Tylock-George Eye Care & Laser Center’s earns a 3.7-star rating from 6 reviews, showing that the majority of patients are satisfied with vision correction procedures.
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I trust no one else with my eyecare.
In 2017 I had cataract surgery, even though I had insurance I thank God my (late) Dad helped me through this, and took care of out of pocket expenses. The difference in my vision was so wonderful. I recently went in for an eye exam and they were so thorough. They are kind, patient, and explain things. My eye Doctor even remembered my eyes, that says a lot right there.
I highly recommend Tylock-George Eye Care to everyone!
Recommendation: Tylock-George will take care of your eye needs.
Tylock-George Eye Care & Laser Center Complaints 5
Replied
Tylock-George Eye Care
My PCP's office referred me to Tylock-George Eye Care. When I talked to them to book an appointment, I asked what policies do they have in place for COVID. It's now August 2021 & we're in a spike with the Delta variant. When the reply was no masks were required, I asked to and spoke with the office administrator. He seemed quite proud that the staff had the "freedom" to not wear masks. So I asked if he would check with Dr. George, who had the authority to set and enforce a masking policy. (Dr. Tylock is retired and Dr. George is now the principal.) When the answer came back a few days later, Dr. George specified there was no policy change. I promptly canceled my appointment and booked with a different ophthalmologist who requires masks at his practice. I refuse to go to a doctor who doesn't care about his patients' health and safety!
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
upfront cost of services
When I went to this business per request of my doctor, information that was omitted was the upfront cost at check out over the $40 refraction fee! Which cost me $126, $86 dollars more and that was in my opinion false advertising; due to the fact that the original cost was just the start of fees collected at the time of check-out! Then on top of that, they had you to sign another paper stating they can charge even more money, if you miss an appointment and the desk clerk the whole time, did not even look up at me concerning this matter! Now this is so unprofessional and my appointment time they given me was delayed 45 minutes, causing me to miss my dart paratransit bus to get back home. I am a wheelchair bound war veteran and I ended up having to try to power myself all the way home, from their business barely seeing because of dilated pupils! Gave no apologies on bus!
The complaint has been investigated and resolved to the customer's satisfaction.
I am not sure when you came to the office, but our processes seem to have changed as our front desk associates review the expected charges with the patient at check in. Occassionally, the doctor will require additional services based on their findins, at which point one of our team members will review your insurance and go over the expected out of pocket fees.
We appreciate you bringing this to our attention. We cannot improve without feedback and we look at all feedback as opportunities to improve.
Literally the worst doctor I have ever seen
Dr. Gary Tylock is literally the worst doctor I have ever seen. He didn't take my concerns or questions seriously. He seemed unfriendly and distracted. The eye exam he gave me at Gary Tylock Laser Center was not thorough. He answered a personal cell phone call during my exam! He did nothing to inspire my confidence. There are much better eye doctors out there... don't visit this one.
That's very surprising, since when I got mine done, Dr Tylock didn't do eye exams, only surgeries. They have a full staff of technicians and eye doctors who do the exams and testing. When I got my exam before the procedure, the doctor who was doing mine was concerned with an anomaly with my pupils, so he got dr Tylock to come check it out. He was very thorough in explaining what he saw (which my long-time personal eye Dr. Had never been able to do) and was very nice and reassuring. On the day of my surgery I was fighting a severe sinus infection, and not only did he recognize me from a week before when he came in to consult on my exam, he and his staff were very patient and accommodating, with my being stuffy and coughing.
Is Tylock-George Eye Care & Laser Center Legit?
Tylock-George Eye Care & Laser Center earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Worst doctor ever
In my opinion Dr Gary Tylock should not be called a doctor of medicine! What he did to me I consider to be criminal! I trusted him to do a very simple procedure, and I've suffered every since! I've been to many other doctors since and they have all told me that what this man did to me cannot be reversed! Too much tissue and nerve damage! He told me he wa...
Read full review of Tylock-George Eye Care & Laser Center and 5 commentsBeware of this clinic!
In 2006 I had Lasik eye surgery to correct my vision. At the time of the surgery, which was done by Dr.Gary R. Tylock, MD at the Tylock Eye Care & Laser Center, I was told that I could receive an "enhancement" at anytime to sharpen up my vision if necessary. I continued to keep my follow up appointments with my local optometrist for 4 years. My vision wa...
Read full review of Tylock-George Eye Care & Laser Center and 21 commentsOverview of Tylock-George Eye Care & Laser Center complaint handling
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Tylock-George Eye Care & Laser Center Contacts
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Tylock-George Eye Care & Laser Center phone numbers+1 (972) 258-6400+1 (972) 258-6400Click up if you have successfully reached Tylock-George Eye Care & Laser Center by calling +1 (972) 258-6400 phone number 0 0 users reported that they have successfully reached Tylock-George Eye Care & Laser Center by calling +1 (972) 258-6400 phone number Click down if you have unsuccessfully reached Tylock-George Eye Care & Laser Center by calling +1 (972) 258-6400 phone number 0 0 users reported that they have UNsuccessfully reached Tylock-George Eye Care & Laser Center by calling +1 (972) 258-6400 phone number
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Tylock-George Eye Care & Laser Center emailsrandy@tylock.com100%Confidence score: 100%Support
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Tylock-George Eye Care & Laser Center address3100 North MacArthur Boulevard, Irving, Texas, 75062, United States
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Tylock-George Eye Care & Laser Center social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all Tylock-George Eye Care & Laser Center contacts
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