BLS International Services review: choas of bls international service 57

I Have submitted my passport for endorsement of spouse name. They have given expected delivery days Five working days from date of submission. Eight days over. No news from BLS. Even they are not answering any call.
After getting my passport I have to apply for NOC from Indian Consulate for my daughter passport and then I have to apply Visa. I have 25days time. I am running short of time. Kindly do the needful. If need I can provide my passport tracking number which I got from BLS.

Submitting all required paperwork on April 9 for registration of birth and new passport for my daughter. According to their website, the procedure requires 10 working days. Today is May 3 and I have no word on what happened to my application. No one answers their phone number. BLS International has brought shame to the Indian community.

I have been trying to track the passport application but everytime i am trying ths page is not available. It is shame to have this website (BLSINDIA) name attached to india as we indians dominate the industry. well i suggest that empost shall be given the works again till u cannot find and hire competant company to carry out the works.above all the funtioning of the sharjah ofice was not as per the standards..come on, you guys are representing india, bring up ur standard, if u want to understand proper funtioning and administration just go to a local bank or some government office in dubai they are better than this private foolishness.

The staff completely unethical and misbehaves staff named Clara Deepa, misbehaved with an aged visitor, he insisted to meet manager.

Upon his request, she asked security to remove this person from office. completely unacceptable at any service center. I sure embassy staff are more polite and prudent.

hello haw are you

BLS PREMIUM SERVICE IS ALSO THE SAME..THEY DONT GIVE FULL INFORMATION AT ONE TIME, WHICH WILL TAKE JUST FEW MINUTES TO TELL AFTER CHECKING THE DOCUMENTS..THEY WASTE CUSTOMERS TIME AND ARE INEFFICIENT.WE ALL SHOULD SUBMIT COMPLAINTS TO THE PRESIDENT AND PRIME MINISTER OFFICE AND TO THE DIRECTOR GENERAL OF THE CONSULATE ABOUT THERE INEFFICIENCY..WE MUST STAND TOGETHER AND BRING DOWN THIS WORST AGENCY WHICH IS A BLACK MARK TO OUR INDIAN SOCIETY IN DUBAI..

Indian GOVERNMENT SHOULD CLOSE DOWN THE BLS AND ASSIGN SOME OTHER AGENCIES... THE PEOPLE WORKING OVER THERE IS VERY RUDE AND IGNORENT... WE SUFFERED WITH THEM LOT FOR APPLYING PASSPORT FOR MY NEWBORN CHILD... THEY ARE EVEN REJECTING THE PHOTO TAKEN THROGH LEADING STUDIOS IN DUBAI.. THE PEOPLE SITTIN OVER THERE ARE FORCING REJECTING THE PHOTO (SIZE EVERYTHING AS PER THEIR NORMS) AND FORCING US TO TAKE PHOTO FROM THERE... FOR ADULTS THIS IS ALRIGHT... I DON'T KNOW WHY THEY ARE DOING LIKE THIS FOR INFANTS... THE BLS CENTER SHOULD CLOSE DOWN IMMEDIATELY... GOD KNOWS...HOW THEY GOT THIS HUGE BUSINESS... EMPOST IS FAR FAR BETTER THAN BLS...

We are facing the same problems in Canada too. I am attaching the experience I had and lot of other people do have the same concerns I applied through post for Indian Visa for my daugher and myself on 4 April at the BLS centre in Vancouver.They received the same on 5 April and started processing it.Checking the website showed that the passports have been couried on 10 April.My house is in Grand Forks BC.On 12 April I received a parcel from Victoria BC by Canada post sent on 10 April and arrived Friday morning.My worry was that if a normal pacel can arrive in 2 days why is the courier taking longer? I asked my friend in Vancouver to go check with them and get the tracking number as they do not answer your phone nor reply to emails.The person in BLS centre in Vancouver hardly spoke English and did not know what a tracking number was.I decided to wait for the week end and on 17th we got my daughters passport through Purolator.I went to their website and did a tracking to know why it took too long. The route was as follows, Vancouver - Edmonton- Calgary - Castlegar- Grand Forks Instead of putting BC they put AB and the package travelled all the way though Alberta and someone realised the postal code is not that of Alberta.Yestrday I contacted BLS and got the line and asked them to get my tracking number.After 2 unsuccessful calls the third person actually helped and gave me the tracking number and she called me back on my cell number.I checked with the tracking number on Purolator and the route my package took was Vancouver-Edmonton- Grand Priare-Edmonton-Calgary-Castlegar. Immediately I informed Purolator and they said instead of my city Grand Forks BC they had typed Brand Priare BC. The BLS person from Vancouver office had screwed things up. Does he know that Grand Priare is not in BC? VFS service was really good. The purolator office created a case and put the shipment on hold as per my request as I did not want the package to travel to another province.The tracing specialist called me yesterday and confirmed all details. He promised that the delivery would be done today. I received the same today. It is really painstaking that nothing is done about this, the service agents are really pathetic.However I must admit that finally the lady named SIMRAN who works at the call centre in Brampron did help me.Indian Counsellate must cancel the contract and reinstate VFS Global or let the people in the Indian counsellate do the job. Why do we have to pay a service charge to someone who does not provide proper service.They need only one photo for Visa and ask for two in the website.

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JACOB • 2013-04-19

BLS is in Canada now. I am supposed to be in India with my husband today. After a month and different stories I still do not have either my passport or visa. I have a husband and family in India. I feel held hostage. This does affect India a lot. The distress of Indians abroad who most often send money back to family in India. The tourism business, the business people. This is Canada. They are paid Canada dollars. We are fast paced here and need to be. There are also laws about holding and care of passports. For here if they do not get much better or the Indian Consulate does not get another visa processing company to do it. Foreign Affairs and Passport Canada will step in. I strongly urge Indians to protest to make it clear India and everyone else suffers form this service. The head office is located in Delhi. Those of us who rely on visa service can't do as much. We are being held hostage. I don't know when I get my passport back. I don't know if someone else has been issued a passport under my name. This is serious stuff people. Seeing Dubai issues and BLS is expanding into other countries, not good. What is good is the pride and shame Indian people have about all of this. I have a pension and freelance profession. Does India want us to spend this in India? Or will we be forced to choose another country? Back to prayer that the forces will move on this.

I have witnessed this unfold and this is a crime to keep married people apart!

Absolutely BLS service in dubai is a nightmare. Bloody hell people are working and they dont give a proper information to the customers. Even thought If you go for a renewal passport they make errors in writing date of birth in new passport. I am a witness for this one. Where we can get the compensation or we can make a complaint against BLS service? It is really a bloody hell office.

yes, I agree. BLS sucks !
They are now also there in United States now. Choking and chewing and trying to grind all the passports bit by bit. I think its not a bad idea trying to open a company and name it ABCD or something and then offer to work with confidential foreign passports, lets group up and ask the Government, it doesn;t have a lot of time, we'll get there :)

BLS started service in USA just a week ago, and it is chaos everywhere. I wanted to call them to track my passport. The phone number number never works, and the customer care never responds to email. Another funny thing happened yesterday. My friend had an appointment for 2:40 PM in Chicago BLS office. When he reached, the door was closed and he was told that the office is closed between 2 PM and 4 PM. He was supposed to come back by 4 PM. After he begged that he came from long distance, they let them in. What a service!

Wow! The customer support number given in the website is no longer in service.! What the heck? It is my passport, not a word document that I printed and sent to BLS. No response from support when you email them. Did I send it to right agency? Looks like a black hole !
At first I thought the cgi website was hacked and a link to BLS was put in there! I mailed the CGI, SFO also but in vain! C'mon it is a passport and has a VISA on it!

Indian Embassy in SFO never takes any phone..It seems the new BLS phone number is not in service..Also they dont respond to Phone..I am ashamed of being an Indian...Hire me ..i will do good work.. Is Indian Govt listening.. I am not sure why they cannot imporve.The BLS site is full of contrary information..Sowhere in the check list the photo says 3.5cm * 3.5 cm...in the requirement it says 2 inches... the postal information says ..only money order allowed...but in the postal checklist..only DD or Bankers check allowed...Give me Life... Pls create online petition to improve system...

I am SO SO PISSED OFF with BLS right now. VFS was 1000% better and effecient. Why would they change to an agency who is so LAME.
I am trying to call all their contact numbers given for different centers and none of them work. I have valid passport with no blank pages left. BLS website does not provide any information about such cases. If i assume and apply for reissue of passport, i have few weeks left before i fly out. They suck!

I recently had the problem with the Rotterdam NL BLS bureau that they charge me a one Year business application fee and i gotten in return only a halve Year visa. Difference is EUR49, - I do think this is a little bit of a scam as the response on this question was that the Embassy decides what kind of visa period I am entitled to and no refund will be done? So what happens with the difference? Are there any other people with same problem. The turn around time of the application was actually very fast so no complaints there!

I have submitted a passport renewal application to BLS International in San Fransico in May 2013. They sent the application back asking for proof of marriage. I resubmitted the application with a proof of marriage along with a letter pointing out that I already have a spouse entry on my passport. I think they did't like me pointing out their mistake. They sent the application back to me again today (26th Jun 2013) with a note saying that I did't submit Money Order for $91.2 along with application. The application form along with the MO was stacked together with a think stapler pin. The letter they sent me last time, which was just behind the MO in the stacking order is also missing from the packet this time which makes it quite obvious that someone did it deliberately. GOD SAVE US INDIANS as even in USA we get the same standards of customer care from our own people.

BLS swooped in and took the India Visa contract and now I have doubts about making my flight at the end of the month- phone lines that used to work for them now don't, incoherent automated emails confirming steps I've already taken... I am seriously worried at this point.

I'm disappointed by the way BLS process is set up. Last week (06/28/2013), I got an email saying they need additional documents for the passport renewal. I immediately responded and sent the required documents. But Today ( 07/08/2013 ) I received my entire packet with the original passport and a letter asking for additional documents.

And even in those documents you requested for the money order, which was already present. I sent a money order for $92.00, but got a letter to send money order for $91.20 ? What is the purpose of sending all the documents back to the person when he already communicated that he would send the documents right away.

Please note that it involves lot of money to ship and get the documents notarized! Hope BLS waits for a week at least before you dispatch the packet back to the person for additional documents.

Very bad process by BLS .. I searched for a feed back form and didn't get any thing online..

BLS International is a political waste. They managed to get all the contracts from everywhere. Not sure how...In US I've been using TravisaOutsourcing and their services were truly amazing. Via some nasty political game BLS got the contract now and everything went worse from best in a day. They never pick up the phone and never reply any email. I just want to get the OCI stamped on my US Passport and BLS is just BS.

I have applied for PIO Card for my son from US and all the Postal Application Tracking says is that the application has been received . This status is for the past two weeks.Not sure what is going on in BLS. I hope the Indian Embasy understands ther seriousness of the situation and help people make important travel plans.

Indian Embassy is blind. Every day there are 100-150 people from various states sitting in and outside the BLS Washington D. C. office, because the ###s do not have a telephone number and do not respond to e-mail inquiries. Their Tracking tool keeps stating the same status for days and days. An agency without a single functional telephone? What century are we in. What a great picture of India you are presenting. It's a curse to be dealing with an agency like this. Utter wastage of time and energy. Nothing moves there. Indian Consulate has given a contract to the worst possible company.

I need to get my OCI stamped on passport and travel soon to India. I send my US passport to BLS Houston two weeks back. No one pick up the phone, no replies. No way to contact anyone and get any information. Website is pretty useless for status updates. I have no idea what happened to my passport. Travisa was just awesome. How can important services like consulate services were given to a terrible company. I hope someone from embassy understands the situation and intervene. BLS is just terrible...

I am waiting for my OCI sticker to be applied on my passport, as OCI has been already approved and card has arrived on June 26th with Travisa. Then suddenly the outsourcing provider has been changed to BLS-international. afterwards the telephone lines are always out of order. The passports are with them (BLS), and I don't have any clue when it will be returned. It is been already two weeks since I sent my passport. Until July 1st, Travisa international was handling the case, and they were extremely prompt and I was very happy with them. After it was changed to BLS-international, nightmare started. I may have cancel the India trip if the OCI does not come on time.

Bls sucks
They refuse to hand in my application for a pio card in Toronto Canada
Why are they allowed to treat people this way

Bls refused to submit my pio application
They said you need a relative with a passport
I showed the girl where it states passport or other supporting documents
They are dumb as hell she can't understand
She just says go away
Who is next

BLS seems to have a non-functioning phone number for customer service. What a shame for an agency which handles a crucial document like a passport for citizens residing abroad. Their website is non- functional too, which keeps posting the same same status week after week. There is no way to know what has happened to your application and original documents which you have sent. Looks like people functioned better even in the previous century.

Thousands of people seeking to visit India are facing traumatic experience getting VISA/PIO/OCI service. The outsourcing agency selected by the embassy is grossly incompetent and so are the embassy processes & procedures. Fix your visa, pio & oci services.

Please sign this petition and forward to your friends.

http://www.change.org/petitions/indian-embassy-washington-dc-fix-your-visa-pio-oci-services

BLS is a complete disaster, will likely miss my flight. This is the 3rd time I have applied for a tourist visa, previous 2 times with travisa, and had no problems. BLS is perhaps the worst visa service in the world!

BLS international is perhaps the worst visa company in the world. Absolutely pathetic and incompetent, please change this India, they do you no good service at all.

BLS SUCKKKKKKKKSSSSSSSSSSSSSSSSSSSS.
I sent emails (6) starting Jul 11th, they first response I got back was on July 26th stating someone get back to me with 48hrs. Off course no one did get back to me. I followed up again and now they told me that the email address has changed and I should sent my enquiry to the new email address. Which I did, and the same person (name in the signature) got back to me saying someone would get back to me within 48hrs. They got my US passport and my OCI card, I am stuck with no US passport and can't travel for business.
Is there some Indian Foreign ministry in India that we can notify about BLS service all around the world. Does Indian governement realizes how BLS is performing and how India is being represented by these Incompetent ###S.

Complain to Police

Yeh sab BLS waale haraamkhor hain...maaro saalo ko

I had submitted my application for passport renewal to BLS on July 07 and till Aug 01 I did not get an update on the website nor did I get a call from the staff of BLS. I had called the number mentioned on the website several times only to hear the hold message played by their system. My call was finally returned by one of the individual from their New York office and she was courteous enough not only to provide me with the status but also had expedited my application. I finally received my renewed passport yesterday. Thanks to BLS and kudos to the staff at the New York center.

Previously I also faced some problem with BLS regarding visa application, but after that with 2/3 follow up, I started got reply form their support team and at last got my visa.Thanks to BLS. for prompt response.Now I am satisfied...keep it up...

I had submitted my PIO application through BLS. Nobody received my phone call and not get any update through their website tracker.I was very anxious.
After that I send mail and then one day get reply and status is also updated in website.Then I go collect my passport from their center. Now I am happy. Feeling relaxed.Hopefully BLS will also improve day by day..Good Luck BLS. Thanks to support team.

Applied for visa for my baby, got it within the time frame..bls is improving now, i think...quite satisfied
thnaks bls

Initially, I was frustrated with BLS service, as not get any response fro their support but one day I got a call from their customer service team .Their was some mistake from my end in filling up the form. Then I again correct and send it.within the time frame get my PIO card. I hope they will improve their service with the time.will good luck.excellent support team.

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