Blindsgalore
Reviews and Complaints

need blinds do not use BLINDSGALORE. we ordered custom blinds for our sliders it takes like 8 weeks when we received them they were blinds for someone in Vegas. they said they would remake them and ship them again well they arrived today after another 7 weeks and guess what they were blinds for a customer in California. It took me 2hours to get through to customer service and all they offered was to remake them and ship them again. I explained that I have been extremely inconvenienced and also have a contractor waiting to install them. they offered me 5% off for my troubles or said I could cancel the order. I think you know what we did

Made my 3rd purchase online as my first 2 were fantastic. This time I received calls and emails that the header choice I was offered wasn't actually available for what I ordered, even though it was an option for me to choose. When I reached out to discuss my options, I was met with a less than pleasant response 3 days after I responded, and only after I had to call. DeAsia, the representative, refused to offer the replacement option at a reduced price, and blamed the website and manufacturer for the error. The amount of what i requested was $45. Minimal to what my order total was. Needless to say, I canceled the order and will take my business elsewhere.

I purchased blinds from Blindsgalore on July 6, on July 7 I realized I had ordered the wrong color and since I had just ordered them I thought I could exchange for another color or possibly get a refund. I tried to contact the company numerous times by phone, as well as email but I received no response. Right now my estimated delivery date is Aug 5 which gives the company plenty of time to make the changes for me, but there is absolutely no communication from their customer service dept. I can only hope that once I receive my purchase I will be able to contact someone to make an exchange. By the way, I had no problem talking with customer service prior to purchasing. Very poor customer service.

I bought six controllers for the front house over the phone from a company rep. The rep said I needed a specific device for the motorized blinds to work together. After installation, I found the remote could control all blinds at once, making the extra device unnecessary. Blindsgalore refuses to accept the return of the opened smart hub, which I was sold but don't need. This device, usually over $200, is for smartphone control of the blinds, which I was unaware of. I consider this poor customer service.

I am at this moment, an hour and a half on hold with no answer. This is my fourth attempt to get ANY response from blindsgalore.com to faulty shades that I spent hundreds on. One week after installation, they stopped rolling up and one of them got contractions in the fabric that won't come out and look terrible. The first phone call (one month ago), I was given a customer service representative who told me to send a photo of the problem to her email. I did so. I followed up a week later. No response at any time. There's an option for a callback on the hold line, but I have ZERO confidence that they will ever respond to me, as they didn't ever respond to the emails. I would suggest you order at your own risk.

I was reluctant to purchase blinds on line for being fearful the blind measurements being wrong. My first order was wrong and my fear came true. I called customer service about these custom blinds. I found out I was the one who gave the wrong measurements. They need the measurements of the entire window opening for inside mounting of the mini blinds. I gave the customer service representative the correct measurements they needed and they custom made them again for me at no additional cost. I was to take the blinds that did not fit to a Habitat for Humanity store to be donated. The replacement blinds arrived and fit perfectly. This is a great company and they make your blinds as long as you give the right measurements. You can also call them to explain any problems and they will accommodate to your needs.

Ordered custom roman shades. The order arrived and when we opened the package, realized that the top wood panel (that you attach to the wall) was snapped in half. There was also a stain on one of the shades. I immediately sent an email to the customer service team with photos (email sent on May 28th). I still have not received a response (today is June 2nd). I called them on May 29th and after being put on hold for 20 minutes was connected with a customer service rep. He said that he would escalated the situation to the manufacturer and that I would be receiving an email confirming that they would be sending me new blinds. I asked if a return was an option and he said "no". Still have not received communication from the manufacturer regarding receipt of the complaint and whether or not they will be sending me new blinds.

Order blinds for my whole home, brand new construction, in two batches. On the first one I measured one of the windows wrong by an inch. Have been reaching out to 3 months trying to get it replaced, as their policy states you can. The second batch came in and one of the blinds was a foot short on height. It doesn't fill the window. I double check the measurements and I got them dead on. Also the blinds them self's show the right measurements, the factory just screwed up on how long it should be. Have been trying to get one of my errors and one of their errors fixed for months. I finally got ahold of someone after hours of waiting on phone. They pulled up my order and asked to put me on hold while he looked into it. Then hung up on me. I have not been able to get through on the phone since and all my emails go unanswered. Worst customer service I have ever experienced. How is someone not even responding to email inquiries? They state that emails will be responded to in 5 days. 3 weeks later since the most recent and nothing. Go somewhere else to get blinds, or else you are rolling the dice that everything is right he first time.

DO NOT DO BUSINESS WITH BLINDS GALORE-THIS COMPANY SOLD DEFECTIVE BLINDS. IT HAS TAKEN THREE MONTHS FOR THIS COMPANY TO REPOND TO AN ONGOING BLIND ORDER. FINALLY, THE BLINDS WERE DETERMINED DEFECTIVE FROM THE MANUFACTURER. BLINDS GALORE RECEIVED A REFUND FROM THE MANUFACTURER BUT WONT PASS ON THE REFUND TO THE CUSTOMER. THE CUSTOMER HAS DELT WITH THEIR POOR CUSTOMER SERVICE AND STALLING TECHNIQUES SINCE MAY 2022. BECAUSE THE BLINDS WERE DEFECTIVE, THE COMPANY WONT SHIP NEW BLINDS UNLESS THE CUSTOMER PAYS MORE. THIS IS HORRIBLE. NOT ONLY HAS THE CUSTOMER HAD TO DEAL WITH DEFECTIVE AND HORRIBLE CUSTOMER SERIVCE, THEY NOW ARE BEING TOLD BLIND GALORE WILL NOT MAKE THE BLIND ORDER GOOD WITH OUT THE CUSTOMER PAYING MORE OUT OF POCKET. BLINDS GALORE WANTS THE CUSTOMER TO TAKE THE BLINDS DOWN DEFECTIVE BLINDS AND DONATE THEM. WELLTHE BLINDS ARE DEFECTIVE AND BLINDS GALORE HAS RECEIVED A REFUND FROM THE MANUFACTURER. IS THEIR A LIABLITY ISSUE SINCE THE BLINDS HAVE BEEN DETERMINED DEFECTIVE.BLIND GALORE SHOULD HAVE STEPPED UP ONCE BLINDS GALORE RECEIVED A REFUND FOR THE DEFECTIVE BINDS AND SEND NEW BLINDS TO THE CUSTOMER.DO NOT ORDER BLINDS FROM THIS BLINDS GALORE.

Avoid this company at all costs. I purchased blinds from this company for my skylights. They advertised blinds that could operate as smart blinds. They also recommended an installer for my area. The blinds came and it took me almost 3 weeks to get in touch with the installer and arrange for him to come out. However, once the installer came, he discovered that the solar panels were missing, so he could not complete the installment. I contacted Blindsgalore and they told me that the solar panels were on back order. However, no one bother to tell me this when I placed the order for the blinds. I did not place my order on line, I actually called and talked to someone. The solar panels finally arrived and I have not been able to get in touch with their installer. I have called him several times and left messages. However, he refuses to answer the phone and return phone calls. Ir has been well over 3 months that I started this project and I have no idea if it will be finished. I have reported this twice to Blindsgalore with no assistance from them. Now I understand that I could have purchased the blinds from *** or Lowes. ***'s installers are very dependable. They installed all of the blinds in my entire home.

If I could give zero stars, I would. First, it was taking forever to get my order. When I looked at my order, they somehow had the wrong address (my former address from five years ago), so I contacted them to change the address. They assured me that the address was changed. A couple of weeks later, I was notified via email that my order was delivered but when I checked my front door it wasn't there, so I went to my old address, 30 minutes away and got lucky that the owner was there and had received my order. When I got it home the 3 roller shades that I ordered for side-by-side windows were all 4 inches too big. I followed the online measurement directions which suggested that you add 2 inches per side to your measurements for an outside mount. I should have stayed with my original measurements. When I called, they suggested that I keep an inch on each side. They re-made them, and AGAIN sent them to the wrong address - even after I re-confirmed that they had the right one. Again, I had to go to my old address to look for my delivery. This time, no one was home, so I took a chance and waited in front of their house for a while until someone may come home. Luckily, someone showed up within 90 minutes. This time they had showed up with 2 boxes! They re-made it twice (6 roller shades), all still too big! Due to the global pandemic and for personal reasons, I waited to address the issue. When I finally was able to contact them, I was sent a message that the CSR's supervisor determined that the blinds were made correctly. Therefore, they cannot offer a remake for this order. Their policy states that they will make up to 4 shades if the customer is not completely happy. However, they offered to remake the shades at a discounted price! I will not give them one more penny! Worst service ever! A $500.00 lesson learned - They stole my money and left me with 9 useless roller shades to get rid of. I do not recommend them!

DO NOT BUY FROM! This company could care less about the customer or their well being. On 5/23 I placed an order for 2 shades. The next day I received an email stating 'estimated delivery 5/30'. The date came and went so I sent an email and got an auto reply stating 'estimated delivery 6/15'. Again, the date passed so I sent an email on 6/18. No response until 7/1 stating 'estimated delivery 7/15'. I responded and wanted to cancel the order. I received an email telling me the order was already shipped. I never received an email about them being shipped obviously. So, a month and a half after placing the order I finally received the shades. The one shade was missing the mounting brackets for the valance, the valance didn't have predrilled holes like it showed in the instructions and the other shade had the wrong color hardware and end caps. I immediately sent an email on 7/6 about the issues and was willing to compromise by accepting the wrong color shade and just wanted the correct color hardware which would adequately hide the wrong color end caps and wanted the valance mounting brackets sent. On 7/7 they responded that they contacted the manufacturer (Coolaroo) about the issues. Still no response by 7/14 so I sent an email requesting return shipping and a refund for the shade that was the wrong color and for the valance I had ordered for the other shade. 7/15 they responded that by the end of the week it should be resolved. I waited an additional 3 days before emailing because I heard nothing and requested again for return shipping and a refund on 7/21. On 7/22 they responded and asked I contact the manufacturer myself to resolve the issues. This was not acceptable and again I requested a refund and return shipping. I heard nothing until I sent another email on 7/27 again requesting a refund and return shipping. She never even read the previous email and asked if I contacted the manufacturer. I responded letting them know it wasn't my job to do their job and requested a refund and return shipping. The response I got was 'We can refund you back. However, we ask if you can donate your blinds to a local charity and provide a receipt for proof of donation. Once i receive this, i will proceed with your refund.' Excuse me? My response was, 'I'm sorry, what? 2 things wrong with your request. #1- During this Covid outbreak I don't go anywhere that isn't essential. Work, grocery store and home. That's it. I live in a county of Pennsylvania that is still having some pretty serious positive Covid cases on a daily basis and will not risk going anywhere that isn't essential. & #2- regardless I work long hours and six days a week. You are now asking me to take a couple of hours out of my time to donate these for you so you can use the receipt and write it off at the end of the year because you don't want to pay to return ship them. This is ridiculous and I am sorry I ever purchased these from your company. It could be weeks before I have anytime to go somewhere to donate these during their hours of operation, especially with the Covid constraints on my county and, like I said, I am not putting myself at risk of contracting the Covid-19 just to help you write this off as a donation by going somewhere nonessential. Just send me a return shipping label'. The response I got was the same. Donate them and we will refund your money once they have proof of receipt. I responded 'This is not an acceptable resolution. Your unreasonable request, forcing me to go to a nonessential establishment with the current level of Covid cases in my area and concerns of possible transmission of the virus and becoming infected shows that your company is more interested in what is easiest for you with no concerns for your customer's health and welfare. I feel it is so egregious at this time that I am refusing your request. I will be certain to notify the ComplaintsBoard.com, my bank for which I used my Visa card for the purchase, and will also be certain that the general public is made well aware of your actions through all possible social media forums and review sites. I was more then reasonable with compromising on the solution to make this right in the beginning even though it took a month and a half for delivery. I was willing to keep the wrong color blind and just requested new hardware to cover the wrong color and simply requested the hardware that was missing for the valance for the other blind. Enough of my time has been wasted already on this with no acceptable resolution. Requesting that I waste additional personal time finding a donation site and putting my health at risk is unreasonable and unacceptable. If you want them donated then you send me a return shipping label and you take your own time and risk your own health to do so.' DON'T BUY FROM THIS COMPANY. They are just the middle man and if there is a problem it will not get resolved and they won't even allow you to ship the item back for a refund. Obviously they don't care and would rather do what is easy rather then what is right. I wish I would have never purchased these shades from them.

Purchased Blinds on 11/27. I received damage and didn't receive the full order. I ordered 6 blinds. Office, Bedroom #3, Bedroom #4 arrived ok. Master Bedroom, - (Received Damaged, the back casing isn't) Bedroom 1 - (Received Damaged, the roller fell out of the unit) Bedroom 2- (Received Improper Measurement) I have called them, several times and did receive my remotes and power supplies after my 8th call but as of today (Feb. 5 2021 still haven't received the replacement order. I have was told by December 28th, January 7, January 23rd, February 05, and now February 9th. I just want my replacement blinds as I have no window covering.. Or refund on the 3 defective items.

I ordered Levolor shades from Blindsgalore. I researched carefully the measurements because dimensions were critical for this application. I had the following chat session with Levolor support: Bob 12:23:29 p.m. On an outside mount roller shade, is the width of the material true to the width I specify in the order? LEVOLOR Specialist 12:25:34 p.m. There is no deduction , but let me confirm 12:26:58 p.m. there is no deduction on the fabric for an outside mount Bob 12:27:14 p.m. Thank you. When the shades arrived, they were all approximately 1" short on fabric width. Now Levolor and Blindsgalore tell me the shade fabric width is trimmed up to 1.25" short of specification! Neither Blindsgalore or Levolor have proposed a solution.

I bought Bali Blinds from Blindsgalore. Due to the pandemic, installation was delayed. The shades don't fit properly since they were cut too much. The side rails for the blackout shades prevent window opening, posing a fire hazard. The shades jam in the rails. They are of poor quality. Customer service wouldn't assist me after 30 days of receipt. I tried contacting Allyisa for a resolution but got no response. I seek a refund for these unsatisfactory shades.

On May 20, I ordered a 94 inch outside mount shade from blindsgalore.com on order ***. The price of the shade was $307.86. Their website guides you through the ordering process asking questions such as shade width, length, fabric style, mounting style, etc. Their website clearly indicates no deductions will be taken for outside mount shades unlike inside mount shades. When I received the product, it was only 91 5/8 inch. They are offering to remake a larger shade, but I would need to pay a higher price plus shipping. I indicated I was not interested in paying more plus shipping to get a true 94 inch shade. I also stated I would be willing to keep the shade but at a discounted price since it is not the correct size. Blindsgalore indicated no discount was necessary since the shade was correct. It appears other customers have had similar problems.

After numerous problems with my order, I finally got the correct shades delivered. However, they did not arrive with a remote control and there is absolutely no other way to operate them. I have contacted customer service three or four times about the remote control. Originally, they told me it would be shipped on November 5th but nothing has arrived and I never received a tracking number or any proof that a remote was shipped. Several emails have gone unanswered. The blinds were expensive, we paid an electrician to install them and they are not usable. We have taped sheets to the window, which is absurd given how much we paid for these shades. Customer service at this company is completely careless. There have been other problems, including a charge for something I did not order but at this point, I just want the remote control and to be done with them. Please help.

On January 31, I ordered ONE custom blind from Blindsgalore in San Diego. I was told that I may have up to a 30 day delay in receiving the blind. That was acceptable. After the first 30 days (in fact I waited until March 10) to reach out, the status of my order only showed processing online and I was unable to have any of my phone calls answered or returned. I finally got an email on March 26 stating that my order would be shipped on March 30. It was not. Again on March 29 (the day before another promised ship date), I received a message that stated it would ship on April 9. My response (on March 29) was that if they could not ship on April 9, to please cancel the order and refund my credit card. They have ghosted me. No response whatsoever. I don't think they intended to ever fulfill the order and they are the most unprofessional shop I've dealt with in a very long time.

Blinds Galore charged my family bank account for Four (4) transactions of $311.70 (totaling $1246.80) that were not approved nor were purchases made. Email was sent to customer care but no response. Phone call resulted in attendant laughing at situation and claiming it is not real as they have no record of an order. *** of Canada has confirmed, with no doubt, the transactions occurred and the benefit was provided to blinds galore. Blinds galore continues to refute the existence of any transaction. Furthermore, standard internal communication would resolve this issue. The request was for customer care to contact their superiors or an individual within the organization with the ability to review credit card payments to confirm receipt of the four (4) transactions totaling $1246.80. They refused and continued to laugh at the situation. I am at a loss at how to proceed as the company is clearing stonewalling and refusing to do the most basic of due diligence.

On 4/29, I ordered 2 window blinds. When they arrived on 06/03, I quickly noticed my error in the measurements. I contacted BlindsGalore on 6/4 via phone and spoke with *** (Customer Care Specialist) She was super helpful. She told me that she would reorder these with the correct measurements. Their return policy for this order was to donate the blinds and reply with photos displaying the donation receipt. I donated the blinds to Goodwill and sent *** my donation receipt and picture showing donation on 06/08. I contacted her again on 06/23 checkin on the order and confirming she received my donation receipt. I looked on my account on their website and my reorder was not listed. I emailed my question and concern on their website under "Contact Us". I have tried calling multiple, multiple times and sit on hold. I've left voice mails at least 2 times. I've waited 30+ minutes for someone to pick up. No one has ever contacted me in any way since June 5.

I purchased over $3,000 worth of product in May for multiple windows in my house. When the product arrived I was immediately shocked to see that what arrived was not at all what was pictured online. The metal bracket is exposed at the top of the *** shades and a seam is exposed on each side of the shades. Furthermore, when the shades are in the up position they protrude outside of the window jamb. I immediately contacted the company and indicated that I was extremely dissatisfied with what had arrived, as it was not what was pictured online. It took multiple hours on hold before I was directed to the "supervisor", ***, that would deal with my case. He was quite rude when I expressed my dissatisfaction but indicated that I should submit pictures via email. I immediately did so, however, did not hear from him for over a week. Once I followed up he responded that he could not see anything wrong with the product and offered no solution. I then continued to attempt to contact him

Purchased two motorized shades April, Order # ***. The motor failed on one of the shades. Multiple attempts have been made to contact Customer Service, only to be put on hold for over an hour while annoying music plays. I did get through to CS once and was informed that a new motor would be shipped and an email would be sent with the tracking #. That was two weeks ago and still no email or motor. I noticed there is absolutely no delay when calling to PURCHASE, seems there is plenty of staff available to field those calls. I paid $1000. for these shades and have had to take it down since it no longer works. Since this has happened I can see this seems to be their MO - NO CUSTOMER SERVICE after the business gets your money. Really - how hard would it be to ship a wand motor and maintain a good relationship with your customer? I planned to purchase more blinds, but there is absolutely no way I would ever deal with this company again and wish I could warn other customers of their horrid customer service.

I filed a complaint on an order placed on 9/7 with Blinds Galore for sending shutters with incorrect measurements. The replacement shutters arrived on 12/17 with damages and manufacturing errors. I sent photos to their customer service. After communication, it was agreed that I would be reimbursed by the manufacturer. However, updates from the customer service agent indicate no response from the manufacturer regarding my refund. I emphasized that my purchase was from Blinds Galore, who should issue the refund. There's been no update on the timeframe for receiving my refund for the purchase made on 9/7.

I placed an order on 7/5 for two Plantation Wood Shutters. We received them on 9/9. As had been the issue with a previous order, a large shutter unit arrived damaged. By damaged I mean with broken slats and wood parts. We have repeatedly contacted Blinds Galore about the problem and have been given numerous excuses for why they haven't sent replacement shutters. I've personally been told the manufacturer was unreliable and taking too long to fulfill orders. I was told BG no longer uses the manufacturer. I had to take pics of the damage and send to BG to prove the shutters were damaged. Then I called a month later to get an ETA on the replacements and was informed no order for replacements had been placed because they weren't sure both panels needed to be replaced, and they were waiting to talk to me. Both myself and my husband spoke with them and made it clear the entire unit was damaged prior to that. I have gone around and around with this company and their so-called customer service, and I'm done calling them. All I want is what I ordered, undamaged, and I will NEVER order anything from Blinds Galore again.

I had placed an order for a set of blinds. My order number is #*** ... I had placed my order well over 14 days ago. Today, I reached out via your phone lines to see what the current update to my order was as I do understand COVID has caused delays but I was still curious as to how long until I'd be expecting my order. After having waited almost 30 minutes on hold, a woman answers. She has me on speaker and I can barely hear her. She readjusts her volume and becomes incredibly rude with me. I tell her my order number, she tells me my product isn't expected to ship until June 25th. NOWHERE on the purchase, my invoice or anything did it state I'd have to wait a month and a half for my purchase to just SHIP! I told the representative that that wasn't going to be acceptable and I politely asked for a refund. In the course of 3 seconds, the rep goes, "Fine. I sent you a confirmation email. Goodbye." And hangs up. I couldn't get a word in edgewise. I'm absolutely horrified. The way your rep spoke to me was dehumanizing. This was my first time purchasing with Blindsgalore and my LAST time purchasing with your company. I want a refund. I want a confirmation that my refund has been processed and I'd like this in writing. I see that this is a common trend and similar experience among tons of your customers. I find this is a bait and switch tactic and the way your customer support team handles customer calls is further worrying for anyone wanting to spend money with your business.

Ordered three motorized shades and remote control from Blindsgalore in October . Amount $831.73. When they arrived in November, I read the directions, but had to call customer service. Written directions came with my order, stating the remote was pre-programmed with channels and limit positions, which I found untrue. I hung the shades, and the remote malfunctioned. Factory settings were incorrect! I spent two days on the phone with customer service without resolution. On the third day, customer service gave up, directing me to the manufacturer. They promised two new shades and a remote; only one shade arrived. The lower limit on one shade won't set, and the old remote fails to enter program mode for the largest shade. Even with new batteries, no change. The new remote, which I specifically requested to be set by the factory in Mexico, arrived unprogrammed and nonfunctional. Customer service has been dismissive, and the ComplaintsBoard.com might be my next contact. One representative tried to assist but lacked the necessary expertise. If these shades can function as promised, I expect a knowledgeable person to contact me. Otherwise, I demand a full refund of $831.73 as initially guaranteed. I have supporting documents and video evidence.

Order for Plantation Shutter Sliding Door $1,776.86 arrived on 11/5 with missing hardware. Vendor was informed on 11/6. Additional hardware arrived later and was installed on 11/21. Subsequently, a plastic louvre piece broke. Vendor was contacted with photos of damage, promised to call back on 12/21 but did not. Further attempts to communicate were made on 12/22. Vendor emailed on 12/22 claiming missing notes but was reminded of the issue. On 12/23, vendor requested a panel remake with an estimated ship date of 12/28. Instead of a panel, only two tilt rod connectors arrived on 1/2. The warranty promises a 3-year coverage, but service and warranty fulfillment are unsatisfactory.