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Hi,
I last accessed my wallet https://blockchain.info/wallet/e6ab59e3-5bc4-004f-cb62-24779e0e789b in 2017.
This link now shows the message : "The page you were looking for doesn’t exist"
My wallet had 0.45 bitcoin in it - and I have the address of my bitcoin and can see that it is still "there" but I cannot access it.
I still have my 15 word pneumonic and control the same email address that links to my blockchain account and my password and my json file.
When i login to bitcoin.com it shows that I have an empty wallet - but this is not my original wallet.
I know for a fact that the last time I checked my wallet in 2017 the bitcoin was there. The only thing that has changed is the blockchain.info has become blockchain.com - and this is the reason why I cannot access my bitcoin.
I would like blockchain to restore my access to my bitcoin - given that it was they who caused the problem in the first place.
There was no customer notification of this change - and I have done everything that can be expected of me to keep my wallet secure and retain all my wallet recovery data.
I still await a response from customer support after two weeks of waiting
Claimed loss: 0.45 bitcoin
Desired outcome: restoration of access to my bitcoin.info wallet which was holding my bitcoin.
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Blockchain technical support are on my case and I am now happy with the support that I am getting.
Technical support at Blockchain.com are now on my case - and have been for the last few days. I am now happy with the level of support that I am getting and am confident that this will be resolved.
