BharatGas
Reviews and Complaints

I am consumer of Bharat gas last ten year approximately. Now a day the service of the local agency is very poore . The delevered sylinder after 15 to 20 days after registry of sylinder. but always he delay . And asking us there are not any sylinder in our godMade a follow-up call. Agency mentioned booking not done. I was shocked. I had repeat the entire sequence of initial booking & follow up. The representative heard me and said that it will be delivered soon.
Cylinder still not delivered. On follow up the rep said that since the cylinder was it would take 4-5 days to be delivered. I lost my patience now and fired the guy.
I had made a telephonic booking for my cylinder and was told that I would get delivery within 8 days. Now today he said me that there will took 2 days for cylinder. Otherwice you will come and collect cylinder from office.. SHRI NIRMAL JYOTI GAS AGENCY SURENDRANAGAR(GUJRAT) My consumer no.3735. Please sir do something so they deliverd cylinder immdiately.

Sir,
I Sri B.C patnaik consumer no 8770, of M/S Laxmi Bharat Gas Agency, IRC Village, Bhubaneswar, Odisha I have been booked from 27th Feb, 2011 but till to day (i.e 22/3/2011) i did not got the cylinder form the above agency. But cylinder is available in the open market of Rs 600 to 700.

Please. do the need ful .

with regards,

B.C Patnaik
Consumer No 8770

Sir/Madam,
I had booked for a cylinder on 21/2/2011, booking no was-91938 to M/s Emiment Computers pvt. Ltd., shop no 5 & 6, L-1, 34/1, Sangam Vihar, New Delhi-110062 SAP code 146151. It is mome than 9 days I have not yet received the cylinder. Last refilling the cylinder i made call to area manager than i get the cylinder. on this time i am facing big problem for refilling the cylinder. Kindly arrange inquary againgst the distributor for this sevices.

Tula Ram Consumer no-7646
Ph [protected]

Respected Sir / Madam,
I ( Kamal Krishan ) am a resident of H.No. 201/7, Mohalla Kumharan Near Dholla Kuan Hansi, Distt. Hisar(Haryana)With Gas Copy No.3064. I am sorry to say that we are getting very poor services of LPG Cylinders from authorized gas agency(SAJJAN GAS SERVICE) In Hansi. Sometimes we have to wait for continuous 45 to 60 days and have to suffer frequently.
A lot of Complaints have been lodged to customer care center gas agency Hisar before but no action has been taken so far. I hope u would take strict action regarding this as soon as possible.

Thanks & Regards,

Kamal Krishan S/o. Sh. Net Ram

Add.- H.No. 201/7, Mohalla Kumharan
Near Dholla Kuan Hansi,
Distt. Hisar (Haryana) Pin 125033

Phone-[protected], [protected]

Date-09/02/2011

When telephoned for replacement of Bharat gas cylinder, The official in Agency insisted that new pipe/tube connecting cylinder and stove have to be purchased from agency in person, submitting many documents. Otherwise gas cylinder cannot be supplied to home. When informed our tube is new and also we have a spare new one at home, they said they cannot give, gas till we purchase new one from their office. So flatly refused to supply gas cylinder. Pleas do the needful to get justice and to get supply soon. In past many of these type of problems they created to us by over charging and not delivering gas cyulinder in time etc.
Complaint given by consumer No.10386, Swarna Bhavan, Cheppad - P.O, Haripad, Kerala, Pin 690507
Tel [protected]. contact person SASI DHARAN PILLAI.

I am a consumer of Bharat gas(consmer no.32153). I got transferred from Bangalore to Noida. Itook a house in Gour Green Avenue Indirapuram(GZB). I went to Vishnu Jyoti Gas Sevice, Brij Vihar, Ghaziabad on [protected], for gas connection. After paying the required charges I was told that cylinders will be supplied with two days. Accordingly after two days two cylinders were supplied. At that time we could not check the seal. Two days back we started using second cylinder and noticed that the seal was tampered. I suspect that they are giving used cylinders or some part of the gas is taken out. So I request the vigilance cell of Bharat Gas to investigate and find out the culprits responsible for this. I must be informed about the steps taken by your organization in thisregard.

Dear sir,
I introduce myself as bhartat gas consumer since 15 years availing from M/s. JKR Gas Company, [Distributor Bharat gas] Salem, Tamil Nadu. I found no complaints till date, but for the past several months delay supply on minimum usage[bearing 2 elders+2 sons] on small family is untolerable. After supply of one cyclinder, the one month time for re-booking again 15 days to 20 days time is too much, totally 60 days waiting for getting another one is reasonable ? I came to the agency many times, the response is nil.
My consumpti0n No:-19928 -Booked on 29.12.2010 till date no supply is found. Please do instruct of speed-up the supply of gas cyclinder and watch overall distributor's reports. The other Bharat gas distributor in town itself is making supply within a week time. Though it is not on demand seasons.
T.MD.Jainulabudeen, Salem, Tamil nadu, [India].

I am a domestic Gas user for Bharat Gas, Consumer # 55121 under the name of my father Shri.M.K.Vasu, we had booked our cylinder on 14/Dec/2010 booking # 2216, even after repeated reminders I am still not able to get the booked cylinder till date.First of all let me tell you that Bharat Gas as a company advertises that it supplies gas to its consumers at specified time within 24-48 hours, sorry to say that this grievance is not even taken care and repeated reminders falls on deaf ears.The agency name where we book our cylinder is Ashok Gas Service, Sai Satguru Apt, Shop#B-2, SaiNath Wadi, Asalfa Link Rd, Ghatkopar(W) –84, the response from their side is pathetic and undigestable, their services which they offer is very poor, we never thought Bharat Gas would render such a pathetic service, this is not the first instance where we have come across, past experience where after booking the cyclinder we didn’t get it for more than 20 days and after going to their agency all they had to say was the cylinder was received by us and the same reflects in their records we showed them our consumer card where the deliveryman makes a note an gives a receipt, then they said that they would send it to us and it could be bymistake that they may have made an entry in their logs, this is not just one case you will find people complaining in their office daily, when after repeated reminders on the telephone when we got no response I made a point of visiting them and knowing what lies beneath(the truth), in fact I was amazed to hear the reason of non-delivery or late delivery of Gas cylinders-the reason was that their computers were stolen and they do not have any alternate database.I even spoke to the manager Mr.D G.Sawant who was so very rude, I just asked him a simple question “If the computers are stolen have we to suffer because of them as they did not have a security Guard to my disguise the answer he gave me was quick and witty he answered me that “if I feel this he cannot help me and I need to switch or look for an alternative(should I think that he was pointing that I should purchase the cylinder by paying extra(black marketing this is surely done by their delivery man)”So now I started cursing the thieves who stole the computers not because it belonged to me but like me there were many consumers who were complaining of non-delivery of Cylinders, OH! how I think I made a great big blunder of remaining a loyal consumer to Bharat Gas instead I should have switched to HP Gas services which really gives services till wee hours in the evening.

The dealer U.G. Gas Service had delivered the expired cyliner - the mark put on the inner side of the top handle of the cyliner was B-10 meaning the cylinder was not safe to use beyond June'10 & the delivery was made during the second week of Nov'10. When the said cylinder was taken for replacing the empty cylinder, the regulator was coming off as soon as the regulator knob was twisted to on the gas supply & then we observed that the cylinder usage date had already expired in June'10. We lodged verbal complaint to the Agency on 07.12.2010 & he replaced the cylinder.

I am holding a Gas Connection bearing Consumer no: 3538 with BHARAT GAS SERVICE Holding dealer no: 244515, I have booked to refill my cylinder a fortnight back and was told by the service providers that the cylinder would be delivered to the address on the next working day after booking it.But till now i have not received any cylinder to my address and also there is no proper response from the service providers. I have been calling them from past one week and there is a similar response i am getting with the operators that refill cylinder would be send by the end of the day on the particular day.The same response i am getting from past four telephone conversations with the operator. I have recorded the conversation with the telephone operators of the particular gas dealer which i am going to disclose to the media about the issue and the problems which we are facing with it.

I am a consumer having No. 11034 Dinesh Aggarwal of your dealer Preet Gas Agency, Giddarbaha District Muktsar (Pb.)
Sir,
I have already lodged a complaint to your good self on 6th Oct-2010. The contents of the complaint are self explicit, but I am very sorry to say I have not received any response from your side. The irregularity committed by the agency is still prevailing. They are not providing us the refills at home delivery and under weight cylinders are still provided to the consumers and they are bound to take under weight deliveries. Even after more than 48 days I am still in wait for refill. The last refill was delivered to me after 75 days. Now you can will imagine about the working style and attitude towards the consumers, even your GM House is not responding the public graveness. and their answer is, ”we are not bound to respond about your complaints.” as per telephonic talks with Mr. Rajiv Sharma. So can I presume that these sights are just time wasting and futile exercise for consumers? If you are not in a position or lack of will power to readdress the Graveness of Consumers. I again repeat that I have get only 5 cylinders in this current year i.e. Jan-10 to till today. Hoping for the best reply!

Dear sir, 31/10/10
Ref: Consumer No- B-14824 (Bharat Gas)
Sub: Non receipt of my 2nd cylinder

Complaint against:
Bharatiya Gas Services (Distributor code- 431709, Bharat Petroleum Corpn. Ltd.)
Shop No- 2, Ganga Ashram, Court Road, Ranchi-834001

Complaint by:
Sabita Dutta
K.P.Enclave-302 A, Dipatoli, Bandhgari, H.B.Road, Ranchi-834009

Subject of complaint:
I am a consumer of Bharat Gas (LPG) since 01/11/1998, I applied for 2nd cylinder in the last week of July’10. I was called on 06/10/10 and insist to provide me a Water Filter worth Rs.1390/, which is out of way & I disagreed such proposal, and they ultimately refused me to provide the 2nd cylinder. I am ready to pay security dep.(1250/), refilling of gas(358/) & other related exp-(35/), but am not ready to pay the cost of Water Filter, which is not related to the matter.

Hence, I need your kind cooperation thus I can get the 2nd. Cylinder in the proper way and take the necessary action against the above distributor.

Thanking you,

Yours faithfully,

Sd/- SABITA DUTTA
Mobile No- [protected]

Sathuvachari,

Vellore-9.

26.10.2010

From

S.G.Ethiraj

No.10/28 Second West Cross Street

Nethaji Nagar

Sathuvachari

Vellore-632009 Tamil Nadu.

To

The Marketing Manager

Bharat Petrolium Corporation

Chennai

Sir

Sub LPG – LPG connection under the Agency “Sree Sai Enterprises, Gandhinagar, Vellore-6 -Tamil Nadu – Certain Difficulties faced in getting refilled cylinders-Regarding.

---------

I became the consumer of Bharat Gas in 1984 vide Deposit Rt. No.

782640Dt. 21.12.1984 with consumer connection No.1440 under the Agency

“Sri Venkateswara Gas Agency, Vellore-1, TamilNadu and also got the connection of additional cylinder wef July1993.

I am very much regret to state that as a consumer of Bharat Gas, I

have experienced much hardship in getting the refilled cylinder every month for the past 15 years under the Agency of “Sri Venkateswara Gas Agency, Vellore-1. Now I have been under a new Agency which has been commenced wef February 2010, and allotted new connection Numbers such as 3754 and 4133, by which I felt that there will be some relief under the new Agency and hope that the difficulties experienced already for the past 15 years will be reduced and supply of refilled cylinders will be made at a Quicker Interval of time.

But I regret to note that the difficulty is still continues to be prevailed under the new agency also in getting the refilled cylinders. Thus we have a conclusion that we have been cursed only because of that we are the consumer of Bharat gas.

For instance, I have booked for cylinder on 16.8.2010 vide Receipt No 73. Due to non-supply of cylinder up to the date of 9.9.2010, I have asked over phone on 9.9.2010 for which one person replied that the cash receipt has already been issued on 3.9.2010 and the supply will be made soon. But the supply has been made only on 14.9.2010, after a great struggle, that too without the cash memo. and also not obtaining the acknowledgement from me or my wife. In another instance I have booked for cylinder on 5.10.2010 and assured to supply in 10 days. Due to non-supply of cylinders the agency has been enquired for which they said that cash memo. for the above connections issued on 14.10.2010. But the supply has been made only on 27.10.2010, after a lapse of 13 days. These are the sample instances that we are experiencing the same difficulties whenever we booked for refilled cylinder.

I do not understand whether the above Agency is thinking that the refilled gas cylinders are supplied to us on free of cost or whether they are thinking that the Consumers of Bharat gas are mere jokers to belief on whatever they say. The way of replies to the consumers from the above Agency are in such a manner.

We are also not able to change the Consumer Connection to any other company such as Indian Oil Corporation or Hindustan Petrolium Corporation which are supplying the refilled cylinders within a reasonable interval of time and rectifies the difficulties caused by the consumers then and there.

I, on behalf of consumers of Bharat Gas request the authorities of Bharat Petrolium Corporation to regulate the supply of refilled gas cylinders at a reasonable interval of time and ensure the great relief to the consumers like me.

So, Please do the needful.

Thanking you,

Yours Faithfully

(S.G.Ethiraj)

Please look into matter on urgent basis,

One of bharat gas agency dipsikha gas & gadget.
Address: 103, n s road, harinavi subhasgram 24 pargana(s) westbengal kolkata 147. this deler very much delay on gas service delivery & also blacked gas of our booked without our knowledge.
This is doing one of there delivery boy uttam

I am an authorised user of bharat gas cylinder. this cylinder is normally which is supplied by bharat gas authorised dealer (shree ram, kharghar sec-20 near jalvayu vihar, navi mumbai). there was a manufacturing defect in cylinder due to that regulator could not fit. my wife called the office at about 0930 hrs. after one hour they send machinic to check the cylinder. machinec found that cylinder has manufacturing defect and he said I will inform the office about problem and you dont need to call again to office and cyclinder will be come within half an hour. after waiting one hour again called to office again asking what is your cosumer no. and reply was dont worry you will get with in half an hour. again awiated for one hour I approached the authorised dealer for replacement of the cylinder staff in office is behaving rudely. got same reply you will get soon after calling again and again severel times delivery boy replaced cylinder at about 1630 hrs. after a long stuggle. about poor service and behavier of staff action should be taken against them. due to manufacturin defect and poor service of deeler could not cook food till 1700 hrs.

i have booked gas on 5.10.2010 but today its16.10.2010 an there is no response about this.After that i booked that also 3 times again but thare is no response again here M/s anand ga9is service badarpur mandi road
new delhi-110044.kindly take action against their lazy employers.

shri veer vsingh
cons no.6233

My consumer No is V-9299 and the dealer is Vishnu Jyoti Gas Service, A-6 HIG Duplex, Brij Vihar, Ghaziabad.
I had booked for a cylinder gas on 21.09.2010 and was told that it will be delivered on 25.09.2010 i.e. Saturday. I kept on waiting on Saturday but in vain. On making enquiry about non-delivery, the dealer after trying for long, picked up the phone and in very rude and indifferent manner responded that it will be delivered on Monday. I told him that I had specially requested for weekend and there will be nobody at the residence on Monday. To which he curtly replied that "it is my problem" and banged the phone on my face.
Thereafter i have been trying to call them throughout on Saturday and Sunday but no body took the call despite the phone ringing.
This problem has arisen earlier also. The dealer behave as if they are obliging by taking the call or supplying the gas cylinder, which they do at their whims and fancies.
The modus operated by these dealer is that they deliberately don't supply the gas on the requested day/time and make it a point to deliver when no body is there at the residence, so that they will mark it delivered and sell the same in black market.
Even today also I have been trying to contact with the dealer, the phone was ringing but no body has bothered to pick the phone.
Please see to the complaint, because the gas is an essential service and these incorrigible persons cannot take the consumers for ride.
Thanks and Regards

Cylinder booking&delivery. sir, my consumer no 4780 vijayalaxmi nagar, chinna kodungaiyur, chennai 600051. chennai north. for the past one year this problem continues. after booking cylinder (after 15 days) again we have to call&also cylinder is not delivering. because of this we are cooking by wood&making our family mental torture since both of us going to office. kindly consider this matter as serious and make the problem solved permenantlt. thank you.

I have booked my domestic cooking gas at excel gas service at vashi, navi mumbai on 15 09 2010. my consumer number is 30970, but as usual, this dealer has not supplied me the gas cylinder till this date ie 09/09/10. although it should have been supplied within three days of booking. his modus operandi is, he sells all the domestic cylinders in hotels at double of cost. and whenever you contact him personally on his agency (he never picks up the phone to avoid contact), he says your house was locked hence delivery man returned. although my house is never locked. his delivery boys can be seen very easily distributing domestic gas cylinders at hotels in vashi area he is very notorious in blackmarketing in cylinders. most of the clints are sufferers. I feel he greases some bharat gas staff, that is the reason, no action is taken against him. will bharat gas will help me in delivering my cylinder immediately and take necessary actin against this dealer by cancelling his agency, to help the haplass consumers?. thanks. s. k trivedi

To 08/09/2010
Bpcl, crc
Ece house, (basement)
28-a, kg marg
New delhi 110001. (india)

Sub: - complaint against friends gas service, delhi - (code – 113600)

I am a customer of bharat gas with friends gas service, new friends colony, new delhi having consumer no 20477. above mentioned distributor is cheater and absurd, because everyone in the locality is having dispute with this agency.
When I got transferred from chennai to delhi I went to the agency with all necessary documents, but they insisted to purchase some cereals and refined oil from them. after all since then every time I face problem in gas booking i. e usually phone hang-up or prolonged ringing without response. every person is sitting over there assumes that he is owner of bharat gas and talks in very unparliamentarily language to each costumer.
Recently I am trying to book gas for last 7 days by phone, every time I am getting new booking number. but still gas is nit delivered to me. I also registered complaint twice at bharat gas website with reference numbers 97279 and 97381, but did not get any response from them.
This was my painful story and I am sure that every one has similar story. finally I tried to knock your door for help, perusing your selfless interest to solve the problems of the customer taking this issue sincerely.

Thanking you

Regards

Dr usama akram, ([protected])
Research officer
Ministry of health & f/w, govt of india

Address:
F-127/2, abul fazal enclave-ii
Shahin bagh, jamia nagar, new delhi-110025

Email: [protected]@gmail.com