BlindsParts.com
Reviews and Complaints

were is my order #340372. it been long enough plus you got paid.

similar issue as above, I ordered the wrong parts In February, but using their return procedures was able to return them with no problem. They acknowledged receiving the return, and intimated that they would issue a credit it is now July and they have not responded to any of my subsequent (5) emails inquiring about the credit. It also appears that I have made a mistake by ordering the correct parts only to have the estimated shipment date pushed back 4 times to date..!

Poor customer service on Mr. Juan's part...Received the wrong vertical valance return end caps (04) back on November 16th ...when I ordered end caps (55) back between August and September I called him when I received the wrong part and he apologized said that he would send me the part (55) as soon as possible and to hold on the caps (04) until I receive the (55) end caps...Have not heard or received the end caps (55) as of yet and Mr. Juan is not answering my calls. Been calling all week long - no answer...Very Very DISAPPOINTED...I had guest over the Thanksgiving holiday and it was embarrassing to show the absence of the blind valance and will have guest over for the Christmas holiday and STILL NO END CAPS...I NEED THE RIGHT VERTICAL RETURN VALANCE CAPS (55)...M.Reid...Philadelphia, PA order #345825...215.683.5055..can someone get back to me please...
Thank you...

I've purchased from this "company" before too. I had the same kind of experience. From what I read here, it would do no good to tell of my experience because they will spend hours and hours trying to convince you that they are professional, have a one of a kind company, have terrific ratings... blah blah. They should spend more time treating customers good and less time covering their butts.

The color is called Raw Umber. One of our industry's blacks, the color Dark Black will fade too the raw umber color in about month. It is not gray, i have it in my hand with a piece of gray cord to compare. But even then the color only shows when cord is bunch together compared to a single piece, that will barely show the color. Of course there are many blacks, Grays, even Whites for any given product or industry. Our Custom products hang in windows with direct sunlight. We will correct the site to reflect the exact black we have for those who may be expecting a Dark Black. Our industry avoids, dark greens, dark blues unless used in different treatments other than ones hanging with no protection from sun. Our industry also has many names for variations like "Linen Whisper" then the same color is another name from another company, so we avoid them and use primary color names to avoid confusing consumers. He did receive black/Raw Umber. I think his wild claims that we would be the worst company on the WORLD WIDE WEB is a little over the top when all our legitimate rating systems that he he didn't use does not support that claim, so credibility & severity of this complaint is up for debate.

Sorry for the inconvenience & confusion, We provide million dollar informational sites for free use to the public, so now they shouldn't even go there for the free stuff?
Please do not go on a quest to try and run us out of business over a human not doing his job correctly. Our recordings of our tech do have the conversation in whole, not out of context, "If you are in a jam for time, you can dye it" We are a custom industry so painting & dyeing is a normal request from our designers. Yes we saw your complaint posted in several locations for all to see an order gone bad, but that hardly represents our 11 years online. If our service was that bad you wouldn't be 1 of 3 posted online, then over again and again by the same persons wherever you can. That is consider malicious behavior for a $12.00 order. Since we are sure your time is valuable, you have spent $100s in hopes of what? We are not the makers of our industry so don't take it out on us. We can only do what they let us do, including the availability of any of these parts. Dark colors fade easily, so manufactures due to warranty issues have been eliminating them without any warning to any of us. They do this all the time every month with any of their products. We have talked to that person, who is not named Albert about how he handled the incorrect filling of your order. We are also confirming there is no black in stock, to correct the site of any incorrect information. Nobody in our industry has a real time tracking system for 5, 000 parts, that's why we have been building one for them all to use, to avoid these kind of problems. You can't find it locally without lots of trying & still may not find it. No retailer wants this kind of grief. We would have given up if we didn't perform at a 2% flaw ratio. Sorry you were part of the 2%, but still no reason to direct all this hate towards us. Please take a breath. You should also know you are contributing to what many consider a scam also. Many business may be incorrectly portrayed by these kind of emotional responses to normal problems we all have in business (Humans). This site is making money from advertising banners not really helping others make informed decisions to purchase from a business. They would take them down over time otherwise. To think it is fair that 10 years from now this is still out here is a crime itself. New management could be in charge by then or the company provides a fantastic service. They need them posted to drive traffic here to click their banners. These sites have pending litigation on any given day from what is being called slander. We don't have any problems like that, look up Civil Suits in your area, every name brand has pages, but we don't. Direct this hate at who is really making you mad, Maybe the Banks & Oil Companies who are really scamming us, we just make mistakes not destroy retirements ect. as planned to make money off you. We just can't be that important, we have a very limited market for these parts & we don't take that many orders, then they are $12.00. So you are protecting a few people from what? Your actions show you probably don't care what others may need, just hating us seems to make you happy.