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Big fish games is charging everyone's credit card and paypal account. I bought one game for my son one time and have five 6.99 charges on my paypal account. Beware these guys are a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased a standard pc game advertised as 30% discount, $6.99. Paid thru PayPal. Was charged $9.99. Contacted BigFish immediately asked for the error to be corrected or refund to be issued. BigFish replied within 3 hours via email that stated we had been refunded $9.99. This all happened during a three hour period today, 11/09/2017.
I returned to BigFish Games, deleated our payment information (PayPal) updated our contact Info & email address. I immediately received email from them asking me to reactivate my account. I clicked on the link. It routed me back to BigFish site and asked if I wished to reactivate my account, that I could cancel anytime. I clicked reactivate and was taken to the order page. That's where I read that I would be charged $6.99. I thought to myself what am I being charged for? I hadn't selected a game yet. So I backed out, did some digging around on their site and found, In tiny print, that by reactivating my membership I allow them to charge me $6.99 a month and would recieve 1 credit each time. Then I guess I'd just redeem the credit for a game. Can't say for sure cuz honestly I was so tried, I just closed my tablet. BUT! I will be monitoring my PayPal account very closely.
Ordered a game from Big Fish and it did not download. I have emailed them but no respose. I went to PayPal and you have to wait 180 days to file a complaint and get your money back. What a rip off Paypal and Big Fish are obviously in bed together to steal from the people who order games. I used to think that Paypay actually was on the side of the consumer but that is no longer the case. Big Business wins again and they do not care who they screw.