Classmates
Reviews and Complaints

As you consider exploring Classmates.com, it's crucial to approach with caution based on the diverse range of experiences shared by users. While some have expressed satisfaction with specific services like yearbook reprints, others have raised significant concerns about deceptive practices related to automatic renewals and billing issues. The platform seems to evoke strong emotions, with instances of disappointment and frustration highlighted in various reviews. Before engaging with Classmates.com, it's advisable to conduct thorough research and carefully evaluate the potential risks involved. Your journey on this platform may vary, so proceed with awareness and vigilance.

Good site to track down some of your old school friends? Or maybe a favorite teacher who made a difference in your life? This is the place to start. Basic access is free, premium access is modestly priced.

The list of 166 former classmates, supposedly yreaching out to me, included mostly duplicates of people I have never known. 3 only were actual former classmates.

I was pleased that I joined Classmates.com Through membership, I was able to reunite with classmates from 40+ years ago. This resulted in many of us meeting again for a reunion after 40+ years. Since our small highschool had closed down years ago, this site helped us find each other again. Very pleased.

In a world where people can look up old friends through Fb and Instagram, why would people PAY just to read who was viewed you? I joined thinking this would be a very useful website to find old yearbooks and old friends, I was wrong its confusing and boring. They need to up their game. Have a whole new system. Make it easier and fun to share yearbooks and pics.

Kept in touch with multiple high school associates from class of 1975. Also contacted others from graduating classes near 1975. Attended a December 2022 reunion, in Chicago Ridge area, with ROTC graduates and families. With pandemic and decrease in social gatherings in 2021 was glad to maintain friendships over the years. Looking forward to another larger high school reunion in 2023.

09\13\2018
I was pleased that I joined Classmates.COM. Threw a membership, I was able to reunite with classmates from 50+ years ago. This resulted in many of us meeting again for a reunion after 50+ years. Since our previous class leaders abandoned the reunion efforts this site was helpful to me. Fortunately another group of class leader's picked up the dropped baton. They ran with it and, there efforts culminated in a excellent 50TH re-union. It is my hope that there successful efforts will continue for a 55TH reunion of similar or greater caliber.
I too had reservations of joining this site. The majority of reviews are negative. Armed with that knowledge I joined then discontinued membership post 50TH reunion. I followed all directions given by Classmates and did not experience any billing problems.
I have recently re-joined my membership. They have improved on this site quite a bit. For example the year book browsing feature is a great added feature. One can actually look up a Classmates.com member or non member. Every one who was in the original year book is there. You can drill down deeper for any Classmates.com members only. This makes sense since they are providing a pay for service.
They do alert you to any one electronically leaving a foot print each and every time. I find that ok since, I like to see who is checking me out. One can change the notification settings in classmates.com to minimize or stop these help full (My opinion) Emails.The site seems to respond much faster and in a more dependable way than before. There customer service is also much improved.
The only draw back I have been disappointed in is there is no Mobile APP. According to there support people, "We apologize for this and there are no immediate plans to create a Mobile APP; at this time. One will find accessing Classmates.com from a mobile devise is limited.
Over All I am very satisfied with this site. I have been able to enjoy linking up to previous High School Chums and aquatint's. Some that were in other than senior year.

On November 13, 2023, I received a notice from my PayPal account that Classmates took the amount of $21.60 from my account to renew my paid membership.

I called the company and left my number. I was contacted back and I requested that my membership be cancelled and my payment refunded to me. The girl very rudely told me that she would cancel my membership but that no refund would be given. I told her that I was not aware that payments were pre-authorized when I signed up for 3 months, and she told me that it was part of my registration information. I again told her that I wanted a refund, to which she replied that no refunds are given. She then thanked me for calling Classmates and HUNG UP ON ME.

I intend to contact PayPal regarding this as well.

Joining iClassmates.com s a free venture giving the user limited access to features. An email address and a charge card is required.

After one year passes a $60.00 fee is charged to the member's account. This fee is not refundable according to membership care representatives.

Contacted representatives have no authority and their supervisors are not available to discuss the issue.

The representative will take a phone number in order for the complaining customer to speak with otherwise unavailable supervisors.

Representatives are unable to provide evidence that members' signed any agreement to multi-year membership or non refundable policy. Representatives claim that by possessing the member's email address they are in agreement with all terms stated anywhere on the internet.

My profile states I have an account code of 24 month. Two years ago I enjoyed using Classmates when planning for a high school reunion. Classmates charged my financial institution $18.00 for what I thought was a manual renewal at one year. Classmates charged me $36.00 on September 24, 2021 that I did not authorize period. Twenty four months later on September 24, 2023, I was charged $96.00 a recurrent payment from September 24, 2021. ACCOUNT INFORMATION

Account type: 24 Month

Expiration date: September 24, 2025

Renewal option: Manual

I do not understand why a 24 account would last from 2021 to 2025, four years. There is NO WAY to cancel the subscription online. Other reviews state users called to cancelled their subscriptions; however, their account is never cancelled. I paid on Pay Pal; therefore, Pay Pal cancelled my subscrition from there. DO NOT DO BUSINESS WITH CLASSMATES, they are SCAM ARTIST. They are breaking Federal Trade Commission laws for recurrent payments.

I cancelled my account last year. It was under my g mail account. I didn't know there were two accounts. The second account under my yahoo account did not get cancelled.

On 9/20/23 my credit card was charged a renewal fee of $60 without prior notification that my account was going to be charged.

Please help me get this charge refunded

[protected]@gmail.com

m.[protected]@yahoo.com. no loner in us

1. They allow realtors to buy, sell and legion numbers of homes free of charge at the cost of the other paying members on their website.

2. They issue their paid members false notices on a regular bases. ie.. someone supposedly has provided a new photo, when in fact, that very same photo was submitted 15 years ago!

3. They inform you the member that you have 3 new visitors, and when you go to check on it, there were no such visits by anyone of the 3 people that they have mentioned.

4. They have the names of the deceased on their in some cases with more than one profile, when the guy has been dead now for the last 15 years or better.

5. They allow some of their members (paid or otherwise) to carry 2 or 3 profiles on classmates.com.

6.They do very little to nothing to encourage further interest or to better stimulate a larger community membership.

7. In Canada here, they offer no nostalgic pictures of old yearbooks.

8. There are no managers to speak with. None. So, if you do have a concern or complaint, it will be ignored and the person who's fielding it will be simply hoping that you go away as you're interrupting her quiet time on Facebook who owns Classmates.

9.The interaction between the paying member and the classmates employee is generally a difficult one. No one there seems to have the maturity and professional know how to resolve any sorts of problems. There is no manager and probably no supervisor either, and if there were, I would very much doubt that their knowledge or communication skills would be any more professional.

Anyone can say " sorry" . That seems to be the magic cure word for classmates. However; when it comes to making any real changes, you can forget it. They are in competition to see who can do the least in 52 week period.

I have not heard from my sister, L.Hall, for may years. You keep sending messages to her on my mobile app. You have her listing friends as of 1972. She graduated in 1972. No way would she want to contact these people she does not know.

I thought classmates.com would be a good way to get ahold of her. Now I get classmates.com writing to my sister on my mobile app instead of me. That hurts my feelings. Please stop.Last time you had done this was on April 10 2023, time is not specified. Other times have been: April 4, 2023 April 2, 2023 March 28, 2023 March 21, 2023 March 19, 2023 Feb. 7, 2023

Someone is doing careless errors with your company. Please fix it!

They are charging me a membership, of $20 plus tax. I did not authorize this charge nor did I sign up for a membership. I have tired to log in with my email and my husbands and it does not have us on file.

I have called several times to cancel you are put on hold for 30 plus minutes. They offered no assistance when I did speak with a rep.

I need this reoccurring charge to stop immediately.

On 6/18/2022 I paid $35.00 for a lifetime membership chase card ending in 9302. When I get an email it blocks me from information and request that I join again.

What is up with the system?

I thought that if I sign in the problem would resolve itself. My email address was set up as [protected]@yahoo.com. That is the address classmate's emails are received. The password is Brooklyn4me2. I was not able to sign in.

It also showed a number. I think it is my membership number [protected]. Is this part of sign in?

If the password or email has to be changed to allow me to sign in please advise.

Unauthorized charge on November 6th 2022 $95 for a membership I don't have.

Classmates.com,

Close my account and remove all of my personal information from your servers please.

I did go into my account settings in early October 2022, no earlier than late September 2022 and changed my account back to free status. I had turned off auto renew AND I did not put my latest virtual Apple Card number as one of my payment methods for classmates.com when I reverted back to the free account in late September or early October.

On Wednesday November 16, 2022, I deleted the three payment methods listed in my account settings because I saw that the last four numbers of my newest virtual Apple Card number was listed as one of my payment methods, but I had just acquired my latest virtual Apple Card number in early September 2022.

You folks charged me anyway earlier this week when I know I turned off auto renewal and had reverted back to the free account weeks ago. This issue is the reason I'm filing a complaint with the Better Business Bureau and Consumer Affairs. Close my account and remove all of my personal information from your servers today please.

My name is Carlton L Hooper Acc# [protected] I have tried to get a phone number but that impossible. My acc is closed but you sent PayPal a transaction and charged me $45.00, in payments of $18.00 X 3. Please contact them and remove you charges on my Paypal account. You can contact me at [protected]@epbfi.com or [protected]. Thank you, Carlton Hooper

Classmates.com is an internet social network web site for school alumni connections. I signed up for one year membership on 9/20/2021. They set my PayPal account for automatic renewal without my knowledge. It was stated in the terms and conditions that there would be an automatic renewal, but I did not read it. The point is, I did not opt in for an automatic renewal. They sent me an email on 8/11/2022 stating that there would be a price increase for membership and that there would be an automatic renewal. This was one of hundreds of emails they sent me and I had stopped reading them. When I saw the charge for the renewal, I immediately wrote to them telling them I did not want the service and requested a refund. They refused. I disputed the charge with my credit card company and they continue to refuse to offer a refund. Any reputable company would refund my money knowing that I do not want the service. I have since found that the state of California filed a lawsuit against the company for this very reason and reached a settlement with penalties. They know what they are doing is a scam and yet they continue to do it.

I signed up for a free trial a year ago. Then cancelled my membership. Somehow a year later, even though my credit card was not listed, it automatically renewed my membership a year later using my credit card on file with Amazon pay. I did not authorize the membership. Nor did I have access to even log in and check it. It took them over two weeks to find my account in order to respond to me. I want a refund and they just told me it will not auto renew next year. Now I’m out 60 for no reason and without authorization.

My Account was charged $96 on Oct 21, 2022 for 2 year renewal - are you kidding me. Was $74 the previous 2 years! The charges didn't hit my credit card right away so I thought the renewal didn't go through so a new email was sent to me about a discounted membership for only $30 sounded great - for 1 year but after the charges hit for the 2 year renewal I was frustrated and thus just want out.

All I want to do I cancel any and all memberships with this company and the price vs. the value isn't worth it. The emails that come tell you to cancel membership - but nowhere does tell you to connect with you to get your charges reversed.

Hope fully a phone call directly will help bring this issue to a close and I'm fully reimbursed. Don't like the fact that it wasn't easy to cancel "on-line".

I complained about 2 to 3 weeks ago that my sister sueMcGowan Robertson that is our classmates fraudulently stowed my daughters picture and personal information and posted it on her classmates I have asked her to remove it but she has not done so as of today. She will not contact classmates to have it removed or give them her number that she registered with so I’m asking again for help. She has harassed me and my family for the past three months for personal reasons and this is how she still gets to me and us I would appreciate it if you could really see that she is removed from classmates thank you

On 8/26/22 Classmates took out $60 from our PayPal account. I noticed this & immediately cancelled the account the next day. We never authorized this payment. The total amount charged was $84. The billing number was B5UN822471W36527OG. We request a refund to our account immediately. Pay Pal transaction ID 7CE02361JC014590G. This is all the specific information I have at this time.

On August 7,2022,I was reviewing my checking account to determine which payments had cleared...I was unpleasantly surprised to see a charge had been paid for Classmates.com which I had not authorized in the amount of $18.00...upon further investigation, I was informed that Classmates.com was in the habit of overcharging it's consumers... The only charge that I authorized was over a year ago and I did not authorize any continued charges...in fact, I was not happy with their continuing emails with information about classmates that were not from 1969

I have tried for several months to cancel my account. It has not been used in years and need to get the monthly charge stopped. When trying to log in it will not accept any email or passwords or allow me to change the password. There is no customer care area info to reach out to them. To be able to cancel the subscription, you need to log in, but there is no way I can do that.

Registration [protected] I want to cancel my subscription andget a refunf fot the unused part. Everytime I try to get on aol blocks me out

This order was placed o october 19,2021 I am thoroughly dissatisfied with your product and was unable to find any classmates and aol blocked me out this convinced me to cancel and ask for a refund

I paid $36.00 for a 24 month membership I am asking for a refund forthe unused part I am making this as simple as I can. What other info do you want

About a year ago I signed up for a one year prescription, or at least that's what I thought. Near the end of my year with Classmates I made sure I was not going to be billed again. To my surprise they had a credit on file I had never given them the information for and yes they billed it. They billed me $60.00 when I looked up the renew cost it said I could have got it for $40.00. Yes I believe a class action law suite might be a consideration.

Ken