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Advertising on pricegrabber as amazon marketplace seller; Bliss Computers advertised they had "notebooks" for sale on amazon.com in September of 2010.
The sale link went to amazon.com where the laptop ad was replicated. When item was shipped, it was a replacement LCD. Company will refund %80 of sales price but none of shipping either way. Customer is out 20% of payments for restocking fee and all shipping charges (40% of payments). Bliss Computers (East Coast LCD) and AMAZON.COM acknowledged this happened to at least 3 people in September before PriceGrabber and Amazon.com removed the ads. PriceGrabber did not respond to email inquiries.
Below is the ad that ran on Pricegrabber and Amazon.com Marketplace: (notice no mention of replacement LCD screen)
Sony VAIO SZ645P3 Notebook
Intel Centrino Duo Core 2 Duo T7500 2.2GHz - 13.3" WXGA - 2GB DDR2 SDRAM - 160GB HDD - DVD-Writer DVD-RAM/±R/±RW - Gigabit Ethernet, Wi-Fi, Bluetooth - Windows XP Professional - MPN: VGNSZ645P3
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Sold by:
Amazon.com Marketplace
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12 Reviews
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Price: $114.99
Tax: No Tax
Shipping: $9.48
Zip: 48201
Total Price: $124.47
SEE IT
Product Details
Description:
The slim, lightweight VAIO SZ645P3 Notebook delivers an inspiring blend of mobile design, cutting edge performance and contemporary style. With a 13.3" widescreen display, an Intel Core 2 Duo processor, a revolutionary Hybrid Graphics System and more, you can work faster, play longer and get more from every moment.
Silly New jersey thief!
Bliss computers begged on their knees to have amazon remove the feedback left for them.
Bliss computers not only refunded the entire amount of purchase but also all of the shipping charges. Amazon made them make good on this claim.
Did you forget to mention the Better Business Bureau complaint too?
Anyone that reads the above ad will see that there is not one mention of a replacement LCD screen.
Regards,
Vindicated ! misled purchaser
vindicated by Amazon.com
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Hi,
The customer purchased the listing on Amazon which clearly shows that the product being purchased is a LCD screen.
The title mentions clearly that this is LCD screen. Even the image shows that the product is a screen. We do not advertise on pricegrabber.com. All of our listings are automatically pulled from Amazon.com by pricegrabber on their own discretion and thus the accuracy of information on their website is their responsibility.
Customer opened claim on amazon and they did not honor the claim because the listing was clear. Even the feedback was removed by amazon.com. We offered to refund the money but the customer does not want to return the screen. He wants the laptop only. We are in this business since 10 years and have only sold Laptop LCD screens. All of our listings on Amazon are for LCD screens only.
We try our best to list products with as much as information possible, but we cannot educate customer to read properly.
Regards,
Bliss Computers
ordered 3 screens all 3 where defective! when you call you get a message that no one is available, they only retrun calls during non-business hours, DO NOT deal with these people!
I still have no received my lcd screw i paid 30.0 for over night shipping its been three days now and it still hasn't even been shipped what a joke
Ordered 2 screens and one was defective. It took over 2 weeks to get the replacement after several calls not returned and 2 emails. I got no "Sorry" response or anything. I was looking to use this company to replace a large number of screens that I have. Now I'm giving it a second thought. They have no idea the amount of money that they are going to be loosing out on because of their terrible customer service.
Where do I start?! From my understanding they are now working as East Coast LCD on Amazon, with a website that has NO contact info at all. I also tried to contact them & it took over 4-5 days to get a response & when I do, I get 2 calls. I get an LCD that was workign then stopped, I thought it was them, but while explaining my situation, they could have sent me to the tech dept to tell me it was MY driver that was not recognizing the new screen after a reboot/format of Win7. Then I would of saved time, money & this hassle, instead they call me nearly 2 weeks after i sent it back & tells me this & says they are going to give me a refund when i said i want the screen, so the tech said fine & hung up. 3 minutes later i get a manager call, asking me to leave feedback on amazon to guarantee, hada hada whatever they want, I said no. Theyd have to wait til AFTER i got my screen back in gd condition & I still wasn't giving them a 5 star, well next thing the manager said you know what, screw your screen & you can f*** Off, I was like what & he goes, Yeah & hung up. Can U say UNPROFESSIONAL? I have now filed a claim with amazon, but Im still upset. Please BEWARE of these people, & make sure you read ALL their 1/5 stars.
Worst customer service I have ever experienced. Product was effective, but I had to call twenty times just to reach someone and explain to them that I had the wrong screen. Really did not appreciate how rude the woman was who answered the phone or the short replies I got after emailing asking multiple questions and getting a one word reply. Overall it took a month to get the correct screen which is not entirely their fault because I did not read carefully when I bought the first screen., But they were not helpful in anyway throughout the process and did not make it any easier for me.
I've had similar experience with them. They advertised brand new LG screen for a thinkpad x120e, what I got was a completely different brand of screen that didn't work. I lost about 40 dollars and several hours on the phone with them. Stay away at all cost.