Blockchain.com review: Fraud 1

Please help me recover my assets from BLOCKCHAIN.com.

In December 2023 SOFI, an internet bank and broker, transferred my Bitcoin to BLOCKCHAIN.com because they no longer supported Bitcoin. After the transfer, I opened an account with BLOCKCHAIN.com establishing an ID and a password. In the following 10 weeks I deposited more money at BLOCKCHAIN.com and made several purchases of cryptocurrencies. Using my password, I was able the access my account several times up until the middle of March 2024.

I mid March 2024, suddenly my password no longer worked.

I tried contacting BLOCKCHAIN.com at their customer support phone line at least three times leaving my name and number each time for a call back since they stated they had no customer support representatives available. No call back ever came. I have also called the customer support line numerous times and have always gotten a voice prompt stating that no customer support representatives were available, please leave your name and number for a call back. I suspect BLOCHCHAIN.com has no customer support representatives and never returns calls.

When the phone calls failed I tried to contact them by email. First, I was told my account password had been inactivated due to suspicious activity. Then I was told I need to “verify” myself. So I sent in the required information. No response from BLOCKCHAIN.com on the verification issue. Finally, I was told that they had sold all my cryptocurrencies in my account and accessed my account with an administrative fee. I was told I should go into my account and move the cash left in the account to my bank. Of course, since my password had been “inactivated” I was unable to access my account. In one email BLOCKCHAIN.com told me they would sell all the crypto in my account and send the funds by ACH to my bank account if I gave them authorization to do so. I authorized them to sell my crypto and deposit the funds in my bank account. It's been at least two months and still no deposit. All of the email responses I got from BLOCKCHAN.com appeared to be canned responses that were not germane to my requests.

This was a custodial account not a private wallet

In short, I believe I have been scammed out of thousands of dollars.

If you need any documentation or information, please call me at [protected] or email me at [protected]@yahoo.com

Any help you can give me would be greatly appreciated.