Bet99
Reviews and Complaints

s for proof, they still haven't fixed their platform issues. It's a shame that such a big company like Bet99 can't even get their platform right. I mean, come on, it's 2021, how hard can it be?

I also had issues with their customer service. They were not helpful at all and seemed to not care about my concerns. It's like they just wanted to get me off the phone as quickly as possible. And don't even get me started on their withdrawal process. It's a nightmare. They make it so difficult to withdraw your winnings, it's almost like they don't want you to.

Overall, I would not recommend Bet99 to anyone. They are dishonest, have a flawed platform, and terrible customer service. Save yourself the headache and go with a different company. Trust me, you'll thank me later.

Bet99 is a platform that you should avoid at all costs. If you receive an offer for a bonus, do not take it. They cannot even support their own platform, making their support system useless. They take your money and run with it, leaving you to plead your case on chat for the bonus that they offered you. It's a huge company that just wants to take your money and leave you hanging.

I have proof that their platform will say that an event has ended when it has not. I even made a video to explain everything that happened. It's a complete mess. DO NOT USE BET99. It's a shame that GSP is associated with them. SHAME!

If they do accept to refund you, BEWARE. You haven't received your money yet! Support doesn't do anything, even when you provide them with screenshots. They say they will compensate you, but only if you make a HUGE stink. And even then, they send the "fake payment" to the wrong place, leaving you to contact another team (see screenshot). It's all a ruse.

It's very sad that a platform like Bet99 exists. They are not trustworthy and will only cause you problems. Stay away from them and find a platform that actually cares about their customers.

Yo, so I gotta say something about Bet99. I ain't never written a review before, but these guys really got me heated. First off, their website is so slow and hard to use compared to Bet365. Like, I can't even find half the options I'm looking for. And then, they didn't even give me my match bonus. I had to go digging online to figure out how to get it, and their customer service was no help at all. They just said I didn't qualify, even though I know I did.

But that's not even the worst part. I made an $80 bet on a soccer game, and when I checked back later, my account was at $0. They marked my bet as a loss even though the score was actually tied. I had to Google the score to confirm it. And then, I made another bet on an NHL game, and the ticket just disappeared from my account. When I asked customer service about it, they asked me like 25 questions and then ended the chat before I could even answer them all.

And get this, one of my players was scratched before the game even started, so my bet should have been void and I should have gotten my money back. But they didn't even do that. It's like they're just trying to scam people out of their money. I wouldn't recommend Bet99 to anyone.

So, I was on the lookout for a new sportsbook and stumbled upon Bet99.com. They were a Canadian sportsbook and were offering a 100% deposit match bonus up to $500. The bonus had a 5x wagering restriction upon it with a max qualifying stake of $600 (now dropped to $500). I made my deposit at Bet99.com and placed a wager, but shortly thereafter, there was a forced provincial migration to Bet99.ca. This caused my account to be frozen for 15 days while I waited for my previously fully verified account to be verified again. After my account was reactivated and verified, I was able to complete the 5x bonus rollover after wagering close to $2900 dollars.

I logged in the day after my last bet expecting to cash out my winnings. However, Bet99.ca had not released my $500 welcome bonus and was claiming my first $500 wager did not qualify towards the bonus rollover. All my wagers had been point spread, and were well within the qualifying guidelines as to what quantified an eligible wager towards the 5x welcome bonus rollover. Bet99.ca refused to release the welcome bonus and claimed I needed to wager another $500. If you are unaware of Bet99.ca policies, withdrawals are not allowed while you have an active bonus. You must delete or complete the bonus. Needing to make a withdrawal, I placed another wager I did not want to, and that wager lost. I made my withdrawal after that, clearly feeling cheated out of my legitimately earned $500 welcome bonus that the dishonorable shysters at Bet99.ca were too cheap to honor.

To make things worse, about three weeks later, I received another bonus offer from Bet99.ca for the World Cup. Against my better discretion, I decided to give Bet99.ca a second chance. I made a $100 deposit and received a 100% match bonus with a promise of a $50 live bet insurance on a World Cup soccer match. I decided to throw caution to the wind and wagered on a +650 line and unfortunately lost. That was on December 14th, 2022. Expecting to see the $50 bonus credit the next day in my balance, I was surprised I did not. I again reached out to support and this time they flat out lied to me stating that the bonus had already been credited. It was clear as day my balance had remained unchanged and they were again being deceptive, dishonorable, and cheap.

Forging ahead, I was able to play through the 5x wager restriction for the bonus rollover. Checking the bonus page, I noticed again the first bet had not been credited towards the bonus rollover. I contacted support, and again they tried to claim there was a policy that the first wager after a deposit does not count towards the bonus. Please keep in mind I had read their bonus terms and conditions, and there was nothing in the fine print about first wagers not counting towards the bonus rollover. I simply decided to wager another $58 to complete the bonus and cash out, which I did. The $50 live bet insurance bonus they had failed to credit me would have equated to an extra $180.50 on my withdrawal. Again, money I was dishonorably cheated out of.

My $50 live insurance bet credit for the World Cup has yet to be issued (December 21st, 2022), seven days after the bet was settled. The fact these dishonorable lying cheap shysters have the audacity to place the Canadian Maple Leaf on their website's banner is an insult to honest and honorable Canadians the globe over. Clearly, winners are not welcome at Bet99.ca, and in my opinion, you are better off trusting a different sportsbook. One that values their customers and treats them honorably and fairly instead of being deceptive, lying, and shysting them out of their hard-earned money.