Ladbrokes Betting & Gaming
Reviews and Complaints

I was in Galashiels Ladbrokes around 24 February 2024 and put on 3 horses for the Grand National. At the time Fraser behind the counter said I could have money returned if any non runners.

As a lady of 68 years of age and only puts a small bet on the GN I accepted what was said.

However, one of the horses Mongeb Genius was withdrawn on the Tuesday before the GN. I went into the Galashiels branch to receive my refund of £5 only to be told by the cashier on duty, I couldn't have it as my bet was put on in late February 2024. I told him that I was informed different in February time. He was very dismissive and said there are no refunds.

Try and train your staff properly

Thank goodness it was only £5

Regards

Karen Stewart

Hello my name is Sorin and on 21.10.2023 I talked my ticket out from the machine and they cancelled my ticket with no reason and is 3 weeks and they refuse to pay my ticket back. Ask about my bank statement and I'd I send on that day my id and bank statement I spoke with them on phone many times sometimes you need waiting 10 minutes minimum and after that they end your phone call and 1 weeks ago they said pay my ticket and refuse to pay my ticket for 700£.

Thanks

Hi, I have been using ladbrokes now for a few weeks I have put over a £1000 in an not one win.. well a few small wins here and there. I put £500/£600 in one night last night and won nothing. This site is just take, take, take.. the statistics dont add up to what they should be in anyway. Seems to me like it's a full on scam.. taking peoples hard earned money an giving nothing back.. it's a joke!

A few weeks ago, I opened an account with Ladbrokes. I uploaded my ID through this website. I placed a single bet and won around 200 euros. However, when I tried to access my account, it was closed. I did not receive any email regarding this decision. The next day, I had a flight to Poland, so I left this matter until my return. Yesterday, I sent you my bank statement and screenshots from PayPal. My account has been closed, and the funds confiscated. I would like to recover my deposit.

I've used Ladbrokes for 3 years and in the last 2 years they have deliberately suspended games even before its a minute in, just so you can't cash out, and they do the same when you're a few teams up just so you can't cash out, i actually contacted directly after a hard slog, there constant response was we don't offer cash out all the time, yes you do that's the whole point, moving to 365as it's slick and current,not happy

On May 9th, 2023 I entered your betting shop located on Home street, Edinburgh at approximately 19:40hrs, after placing a wager at the office desk I then decided to put a bet on the football utilizing your bet-machine online, £40.00 win at odds of 7/2 for Real Madrid to win the Champions League outright, the kickoff for this match was at 20:00hrs. The following is a log of events that occurred thereafter.

19:50 hrs (approx) :

I selected Real Madrid at odds of 7/2 and made attempt No-1 to place the bet on, placing two £20.00 notes into the payment slot on the machine, it took the money then almost immediately ejected the money back out of the machine.

19:52 - 1956 hrs (approx):

I made two further attempts to place the bet on, each time the money was ejected.

19:55 hrs (approx):

I made a fourth attempt to place the bet, only this time the machine retained the £40.00, at the same time it did not produce a betting slip for the bet put on Real Madrid. So I am now minus £40.00 plus a betting slip for the bet placed.

19:57 hrs (approx):

I approached the office desk and spoke to the office manager on duty and explained to him what had happened at his betting-machine. He said he would take a look at the machine and try to assist me with the problem. The manager opened the machine up and informed me there was no evidence of the bet nor the money being ever placed, and therefor he couldn't do anything about it other than call Customer Services, this was according to him exactly who he telephoned next.

After making his call he informed me they would be investigating the matter. I then replied is that it, he said yes. He never at any time asked me for any of my details. I asked him how long would it take to resolve, his answer to me was "I don't know, he had no idea".

I then asked him was the bet on or was it cancelled, his reply was "I don't know", I explained to him I need to know now, before the kick-off of the actual match, as someone may score a goal and I don't know where I stand, he replied "I'm sorry I can't tell you anything else, we will just have to wait and see what they come back with". Absolutely amazed at what I was just witnessing, I then asked him for a regional manager's number, he gave me a Customer Service number [protected] which I telephoned.

20:07 hrs:

Speaking to a gentleman I believe called Jason from Customer Services. This gentleman took all the details of what happened and told me it could take up to 48 hrs to resolve, I explained to him my displeasure asking him if he would please make a record of me saying to him I do not want the bet placed now, given I don't know where I stand with Ladbroke telling me they themself weren't sure if the wager was on or off. I also asked him to please have someone call my mobile [protected] when it is resolved.

I am utterly in shock that this could have taken place in the year 2023, in a computer world where online banking never mind online betting is everyday norm. How and why this manager didn't or couldn't tell my £40.00 was in that machine is unthinkable in this day and age, and the answers given to me in the shop and with Customer Services was totally unprofessional to say the least.

For the manager to tell me in the shop he didn't know when or how soon it would be resolved made me feel is he actually thinking I am making all this up, and when I asked him if his CCTV in the shop was working he replied yes, but it only covers the front door, given the proximity of the betting-machine I would be surprised if it didn't also catch or take in the batting-machine as well as the front door, something at a later date that may prove very valuable as it would clearly show all my actions at the machine some four/five metres away from the camera point.

Finally, this was totally handled in an unprofessional manner, to the extent for me it came to a point I felt as if I wasn't being believed. The answers given to my questions were beyond belief, coming from such a large organization.

Finally, I was clearly told by your customer Services representative on the telephone that it would take up to 48 hrs to resolve the matter. I would like now to give you formal notice to you that as of end of business May 11th, 2023, if I have not heard back from you with a satisfactory reply, I will be going ahead proceeding with legal representation, and you will be dealing with my Lawyer from that moment forward on the matter.

Yours Sincerely,

Mr Matthew Innes

[protected]@outlook.com

Tel: [protected]

I went to a local ladbrokes shop to place a bet on the grand National (15/04/2023) there was a queue and was advised that I could use one of the machines to place a bet which I did. Unfortunately my horse finished 5th which I thought was covered as they paid 5 places in the shop but oh no, the portal only paid on the first 4 places for some unknown reason?

My complaint is that surely as I made the effort to go to the shop but due to the popularity of the race, was guided to use the machine, then the same amount of places should apply?

I visited Ladbrokes , Armadale today around 2pm. There's 2 staff on at the counter. I was served by the girl on the right , not wearing glasses.firstly , there is no please or thank you from her ! , then she short changed me 5 pounds , and never even said sorry, then she threw the change in my hand , she proceeded to do this 3 more times ! This is ignorance , the girl on the left with the darker hair was very polite , I have no desire to go back to the shop in Armadale until she is disciplined

Dear Company, last Tuesday at about 11 am I entered your Teddington street shop (precisely Cambridge Road). In a very stupid way, I put 810 pounds into the slot machines, of which 410 pounds in cash + 400 pounds with my final card 6604. I request immediate reimbursement of the total amount or at least half of the amount, as the machines have not given any possibility of return and not even the guaranteed return percentage. I am blocked by the association as a gambling addict and your operator has not made any movement to block my ruin, indeed he told me that sooner or later he would pay, winking at me. Please let me know, this is my email [protected]@gmail.com. I had to pay the rent with the money!

Ticket Number 7331052 . I requested £60 to be withdrawn from my Betting account 7 days ago.I have sent proof of my name and address but Ladbrokes need a photo i am unable to upload this to my computer as i am disabled , house bound and 78 years old next.PLEASE, PLEASE HELP ! and inform me when can i receive my part withdrawal of my betting account. Tel Number [protected] or [protected].

I tweeted to ladbrokes to say to them that twice my free spins were not awarded, to see if they could look into it as I couldn't see a way of speaking to anyone on the app or online. So I got a response back, which said, would you explain to me why your account name is different from you name on Facebook? I was absolutley violated, why would someone from ladbrooks even look up my Facebook account in the first place, then question me about the name I use on social media? What business is it of ladbrooks what name I use on Facebook and what right do they have to look for my social media in the first place, its a complete violation of privacy, all because I asked why my free spins weren't working.

And just to clarify, my name is beck, legally, due to not being divorced, but my ex husband is in jail for attempted murder, on myself and my daughter, hense using my maiden name for places I'm allowed to, do you think that is acceptable, to ask, to dig into my life, look at my Facebook?! What kind of business is being run, I am going to a lawyer and the papers, I am absolutley fuming

Hello, I placed a bet today (31/01/2023) on a football match based on the live score showed by Ladbrokes (which was 4-0). My bet was (under 5.5 total goals in the match) and I placed the bet when it was 85th minute in the match.

When my bet was placed, the score was immediately updated to 4-1. If it’s was the actual score, I would have never placed the bet as the bet was too risky. Consequently the next goal was scored making the score to 5-1 and I lost the bet.

As I said, I would have never placed this bet if the correct score (which was 4-1) was shown by Ladbrokes on their online platform. Instead the score shown was 4-0.

I contacted their customer support but they said that they can’t do anything about this and it’s the user’s liability not theirs.

I demand to be refund for my bet amount immediately, which is Euros 500.

I opened an account as i was unable to get out much due to illness.

I only normally bet on flat Horse Racing.

However i revieved some really bad news after a routine MRI scan a Tumour on my Aorta. I started betting on the Casino side of the App. Blackjack , i was getting carried away , part depression and money goes quickly.

When i realised i was being stupid , i contacted Live Chat to exclude myself from tge Casino part , and was told this was not possible , so i carried on. Since been told not CORRECT.

I have had a problem with receiving this bonus and get redirected when I try to claim it. It has since disappeared but luckily I have taken a few screen shots to prove what I am saying is correct. I feel very disappointed and let down especially as this is the main company I use for betting. The dates and times are confirmed in the photos I have forwarded. This will confirm the metadata. Thank you for you time.

Today the 12/12/2022 at 01.04 I've logged into my account gone to my inbox to see a message to say I'm an instant spin winner of a hundred pounds and it has been credited to my account as it wasn't in my account I rang ladbrokes to speak to a lady who informed me they made a mistake and would give me 10 free spins as a good will gesture which was 20p a spins so I went from thinking I'd won a hundred pounds to get 2pound I think this is totally unfair I screenshot my in box message which I will attach .I was buzzing this morning to think I'd won now I'm really disappointed and hope someone will put his right Allison Greenslade (mitchg1326 accou

nt name )

My local branch simply does not pay out ! I have played slots for nearly a decade now and have never seen anything like it ! I intend to build a court case asap as well as I find it offensive. Knowing how these machines operate there simply had to be a payout at some point. I have received the free spins features up to 20 times in a half an hour session most frequently on a 1£ bet and it pays up to 20£ perhaps the once. It’s been months of losses thousands of pounds and I cannot win. Other customers have said the same. There seems to be no percentage on these machines

I won a bet on the 5th October 2022 I requested a withdrawal of £150.00 I have the fast track card so estimated withdrawal is 4 hours after 72 hours the withdrawal was still being processed on my account, I then proceeded to use the live chat service to be told I would receive an email within 24 hours it never arrived, I used the live chat service again to be told the payment had been processed and would be in my bank that never happened neither I then used the live chat service again to be ignored as I told them there customer service was abysmal as I wasn't getting any further forward ( I have the chat logs available). I then decided to phone I have spoke to 4 advisors on the phone including a manager and nobody seems to be able to help I am being told the same every time I phone they don't know what the issue is they are waiting for the payment team for which I have been promised emails which I don't receive, I now have waited 18 days after the withdrawal was estimated 4 hours after speaking to 7 different people including a manager I am no further forward and I don't know what to do. I've been promised it will be in my account within 1-3 days on numerous occasions, promised emails that haven't arrived and been ignored I have never experienced customer service as bad ever it is absolutely shocking.

A few weeks ago I was in Salford precent Ladbrokes no one winning as per usual I see hundreds go in machines lucky if you get a bouns ( if that's what you call it ) anyway I am 56 years old spend enough myself in there. A lad had put ex amount of money in lost and started smashing two of the machines up this scared me really bad don't see volience I left the shop shaking don't care I had money still in machine just wanted out. So not been back since but yesterday I am fuming when the staff told me police was not called due to head office saying they would get shut down if they did. So allowing it to happen I still get scared thinking of that day I left my money in the machine about £87 and Ladbrokes don't nothing. I expect Ladbrokes to contact me via email or I will go to the police myself that day not only did I get tramatised I had no choice but to leave leaving my money so what happened to the money in machine. Disgusting

I go to Ladbrokes Salford everyday I am not a sore loser but I've been seeing people putting hundreds in machines and not paying out or even after hundreds of spins not getting the bouns so I was in the shop yesterday and happened again not paying out or bouns not even coming up so slot machines was smashed up and no police was rang as staff at labrokes was told not to invoke the police as they could get shut down this scared staff and customers why would police close down a shop unless they found out machines was rigged also one machine all day did not give any bouns out or payout this I know

Hello,

I would like to make a complaint. I am a deaf man and today I went into the Ladbrokes at Edgeware in London. The blonde woman working there was very suspicious of me, which I could tell by her facial expression. She asked to see my ID, which I showed her, but she continued to be rude and suspicious for no reason at all.

She had some papers and was comparing my face to whatever was on the paper. This was upsetting for me so I left, but I felt it was important to report this inacceptable behaviour.