BlindsParts.com review: horrible customer service 8

Lets get the full story, you can read it for your self...
This complaining does not represent our 12 years online.

Many customers value the time we take to ship the correct parts,
the emails with the current status of their order & upgraded parts
or options for "out of production parts".
However, we do apologize for any inconvenience this may have caused you.

We built this service (Site) Catalog for our industry & consumers to use for free.
It was to help solve the problem of verbally describing the thingamabob to your local retailers.
We provided a data base of pictures to identify our industry's parts.

Ratings / Complaining like this can be very inaccurate due to the volume of not more than one.
Do a search on articles about this subject & sites like this that use this customer to draw traffic
to make advertising revenue from consumers clicking their Advertising Banners

We are only trying to defend our company & protect our families.
We understand Text is not the best way to communicate,
it can be grossly misinterpreted, but we all know what "ALL CAPS" means.

As we research this order we find:
$9.95 for the part & $3.56 for Shipping.
This has been refunded & the parts have not been returned.

Customer service may have responded with more detail than required
to a consumer that misunderstood our shipping information online or what they were purchasing,
We show no phone calls to our customer service, only emails from this customer.
They also started a dispute in PayPal

They had 3 different departments trying to respond almost simultaneous
because they could not wait for anything.

One of our responses may have incorrectly escalated as more accusations
& slander were made against us
They are instructed not to respond to unreasonable request,
aggressive, threatening emails or phone calls.

This specific email is what the consumer considered rude & apparently started the problem:::
This email states their order is about to ship,

Order #Z56550
XXXXX XXXXX
XXXX XX XXX
Las Vegas, NV XXXXX
(1) VERTICAL WAND MASTER CARRIER 08 (VMC09966) -- ( Filled )
Thanks for your patience. We are on the last stages of processing your order and should be shipping shortly. Consider the time as quality control to make sure we are sending correct parts and to prevent mistakes. You will receive an email the day your order ships so you know it is on the way.
Customer Service

This is how they responded to that automated email.
They Started A PayPal Dispute:

Filling a dispute in paypal is not something you do without cause,
It can be considered fraud,
It is a direct assault on our Business & Families well being.
We did not refuse to refund their order,
We hadn't even received their cancellation email yet.
We told them their order was going to ship,
This consumer may have been projecting this rudeness they accuse us of.
This is about Rudeness?
Someone who lacks consideration
for the feelings of others and who is deliberately insolent is rude
Although people of any age may be rude, crude, ill-mannered, or uncouth, callow almost always applies to those who are young or immature; it suggests naiveté and lack of sophistication

#Z56550
XXX XXXX
XXX XX XXX
Las Vegas, NV XXXX

From Buyer -XXXX XXX 5/15/2010 14:21 MST
I ordered a part to fix my vertical blinds from Blind Tech on Saturday, May 8, 2010. On Thursday, May 13th, I received and email telling me that my part had not shipped yet and to "consider the time as quality control."
Meanwhile, I found the part elsewhere with quicker shipping. Had Blind Tech already sent the part, I would have kept it as a spare. But, because it has not shipped yet, I prefer to just cancel the order all together. I have left a voice message and sent 3 emails to cancel this order.

Then they sent an cancellation email to us:

From: XXXXX@hotmail.com
To: orderstatus@blindsparts.com; customerservice@blindsparts.com
Subject: Order #Z5655
Date: Sat, 15 May 2010 16:04:40 -0500

Please cancel this order.
Order # Z56550
Customer # 33635
Order was placed on Saturday, May 8, 2010
Total $13.51
Please cancel the order and credit my PayPal account.
Thank you.

Then Our Response:::

(1) VERTICAL WAND MASTER CARRIER 08 (VMC09966) -- ( Shipped )
Your Order was shipped Saturday, May 15, 2010: First Class Confirmation.
If you would still like to cancel your order, please write "Refused" on the package and send it back.
This is your Delivery Confirmation Number:
9101805213907402439350
You can check delivery status at this link:
http://www.usps.com/shipping/trackandconfirm.
Or copy paste this url into a web browser:
http://www.usps.com/shipping/trackandconfirm.htm
It can take up to 24 to 48 hours to register on their site,
if you see this error: "There is no record of this item.", please give it a day and check status again.
Customer Service

{Many Accusations by this consumer are false & are just their opinion or feelings trying to do all this damage to us, We would have stopped it in shipping if we knew to cancel it.}

In the PayPal Dispute this was the exchange:::

From Seller - Blind Tech 5/16/2010 08:36 MST
The day you filed this, your order shipped. Are you going to do what you said you would, then take down this dispute, you can file it again if necessary. Please read what you purchase, our shipping information is clearly stated through out your purchase. Your custom order shipped in 8 calendar days & 5 Business days. Custom means you can't buy off the shelf & only so many parts are made for a limited produced number of blinds in a fashion driven industry. We are creating a full service company to bring these parts to your local hardware, then you can have them same day. Consumers like you slow it down & maybe prevent it from happening at all. Instant gratification is not possible to sustain. We have to state the worst case processing time for consumers like you. 90% of our orders do ship within 3 to 5 days. Do you know you are stealing from us, by wasting our Time = Money. Then we have to pass the cost onto the next consumer. We are trying to bring the prices down, the others sites will have to also. not increase them because you keep adding cost. We know who is out there, they only can guess if they will ship sooner, & will state anything to get your sale. They are human too & no infrastructure to provide this service consistency & cost effectively. They can only process so many orders a day too. So if they are busy, good luck with that promise they made. We are not robots, your 3 emails/phone messages are an example of your lack of patience. You have not given anytime for a response, before you sent the next one.

From Buyer - XXX XXXX 5/17/2010 18:29 MST
Wow! You guys are SO incredibly rude! I will never, ever do business with you in the future. And I will gladly tell my friends & family of the horrible customer service at your website. I have not received the part still. I canceled the order before you even shipped it, so possibly you have "stolen" from yourself.
I didn't expect "instant gratification" but when I received your first rude message, I canceled because you are not the kind of business I work with. YOU have lack of patience - you want a payment immediately, but then don't even send out an email confirmation about the order! And you have no patience for customers with questions. I know when I order things online that they take time. And I'm willing to wait for quality service. Your service has not been quality.
I don't care if you are unable to get products into the stores because I don't care about your company. Any company that treats customers as rudely as you have treated me through your emails doesn't deserve to succeed. If/when the package arrives, I will return it without opening it.

From Buyer - XXX XXX 5/17/2010 19:52 MST (delivered at 12:46 pm on May 17, )
I just barely received a package from you. And although I would prefer to return it just so that I would never be considered a customer of yours, I do NOT trust you to return my money. I will keep the part just to be done with your company. You treat people with total disrespect and hatefulness. I don't do business with people like that. Life is hard enough without being treated, AS A CUSTOMER, like that. I WAS YOUR CUSTOMER. Business that don't treat CUSTOMERS as real people, with respect, don't stay in business long. It is the businesses responsibility to keep customers happy - within reason. You did not do this. You have much to learn. Much.
From Buyer - XXX XXXXX
5/17/2010 19:53 MST
Thank you PayPal. You protected my credit card information from getting into the hands of people whom may use it in
PayPal Note: Buyer confirmed that buyer and seller reached an amicable resolution on this Dispute and buyer closed the Dispute.
5/17/2010 19:53 MST

This is one of several time lines recorded as this order was processed:
This is information we use to improve our delivery time.
This is part of the quality control process.
We do have even more information recorded in our Custom Built Data Base

5/12/2010 2:03:19 PM:kim
Printed UPC label for: (VERTICAL WAND MASTER CARRIER 08)

5/12/2010 2:05:04 PM:kim
Printed Current Stock: VERTICAL WAND MASTER CARRIER 11
for VERTICAL WAND MASTER CARRIER 08

5/12/2010 2:06:45 PM:kim
Pulled: VERTICAL WAND MASTER CARRIER 08 (Z56550-1)

5/12/2010 2:06:46 PM:kim
Confirmed for Shipping, Pkg #1: VERTICAL WAND MASTER CARRIER 08 (#Z56550-1)

{This is when the supposed Rude Email Was Sent}
5/13/2010 5:25:10 PM:Anthony
Sent Ship FU to XXXXX@hotmail.com (#Z56550-1)

5/15/2010 11:46:42 AM:Brent
Scanned into Shipping Script...

5/15/2010 11:47:03 AM:Brent
Scanned:SC Z56550-1 Counted in Shipping Script

5/17/2010 1:05:44 PM:Chris
Sent Complete to XXXX@hotmail.com (#Z56550-1)

Live USPS Tracking Results for tracking #9101805213907402439350
Track Summary:
Your item was delivered at 12:46 pm on May 17, 2010 in LAS VEGAS, NV XXXX.
Status:
Delivered

All the information in question is posted clearly on our site & only a few parts of the several 1000s we offer should be clearly marked to have compatible or upgrades shipped. Without the original picture you can not identify the new part being fabricated to replace your old part. If there are errors on the site please be specific. We are always improving our service to better serve our consumers.

This was their last email to us.

To whom it may concern,

I would send this email to the head of your company, but I get the feeling that they, like the people I have received emails from, wouldn't care. I don't even expect that you will take the time to read this, but I'm going to write it anyway.

I have NEVER had such horrible customer service from any company I've worked with in the past. I read your website carefully and knew that it would take at least a week to receive my part, if not longer. After I ordered, I didn't receive a confirmation of my order or any communication from your company at all. I didn't worry about it. And then the Thursday after I ordered, I received an email that I thought was rude and extremely unprofessional. I then knew that this was not a company that would treat me well as a consumer. That they would instead treat me like an unwanted annoyance. When I choose to purchase from a company, I'm looking to establish a relationship that will benefit the both of us for years to come. It seems you don't want this with any of your consumers, based on the reviews I've read online, and the way you talk down to us in emails.

I found a local company to buy the part I needed. I could have done this from the beginning, but as I stated earlier, I prefer a company that I can work with in the future (that sells a variety of parts). After I fixed my blinds, I looked online and the order status said it was still in processing. Also, the email I had received two days earlier said that when the part shipped, I would receive and email confirmation. I had not received an email confirmation of shipping, your website did not indicate the part had shipped, so I canceled the order. Your company has many emails, so I sent a cancellation email to each one of them. I also called your company and left a message of the phone. Well... it appears you DO work Saturdays, just not open for business. So, after I canceled the order, you decided to ship it anyway. Is this just so you could keep $13.51? After I canceled the order with you, in every way possible, I processed a claim on PayPal to make sure I got my money returned.

The response you posted on PayPal (on Sunday when you are "closed") was THE RUDEST I have ever EVER been treated by any company. To suggest that by canceling my order, trying to save you from shipping a part you hadn't shipped yet, you accuse me of "stealing" from you! And you accuse me of being the problem with rising prices because of my impatience. Well guess what? I'm willing to pay double what I paid your company to work with people who treat me with respect. I order many things from over seas because they seem to be better at customer service in some areas. And I'm willing to pay the extra to cover their cost in shipping internationally, I'm willing to wait an extra month for shipping by boat, and I'm a happy customer when I return to them for continued services. Your company could learn much from their example.

I was going to return the part that I received from you, just because it came from such an unworthy company. Yes, unworthy of loyal consumers like me. However, I don't trust you to give me a refund. I think you would steal from me. So, I will keep the part, and sell it to a vendor I know, and be done with you. Never to do business with again. And I will be sure to tell everyone I know in the window covering business of this treatment from your company. Keep my $13.51. It will make no difference to my budget, and I hope it was worth it to you - to treat people with utter disrespect - to make such a small amount of money.

I'm done with you and your company.

orderstatus@blindsparts.com
customerservice@blindsparts.com
cancelorder@blindsparts.com

This is not a game, everyone has time to protect their Families & Business.
Do you not know what you are doing?
You are trying to destroy our Honest Hard Working way of Living,
that is worth all the time in the world.
It has taken 20 Years to get here,
you think we are going to let you unjustly destroy that without a fight.

3 to 4 Hateful emails on the internet do not represent 12 years online.

We use Biz rate, every customer has the chance to rate us,
Then only 5 to 10% respond.
Even with the odds of more unhappy people will respond than happy ones,
means our average is pretty good for a little company doing a big job.

Be sure to rate us against other sites doing what we do, not Amazon.com
Even we are consumers, we know what is out there.
I have waited 2 to 3 weeks for stuff from name brands.
We are saints compared to the professional legal ways they steal from us all.
We are just slow at shipping some custom products & make mistakes sometimes.

6/16/2010:
The Window Covering Hardware Store
Customer Certified
Over 500 customers have rated this store
Detailed Store Ratings

Would shop here again: 8.7 out of 10
Likelihood to buy again from this store 8.4 out of 10

Overall rating
Overall experience with this purchase
Pre-Ordering Satisfaction
Ease of finding what you are looking for: 8.5 out of 10

How easily were you able to find the product your were looking for
Selection of products: 8.9 out of 10

Types of products available
Clarity of product information: 8.5 out of 10
How clear and understandable was the product information

Prices relative to other online merchants: 8.3 out of 10
Prices relative to other web sites

Overall look and design of site: 8.4 out of 10

Shipping charges: 8.3 out of 10

Variety of shipping options: 8.6 out of 10
Desired shipping options were available

Charges stated clearly before order submission: 9.2 out of 10
Total purchase amount (including shipping/handling charges) displayed before order submission

Post-Fulfillment Satisfaction:
Availability of product you wanted: 8.7 out of 10

Product was in stock at time of expected delivery
Order tracking: 8.5 out of 10
Ability to track orders until delivered

On-time delivery: 7.9 out of 10
Product arrived when expected

Product met expectations: 8.8 out of 10
Correct product was delivered and it worked as described/depicted

Customer support: 8.1 out of 10
Availability/Ease of contacting, courtesy & knowledge of staff, resolution of issue

Every time I called, regardless of morning, afternoon, or evening, all I received was an answer machine. There was no reply to my emails regarding status of my order - even after waiting 10 business days. My order was very simple, brackets. At the website, I sent an inquiry through this company's link. This company just does not respond. Had I looked at the company's reviews prior to ordering, the order would NEVER have been placed. A claim was filed with my bank, my money was recovered, the same parts were ordered through another company and they arrived 4 days later.

My moniker refer to another company that is bad business too. Due to my bank claim, I was not stiffed by this blind company. The ripoff owner of Bridal Preview has stiffed a lot more people after he closed owing me wages.

Ordered about 05/10/2018 -- Called and e-mailed the company, no response at all, They owe me $19.95 in total

Order ID #349174 -- SKU BB0302-G -- amount of order $14.95, Shipping $5.00 Grand Total of $19.95 -- Mailed check to you, and it was cashed. Order not shipped, and I request a refund, please.
Dexter Henschel, 1906 Grand Ave, Albert Lea, MN 56007. Email address:
dexnjan@charter.net

Ordered parts from BlindsParts.com Order Confirmation (#348878)Mailed check for $12.90 USD. Check cached on 04/24/2018 .
Now May 16, never received parts.
No response to phone calls or emails.