Menu
For Business Write a review File a complaint
Bitdefender

Bitdefender review: Worst antivirus ever made 4

J
Author of the review
6:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had read various reviews about bitdefender antivirus, so I decided to try it. This was the worst antivirus I have ever installed. It bogged down my computer to the point, where I could not even do a google search. It would take almost 20 minutes to boot up. There tech support kept having me install patches. It was one problem after another. Customer service would not issue me a refund even though their product does not work correctly. After 2 months I removed it from my computer, without any refund from the company. My computer is now running smoothly.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
Add a comment
R
R
Rala
RO
Send a message
Sep 10, 2009 6:01 pm EDT

Several antivirus software installed on the same computer can lead to PC slowdowns or even crashes, so this is what probably happened in your case. However you should try BitDefender 2010, it was only released in August and it was really appreciated by reviewers. If you have BitDefender only for 2 months your license key is still valid so the upgrade is free of charge.

A
A
altair401
southbridge, US
Send a message
Dec 04, 2010 1:04 pm EST

I agree...I installed Bitdefender because it was supposed to be the highest rated and the fact I could us the same license on 3 computers was an added bonus and no one could beat the price. But it is the WORST antivirus ever. My computer constantly hangs now since installing it. The virus scanner takes DAYS to complete. The service itself will just shut itself down leaving the computer vulnerable to attack and the only suggestion it gives is to restart as if to say this is a normal thing.

F
F
Fedup Yoozer
US
Send a message
Mar 19, 2017 8:18 pm EDT

I believe that the only reason Bitdefender keeps its share in the antivirus software market is because it is heavily advertised and promoted by several "information technology oriented" sites. Having been convinced about its high capabilities I installed the free edition of it several months ago. It kept popping up messages prompting to buy the full version all the time until the trial expired and it (appeared to have) stopped running its antivirus service, leaving the computer vulnerable to any threat. I tried to uninstall and switch back to my previous av software, without success. I used a removal tool for the case, still some components of bitdefender were left in my system. I had to switch back to a windows restore point to get my computer working and get rid of the obviously unwanted software. STILL, after all the trouble the service (gzserv.exe) is running in the background and I can't stop/remove it, as well as the registry keys associated with bitdefender AFTER the uninstallation/removal! The message I get is that I have to have Administration rights to do so. Funny thing, my account does have administration rights and actually is the only administrator in my system. Bitdefender certainly won't let go. Defends every last bit it gets its teeth on. Stay away or vivere pericolosamente.

H
H
hashtag
US
Send a message
Jun 15, 2018 9:52 am EDT

It is best antivirus ever made.

More Bitdefender reviews & complaints

Bitdefender - Un-Authorized credit Card charges 26
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bitdefender - unauthorized credit card charges 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bitdefender - Security internet service 30
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bitdefender - Unauthorized charges 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bitdefender - Bitdefender box 2 license
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Bitdefender - extra amount has been deducted 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bitdefender - paying bill with credit card
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Bitdefender Contacts

  2. Bitdefender phone numbers
    +40 213 001 226
    +40 213 001 226
    Click up if you have successfully reached Bitdefender by calling +40 213 001 226 phone number 9 9 users reported that they have successfully reached Bitdefender by calling +40 213 001 226 phone number Click down if you have unsuccessfully reached Bitdefender by calling +40 213 001 226 phone number 25 25 users reported that they have UNsuccessfully reached Bitdefender by calling +40 213 001 226 phone number
    Romania
    +40 374 303 027
    +40 374 303 027
    Click up if you have successfully reached Bitdefender by calling +40 374 303 027 phone number 1 1 users reported that they have successfully reached Bitdefender by calling +40 374 303 027 phone number Click down if you have unsuccessfully reached Bitdefender by calling +40 374 303 027 phone number 8 8 users reported that they have UNsuccessfully reached Bitdefender by calling +40 374 303 027 phone number
    Romania
    +40 212 641 794
    +40 212 641 794
    Click up if you have successfully reached Bitdefender by calling +40 212 641 794 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +40 212 641 794 phone number Click down if you have unsuccessfully reached Bitdefender by calling +40 212 641 794 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +40 212 641 794 phone number
    Worldwide
    +40 374 303 094
    +40 374 303 094
    Click up if you have successfully reached Bitdefender by calling +40 374 303 094 phone number 1 1 users reported that they have successfully reached Bitdefender by calling +40 374 303 094 phone number Click down if you have unsuccessfully reached Bitdefender by calling +40 374 303 094 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +40 374 303 094 phone number
    100%
    Confidence score
    Worldwide
    +1 (954) 414-9655
    +1 (954) 414-9655
    Click up if you have successfully reached Bitdefender by calling +1 (954) 414-9655 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +1 (954) 414-9655 phone number Click down if you have unsuccessfully reached Bitdefender by calling +1 (954) 414-9655 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +1 (954) 414-9655 phone number
    United States
    +1 (954) 281-4669
    +1 (954) 281-4669
    Click up if you have successfully reached Bitdefender by calling +1 (954) 281-4669 phone number 1 1 users reported that they have successfully reached Bitdefender by calling +1 (954) 281-4669 phone number Click down if you have unsuccessfully reached Bitdefender by calling +1 (954) 281-4669 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +1 (954) 281-4669 phone number
    100%
    Confidence score
    United States
    +1 (647) 955-1197
    +1 (647) 955-1197
    Click up if you have successfully reached Bitdefender by calling +1 (647) 955-1197 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +1 (647) 955-1197 phone number Click down if you have unsuccessfully reached Bitdefender by calling +1 (647) 955-1197 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +1 (647) 955-1197 phone number
    Canada
    +1 (647) 847-3405
    +1 (647) 847-3405
    Click up if you have successfully reached Bitdefender by calling +1 (647) 847-3405 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +1 (647) 847-3405 phone number Click down if you have unsuccessfully reached Bitdefender by calling +1 (647) 847-3405 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +1 (647) 847-3405 phone number
    Canada
    +44 208 819 2649
    +44 208 819 2649
    Click up if you have successfully reached Bitdefender by calling +44 208 819 2649 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +44 208 819 2649 phone number Click down if you have unsuccessfully reached Bitdefender by calling +44 208 819 2649 phone number 5 5 users reported that they have UNsuccessfully reached Bitdefender by calling +44 208 819 2649 phone number
    United Kingdom
    +44 203 514 8734
    +44 203 514 8734
    Click up if you have successfully reached Bitdefender by calling +44 203 514 8734 phone number 10 10 users reported that they have successfully reached Bitdefender by calling +44 203 514 8734 phone number Click down if you have unsuccessfully reached Bitdefender by calling +44 203 514 8734 phone number 5 5 users reported that they have UNsuccessfully reached Bitdefender by calling +44 203 514 8734 phone number
    33%
    Confidence score
    United Kingdom
    +61 280 144 572
    +61 280 144 572
    Click up if you have successfully reached Bitdefender by calling +61 280 144 572 phone number 1 1 users reported that they have successfully reached Bitdefender by calling +61 280 144 572 phone number Click down if you have unsuccessfully reached Bitdefender by calling +61 280 144 572 phone number 1 1 users reported that they have UNsuccessfully reached Bitdefender by calling +61 280 144 572 phone number
    Australia
    +61 280 148 283
    +61 280 148 283
    Click up if you have successfully reached Bitdefender by calling +61 280 148 283 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +61 280 148 283 phone number Click down if you have unsuccessfully reached Bitdefender by calling +61 280 148 283 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +61 280 148 283 phone number
    Australia
    +61 130 095 4574
    +61 130 095 4574
    Click up if you have successfully reached Bitdefender by calling +61 130 095 4574 phone number 6 6 users reported that they have successfully reached Bitdefender by calling +61 130 095 4574 phone number Click down if you have unsuccessfully reached Bitdefender by calling +61 130 095 4574 phone number 3 3 users reported that they have UNsuccessfully reached Bitdefender by calling +61 130 095 4574 phone number
    33%
    Confidence score
    Australia
    +64 99 853 551
    +64 99 853 551
    Click up if you have successfully reached Bitdefender by calling +64 99 853 551 phone number 5 5 users reported that they have successfully reached Bitdefender by calling +64 99 853 551 phone number Click down if you have unsuccessfully reached Bitdefender by calling +64 99 853 551 phone number 11 11 users reported that they have UNsuccessfully reached Bitdefender by calling +64 99 853 551 phone number
    New Zealand
    +64 98 010 330
    +64 98 010 330
    Click up if you have successfully reached Bitdefender by calling +64 98 010 330 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +64 98 010 330 phone number Click down if you have unsuccessfully reached Bitdefender by calling +64 98 010 330 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +64 98 010 330 phone number
    New Zealand
    +43 720 115 521
    +43 720 115 521
    Click up if you have successfully reached Bitdefender by calling +43 720 115 521 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +43 720 115 521 phone number Click down if you have unsuccessfully reached Bitdefender by calling +43 720 115 521 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +43 720 115 521 phone number
    Austria
    +32 70 358 304
    +32 70 358 304
    Click up if you have successfully reached Bitdefender by calling +32 70 358 304 phone number 2 2 users reported that they have successfully reached Bitdefender by calling +32 70 358 304 phone number Click down if you have unsuccessfully reached Bitdefender by calling +32 70 358 304 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +32 70 358 304 phone number
    100%
    Confidence score
    Belgium
    +32 28 807 170
    +32 28 807 170
    Click up if you have successfully reached Bitdefender by calling +32 28 807 170 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +32 28 807 170 phone number Click down if you have unsuccessfully reached Bitdefender by calling +32 28 807 170 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +32 28 807 170 phone number
    Belgium
    +33 800 961 161
    +33 800 961 161
    Click up if you have successfully reached Bitdefender by calling +33 800 961 161 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +33 800 961 161 phone number Click down if you have unsuccessfully reached Bitdefender by calling +33 800 961 161 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +33 800 961 161 phone number
    France
    +33 970 019 715
    +33 970 019 715
    Click up if you have successfully reached Bitdefender by calling +33 970 019 715 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +33 970 019 715 phone number Click down if you have unsuccessfully reached Bitdefender by calling +33 970 019 715 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +33 970 019 715 phone number
    France
    +49 230 4999 3005
    +49 230 4999 3005
    Click up if you have successfully reached Bitdefender by calling +49 230 4999 3005 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +49 230 4999 3005 phone number Click down if you have unsuccessfully reached Bitdefender by calling +49 230 4999 3005 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +49 230 4999 3005 phone number
    Germany
    +39 699 268 342
    +39 699 268 342
    Click up if you have successfully reached Bitdefender by calling +39 699 268 342 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +39 699 268 342 phone number Click down if you have unsuccessfully reached Bitdefender by calling +39 699 268 342 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +39 699 268 342 phone number
    Italy
    +31 208 084 508
    +31 208 084 508
    Click up if you have successfully reached Bitdefender by calling +31 208 084 508 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +31 208 084 508 phone number Click down if you have unsuccessfully reached Bitdefender by calling +31 208 084 508 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +31 208 084 508 phone number
    Netherlands
    +31 203 690 744
    +31 203 690 744
    Click up if you have successfully reached Bitdefender by calling +31 203 690 744 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +31 203 690 744 phone number Click down if you have unsuccessfully reached Bitdefender by calling +31 203 690 744 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +31 203 690 744 phone number
    Netherlands
    +34 932 202 375
    +34 932 202 375
    Click up if you have successfully reached Bitdefender by calling +34 932 202 375 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +34 932 202 375 phone number Click down if you have unsuccessfully reached Bitdefender by calling +34 932 202 375 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +34 932 202 375 phone number
    Spain
    +46 108 848 232
    +46 108 848 232
    Click up if you have successfully reached Bitdefender by calling +46 108 848 232 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +46 108 848 232 phone number Click down if you have unsuccessfully reached Bitdefender by calling +46 108 848 232 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +46 108 848 232 phone number
    Sweden
    +41 315 280 530
    +41 315 280 530
    Click up if you have successfully reached Bitdefender by calling +41 315 280 530 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +41 315 280 530 phone number Click down if you have unsuccessfully reached Bitdefender by calling +41 315 280 530 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +41 315 280 530 phone number
    Switzerland
    +81 368 908 580
    +81 368 908 580
    Click up if you have successfully reached Bitdefender by calling +81 368 908 580 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +81 368 908 580 phone number Click down if you have unsuccessfully reached Bitdefender by calling +81 368 908 580 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +81 368 908 580 phone number
    Japan
    +55 113 958 8035
    +55 113 958 8035
    Click up if you have successfully reached Bitdefender by calling +55 113 958 8035 phone number 0 0 users reported that they have successfully reached Bitdefender by calling +55 113 958 8035 phone number Click down if you have unsuccessfully reached Bitdefender by calling +55 113 958 8035 phone number 0 0 users reported that they have UNsuccessfully reached Bitdefender by calling +55 113 958 8035 phone number
    Brazil
    More phone numbers
  3. Bitdefender emails
  4. Bitdefender address
    15A Orhideelor St. Orhideea Towers, District 6, Bucharest, 060071, Romania
  5. Bitdefender social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Bitdefender contacts
Bitdefender Category
Bitdefender is ranked 6 among 20 companies in the Antivirus Software category