Best Buy Eyeglasses’s earns a 3.5-star rating from 8 reviews, showing that the majority of eyewear shoppers are satisfied with their purchases.
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BestBuy Eyeglasses Fraud / Scam Review
BestbuyEyeglasses.com Review
This is a scam / fraudulent company, please read all the negative reviews online and find a reputable website to buy your glasses from instead, I got burned more than $250 by this company, they sent the wrong prescription and the lenses were all scratched up, refused to return or refund.
Customer Service; Delivery
I ordered glasses and paid extra for two day delivery. Even giving ample processing time, the glasses did not arrive for over a week, two days after my husband's birthday. We ended up returning the glasses, and it took the company over two weeks to return my money even after I had been told by a customer service agent on the phone that I would have my money within 24-48 hours. When I called back after 72 hours and I still hadn't received my refund, I was told it would be at least another three days due to the weekend. Then, when I asked to speak to a supervisor, I was hung up on. No apologies, no offers of assistance, just rudeness and a dial tone. Never deal with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Steer clear
This is a total sham of an outfit. Like most people when you can save a buck your interest is peaked.
They sell discount eyewear for a reason. The frames look like they came from a dollar store, and the lenses are even worse. I ordered a pair of RayBan frames with progressive lenses, transitions, plastic lenses for safety, and the kicker the SCRATCH PROOF coating. Not a cheap package.
Only using hot water and a eyeglass cleaning cloth has made the lenses look as though I used steel wool on them. The frames look as though the logo should say RayPan denoting a cheap knockoff. I contacted the company and received an email telling me about their return policy. Seems more like a money grab on the 2nd run policy. They would replace the faulty lenses (their fault) at a cost of 50% of the original purchase price. I always like to pay for merchandise twice just to have the opportunity to see if they will get it right the second time. I need to get new lenses in my glasses, but this time I will use common sense and pay a reputable optometrist in my own town to do the job.
I rate them a 1 out of 10 in all categories and highly reccomend not getting duped as I did. I see now on the net that a little research on my part would have showed me this. Ah yes hindsight rears it's ugly head again.
All products purchased from our company come with a 1-year manufacturer’s warranty. All Rx lenses come with a scratch resistant coating, as there is no such thing as “SRATCH PROOF”. Please note that there is a difference of normal wear and tear vs damaged by misuse. The warranty only covers manufacturer defects. The longevity of the lenses relies solely on the customers’ care for the lenses. As courtesy, if the product is not covered under the manufacturer’s warranty, then we extend a 50% discount on all Rx lenses with a 12 month period. Our company recommends that if a customer believes that their item is defective or covered under this warranty that they sent the product to us for inspection. Please be advised that all of our products are 100% authentic as we work directly with the manufacturers. If a customer has any doubt, they are able to contact the manufacturer themselves to verify and register their products as well as confirm the validity of our contracts with them. – Thank you – Bestbuyeyeglasses.com
Is Best Buy Eyeglasses Legit?
Best Buy Eyeglasses earns a trustworthiness rating of 57%
Think twice and be always careful when sharing sensitive information.
We found clear and detailed contact information for Best Buy Eyeglasses. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bestbuyeyeglasses.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bestbuyeyeglasses.com you are considering visiting, which is associated with Best Buy Eyeglasses, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the bestbuyeyeglasses.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Best Buy Eyeglasses protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Best Buy Eyeglasses. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Poor Customer Service and Products
DO NOT shop at bestbuyeyeglasses.com Their service is horrible! I got a pair of Ray Bans Aviator 52, which were too small, so I exchanged for 58. The first time they sent me a pair of defective glasses with scratches all over the frames, so I sent them back for a new pair. Unfortunately, second time around was still the same. Scratches still all over the frames, which convinced me they just didn't care about their customers. I haven't contacted them yet about the 2nd exchange, but I so frustrated with them because the representative, Heather, promised and ensured me that she would check carefully and ensure a "new" pair was sent to me. "New" was right, but it was a "new" used pair. I am not even sure if it's worth the time to be on the phone with them anymore. As an fyi, the customer service don't open on weekends and operates short hours, so it takes a lot of patience and time to deal with them. I ordered the original pair since early May and I am still struggling to get a pair of nice Ray Bans with the money that I am paying. The worst part is that I am not even sure if they are real Ray Bans as there were no laser sticker on the len just like the first time when the 2nd replacement arrived. STAY AWAY from them!
The complaint has been investigated and resolved to the customer’s satisfaction.
I too placed an order with Best Buy Eyeglasses and received a pair of glasses that were defective and I sent them back only to have them say "Nothing is WRONG" and then I tried to cancel my order and the lady said I'd still have to pay for the lenses because they found 'nothing wrong' even though I explained that I could see reflections from behind me through my glasses and made me dizzy/sick. Both times I have called the customer service was extremely poor. They were rude and short. I ended up paying them MORE money to add more film on to see if this helps the problem and it has taken them over 2 weeks to get this processed. So frustrating!
Dear Frustrated Customer
We apologize that you keep receiving defective merchandise. We pride ourselves on our quality control and we are surprised that you received defective merchandise not once but twice. We assure you that all of our products come directly from the manufacturer and are 100% authentic. We are authorized dealers for all the brands that we sell. Please contact us at your earliest convenience regarding your 2nd exchange. We will gladly pay all shipping charges as well as give you an additional discount against your purchase.
Sincerely,
BestBuyEyeglasses.com
excessive shipping charges
I purchased a Burberry frame priced at 169.99 USD, and paid 16.95 USD for shipping to Canada with UPS Ground Service as stated on the company's website. When I received the product I had to pay additional 50 CAD to UPS, 8.50 CAD were for the standard Goods and Service Tax (GST) and the remaining 41 CAD !!! were for brokerage fees to UPS in addition to the...
Read full review of Best Buy EyeglassesIncorrect Prescription
I ordered a pair of glasses from bestbuyeyeglasses.com two months ago and received a pair that did not work for me. I called twice during the 30-day return period and was told both times that someone would return my call within 24 hours. That, of course, never happened, and the return period went by. I gave up and had the lenses replaced by my optometrist (paying for them a second time), who informed me that not only were they garbage, but they were also the wrong prescription. I just called the customer service line again looking for help and was told again that no one can help me. I was, quite literally, robbed by bestbuyeyeglasses.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
i am currentyl waiting for mine and so far i still have a little hope for them but these complaints make me worried even more. my income is limited so not getting my monies worth would really hurt.
Dear J H,
We pride ourselves on our customer service. We are very surprised that one of our trained optical specialists has not been able to help you. All of our prescription work goes through a rigorous 5 step quality control process. We use only the best quality prescription lenses for all of our jobs. If there is anything we can do to try and rectify your order please do not hesitate to call us.
Sincerely,
Customer Service
BestBuyEyeglasses.com
2901 Clint Moore Rd #127
Boca Raton, Fl 33496
Customer Service: [protected] (toll free)
Local: [protected]
Fax: [protected]
eyeglasses
My glasses work. However, I chose this vendor because they promised them between October 16 and 20. About October 20 I got an e-mail saying they would arrive about October 27. They didn't arrive until November 1.
This company is a complete RIP OFF, do not by from them! I lost 300 dollars to these bozos (partial refund on a 700 pair of glasses. Without a 3 page long message - they sent me a pair of glasses because they say I left off the + - on the first two numbers they did not call, or request the scrip from me - Also the clip on sunglasses 190 did not fit the frame! all was total crap! BUYERS BEWARE! please do not send them any money or you will be unhappy and they will keep the cash!...no site review capability on their website because they would be out of business in a week. DO BUY FROM THEM!
I just bought 3 pairs of Ray Ban frames and I got them within 5 days, including the weekend thru USPS. The frames look just like the ones on all the other sites I was shopping on. I called customer service & they were very helpful in locating my order (I wanted to track my package). I didn't get my prescription done my them, just a lil skeptical about doing that online. I am planning to order sunglasses from them too. My frames look real, I'm bringing them to my optometrist to get the prescription so if they're a fake, i'll update my post
I'm sorry I didn't read these comments sooner. I ordered prescription lenses from Bestbuy in April 2012. They sent me glasses that I couldn't see through because they hadn't made the lenses properly for the progressive fit. The PDI was off and the vertical measurement was never asked for. When I looked through the lenses all I got was blur-- because I was looking right at the transition line. The said they would remake the lenses-- but were so incredibly rude and basically said it was my fault that the lenses were that way. They said they never refund prescription lenses and if I wanted to take my business elsewhere they would only refund me for the frames. They gave me a runaround about speaking to a manager. They said that if I wanted to submit a formal complaint-- I would need to send an email with my complaint in writing. I have done so-- and haven't received any reply whatsoever. I believe that if best buy was a legitimate company, that they would stand by their lenses and frames equally--- and fix, replace or refund when necessary. I will NOT be ordering from them again- their customer service is even worse than the quality of their lenses!
This company SUCKS! I ordered sunglasses that said they were Rx available, followed the fours steps to enter my prescription, completed the order and paid via PayPal. I received an order confirmation via email and thought all was fine. A week later I inquired about the status of the order and the customer service rep. Heather, told me the frames I selected were NOT Rx compatible! She had no answer as to why the website would allow me to process my order, nor why they did not contact me to tell me this. They simply took my money and sat on it for a week. DO NOT DEAL WITH THIS COMPANY!
KK
I would NEVER recommend that anyone buy glasses from bestbuysunglasses.com. It has been 1 month and 2 days since I placed my order online and I have yet to receive my prescription glasses. On their website, it states that the shipping time is 12-17 days. At the time I placed my order online, the frames I purchased were listed as 'In Stock'. After a week passed I decided to call and check on the status of my order since on my online account, it was listed as 'processing'. I was told that the frames were not in stock but were expected to arrive that day so my glasses would be sent to the lab the following day. Another week passed and nothing. I sent a complaint via email. The only 'customer service' I was offered is that I can cancel my order at any time. To which my response is; Bestbuysunglasses, why don't you properly run your business and see that I get my glasses in a timely matter as advertised. Another telephone call and email later, I am told that they are still waiting for the frames to arrive from the manufacturer. All the while these frames are listed as 'IN STOCK'. This was not the end of the fiasco, I was told that my glasses were shipped and provided a tracking number, which I checked and was a tracking # from another customers order 2 years ago! That same day, I received a phone call from bestbuysunglasses saying that my credit card was declined. It turns out my credit card is fine, but the hold they put on your credit card at the time your order is placed automatically expires after a month... and since it wasn't until 1 MONTH after I placed my order that they tried to process the transaction, the hold was no longer valid. Why staff was not aware of this, I'm not sure.
Like I said, I would not waste my time buying from this site. I am certainly passing on my experience and will be reposting this complaint on other websites. I might have more to say after I actually receive my glasses. We will see.
I'm glad I checked these reviews. I was about to order from them but thought I'd check out the comments. These comments probably saved me a bunch of money. Thanks.
I had lost a pair of Ray-Ban sunglasses on a flight...they were prescription..and I really like the style but didn't want to shell put $400 to Lenscrafters. I ordered the same frame and prescription 3 days before Thanksgiving and they came on the following Monday. I am not sure where all of these people who are saying they are fake are coming from...I have taken them to a store and compared them...they are real as can be. I will buy sunglasses again if needed from bestbuyglasses.com
Stay Away! This company is one of the worst for customer service and product. Purchased a pair of glasses last summer. Ordered Gunmetal and received Brown. Sent them back because prescription was wrong and told them about the color issue. They said it was Gunmetal... We needed the glasses and when they sent them back the prescription was correct. This all started in June and we finally received them in September. Wrong Color... The lenses became so scratched over the year and in June they broke in half... I contacted them and they said to mail them back to be inspected. I asked them to contact me when they received them... Nothing... 6 weeks after mailing they were sent back wrapped in a piece of paper with a rubber band... BUYER BEWARE!
Anonymous651- You are an employee for the company and you can't even respond to the complaints with correct grammar or spellings? That says enough.
I work for bestbuyeyeglasses so I have hand on experience with what goes on in the company. All of the frames we carry are authentic and come from a manufacturer. The call volume is usually high on Monday's and Tuesday's, however that is common with all business. We have been in business for over 10 years and we value ALL of our customers. Items that become discontinued or on backorder are in controlled by the manufacturer and not are company. We are authorized dealers for thousands of name brands so before you bad mouthed our company read our reviews on the Better Business Bureau.
bad service
Bestbuyeyeglasses. com (Also known as best buy eyeglasses, dkss corporation and dkss corp) was by far the worst shopping experience I have had online. I ordered some glasses from bestbuyeyeglasses. com about 2 months ago, they sent a used pair of shop-worn frames, then for a replacement bestbuyeyeglasses. com sent another pair with lenses cracked all along one side. They refuse to refund the money as stated and promised on a previous call. I suggest reporting them to bbb. Org or ftc. Gov if you are having trouble recovering your money stolen from bestbuyeyeglasses. com... Please if you have had an experience with this site, do everyone a favor and post your own personal experience with this criminal eyewear company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Trevor Clark
We apologize if you have received defective merchandise. We can assure you that all of our products are brand new and come directly from the manufacture. All products are returnable and we will also refund all shipping charges on any defective products. If there is anything we can do to rectify your situation please do not hesitate to call one of our customer service representatives.
Sincerely,
BestBuyEyeglasses.com
Phone and Fax
Customer Service: [protected] (toll free)
Local: [protected]
Fax: [protected]
Mailing Addresses
Customer Service: Customer Service
BestBuyEyeglasses.com
2901 Clint Moore Rd #127
Boca Raton, Fl 33496
Best Buy Eyeglasses Reviews 0
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Overview of Best Buy Eyeglasses complaint handling
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Best Buy Eyeglasses Contacts
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Best Buy Eyeglasses phone numbers+1 (800) 501-4002+1 (800) 501-4002Click up if you have successfully reached Best Buy Eyeglasses by calling +1 (800) 501-4002 phone number 0 0 users reported that they have successfully reached Best Buy Eyeglasses by calling +1 (800) 501-4002 phone number Click down if you have unsuccessfully reached Best Buy Eyeglasses by calling +1 (800) 501-4002 phone number 0 0 users reported that they have UNsuccessfully reached Best Buy Eyeglasses by calling +1 (800) 501-4002 phone number
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Best Buy Eyeglasses emailsservice@bestbuyeyeglasses.com100%Confidence score: 100%Support
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Best Buy Eyeglasses address3016 Georgia St., Louisiana, Missouri, 63353, United States
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Best Buy Eyeglasses social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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