Blockchain.com
Reviews and Complaints

I had a rather large amount of cryptocurrency deposited to Blockchain.com. I don't know why Blockchain was the choice designation. Once it showed up as being received, I couldn't get it into my wallet. It was in a "pending" status. I'm a senior and don't know a lot about crypto, so I contacted Blockchain support. They said there was a 3% fee to release the coins. After I submitted the 3% fee, which I had to beg & borrow to come up with as it was a large amount, they said there's a 1% surtax and the funds can't get released until the 15 of the month. Why? I see the pendings are commonplace with them. This is almost since mid October!

On October 27, I sent $1150 to BlockChain from my Bank of America account to purchase Bitcoins. They show they show that transaction as "Pending". BoA shows that transaction as "Processing". They  have my money tied up and have produced no Bitcoins for me.

On October 28, I sent $1200 to BlockChain from my Bank of America account to purchase Bitcoins. They show that transaction as "Pending". BoA shows that transaction as "Processing". They have my money tied up and have produced no Bitcoins for me. 

And, I WANT MY MONEY BACK IMMEDIATELY!

Please advise.

Tom Loposer

[protected]@sbcglobal.net

[protected]

Good day

This is the following transaction

Withdrawal Successful

You’ve successfully withdrawn 0.[protected] BTC from your account.

Withdrawal Address : 392xXkGXs1Hy5wpBdQgAKuEk5mRxDHntuB

Transaction ID : 3becba82c913b8db0ae4aa98a3f10f3f686b690d7003687d4e6d8f92b05bc7c0

Visit Your Dashboard

Don’t recognize this activity? Please reset your password and contact customer support immediately.

this is still stuck in block chain and it should be going to coinbase.

i really need this ASAP

James Green

[protected]@gmail.com

Hoi mn naam is patrick de boer ik woon in nederland

Ze hadden mij gebeld dat ik nog geld had open staan in een account en ik moest dan een paar keer geld overmaken naar coinbase dat heb ik gedaan en die vrouw die ik aan de lijn had zou me helpen met het terug storten op mn rekening ik moest een code kopiëren vanuit whatsapp en die in voeren in coinbase bc1qmdjn60u3p25p62wsven943vqju9rvkx2gzxtaa.

Ze heet nancy foltz na dat gedaan te hebben kwam mn geld dus niet terug en staat het nu in een blockchain hoe krijg ik mn geld terug.

Was het spaargeld van de kids.

Ik kan haar niet meer bereiken

My name is Linda Griffin and I made a purchase for BTC on June 30, 2022 and I sent it to help someone out but it apparently was a scam and Blockchain interrupted the sending of the BTC from being sent to them so they have been holding my money every since and I need my money back. My email address is [protected]@gmail.com. The amount they owe me is 104.00. Please send this money back to me as soon as possible because I need it back.

on the 11/10/2021 18:10 pm i bought bitcoin worth R3150.00 equal $200 money was transfered from my fnb acc to standard bank luno acc to buy BTC... i was assissted by william fletcher, Nina salinger, jonny brasco .these are the names they gave me. they did not come back to me to help me open a block chain wallet , or a luno wallet i cant check progress on my investment

also to make withdrawals please can somebody help me please my name is

Jerry Zwelibanzi Tukulu ID: [protected]

email: [protected]@gmail.com

phone: [protected]

South African citizen

Help Me..

Good morning,

i write you cause i need really help and an answer. Please finde enclose all my message that i sended to the custumer service.Dear Sirs, in reference to the case 3760668 to date I have not yet received any communication from you, except the usual standard answers. I would like to understand what happened, it has now been 10 days since I did the operation. 10 days that are well over a few minutes or more than a few hours, as you have written several times in your answers ... "Although most withdrawals are completed within a few minutes, some may take longer as they require manual processing.." I can also understand that my situation needs to be processed in a mannual way as you write, but honestly 10 days seem to me really a lot. As already written in the previous communication if there was something wrong with this transfer, that don't allow to complete it, just cancel the order and let me withdraw it in my bank account.

On 8/23/22 while attempting to conduct a routine transfer of .6 BTC to a cold wallet address after exchanging from ADA, Blockchain.com’s security programs flagged the transaction for review for money laundering. After providing copies of documents proving my source of funds and assets, support changed the requirements to depositing more crypto into my private wallet. This became a problem when because of their insecure communications methods a hacker posing as Bitcoin support requested additional information and compromised my wallet. Now who is actually support ? Now Bitcoin.com support is demanding 40% more ADA be deposited into my compromised wallet in order to release the pending g transaction. My response is no and finish the investigation based on the original request. Many Telegram and email conversations saved by me illustrating Blockchain.com supports confusing demands

I wrote an email 17. September 2022 18:25 to " [protected]@blockchain.com " beginning:

" Ref. Tickets # 3134304 and #3145588 dated 14.01. and 21.01.2022

Hello Zee, Bradley ( members of your Support team )and collegues,

text, dealing with the probable abuse of Blockchain - identity in emails and telefone calls to me. The person in suspicion is named: Gerd Bents,, using the following email - adress: " [protected]@contact-blockchain.net ". More details in my email date 17, September to you

I made a bank transfer of 350 EUR on the 5th of September

Not yet available on my account on the 15th of September

Stil "in review"

Transaction ID

644a082f-891b-4ec5-9f11-3ae7eca182c4

A ticket was open by Blockchain.com : #3732319

I have immediately sent all documents requested

And since this day no answer, no response no comments nothing, total silence

This is totally unacceptable.

My money is on Blockchain.com accounts unusable for me, it's scammer behavior.

I have 2 trsnsactions that haven't completed. One os a btc buy, the other is a xfer to my husband's btc wsllet; it is in review.

The purchase has been pending for 4 days... My checking account has processed the purchase and subtracted it from my checking account 4 days ago.

The xfer to my husband's btc wallet had been in review for 2 dsys. The btc xfer has been subtracted from my btc balance 2 days ago, and it has not been xferred to his btc wallet.

I've attempted to get ingormation from blockchain's support mechanisms and received nothing of use.

Blockchain can/will not provide me any information such as why, or when they will complete.

Hi

I am receiving an email from this "Blockchain" address ...

Blockchain Team...

blockchain.team.[protected]@gmail.com

From people claiming to be from Blockchain.

The first red flag is that its a Gmail acc

which I find suspicious.

I am being told and been contacted through this email

requesting that I open Anydesk to give them access to my computer.

The story is that Blockchain has frozen my BTC that was supposedly generated, from being scammed by a trading co that has been shut down, hence the reason why my btc related to this scam co, has been frozen.

For this reason, I am being contacted.

The Co was shut down within the last 12 months.

I have been spoken to by a Mr Tonelli both in email and by Phone.

HERE is one of his latest emails...

Jim Ferris !

Your case is delayed for 72 hours, after that you can be pretty sure your frozen funds will be under David Salo's ownership.

Kind regards,

Mr. Tonelli

David Salo: blockchain.david.[protected]@gmail.com ( registration number: 182734 )

HERES MY REPLY...

Hi

so you froze my account and my BTC so no one

can access my funds?

Not even I can.

And now your telling me someone named David Salo

will get my BTC after 72n hours?

So how is he, David Salo,

able to get access to my account

even though my BTC is under your control?

and you are fully aware this David Salo is a scammer

who was part of a scammer website, that has been shut down

trying to steal investors BTC?

The last person I spoke to yesterday wanted to get control of

my laptop using a certain app that is used by scammers

for fraud.

In saying all this?

What is it you need from me?

What specific information do you need?

And I will oblige.

If you are legit and are indeed from BTC?

Please provide me with a contact number

for me to call.

Thank you for your cooperation.

Much appreciated

James Ferris

ps. pls provide me with the name of the co I was supposed to have invested in.

END OF MY EMAIL REPLY...

THEIR REPLY...

Hi, Mr. Ferris!

1. Blockchain is a company that controls transactions which are made by crypto currency.

2. Anydesk is a screensharing application that is used by companies, as you mentioned scammers trying to work like legit companies.

3. David Salo is the Recovery Department's manager, so he is able to manage cases like you.

4. Nobody has access and nobody can do something to your funds without your permission.

Kind regards,

Mr. Tonelli

David Salo: blockchain.david.[protected]@gmail.com ( registration number: 182734 )

MY LAST AND LATEST REPLY... TODAY!

so why are you telling me that this David Salo will have

complete control and ownership of my BTC?

And this David Salo works for Blockchain?

Please provide me with a contact number for Mr Salo

so this can be sorted...

I will ask again.

What information do you require from me

for me to access and gain control of my BTC?

And what was the name of the Scam Company please?

Seems you missed answering those 2 questions.

Please answer those questions..

Regards

James ferris

ps. if you are going to call me?

Please give me the number you will call from

as I dont answer numbers I dont know.

Or email me what time you will call.

Im in Brisbane Australia...

END OF MY LATEST EMAIL...

Can you please confirm this email ...

blockchain.team.[protected]@gmail.com ...

is a legit Blockchain email and a Mr Tonelli and David Salo

are legit employees at Blockchain.

Thank you for your help.

Regards

James Ferris

these two people have contacted me and have coerced me into putting more and more money into an account which I am told is now held by blockchain?

They come on the phone and demand that you go on your banking account and then they say see we can take £1000 here and the money will be in the bank account on Friday which was yesterday. The money was not there. The money that was there was to pay for my bills. I was put into overdraft because of this and I told Alexandra no and not to do it yes we are going to do it and it will be fine! Well it isn't. I've had to borrow money to try and ease the overdraft. Now I am back in overdraft again and I cannot borrow any more money nor should I.

I want all my funds returned to me as soon as possible. I have made very little money considering you are supposed to make a lot with this type of operation. The way these people operate is disgraceful.

I have received a telephone call from Josh Wilson who pretends to be working in your finance department and subsequently he transfered my file to Adam Mayor who supposedly is also from your finance department. Please confirm me that they are both in your organization.

I have been asked to gradually disburse 48,164.22CAD$ covering the ''10%connection fees'' +a ''20% tax provision and liquidation fee'' to receive my profits generated by my investment in Bitcoin and Ethereum. They asked me Friday August 12th to disburse another 14,495US$ . I am on the verge of submitting my case to Interpol. Before making this additional and final money transfer, I need to be reassured. Is it a scam or a legitimate procedure?

Please inform me of an e-mail to which I could send you two e-mails received from Josh Wilson(August 4th) and Adam Mayor (August 15th).

Thanks in advance for your quick reply upon receipt of this e-mail,

Heron closed our accounts.Three weeks ago,as yet no money has been paid into our account.

I have opened an account with blockhain, passed all their verification. Attached my bank cards. They told I need to change status of my “cold Wallet” to warm.

Further they instructed that I had to move .4 btc which was purchased through their site to my trading account.

I have moved .4 btc at first to warm up…the Wallet. Then they froze that account for no reason and told me it takes a month to pass their security(non sense). Since I have all

Legit documents supplied !

They then asked for more btc which needed to be moved to “buffer wallet” . I have moved .40 btc at first(they charged me commission so I only sent .39 which was suspicious to begin with! Then their support told me .39 Wasnt enough and that I had to make another transaction to another “buffer wallet. So I sent the second one For another .41 btc to buffer wallet(number 2).

Then they told me the transactions were seen and will be credited to my provate key Wallet, which didn’t happen. Then they asked me for some additional

Information Which they already have. It’s a scam and I an proceeding to a chargeback with visa and probably will hire a lawyer since it’s more then 25,000 euros at this point ! I have all screenshots and emails sent to me using “proton email” should have paid attention to that in the first place. No adress of office and no last name of reps , only cheesy made up names!

On March 23, I tried to send $9000 in BTC to 3 separate wallet ID’s. They were pending for over 3 months with no explanation. Meanwhile the BTC value dropped dramatically. A couple if weeks ago I noticed my account had about $4,600 in BTC showing, much less than the $9,000 that was pending for so long. Two days ago I tried to send $2000 in BTC to a wallet ID, only to have my balance reduced by $2000 but no transaction ID associated. This is theft! How do I get my money back?

I bought 2400 in Bitcoin to send to my fiancé’ because her mother is dying if leukemia. She’s terribly sick and needs a blood transfusion badly. I bought it Friday morning and sent to fiancée address immediately. I bought this with a debit card as well. it has been taken out of my bank account and blockchain has been paid. Typically in minutes that Bitcoin woukd get to he on any other network but blockchsin here it is now 3 days later and still my send is sitting at lending. These jerks don’t have a phone or any way to contact anyone to even find out what is going on. They need regulated terribly since they feel they Can just keep your crypto or money and do with it as they please. You have no recourse with these people. There’s not one thing you can do to any of these Blockchain people they don’t exist. It’s a bunch of computers and a bunch of people in Philippines that don’t care about your money and they are unregulated so they live under no one’s rules but their own they’re ripping me off they called us to lose money since the crypto was going up now its way down again and so now even if we did get it and say tomorrow we would have $200 less money and are they going to make up the difference know they’re not we needed to get that money and transfer it to a hospital immediately now this woman is going to die because of this

I am in a scam minefield, don't kno where to turn 2 trust, I reactivatd my blockchain accnt by depositin a certain amount ov funds 2 b told I need 2 further deposit nearly 2 grand 2 actually withdraw anythn, the ppl involvd wiv this claim 2 b blockchain but lookin at the email domains they don't look like ur xamples, I av now decided that afta bein scammd in the 1st place and my accnt "frozen" by blockchain due 2 the fraudsters who av subsequently bin caught mssrs : legal trader, mat garcia and co. So it is now apparent that my accnt can neva b accessd by me bein I set it up yet I believe lt kept the "seed" I thought blockchain could point me in the rite direction howeva the ppl involvd claim 2 work 4 blockchain but I now doubt it, so anyway ppl if this makes a review i'm all 4 modern tech ways specially bankin etc but it leaves evry 1 at the mercy ov hackers, afterall it's all in "space" even facial/fingerprint/iris types ov security r at the mercy coz it's all at the end ov the day noughts and 1's