BlendJet’s earns a 2.9-star rating from 38 reviews, showing that the majority of portable blender users are somewhat satisfied with their blending experience.
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I placed an order on December 25th for a Blendjet portable blender and a XL 32 oz cup
I placed an order on December 25th for a Blendjet portable blender and a XL 32 oz cup. On Blendjet's site it states the shipping is an express 2 day shipping. It shows on there site if orders are placed M-F before 3pm PST the order will be processed same day. If not it will be the next business day. I ordered on Christmas day so I knew it wouldn't be processed for a day or so. However, it's been 6 days now and i haven't gotten a confirmation of purchase. The money was taking out of my account, $77.67, on 12-27-22 (ordered placed on 12-25-22). When I call Blendjet there is no live person to speak to. It is a pre-recorded message that states to leave a message and someone will get back to you in 3-4 days?! Same with email. I left two emails already and have not heard anything back. In the emails I stated to cancel my order and to refund my money back to me in full. When I login in to my account it shows paid and it also shows item as "unfulfilled". When I went to look at Reviews on Blendjet's site I could read reviews but there is no way to post any reviews. I Googled how to post a review to Blendjet's site and found a website called TrustPilot. There are *** reviews. I started reading them and there were hundreds of reviews from just this month December 2022. I didn't even have to read past December's posts. The reviews were stating people placed orders to Blendjet w/express 2 days shipping and haven't received any word of orders being processed and/or shipped out. The reviews also stated their accounts were charged for the products. The reviews stated they have tried emailing and calling the company as well. Most of the people stated they haven't gotten a response back. Others state they got a generic email stating the order will be processed but still no tracking info and haven't received the merchandise weeks after the response. Many people like myself stated they would be contacting their banks and also Complaintsboard.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
Were incredibly sorry for the delay with your order. On top of much higher-than-expected demand, with all of the sicknesses going around right now, many of our fulfillment team members were unable to come to work as planned, as we did not want them handling customer packages. As a result, we fell a bit behind schedule. In addition to our delay each shipping company has experienced record high volume this year and have gotten a bit behind themselves.
Our team is working around the clock to ensure orders ship as quickly as possible and our customer service team is growing rapidly to meet our new volume. I'll be checking in with you directly, as well, to ensure you've been taken care of.
Looking forward to chatting more soon.
Warmly
I ordered on December 15th (Friday), 2 of the Blendjets
I ordered on December 15th (Friday), 2 of the Blendjets. As stated on the Blendjet's website, it should've been shipped out immediately with 2-Day Priority shipping (as shown on checkout/order). I have seen other complaints and the response is that anything AFTER the 15th wasn't guaranteed (which I'm not sure that was even stated on their website). So my order should've been guaranteed. On Tuesday, December 20th I received an email stating the order was "on the way". I checked the status and it appeared the label was ready, but it hadn't been picked up yet. Since this was a Tuesday night that I received the email, I hoped it would go out on Wednesday morning and I would receive it Friday or the latest on Saturday (Christmas Eve). I kept checking the status on Wednesday and Thursday, and it was still showing it hadn't been picked up. I called Blendjet on Thursday and of course, I couldn't get through to anyone, so I tried emailing since they stated response time could be quicker by doing so. So I emailed them on the morning of the 22nd and never received an email or call back regarding my order (not shipped yet). I never did get the order in time for Christmas. I received it on Tuesday, December 27th. We immediately opened the one and charged it for almost a full day and tried the next day. It doesn't work at all. Doesn't charge and I've tried all the things they suggest on their website. Obviously, it is defective. I finally called on December 30th and left a message regarding the late shipment and the defective Blendjet, as well as, I emailed them the same information that day. It is now Wednesday, January 4th and I still have not received an email or call from them. I called one more time and left a message today, right before filing this complaint. The other Blendjet was just barely given to the person that was supposed to get it for Christmas. As of right now, I don't know if that one works. I at least want my money back for the defective one.
The complaint has been investigated and resolved to the customer’s satisfaction.
The company is unresponsive to my email requests for return instructions and a refund
The company is unresponsive to my email requests for return instructions and a refund. . I did not receive the six blend jets until 12/28-29-too late to give them as gifts. It was supposed to be two-day delivery. I emailed the company on January 4 requesting a refund and return instructions. Their response was that they were very busy and to not email them again because that would slow down response time. I only have 30 days to return and think they are stalling. I have attached proof of purchase and payment.PROOF OF PURCHASE AND PAYMENT Hi ***,Thank you for shopping with us! Were currently processing your order. Please note that if your order includes multiple items, they may arrive in separate packages. Well let you know when each one ships!VIEW DETAILS or Visit our store Order number #*** summary BlendJet 2 3 Slate HOLIDAY SALE - 20% OFF (-$29.97)$149.85 $119.88 BlendJet 2 3 White HOLIDAY SALE - 20% OFF (-$29.97)$149.85 $119.88 Route Package Protection 1 $1.35 $1.35 Subtotal $241.11 Shipping $0.00 *** TAX $14.46 Total $255.57 USD You saved $59.94 Customer information Shipping address *** Billing address *** Shipping method *** 2-Day Priority *** Payment method Payment method $255.57 MY EMAIL TO BLEND-JET SUPPORT I purchased six blend jets. They arrived on December 28, and all recipients had left. I now need to return five blend jets. I just used one that I ordered for myself.I will keep it, but It is less powerful than your ads say it is, and it is not as easy to clean as your ads indicate. Please advise. How do I return the five blend jePleasePlease send a return label if possible?Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
On December 12, 2022 I ordered a Black Marble BlendJet 2, a Jetsetter insulated sleeve, a 3 year protection plan, and Route package protection
On December 12, 2022 I ordered a Black Marble BlendJet 2, a Jetsetter insulated sleeve, a 3 year protection plan, and Route package protection for a total of $75.86. The company promises two day *** priority Shipping and later advertised the last day to order for guaranteed Christmas delivery is December 15, 2022, three days after my order so I should be good. My order number is ***. On December 14, 2022 I received an email from Blendjet that my order was confirmed and the package is on the way along with a *** tracking number. On December 15, 2022 *** said a pre shipment label was created and they were waiting on the item. At 1:51am on December 15, 2022 *** shows the shipping label was created but they are waiting on the item. The next *** update is not until December 22, 2022 at 5:43pm saying the item was accepted at the origin facility. This is ten days after the order was placed and it is still in ***. On December 22, 2022 at 6:58pm it says the package is now at the regional facility. I emailed and sent a text to Blendjet on December 23, 2022 because the item wasnt moving and I do not have it. They stated I would receive a response within two days. As of December 28, 2022 I have not received an answer to my issue. On December 26, 2022 *** did another update that said it was moving through the network arriving late. There are no updates since that date. On December 27, 2022 at 8:17 pm I received text response saying they need to confirm my name before they can move any further. I provided that information in my email and I provided the order number in my text sent on December 23, 2022. The tracking number originally said I would receive the item by 8 pm on December 27, ***. They have my money, they guaranteed delivery by Christmas if I order before 12/15/2022 and they claim they will ship *** priority two day mail. They also claim to respond within two days. False advertising!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was told to request a replacement part for blend jet I did this and it was confirmed on 2/16/2024 As of this date I have not received this part.
My order number is 4295768
My name is barbara Grason 5560 Montauk lane Bethlehem Pa 18017 My email is mbaird@ptd.net
Blend jet jar was broken received
Assonta and Nicole Williams has been stealing blendjets check the cameras and kia the lead knows about it roll back your cameras find out for your self the office in benicia
An employee there store my at&t phone and my p.o box key her name is Nicole Williams
I bought my Blendjet about a month ago. It worked great until yesterday. I was going to use it and it didn’t work. I tried to charge and the light coms on but it won’t charge. Serial number is [protected]. My e-mail is entpat@yahoo.com or patknurse@yahoo.com. Thank you Pat
BlendJet Reviews 0
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About BlendJet
The blender comes in a compact and lightweight design that makes it easy to carry around without weighing you down. The BlendJet's sleek and modern-style design is also attractive, making it an impressive gadget to own. Its stylish appearance, coupled with its portability, makes it easy to add to your gym bag or travel bag.
Offering powerful performance, the BlendJet is equipped with stainless-steel blades powered by a rechargeable lithium-ion battery that can blend through virtually anything you add to it, fast and efficiently. Whether you opt for fruits, vegetables, yogurt, ice, and other ingredients, the BlendJet's blades work efficiently to ensure that the ingredients are blended uniformly, producing a creamy and smooth texture for your drinks, every time.
The blender is also versatile and easy to use, featuring a one-touch blend button that saves you time and effort, eliminating the need to twist and lock the container to the base like many other blenders require. The BlendJet's unique motor power allows it to blend your favorite drinks in seconds, without requiring an external power source.
Moreover, cleaning the BlendJet is simple and quick, thanks to its detachable parts that are easy to rinse and wipe clean. Its compact design makes it easy to store, saving you valuable kitchen space.
In conclusion, BlendJet is an excellent addition to your lifestyle and can help you enjoy healthy, nutritious, and delicious smoothies and shakes, even when you're out and about. Its compact, lightweight, and durable design, coupled with exceptional performance, makes it a must-have for anyone looking to be health-conscious while on-the-go. Get your BlendJet today and blend your way to a healthier lifestyle!
Overview of BlendJet complaint handling
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BlendJet Contacts
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BlendJet phone numbers+1 (844) 588-1555+1 (844) 588-1555Click up if you have successfully reached BlendJet by calling +1 (844) 588-1555 phone number 19 19 users reported that they have successfully reached BlendJet by calling +1 (844) 588-1555 phone number Click down if you have unsuccessfully reached BlendJet by calling +1 (844) 588-1555 phone number 16 16 users reported that they have UNsuccessfully reached BlendJet by calling +1 (844) 588-1555 phone number
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BlendJet emailssupport@blendjet.com94%Confidence score: 94%Supportwholesale@blendjet.com79%Confidence score: 79%Sales
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BlendJet address535 Getty Ct Ste A, Benicia, California, 94510-1179, United States
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BlendJet social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 12, 2024
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On December 12, 2022 I ordered a Black Marble BlendJet 2, a Jetsetter insulated sleeve, a 3 year protection plan, and Route package protectionRecent comments about BlendJet company
On December 12, 2022 I ordered a Black Marble BlendJet 2, a Jetsetter insulated sleeve, a 3 year protection plan, and Route package protection
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