress and frame+sheets came in separate deliveries, and both were as seamless as possible. I didn't catch the names of the guys who delivered the mattress, though they were great. Very easy and smooth phone interactions, and they were super friendly and efficient getting the stuff in. Took all of 5 - 10 minutes. The frame delivery was the same, great phone interactions, great in person interactions, ridiculously friendly and helpful. I did catch the name of one of the guys delivering the frame - his name was Tyler. Overall, just great! I was anxious about shopping for a new bed but it went better than I could have imagined. If you're in the market for a new bed, definitely check out Becker. If you're just looking for other furniture, I can't imagine you'll have a bad time here either!

Purchased reclining couch and recliner on 9/25. The cushions have failed and you can feel the framework underneath when sitting on them. Warranty from mfg is five years on cushions. Started a claim on 5/29 with Becker Furniture and no progress as of 7/24.Have made 6 to 8 calls to Becker to resolve issue all with same result, also have asked to have a supervisor to call me to discuss at least 3 times with no results. Becker was to send a tech out to look at furniture, they have not called to set up appt. Have purchased several different items from Becker in the past and did not expect to be treated this way. Also had purchased a 5 year care plan which was worthless in this issue.

In December, I purchased 2 chairs from Becker. One of the chairs had holes in it, that were clearly manufacturer error, I reported it to the store on 2/17. After going around and around for many months, trying to get a new chair, being told they needed to come out to see if it could be fixed, I let them come out in March and the guy said it couldn't be fixed, plus (I purchased a NEW chair not a repaired chair anyhow). I had enlist the help of the attorney general so someone at Becker would listen to my problem. They agreed to take furniture back and credit my account. The furniture was picked up on 10/20, I was told I would get a credit to my credit card within 7-10 days. It's now been 23 days and I have not received my credit of $2,596.27. My phone calls are not answered. Worst customer service with a company I have ever experienced in my life.

Purchased new furniture on 9/7, including power recliner. Recliner stopped working. Filed service order on 6/3. Spoke with customer service, said motor went out. Sent them all documents and claim *** opened. June 30 the repair tech came out, for a 2 minutes and said yes motor is out, but I dint bring parts. Said he'd have them shipped to my home in 3-5 days as I can replace myself. Now over a month later, still nothing. Customer service was less than helpful, just saying the parts were approved and I'll be notified when a tech could come. I reaffirmed with customer service that tech said it could be shipped here and i can replace. He said he'd try to reroute it and let me know. Now 2 weeks later, still nothing. Multiple messages to customer service have been ignored. A custom order chair does not function and is less than a year old and I can't get anyone to fix it. Its under warranty plus I bought extended warranty! Customer service has been horrible.

Furniture was delivered in early March . We immediately noted a stain on the back of a sofa cushion and more importantly, divots in two seat cushions which could cause wear from undue pressure from use. Pictures were sent to customer service. A technician was sent to confirm our complaint on 20 March at which time, he was able to fix the corner of one cushion. Since then, we have waited for repairs ~ technicians have been sent twice, but no materials received to make the repairs. Finally, materials were sent on June 16 and the technician returned, but found that the "backing material" had not been sent, so, once again no work was done. Since April, I have been in contact with the service department (Sarah, Nick, Erica and once, George) approximately every two weeks and receive conflicting stories involving vendors and parts departments who have not responded to their calls/emails causing constant delay. Their supervisor, "Melinda" has not returned my calls. Unfortunately, we paid at time of purchase and feel as if we have no leverage to move repairs along. We would like his matter resolved with the promised repairs completed or a new sofa to replace the defective one. Its been 9 months, my patience is worn out and I'm hoping that you might add some leverage to help resolve this problem.

Where to begin.. My Fiance and I purchased over $5,000.00 worth of furniture in March for our new home. Due to Covid-19 it wasn't delivered until the middle of May (Totally fine! Not the issue). We purchased a full warranty/insurance plan with the furniture as we plan to have it for quite a while. Fast forward to the end of September... The bed frame broke. A simple act of getting out of the bed caused it to break and make it unusable. We called in and filed a claim, sent pictures, etc. It took 4 separate phone calls to Becker after not hearing back for 48-hours. About two week after the initial claim, we had a gentleman come to our house to tell us the piece is broke and they need to order a new one.. fast forward 2 months and about 10 phone calls.. we finally received a response today.. Our part STILL IS NOT ORDERED and they do not have an ETA. Are you kidding me? Since this is our only bed, we are sleeping on just the mattress, and are now seeking chiropractic appointments due to poor sleep and back pains. We went into the physical Maple Grove store today, and they mentioned there was nothing they could do until the part was ordered (how does that make sense) and that this was being escalated (again) and we will hear back "soon." This has been an absolutely miserable experience, I now understand why their are such poor reviews on google. A response or resolution would be nice.

I have received the absolute WORST customer service from Becker Furniture World. I came in to the store in the middle of February and placed an order for a couch, chair and a half and an ottoman. At the time of purchase, I was informed that all 4 pieces were in stock and would be held until my delivery date in April. A week before my delivery date they cancelled my delivery due to the statewide shut down, understandable. A couple weeks later I had inquired through online chat when i could reschedule a delivery for my pieces. I was told by 'Tien' that only my couch was in stock and that it wasn't there problem that they didn't have my other pieces. I'm sorry what? It's absolutely your problem. I have PAID and set aside pieces of furniture, how is it that they are no longer available? 'Tien' was incredibly rude throughout our entire conversation, which I have printed and saved. I reached back out, again, to see the status of my furniture and was then told by 'Amanda' that I could schedule a delivery but ONLY on Wednesdays and they can only leave it in the parking lot. I'm sorry, what did I pay a delivery fee for if your not fully delivering it. Now today, I receive a voicemail stating that my pieces wont be available until JUNE 7TH. JUNE 7TH are you kidding me?!? Over two months AFTER they should have already been delivered. This has been the WORST customer service I have ever experienced in my life.

During our sales/purchase (reference order no. [protected]) encounter with Matt K (on 8/8), we pointed out that one of the stationary sling dining chairs on the sales floor had a dark slubbing. He noted it also. We requested that Matt exchange the chair with one from another store. Matt stated that this would be no problem since there were several stationary sling dining chairs in the storewide inventory. We were present when he communicated this to Donna. The delivery was made as expected, midday on 8/18. Later that evening, we noticed that the chair with the dark slubbing (See attached pictures.) was delivered to us. Furthermore, the chair wobbles on the decking floor. I reached out to Matt to resolve the matter (See communication history below.); however, I did not receive a reply after multiple attempts to connect with him. Furthermore, a metal piece of the table leg attachment bracket broke off within 24 hours of delivery. (See attached pictures.) This opened another matter to discuss with Matt. The sales order was made "As-Is". Matt and Donna never communicated to us that it was being sold "As-Is". No doubt this would have influenced our purchase decision. I attempted to reach out to Matt to discuss this issue, but without success. I spoke with Sarah (claims department) to address the broken part with her. She opened claim #*** to acknowledge my call, then closed the claim sent it was sold "As-Is". I am greatly dismayed with the purchase encounter, lack of service, and follow-through on commitments from Becker Furniture World.

My husband and I purchased a headboard from the Minnetonka store on 2/1. Understandably, because of COVID, it was not delivered until 5/13. When the headboard arrived at our home it had several marks, scuffs and a large rust stain on it. I pointed it out to the delivery driver who told me they could not except returns at that time and I needed to file a claim. I filed the claim on 5/15 which included several pictures of the damaged headboard. I received no response from the claims department at Becker. I went into the Minnetonka store on 6/2 to speak to the manager, Deanna. She told me I could exchange the headboard and that I needed to email her pictures of the damaged one. She also stated she would send this to Michael M. to have him help take care of it. I sent her an email with the pictures that same day. No response from anyone at Becker. My husband finally called on 6/22 and spoke with Michael. He stated I needed to come into the store to show him the headboard we wanted. I went into the store on 6/23 and picked out the new headboard. The new headboard was delivered on 7/1. This headboard also has a very noticeable scuff mark on the top. I pointed it out to the delivery driver and he said oh well, put some fabric cleaner on it. Then he walked out of the house. The mark is not dirt. It does not come off with a cloth and water. My husband called Michael the next day and he stated he would call me and get it resolved. We again have not heard anything from anyone at Becker. I called last week and left messages with Michael and no response. This is unacceptable and poor customer service. It is not our fault we have had two headboards delivered that are dirty. It is not our job to try to clean them as they may be wrecked further. And, no response again from Becker.

November , I bought a dining room set along with a desk and BBQ from the Becker store located in Becker MN. In January I called the store with a concern about the dining chair seat cushions. The padding has compressed permanently after only a couple of months time. I filed claim #BK1545499-20 with Montage Service Center which resulted in a request for photos. Since it is a situation that makes taking photos of the problem difficult, I stopped in the store the end of January and showed the chairs to the Assistant Manager, Drew ***. He agreed there was a problem and sent an email with photos to the Montage while I was there. There was no response so I again called on Feb 17. Finally, on Feb 27, a field rep, Jeff ***, came out and examined the chairs. He confirmed there is a problem and sent in photos and his report. Montage responded via email the next day stating they had received the inspection report which they would process in the "next few business days and notify me of any additional service steps, if applicable." There has been no further communication from them. After calling a few times and getting no further with a resolution, I emailed Drew, the assistant manager on April 1 outlining the situation and requesting to return the dining set for a refund. Due to the store being closed, my email was forwarded to Ellen ***, the manager. She called me and assured me that when the store reopened, the problem would be resolved. On May 5, I called and left a message for Drew or Ellen to please call me. I called again on May 7. Drew responded and expressed sympathy but would not commit to my returning this defective merchandise. He said he would check on that and get back to me. On May 11, I called again and left another message. I am still waiting for a response.

On 4/9 I placed an order (#[protected]) for item [protected] Signature Design by Ashley Erlangen Reclining Living Room Group. The product total was $2159.99 and I used the VIP20 discount code. With tax, my total order was $1851.11. I reached out to Becker because a local furniture store (Royal Star Furniture) was offering this exact same furniture group for $1,525. I was excited to see Beckers Price Guarantee and requested the price match. I have reached out to Becker numerous times and they have refused to honor their price guarantee. The methods of contact have been through their website chat, facebook messenger, and email. Royal Star Furniture Link (https://royalstarfurniture.com/erlangen-midnight-pwr-rec-sofa-with-adj-hdrst-pwr-rec-loveseat-with-con-adj-hdrst/) Becker Price Guarantee: "At Becker, we work aggressively to ensure our final sale price is the lowest in Minnesota on everything we sell. To back up our claim, we will offer you 120% of the difference if you find a lower price on an identical item within 30 days of your purchase at any other full-line, stocking furniture retailer physically located in Minnesota." Becker sets four parameters in the verbiage of their price guarantee: 1. Must be Identical (this is), 2. Must be a Full-Line Retailer (They are), 3. Must be a stocking retailer (They do) 4. Physically in MN (they are). Had they reached out to Royal Star Furniture they would have been able to confirm these things, instead they made accusations towards Royal Star claiming they sell used and liquidated furniture (they do not). Becker has chosen to ignore my multiple contacts inquiring about their poorly written price guarantee. These unethical business practices are unfair to consumers because it allows them to be completely subjective to their own policies. In the end we have received our furniture and like them, but Becker needs to make this right. If they want to avoid this in the future they can rewrite their policies to avoid it.

We purchased a 5-piece entertainment center and kitchen table from Becker in Nov. 2019. We have had a lot of problems with our order and have had terrible experience with customer service since then. We have had damaged furniture in our house for over 6 months and I have requested a refund as this is ridiculous. Here is what we have encountered that has solidified my disappointment in their company. 1. We bought a table from the floor which had a ding on it, but were told they would replace the leg before it got delivered. It got delivered with the ding. We called the store. A few weekends later, they sent out two guys to replace and couldn't because they new leg didn't fit on the table. A few weekends later, they sent out another two guys and it finally got fixed, but at the expense of our Saturdays. 2. Our 5-piece entertainment center got delivery on Dec. 7th. Two of the pieces (the hutch and TV console) were delivered with severe damage. I called and filed a complaint and was told to text pictures, which I did. 3. No response from Becker, so I had to call them. They told me they were getting an approval. Two weeks later, never heard anything back, so I had to call again. They told me I should get a letter from the store at the beg. of Jan., no letter. I called at the end of Jan. to speak to a mgr, the woman couldn't find my claim and said there weren't any mgrs and would call me back Mon - no call. 4. I called again and was told again there was no mgr. This continued until I talked to staff in the warehouse, who told me "they dropped the ball". She said it was approved and would be delivered the 1st weekend of Mar. 5. Mid-Mar and still never heard anything. They closed and was told to email. I emailed twice - no response. I finally got a response and was told to call a different company. I called and she told me it was approved in Jan, I shouldn't be calling her and no reason why it wasn't delivered yet. 6. Tried to redeliver furniture and it was damaged as well