BLS International Services review: Ripping people off with so called premium service without telling them 1

Hello,

My name is Baljinder Kaler, I was at BLS CALGARY January 6,2025
I had an appointment at 10:30am and I waited till 11:35 for my turn (while standing there because no seats were available, even tho I had an appointment I still had to wait over an hour)
Anyway my turn comes in and I thought I had all the documents but I had added my village name twice on the form and and the lady on #2 (Punjabi lady) said she can fill the application for me for $30 and I agreed to it.
There was another error, I had to attach my mothers and father’s passport copies because of the last name
I sent them to the lady who was helping me on counter #2 and she said those copies wont be accepted because they are bit blurry and said I can come back tomorrow and drop them off and I said okay
Today I came in and waited 20-25 minutes and lady on #1 (again Punjabi lady - not sure what their names are but hopefully I got the counter numbers right)
I thought I had everything right today but she told me my pic is older than 6 months even tho its not
She told me its $18 for 2 pics (your website says $9 for 4 pictures but she charged $18 for 2, what a rip off)
Then she charged my $233.40 all together, I wasnt sure how much the fee is so I paid it.
I got home and looked at the prices and found out its only $96
So I called BLS CALGARY and after trying for 3 times my call gets answered and I was told fee is $105.70 for the fee and I was charged for Premium service which was never explained to me and nor I got it (rip off)
Lady over the phone tells me that premium service includes pictures (why was I charged $18 then? [censored])
Overall a very bad experience and never recommend this place to anyone
I would like my refund and I am only paying what I agreed to which is for the service itself ($105 even tho website says $96+ $30 for the application and pictures should be $9, all together $144.70 plus applicable taxes

Don’t rip people off like that and explain the service you guys are providing and update me on my refund please

Baljinder Kaler.

A few questions-
1. Why was I provided this premium service without me being aware of it, all I agreed to was 30 dollars for refilling my form because I had provided my citys name twice so I was charged 100 dollars for that and why would I agree to pay 100 dollars to get my form refilled, I agreed because it was 30 dollars
2. Also lets assume I agred to it, why was I charged for my pictures? They are part of the premium service arent they?
3. Bls website says 9 dollars for 4 pictures? Why was I charged 18 for pics?
4. Hell I never received no special treament/premium service, I sliterally had to stand for over an hour for my turn until 11:30 am eventho my appointment was at 10:30 am
I stoold bevcause no chairs were availeble, is this what you call "premium service", there was no coffe/tea served, they were almost almost out of drinking water

This is a joke, please refund me my 100 dollars + 9 dollars for pictures and we can go along. I am not ready to be scammed for something that was never offered to me

View 0 more photos