Ladbrokes Betting & Gaming
Reviews and Complaints

Ladbrokes had very clearly advertised on their website a correct score bet and if the team you bet on looses 'Money Back Guarantee'. There was no subject to Ts&Cs that I could see and even had spoken to people on the phone and was not explained the offer apart from your money back guaranteed if the team you bet on looses.

The team I bet on lost and did not receive my money back. I received half of the value of the money i deposited in the form of a free bet which meant that I would only receive winnings on the profit of the bet and not the stake.

In my opinion, Ladbrokes are con artists and this is not fair gaming. This is a Win situation for Ladbrokes. They entice you to make a bet you normally would not on the basis that they guarantee your money back. But the T's&C's say something completely different.

Sharks and will never step foot in a Ladbrokes ever again.

I am writing to you because I have been wrongly mistreated by ladbrokes they had sent me a email saying I could qualify for 10 free spins on gladiator if I deposited £10 in to my vegas account so I placed £10 in to my vegas account no free spins . I could not get hold of them on live chat as they do not have 24/7 live help the next day when I eventually got hold of them they said there was nothing they could do and if I made a second deposit I could qualify for the free spins so I bit my tounge and made a second deposit I got my free spins a deposit offer which I should of got in the first place . I had been playing on a good selection of slots and managed to build a nice sum of £180 I was very happy I then transferd £5 in to there casino account and they had taken all my money of me I had no warning of this and was very unhappy I quickly transferd the £5 back to my vegas account but there was nothing I could do . I then proceeded to email them my issue and there reply was very rude they said there was nothing they could do to get the money back and accused me of having a gambling problem and said they where closing my account . I told them if there not going to givr me my money you can close it . I have then been getting emails from them requesting me to make a third deposit and they will give me another bonus offer why would I want to make a third deposit I thought they had suspended my account and they won't give me my money back .

These imposters come here from the UK and promote themselves as big bookmakers. They're a disgrace...they offer special deals like free bets and double the odds then as soon as you join up and deposit money they say you cant have it any more. They don't even have to give a reason! This is a disgrace...I'll be sending a letter to Nick Xenophon about this...it should not be legal. They offer something to you to get you to join and deposit money but when you go to use the special deals they say you're not eligible and they don't have to give a reason.

Anyone else that's been ripped off by these FRAUDSTERS LADBROKES, contact me and together we'll kick and scream until Xenophon steps in and outlaws this corrupt behaviour!

My friend has won a ticket for £830 tonight at the Ladbrokes Branch in Shepherds Bush Market by Uxbridge Road. One of the customer assistants who dealt with his enquiry refused to give him any money saying that it had been a machine malfunctioning, arguing that it had been paid out already. If it had already been paid out, how it comes that he would be in possession of the receipt...

I have an online casino account with Ladbrokes casino.com
I was recently told I could not withdraw my winnings as I needed to verify my age. However Ladbrokes continued to allow me to deposit monies indeed customer care suggested I try the new VEGAs range. How is this correct?. If they doubt my age to withdraw winnings then surely they must doubt my age to place a bet? common sense?

I laid 2 bets in a bookie office and the bets were captured by the girl behind the counter. The two horses won and when I gave the girl the dockets I asked how much did they pay out and she told me. Then she rang her supervisor and the supervisor said not to pay me out and give me back my stake. I refused the stake and asked for the dockets back which i given, I rang Ladbrokes Costumer Care today 22nd May 2013 and the person I was dealing with was very nice and I explained my case and he could see no reason why the two bets were not paid out. He told me to go in to the Bookie office and get them to ring him which I did and he talked to the girl in the bookies. Then he asked for me which he said the supervisor maid the decision not to pay me out and he could not over ride her and to put my complaint in here,

I attempted to put a bet on for the Grand National. I am a single mother with a three year old. I have not entered a Ladbrokes or any betting establishment for years. Certainly never with my son, I had no idea young children are not allowed in when you make a bet. I do not have an issue with that though, I entered Ladbrokes inEaling Broadway unaware of the rules related to age restricitions. a woman called Kim (she would not give me her surname when I said I would submit a complaint) was rude and aggressive when I entered the betting establishment with my son. I think she needs to work on her communication skills. The matter needs to be addressed with her she was so rude!) my email is [protected]@aol.co.uk (Stephanie Carruthers) please contact me so I know the issue has been addressed.

Played on ladbrokes online cludeo slot game on the 1st July i have been playing with ladbrokes for many years now and i was playing on the slot game having 75p spins when i got 5 wilds all along the top which states on the pay table £12, 500 the icon kept flashing and my balance showed up as NaN.00 so luckly i thought i would take a video of this on my phone i then i called ladbrokes to make them aware i was told to email all my photo so they could have a look at them so i did this then i carryed on playing with my remaining balance and the 5 wilds rolled in again so i done another video of this i contacted ladbrokes once again and was told to send the 2nd video so i did the following day i had a call from them saying they couldnt view the videos as they was in MOV format and i went onto the internet and converted the videos to WMV fill so they could view them i then called a few hours later and they was telling me they never recieved the videos i explained to them that if there go onto a file converter they could convert the videos thereself so they could view them i was then told i would get a call back that same day i waited till 9:30pm and still no phone call so i called them back again and i was told i needed to wait for a manager to call me as they was looking into the videos the following day i had a man call me stating he was the manager who was very sharp on the phone first thing he said to me was why was you videoing the game anyway how did you know you would win ! my reply to this was i only videoed the game when the win was on the screen as my proof of the win he then asked me why my balance was NaN.00 and i said i didnt have a clue and they should know this really and not asking me why i then said i was taking thing further as i was not happy with the result so he then said that they was looking into them again ! I contacted Trading Standards and was told by them that they are in Breech of there contract and they could not do this i wasnt sure if it would have been £12, 500 as was playing 75p spins so i contacted Mecca Bingo and asked them if i was playing a 75p spin and got 5 wilds what would the payout to be to be told its £9, 735 ! I am so annoyed with ladbrokes as they just want to try and fob me off would be happy if anyone has any opinions on this i have wrote them a letter and said i want a reply within 1 week of the letter what should i do next ? Thanks

I placed a bet in ladbrokes after the off a logo came on the tv screen say if you are quick you can still place a bet after the off, well I did and my forcats won £118.00 for £20. 00 forcast when I went to collect my winnings iwas told the bet was to late, and that my stake was returned, I argued the toss and phoned customer services after a few hours the investigators team phone me and said out of a gesture of good will we will pay the winnings, that left a sour taste in my mouth, so I tried somethinf different, I placed a bet £10.00 win on a 66/1 outsider and place the bet after the off same way as the first time, the bet lost, I asked the assistant can you check if my bet was on he replied yes I was 6 seconds to late you see you only have 30 seconds to place the bet thats not what ladbrokes advertise I did get my £10.00 refund back so what I am saying is dont just let ladbrokes rip you off cmplain to customer services and they will refund you ladbrokes are trying to sacm the public shame on you ladbrokes

My friend Put bet on for me which was recorded on cctv lost betting slip went to shop told manageress lost slip she said she would put it on stop and no one could collect it apart from named person Stephen Collins again this can be seen on cctv when we got back to Edinburgh bet had been paid out £850 to a stranger without producing identification and again recorded on cctv this is a disgrace no one from Ladbrokes has had the decency to phone me back if no satisfaction im going to police to get access to cctv and see who collected this bet as it wasnt steven collins been treated disgracefully by Ladbrokes alledgedly the biggest bookmakers in the Uk JOKE !

after putting a total of £1.050.00 pounds in one machine playing a one pound stake and playing the same game the machine never payed out more then a twenty pound prize global draw andladbrokes say the machines are random the % on the machine is 92% which is rubbish and that the machines are not interlinked which is also rubbishladbrokes only have a customer services because it sounds good like the man says if you lose in a casino i can take it playingladbrokes machines is just robbery i will never give them one penny of my money ever again i hope they go bankrupt they are nothing but robbers

Dear sir/madam,

The virtual racing system currently takes bets even if race is off. The punter does not know this if the bet is valid or not. If the bet loses the bet is discarded and the punter is none the wiser. he punter loses the money which ends with Ladbrokes or the employes at the shop. If however it wins and you attempt to collect the winnings you are told that is late bet and you get your money back. It happen to me this morning and I was witness to many occasions with other punters. It can turn nasty especially if you already are loosing money and when you have a winner, which is rare anyway, you are told that you are late. The computer systems are now so advanced to be able to close betting soon as the OFF is given on a particular race. Please help as is unfair on the public which support the betting industry with their presence in all betting shops.

Thanking you in anticipation

John Aristidou

I am ashamed of the current level of hostility aimed at England by my fellow Scots and was even more annoyed when i went into my local betting shop to place a bet and seen that the staff were decorating the shop with American flags in anticipation of the World Cup match between England and USA. I explained to the manager of the store that this type of anti-English sentiment shows our country in an extremely poor light. I am a proud Scotsman and i am also proud to be British and find it hard to excuse my fellow countrymen when they would rather support Argentina a nation we have engaged in military conflict with within living memory of most of our population. In which many Scottish servicemen were killed or injured fighting side by side our other British countrymen.

Needless to say i got nowhere with my discussion with the store manager. It is truly a sad time for Scotland when we as a nation have become more anti-English than Pro Scotland. Although in my opinion Scotland has a lot to be proud of. I suppose this kind of feeling is inevitable when it is encouraged by our First Minister and his gang in any other format this kind of attitude would be described by the Scottish media and Government as at best distasteful and at worst openly bigoted. I will not support a foreign sovereign nation above any of our fellow British nations and as England is Britain's only representative in the world cup I will be supporting them.

I received an email from Ladbrokes that I had a free bet worth £5. I went to my local betting shop and the arrogant woman behind the counter told me firmly that I did not have a free bet at all. I asked her if she would like to see my printed email (i had brought along as I envisaged such a problem). After arguing with her and her refusal to even look at the email, she spoke to her colleague who put my Ladbrokes card through the machine and muttered 'free bet'. She then proceeded to process my bet and gave me my slip. She did not say a word. No apologies not even an acknowledgement that I was still stood in front of her. The whole shop on, 32 Moor Street, Ormskirk Lancashire L39 2AQ was looking at this farce. I left saying thank you in a polite manner and she replied very sarcastically 'YES, Thank YOU!'

If ladbrokes do not wish to provide customers with free bets for their loyalty cards then fair enough but if they do, I do not wish to fight with an obnoxious Trout in order to receive my 'gift!'

The woman concerned was at the Ladbrokes shop at 4pm on Saturday 12th June 2010

COMPLAINT A,
LADBROKES PLC, refused to honour a bet i made in March, because i lost the duplicate to claim, i waited a week to hear and was told the WIN would not be paid, it was only £35:00, £5 Win @ 5/1
COMPLAINT B,
Today i had custody of my child, baring in mind the location of this branch is in a council estate, shopping mall, where undesirables gather ie. crackheads, smackheads, drunks, dealers & beggars.
with that in mind & the dangers to kids in this day & age, i refused to leave my child outside alone, i had words with the staff, the staff refused to allow me to bet, and a geezer offered to wait outside with my 6 year old boy, he did so, and they still refused to accept my bet, i flew into a rage, the toilet in this branch is used by junkies to smoke crack cocaine & heroin yet they wont allow a well behaved youngster to stand quietly with his father for 2mins, while he takes care of business. Tell me how that works?
garry.[protected]@live.co.uk

I have been going in bookmakers for years, and never have i been spoken to like that before.
i have just split up from my wife of 27 years, so was just keeping myself to myself.
went up to the counter looked away from the cashier at the time, there was a lady standing to the left of me i just smiled, then turned and put my bet on.
moving over to the side of the shop out of the way of anyone, the gil walked from the back of the shop with the lady. i looked across and the cashier starred glaring at me
i looked behind me wondering who she was looking at, and realised it was me, so i just smiled and raised my eyebrowsas i smiled.
she said what do you keep staring at me for, i replied i'm not staring at you, she replied yes you do and keep looking at me it's very unnerving, and i don't like it, this was in the shop. And i said have you got a problem she replied yer you keep staring at me, i replied i aint starring at you, carry on like that and you will have a problem. The other lady said something to the cashier and she said loud enough for people to hear, i don't know maybe he's a wierdo, now that in my book is slandering someones character, even other ladbrokes staff said that hazel in connaught avenue frinton- on -sea. i use to live in the west midlands and use ladbrokes when it was in merryhill aubery was the manager then. he moved to quinton west midlands and i use to see him now and again we use to talk i'm sure he would tell you i'm a genuine person. i would like this matter resolved as i cannot go in that shop again, and it's making me feel uneasy. many thanks warren.