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BetterHelp review: free trial 4

S
Author of the review
5:54 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was charged $182 without me knowing, I was contacted and told that they have taken the payment from my Paypal. Apparently, I signed up to the subscription and I did not do this, I have opened a case with PayPal about this and if I don't get my money back I will inform the police of this scam. The counsellor was never really there for me, she would appear every two days, now I know why it's because she was killing time and waiting for me to be charged. Give me money back before this gets long for you.

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Martina Manolcheva
US
1 comments
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Jul 18, 2018 1:15 pm EDT

Hi, I'm going through the same thing, did you resolve your problem?

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Ced1518
CA
4 comments
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Jul 18, 2018 2:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Martina Manolcheva

I ended up calling PayPal (that’s how I paid) and after about an hour of time on hold, they gave me an emergency refund. Then BetterHelp finally caved in (probably because PayPal was making them) and refunded me, so I gave the emergency refund back to PayPal. Did you pay through credit card or PayPal?

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ykirkland
US
1 comments
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Oct 18, 2018 8:43 am EDT

Hi, I am going through the same problem but I was charged by credit card, how do you think I can go about it to receive a refund.

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Ced1518
CA
4 comments
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Oct 18, 2018 9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of ykirkland

Call your credit card company and they can help

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    +1 (888) 688-9296
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    440 N. Wolfe Rd., Sunnyvale, California, 94085, United States
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    Dec 21, 2024
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BetterHelp Category
BetterHelp is ranked 2 among 159 companies in the Unauthorized Charges category
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