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Bernardi Toyota is the Modern day sweat Shop equivalent.. It is unethical how they conduct business, not only with customers but with their employees. Let me put in in perspective for you. The owner Jim Carney(once a service advisor) took advantage of a widowed wife after Mr. Bernardi Died and purchased the company for short money. Having been in the car industry himself for many years, had the business knowledge of how lucrative this could be for him. He assembled a cash cow of a business but how, through the promise of wealth and career building to his sales staff. Behind the curtains really the only ones that are making the money are the big wigs of the company that wouldn’t give you the light of day. They sit in their office’s and count there money and crack the whip on the sales staff to do better, work harder as any business is sensationally run. The only problem is the fact they break the law and get away with it. The base of there entire company is through sales, ergo the sales staff are the foundation of operations. They are obligated to work 50 plus sometimes reportedly 60 hours a week with out any hourly compensation. Illegal! They are given a competitive commission plan that focus’s on profit of sales. The company’s prerogative is then to hire as many sale’s consultants as possible, preferably the ones with no experience. .Do you wonder why? because they are ignorant to the fact they are being scammed. They then tell the employees to come in on days off for customers to delivery cars and or sell already existing customers they have been in contact with. They impose an alter-madam of if they don’t they will give their hard earned money to someone who is working that day. Reportedly if a sales person does not have any sales for that week after working 50 hours they then are given draw which is minimum wage. Draw signifies you must pay back this money when you make sales(garnished wages). I will not go in depth at how deviant the corporate ladder is modeled and ran daily for time sake. But I think you all get the jest of it. Basically they have bamboozled the sales force into the promise of wealth. When in actuality they over hire so that it is impossible for the sales force to achieve the annual income promised. So they then fire the sales consultants that get over worked due to hours and stress and repeat the cycle of them making money off over worked and under paid sales force. HENCE sweat shop. THIS IS AMERICA not some third world country we have wage laws you know but they are not enforced due to the contributions of certain individuals in power not named for privacy rights. You be the judge. What happened to America have we all sold each other out due to greed and personal gain. JIM CARNEY if you ever take time out of your money counting day read this and try and remember when you where the guy at the bottom of the totem poll, the foundation of a company especially the automotive industry the guy that lives to work, not works to live . Please do you due diligences by takeng care of your hard working sales force, the BLUE COLLAR WORKERS in your community that you supposedly support! I promise in due course the customers will see this and want to conduct business at a respectable establishment. Your company is based on the customers word of mouth to others, so run it as such and implement an ethical approach of business. Assets exceed over 200 million I wonder why?
.Yours truly the caring community activist supporting community growth assurance and the fight against the unlawful business practices that threaten our peace and prosperity. LJ
agreed fully.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have very bad experice doing business with Bernadi Honda, Natick, MA.
I bought new Honda Accord 2007, they gave me a car which has already 60 Mile on it, not only that since I bought it is giving me problems.
1) windshield water leak
2) cold start problem
3) all windows making horrible noice.
When I brought my car to Bernadi Honda for diagnosis of cold start they chare me money even the can is under warranty.
When I took this car to Herb chambers they didnt change me any thing.
Bernadi Honda is a big ripp off. They dont care about their customers.
I am fully agree. Never do business with this dealership
other thing which I forgot to mention is once I took my car to Bernadi Honda for Oil change.
His technician forgot to tight the oil plug beneth the cat engine after chaning the oil.
When my car was brought to vale parking I saw few drops of oil, then I complaint about it, once od a technician took the car inside again, I also went with him.
Then he tight the plug.
This was the blunder a dealership like this car make ? My car engine would have been destroyed had I not noticed that on time.
My name is Jim Bernardi, I am the grandson of the late John Bernardi, All of the grandchildren were cheated out of our family business by the likes of Jim Carney. I have been in the automotive industry for over 38 years, My grandfather would be proud how we carry his name on. I for one apologize to all who he has harmed from using our good name. I wish I could take over the company and be the operator. I was born and raised in Framingham like the rest of the Bernardi family. All whom are honest, sincere and dedicated family people.