BendPak’s earns a 1.0-star rating from 1 reviews, showing that the majority of automotive professionals and enthusiasts are dissatisfied with equipment.
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On 5/5 I ordered a Bend Pak Lift serial # 1***-001-005 through Powerworx Automotive Equipment, an authorized Bendpack distributor in
On 5/5 I ordered a Bend Pak Lift serial # 1***-001-005 through Powerworx Automotive Equipment, an authorized Bendpack distributor in Jupiter Fl. Powerworx sent an authorized installer Vinny with Lift Masters inc, to install the new Bendpack equipment. it was installed June . We were pleased with the lift until January when I noticed two of the four posts buckling on the lift. I stopped the operation and immediately called Powerworx, who then advised me to get in touch with Bendpack. I called with my complaint/ warranty issue and dealt with Monica and Ana initially. They were courteous but failed to sense the urgency of mu situation. At my insistence, they then transferred me to cust service agent Ephrem Passion who, just from my explanation of the column failure, declared the collapse "not covered" under their warranty. After finding his indifference completely unacceptable, he asked for photo proof of the collapsed steel. I complied by sending pictures of the failed posts. Once again I was told there was no warranty coverage because Ephrem claimed it was overloaded. Then he added it was "user error" and not his problem. Dissatisfied with his indifference I was finally passed onto customer service rep. J *** who simply fell back to the convenience of claiming "user error" as the blame. Sparked by their apathy of my situation, I insisted their equipment failure response was unreasonable and totally unacceptable. That assertation was supported by their own distributor as well as his equipment installer. The distributor and the installer concluded the true fault was "failure of structural integrity" and the responsibility of the manufacturer. The distributor even stated "I have purchased many lifts from Bend pak in my years in trhe business and have never seen this before. Based on my personal experience, it appears that the structure steel on the channels is weak and gave away bending it outward. That lift is dangerous and needs to be addressed ASAP." I am out all revenue since
Is BendPak Legit?
BendPak earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for BendPak. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bendpak.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bendpak.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Bendpak.com you are considering visiting, which is associated with BendPak, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
BendPak website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Bendpak.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to BendPak. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
BendPak Reviews 0
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About BendPak
BendPak has a full range of automotive lifts to meet any need, from durable two-post lifts capable of lifting vehicles up to 18,000 lbs, to four-post lifts that allow for easy drive-on and off of vehicles, to scissor lifts that provide effortless and stable lifting solutions. In addition to lifts, BendPak also offers an array of auxiliary equipment that includes tire changers, wheel balancers, air compressors, and other accessories to keep shops performing at their best.
One of the factors that sets BendPak apart from its competitors is its commitment to providing world-class customer service. Their experienced and knowledgeable support team is available around the clock, providing customers with top-of-the-line support and expertise to help them get the most out of their equipment and ultimately, their business.
With a complete lineup of state-of-the-art automotive service equipment and solutions, unmatched customer service, and a commitment to innovation and technology, BendPak is poised to continue leading the automotive industry for years to come.
Overview of BendPak complaint handling
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BendPak Contacts
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BendPak phone numbers+1 (805) 933-9970+1 (805) 933-9970Click up if you have successfully reached BendPak by calling +1 (805) 933-9970 phone number 0 0 users reported that they have successfully reached BendPak by calling +1 (805) 933-9970 phone number Click down if you have unsuccessfully reached BendPak by calling +1 (805) 933-9970 phone number 0 0 users reported that they have UNsuccessfully reached BendPak by calling +1 (805) 933-9970 phone number+1 (805) 933-9970+1 (805) 933-9970Click up if you have successfully reached BendPak by calling +1 (805) 933-9970 phone number 0 0 users reported that they have successfully reached BendPak by calling +1 (805) 933-9970 phone number Click down if you have unsuccessfully reached BendPak by calling +1 (805) 933-9970 phone number 0 0 users reported that they have UNsuccessfully reached BendPak by calling +1 (805) 933-9970 phone numberDirector Of Sales Business Development
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BendPak emailsprussell@bendpak.com94%Confidence score: 94%Salesagarnica@bendpak.com94%Confidence score: 94%Salespweber@bendpak.com93%Confidence score: 93%Salesjkritzer@bendpak.com93%Confidence score: 93%Saleshello@bendpak.com92%Confidence score: 92%Supportcontact@bendpak.com92%Confidence score: 92%Support
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BendPak address1645 E Lemonwood Dr, Santa Paula, California, 93060-9651, United States
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BendPak social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 04, 2024 - View all BendPak contacts
Recent comments about BendPak company
On 5/5 I ordered a Bend Pak Lift serial # 1***-001-005 through Powerworx Automotive Equipment, an authorized Bendpack distributor in
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On May 5, I ordered a Bend Pak Lift with the serial number 1XXX-001-005 through Powerworx Automotive Equipment, an authorized Bendpack distributor located in Jupiter, Florida. Powerworx dispatched an authorized installer named Vinny from Lift Masters Inc. to set up the new Bendpack equipment. The installation was completed in June . Initially, we were satisfied with the lift until January , when I observed two of the four posts showing signs of buckling. I ceased using the lift and promptly contacted Powerworx, who advised me to reach out to Bendpack. I reported my complaint and warranty issue to Monica and Ana at Bendpack. They were polite but did not grasp the urgency of my situation. Persisting, I was transferred to customer service agent Ephrem Passion, who immediately deemed the column failure as 'not covered' by their warranty based solely on my description. His apathy was striking, and after I protested, he requested photographic evidence of the damaged steel. I sent images of the compromised posts, only to be informed again that the warranty would not apply because, according to Ephrem, the lift had been overloaded. He further attributed the issue to 'user error' and dismissed it as not his concern. Dissatisfied with his dismissive attitude, I was eventually referred to another customer service representative, J XXX, who echoed the 'user error' rationale. Frustrated by their lack of concern for my predicament, I argued that their response to the equipment failure was unreasonable and utterly unacceptable. This stance was backed by both their distributor and the installer, who agreed that the root cause was a 'failure of structural integrity' and thus the responsibility of the manufacturer. The distributor even commented, 'I have purchased many lifts from Bendpak over my years in the business and have never encountered this issue before. From what I can tell, the structural steel in the channels is substandard, causing it to bend outward. The lift is hazardous and requires immediate attention.' As a result of this ordeal, I am now without any revenue since.