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CB Furniture Stores Big Lots Jade at store #4718 and manager Arianne
Big Lots

Big Lots review: Jade at store #4718 and manager Arianne

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9:49 pm EDT
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So i went into your store today 9/12/23 as my daughter moved into her 1st apartment. I had many items from the home section in my cart. These 2 ladies along w one other come down the aisle and ask if I needed another cart? I respond no thank you as I need to go through and eliminate some items. The problem occurred when i went to check out. I purchased some items for my ofc and needed to pay for them seperatly as I have to turn in work receipts for reimbursement & didnt want all my other items on that receipt. So i seperate and pay. All fine at this point. I tell the cashier that im taking these items out and grabbing my baby and ill be right back in for my cart. As I am walking out Jade says “what shes not getting any of these”, & the cashier responds and says she said she will be back. And Jade very rudely and condescensing says, “ no she wont”. So I turn around and say, who said I wouldnt be back? She says I did as her and the “manager” are pushing my carr away that I spent over an hour shopping for. I say dont put my stuff back. I walk to my car very upset, shaking and in disbelief that these employees are being so rude & blatent w disrespect to a good paying customer. So I walk back in confirm Arianne is the “manager” and inform them I would be calling corparate. Jade tells me thanks for wasting our time, and our wait, do you want corporates number? Ill get it for you, in a condescending way as if she feels she is untouchable. I tell Arianne so its okay for your employees to talk to customers like this. She replies you didnt give me a chance to say anything. But yet she allows her to stand at the register I am at. Getting a refund bcz at this point I am sick to my stomach over the encounter, shaking and refuse to support a store with employees like this. In the pictures below you will see my original receipt and the refund. Jade your employee stood in my face very intimidating and laughed at me for asking for a refund, and I honestly feel threathend.& afraid. I cant believe I went in to decorate my daughters first apartment and left the way I did. Its truly a big loss as I do all the shopping for the Fortune 500 company I work for in all 50 states. I cannot support this company & I truly hope this employee is reprimanded as well as the manger. If these were my employees they would be looking for another place of employement.

Desired outcome: Jade needs relieved from duty and the manager needs a final warning.

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