Bits And Pieces
Reviews and Complaints

There is a missing piece of the outside border of Grandma's Kitchen #43773, location 53-08-D-06 BY John Sloan. Brand new and just opened. I have searched the floor, the bag it came in and the box and gone through the rest of the pieces 3 times and it is just not here. Can you send me a new puzzle My acct number on the order is [protected]. Order #[protected].

Thank you.

Lynette Frays.

05-07-2024 Box of puzzles received on Mon 05-06-2024

I bought 3 items from Bits and Pieces for Christmas gifts, November 2022. Two of them turned out to be total disappointments.

The “Fitzroy storm glass” was nothing more than a tube with water that did nothing! We left it undisturbed for over 2 weeks and nothing ever changed in it.

The “amazing” hover ball came with zero directions. The first time we tried to use, It flew straight up into the light fixtures and crashed. Disappointing (and embarrassing) to give Christmas gifts that turned out to be junky.

I called the company to get a return label, but was told they do not offer that service. I put the 2 items in a small box to return, and paid $17 for return postage! Never again!

I would not recommend this company to my worst enemy! Waiting for my refund.

I hope it comes through. However, I am still out $17.

I placed my very first order on nov 14th. I needed it by Dec 3rd. I check on the status every day and it says ready to be shipped an instead of shipping it they have changed the shipping date 5 times. Now it says the middle of Dec. This is a terrible way to do business. If there is a problem send a message don’t just not say anything and leave us wondering. If I had known I wouldn’t get it right away I would have gotten him something else instead. If the delivery date changes again I will cancel it. Judy Gillan

Re : "In The Wild" "LARGE PIECE" puzzle.

Obviously NOT "large piece" (see photo)

I purchased this (and several others) for our 55+ community, many with vision & dexterity issue's. SO disappointed! I guess I can only hope the other puzzles I bought don't suffer from this bait & switch scheme. I've bought with happiness in the past. What's up?!

I placed an order on 11/20/2021 Christmas Gifts. They keep pushing out my shipping date every time I called. Called today 12/16/2021 they have extended my shipping date to 12/25/2021. That is not delivery date! Theses were gifts that I won't have by Christmas. Customer Service department useless. All they say is sorry. No customer satisfaction. Not able to speak to any person at corporate and the CEO Corey Hammond only contact is LinkedIn.

I emailed them requesting removal from all communication! I just (five minutes ago) deleted 14 emails! I called "customer service" and a lady I could not understand too info from me, but gave no indication that she even knew what was going on! How difficult can it be to remove my name, address, email, etc?

I ordered something from them, got it, but now, they flood my mail with "offers" about puzzles! I haven't done puzzles since I was a kid - 70+ years ago!

16.11.20 - order for four Tee-shirts. Paid with my Bank Card so delivery may be swift, and definitely in time for Christmas.
14.12.20 - nothing has been received.
I know Corona Virus would slow down your deliveries, and that your Firm would be busy at this time. However, nearly a months waiting is too long. Please send my order NOW!
A. J. B. Browne.

I ordered two jigsaw puzzles on 1st April 2020 and due to the current Covid-19 situation expected a bit of a wait for delivery.
On the 20th April I still hadn't received them so called them to find out what was happening and they told me that these were not in stock and they knew this on 4th April but for some reason had not informed me. They also confirmed a refund had been issued.
I asked them to send a confirmation of this and I received an email 20/4/20 from Ben Elwell stating that I would get three separate refunds - £12.99, £12.99 & £4.99.
I emailed Ben on 23/4/20 as the refunds still haven't appeared in my bank account.
It is now 27/4/20 and I still haven't received a refund or a reply to my email.

I ordered the product on December 10, 2018 for a birthday present in mid December.

The puzzle did not arrive at that time. I called about 3 times and received ridiculous response, back order blah, blah, blah. I was going to give it as a XMAS present and it did not arrive for that date as well. It is now 18 days after I ordered this item and there is still no arrival date in site.

How can I pursue other avenues to let people know and help others avoid the same issue I have had with Bits and Pieces.

This company is so dishonest...They are crooks! Please investigate them.

Should have read reviews before ordering from them. One of the higher priced items was missing from shipment. Customer Service person was almost impossible to understand due to lack of English skill. They wouldn't reshape item or refund. Would only give me a Bits and Pieces merchandise credit. Totally useless as I would never order from them again.

I give them 5 stars for fast delivery BUT 3 for shipping container .They ship their puzzles in a mailing bag which results in smashed in box corners. They use to use boxes. These were gifts and when i contacted customer service they told me "We are sorry and we will pass it on to the right department." Wth? No service to return and offer me new ones?
I am going to stick with WHITE MOUNTAIN PUZZLES. I never had a problem with them and their puzzles come in a shipping box.
I was a customer for years with B&Ps No more.

Bits and Pieces sent me the exact same jigsaw puzzle as one I had only recently ordered. As this was a 'free' puzzle I e-mailed them to ask whether they would be willing to exchange this. It took me some time to find an address for the customer services but I got a reply which said to return the jigsaw and to let them know which one I would like in return. I did this using the courier service they advise on the back of their invoices under returns. I paid £3.50 for this service but I heard nothing back from the company. I e-mailed them to ask where my replacement jigsaw was - they replied saying they had not received my parcel. They asked how I returned this and I advised I used their courier. They then asked for a barcode/tracking number which again I supplied. If they were not willing to deal with my query then why have they requested I supply this information. Bits and Pieces then said that they were not responsible for the parcel going missing and that I needed to contact the courier direct and sort this out myself. I did state that they should be the ones to sort this out as I used their courier - they then denied that this courier was employed by them but they give this courier's details for returns and even state it is 'their' courier. I did contact the courier but they say I need to contact the retailer to sort out. I have e-mailed Bits and Pieces further telling them this but not only are they not interested in my problem they are now refusing to answer my e-mails. I have also asked them to remove my details from their database and that I wanted no more contact from them. However, I am still receiving promotional e-mails. This is the worst company I have ever tried to deal with by way of customer services. All I wanted was a replacement jigsaw puzzle and now they have lost my business. I do have copies of all my correspondence but I am upload below.

I placed a large for may Christmas Day placed in my name only for them to be sent to my dad so tried to get help from customer service only to be told I didn't have an account and it would cost me to return as it ruined Christmas day ended up sending back only to track delivery service to be told they can't help as its the retailer that needs to contact them when you phone bits and pieces they say no I need to contact the return delivery service so it looks like I'm £120 down never going to use bits and pieces again worst company ever as no one wants to help

My order arrived today. The packaging was OK but the product was broken. It took me over an hour to try to get it back together. Was going to contact customer service but when I began reading all the complaints about the company I am not going to waste my time..maybe this company needs to be shut down! Online ordering is risky to begin with but not being able to have confidence that the advertising is to be trusted is a real shame. There is a statement on the shipping paper to reference WEB9CVB0U1600 with any comments. The order number is [protected] and a customer account is [protected]. A lot of good all that information does if the company doesn't even try to make things right with the customer. I am so disappointed..

I was foolish enough not to read any reviews about this company. Have ordered items on the 20th of November, they arrived on the 2nd of December. Packaging was extremely poor, cupboard boxes were destroyed and not presentable. Two items were missing. Called them, was told that the items were out of stock and according to them they sent them off. Offered a refund, apparently by cheque which should take 7-10 days to arrive. Will see. Extremely disappointing service!

Saw them advertised in Daily Express 1/11/15. Got them soon enough, on the 7th, but was appalled at the quality. If I'd seen them on a market stall at a fiver I would not have bought them. I ordered large, for size 9 feet, but the sole is 3cms shorter than the slippers they were to replace ! I rang 'Customer Sevices' this morning, expecting to pay the 10p per minute their website states, but was told on the phone that it was 13p per minute. I was told to return the items for a refund. I asked if the cost of returning the items would also be refunded. No, not their policy ! I am annoyed with myself. We all hate being ripped off, but if I had the Company reviews first, I would probably not have placed the order !

Spent over £30 with this company for my elderly mum, 3rd September, not heard a dickie bird from them since, cheeky sods have took the money from my bank account and yet there are no signs of the jigsaws my poor old mum loves to do. I have tried ringing customer services but cannot get through at all, I expect the amount of times I been left on hold I've probably spent as much as the cost of the jigsaws themselves! No one has ever answered, is it all a scam? There's no email address, no complaints procedure to follow, so I'm going to write to them to see if I get any joy, if not I shall contact trading standards to see where I stand in getting my money back. Shame on them. Does anyone have a similar story, or a happy ending dare I ask?

We ordered 3 puzzles from www.bitsandpieces.com. We got the confirmation info and receipt from them, but after 7 days we haven’t received the order. We emailed and asked to tell where the order was, but the seller shocked us. He told that he has sent the order and provided the address. But it wasn’t our address. We asked to send the order again, but he refused and asked to pay again. We have no idea what we need to do in such situations. Maybe someone can advise something.

I placed an order with Bits and Pieces on the 15th Oct and now, nearly a month later I still have not received my parcel and they have not replied to my emails. Can anyone advise me on my rights and whether I can just ask for a refund at the this point? If i contact my bank can they cancel the payment ?
Many thanks
EPB

A dreadful organisation with utterly no regard for their customers.
First and foremost, they take money as soon as the order is placed, in our case, this was some weeks before the goods arrived. In this day and age, such practise is thankfully very rare, but not if you're "Bits and Pieces".
Our goods were faulty on arrival - we discarded the batteries, and replaced them with new Duracells. As the product still wouldn't function, we returned it for replacement. Their answer ... a refund of £2.00 arrived for goods costing over £12.00.
As a previous complainant mentioned - do yourself a favour - DO NOT DEAL WITH THIS COMPANY - they do not care one bit for customer satisfaction.