Bluefly
Reviews and Complaints

I have ordered from them twice now and the first time i returned an item it was no problem at all. The customer service reps are friendly and made sure to make my call a priority. The second item i received is outstanding. It is a beautiful watch, brand new, and bought at such a great price. Can't compete with these guys. The shipping was fast and they kept me up to date on my package from the time it left, to the time it arrived. I will definitely be ordering from them in the future.

Honestly, I can understand why a lot of people found the site sketchy, but I must've had INCREDIBLY GOOD LUCK with them, or they changed their management or something because...

I ordered a dress early on Friday 3/14 morning and it was at my house by Saturday 3/15 afternoon. That quick. And they weren't trying to get rid of bad quality clothing either; the dress I ordered is absolutely GORGEOUS quality and a cobalt color true to the picture-- the Taylor Azure Long Sleeve Body Con Dress: http://www.bluefly.com/Taylor-azure-long-sleeve-body-con-dress/p/***/detail.fly. I did their sizing calculation and ordered a size down from my normal 8, and checked the measurements to be sure, and the dress fits like a very sexy glove. They even allowed me a 15% off coupon to be used, and when my order went through, they sent me a $30 off of next time.

Their system is definitely strange, as I was trying to order the dress last week, but every time I got all the way through the payment and Paypal and hit 'confirm' it took me to a page that my browser said was not from the actual domain and flashed the security message: 'This probably isn't the page that you are looking for!' and the order didn't go through. I checked extensively, but they did not charge my credit card (other than later for my final order). I don't know what was up then, but it was definitely worth it to come back to.

I just received a very pretty pair of Tod's flats from Bluefly. They look much better in person than on the website. These very pretty flats retail for $500 and I paid $200. For this reason, I am giving Bluefly 5 stars. They are authentic. They arrived as expected and the website was easy to navigate. One caveat... I was expecting free shipping but I'm not going to quibble over $8.

I see all the negative reviews for these kind of websites (Bluefly, Gilt, etc). A few things I learned over the years...

*Do not buy clothing online unless it's from a department store website or it's cheap (under $100). If you buy online at Saks, Bloomingdales, or even Gap you always have the option of returning it in the store. The clothing I've purchased at online discount retailers have been of average quality and I've learned I would rather just go shopping at the mall. At least then I have a chance to see the clothing piece first, the exception being if you already saw this piece in person and now it's discounted (most likely because it was last season).

*Purchase brands you know and have seen in the retail stores.

*Do not buy vintage (aka second) expensive designer brands online. Only buy from trusted local consignment shops. These websites may think it's in "good condition" and you may think otherwise. Plus, there may be issues with authenticity.

*Do not buy expensive designer handbags (over $1,000) at an online discount site. Most of these websites have a no return policy and it's simply not worth the risk. It's better just to "splurge" and buy at the authorize retailer or boutique.

*I believe they may be receiving their inventory or acting as a middle person for an authorized retailer. For whatever reason, these retailers do not want to place these items on their sales floor (item was returned, overstock, last season, etc). Think Nordstrom's Rack or Off 5th, only online and non-returnable. There is a reason these designer items are discounted... you may want to keep that in mind while shopping.

If you know how to shop, sites like Bluefly are great.

Ordered the clothes online and received the defective one! No reply from Bluefly at all cannot dispute credit card either! Back in 4/30/2020 I ordered three items online with Bluefly ( two of them are final sale). I got the package, and found the Tshirt I ordered ( not final sale) has a hole in front. I went back to the website to check how to return or exchange. It didn't give me any option online, but shows I need to contact customer service to make return. I called the customer service a couple times, never got connected -- nobody ever answer the phone. Then I emailed them three times on 5/11, 5/13, 5/15. Never got any reply. Called again, no answered. At last, I went to credit card company to dispute the charge. Instead of no reply to me, Bluefly replied American Express said I ordered, they sent me the package, I never contacted them to return. AE closed the dispute case. I offered AE the copy of my email recorder to reopen the case. The reply from Bluefly was I never contacted them never sent the clothes back. The fact is I did contact them and never got any reply. I contacted AE again today, they said they would contact them again, and asked me to try again, so that I can sent them the clothes back. I called, the same, no answer ever. I emailed again, to my surprised, they replied, and said it has been months, they cannot accept the return. What a joke? Can I consider it a fraud? I don't know what's wrong with BLUEFLY, With what they did, how can the customer get protection?

This site is a scam. They either sell counterfeit items or they are purposely deceiving customers. They are supposed to have "luxury brands at discount prices." They have many brands I have bought before. Mixed in to these are designers that I had not heard of. I should have researched more but I don't know every designer and everything looked legitimate.They either sell poorly made fakes or they purposely show these outrageous MSRP/original prices with 80% off. The items that I received were of the poorest quality I have ever seen. One dress had NO TAGS (price tag or label). It came w/ a necklace that had glue & two lobster claps instead of a jump ring to secure it. 2 other dresses have seams that are not symmetrical, are crooked, & do NOT lie flat. These both came with a belt made of the CHEAPEST material & has staples holding the slider together. It is also 2x too big. It was supposed to fit your waist not hips. The tag on the back is labeled sz 4 but then the maintenance tag has a 6. So they don't match. For dresses "originally" priced at $327 & $319 the belt and sewing would be of much higher quality. On another dress the label on the back is completely falling off & looks like it was sewn on by a child. It was actually sewn through the back of the fabric on the dress! When I first talked to the company they stated they stand by the authenticity of every product but purchase some merch from "trusted independent suppliers" Which to me says they don't really know what was actually sent to me. But assured me they were not fake & sent me return labels. They said they couldn't process refunds if there is a pending dispute - so I guess wanted me to drop the dispute with paypal first?! Which sounded pretty sketchy. If they're fake I don't want to send them back and let them resell. Plus, I am sure they would have charged me shipping / restocking or just never refunded me. I have fortunately never encountered this type of issue before. I tried to dispute thru paypal for a partial refund so as not to deal with returning and hoping for a refund, but they only tried to get me to return the items for the refund. After doing more research I realized they have random names selling the same items on ebay & poshmark. After I had purchased off bluefly the sale on ebay ended shortly after. After reading the reviews on ebay for the 2 sellers I was able to connect to the store (I have to assume there are MANY more on ebay, poshmark, threadup, etc) I was certain these are fake or the site is a SCAM. Many reviews complaining of fake items, problems with returns/refunds, and canceling orders after the person already paid. Which makes sense when you sell ONE item on multiple sites. If you aren't fast enough and 2 people buy your item - someone will get cancelled. On Ebay sellers often have 98-99% ratings - but there are 1000ks of transactions so 100 negatives don't matter to the overall rating. Easy to manipulate this rating across multiple owned accounts. The other reviews I found about bluefly said all the same things about fakes and refund issues. Although, it seems it filed for bankruptcy in 2019 and I am not sure who bought it or if it was just restructured. It was or is connected/owned by other problem sites: Rue La La and I think GILT. I would honestly rather burn these items than send them back and continue to allow them to scam another customer. I was naive and trusting so that is my own fault - PLEASE proceed with caution. I'm sure they will have some problems once the Shop Safe Act is passed because they will be held liable for these fake items even through 3rd party vendors. Karma will do the rest. DO NOT BUY FROM ANY OF THESE SITES. Some advice I should have taken myself: If it seems to good, it probably is.YOU GET WHAT YOU PAY FOR! Research sites before ordering! Many times if you look on the actual designers website items are on sale for lower than these "discount" sites and at least you can trust them! Bluefly jacks up the MSRP and lists the sales price of 75% off but it really is the original price on the designer's site.

I ordered a bag that was scheduled to be delivered March 18. At no time was I told there would be a signature required for delivery. When I checked my email on the morning of the 18th, the post office had sent me notification that no one was available to sign for the delivery. I contacted blue fly to tell them that if a signature is required for delivery this is useless to me as I work and won’t be home to accept it. I work during all the post offices business hours. The post office won’t allow me to send someone else to pick up. As a result I advised them the item will be sent back to them. Rather than attempt to rectify anything at all or change the delivery instructions on the package, the reply was seemingly from a child who told me how I hurt their feelings with my very professional and polite email. At no time was there a personal attack or profanity. I simply stated that due to their failure, this item is worthless to me and will not be delivered if they don’t change the delivery instructions. That’s it. And what I got in my email was whining and childish behavior. Appalling.

I'm pretty upset about Bluefly. I spent a ton of money on Christmas presents that didn't even fit! The RC Cashmere sweaters are super cute and I ordered them in XL, but when they arrived they were about as big as a toddler's sweater. I mean seriously, what the heck Bluefly? Getting in contact with customer service has been a nightmare that I wouldn't wish on anyone. I've been trying for almost two weeks to get in touch with someone about returning these items, but it's like they don't even exist! Every time I call the ***359 number, it's a different automated message telling me that the person I'm trying to reach isn't available. And don't even get me started on trying to contact them through email - half the time the email address doesn't even work! How is this company even in business if they can't even handle basic customer service?

I'm beyond frustrated that I can't even return these hideously small sweaters, especially since I ordered them in the right size. I've tried using their website to initiate a return, but every time the info on the invoice that I'm plugging in is supposedly incorrect. How is that even possible? It's like Bluefly doesn't even want to give me a chance to return these items. They've only given me until January 10th to return them, and that's tomorrow. I can't believe that after two weeks of trying, I'm stuck with two tiny sweaters that cost me way too much money.

Bluefly really needs to get their act together. There's no online customer service or chat feature, and the phone line is completely useless. It's unacceptable that a company of this size can't even provide adequate customer service. I don't plan on ever ordering from Bluefly again, and I'm telling everyone I know to avoid them at all costs. Honestly, I'm so mad that I'm going to write negative reviews all over the internet about how terrible Bluefly is. People deserve to know what they're getting into if they order from here.

If you're thinking about ordering from Bluefly, I'd highly recommend that you steer clear. Save yourself the headache and find another site to order from. Trust me, you don't want to deal with the mess that Bluefly has created. And if you're curious, my order numbers are ***-A and ***-A. Bluefly seriously owes me an apology and a refund - I'll never order from them again!

This company is the absolute worst when it comes to dealing with their customers. It feels like they train their staff to make it almost impossible for someone to return items. I made a huge order, spending around $4,000, and their representative helped me check out as a "guest" customer. Unfortunately, when most of the items didn't work out, I had a hard time returning them because the order wasn't showing up in my account. When I finally did call them, they said it was all "FINAL sale." That's when I realized that this company lacks transparency and honesty.

I immediately went back to double-check all items, and low and behold, none of them were final sale. What's worse is that the company was still selling these items on their website as regular non-final sale items. It was as if they were trying to scam me. This got me really upset, and I called them to complain. The company assured me that they would look into it and get back to me. However, I had to wait for a while, and when I called again, I was informed they had sent me some labels by email but I never received them.

I kept on calling several times, but they just kept giving me the runaround. At some point, they informed me that the time for the return had elapsed, rendering the items unsellable. That would mean that I lost over 4k because of their incompetence. And the icing on the cake was seeing the company still selling the same items that I was now stuck with, still in their plastic bags and hangers. That experience left me livid!

Honestly, this company should be investigated by the Federal Trade Commission for their deceptive business practices. I have shared my experience with many friends, and they have had the same experience with this company. In conclusion, I'll strongly advise anyone who is considering shopping at Bluefly to heed this warning, stay far away, and shop elsewhere. You don't want to get scammed by this company.

I used to be a loyal customer of Bluefly since 1999. I loved their selection of high-end offerings, and I must say, their customer service was top notch. I had only two issues in all my 70 transactions, and they resolved them without any hassle. That's why I got my friends and co-workers shopping with them too!

But, I was shocked to hear that Bluefly closed down on 2/1/19, leaving its employees stranded. According to The Post, the staffers reached their West 39th Street offices only to find that they were locked out of the building. What a terrible way to go!

That's not all. I recently heard that Bluefly has been under new ownership since 2017, and the new owners are a Chinese manufacturing company. What's more, no one even knows the name of the company, and the insiders refer to their CEO as "Rainbow." That doesn't make any sense to me, and I don't trust it one bit. I feel like I've been ripped off!

Now, Bluefly is back up, but their prices are exorbitant, even for supposed "sale" items. What's more, they don't have a phone number to call, and their address is in a parking lot that doesn't have any names on the structure. When you Google it, it says: 1124 Kane Concourse, Bay Harbor, FL ***. And the phone number that they provide, ***455, is a phone bank with over 15 companies using it. I think this is a fraud site.

I would urge everyone to stay away from Bluefly. If you've already been ripped off, you should call the state attorney general for Florida, and the Internet Crime Complaint Center (IC3). You could also use the FBI's online tool. Don't make the same mistake that I did!

I experienced something really terrible with the folks over at BlueFly. I'm not the type to write reviews about terrible businesses, but they really did me dirty. I spent almost $2000 on some clothes and got ready to return a few items because of size issues and because they didn't look as good as I thought they would in person.

Now, BlueFly loves to advertise their "easy returns", but let me tell you, that's a big ol' lie. When I tried to make my returns, they told me I was past the return window and couldn't return anything. I looked at my receipts, my emails, and even on the website, but I couldn't find any explicit time limit for returns. Turns out, they only put the return date on the item description when you buy it, and it's in small font too. Not to mention, they don't say if the return window is based on the purchase date, ship date, receipt date, or credit card charge date. They told me that all my items had a 14-20 day return limit, but I don't even know if that's true because I don't have that documentation. Also, one of the items was messed up and they still refused to take it back.

I tried emailing customer service a few times to explain my situation, even offered to send them some pictures, but they just ignored me. I will say, the customer service reps on the phone were polite, so it must be a bigger problem with the senior administration or something.

Anyway, in the end, I wouldn't recommend shopping with BlueFly. They have hidden return policies and their "easy returns" aren't even close to being true. Honestly, I think it's possible that they could send you an item right at the end of the return window, just so you can't even return it, even if it's damaged. So yeah, don't give them your money, please.

I recently had an experience with Bluefly, the online store at bluefly.com that I'm not going to forget anytime soon. Now, this wasn't my first time shopping with them, as I had previously ordered a cosmetics case off their site in September. But this time around, things didn't go quite as smoothly.

I remember placing an order for a new cosmetics case but, as I was checking out, the website displayed an error message. I didn't receive any confirmation of purchase, but then again I wasn't logged into my account when I'd checked out. So, I decided to create a new account and proceeded to order again, which thankfully worked.

Soon after the purchase had been confirmed, I went onto my Paypal account to check the rates and realized that I was charged twice for the same order. The first order that had given me an error message was also processed, even though I didn't receive a confirmation email for it. I was frustrated and confused, so I quickly reached out to Bluefly's customer service to try and figure out what happened and to cancel the first order.

This is where things started to go downhill. I didn't receive a response for three days, and when I finally did, it was an email that told me I couldn't cancel an order via email. I was taken aback since it wasn't my fault that their website failed to confirm my order and charged me twice.

I had no choice but to keep emailing back and forth with various Bluefly customer service members who couldn't locate my initial order due to different email addresses being used. It seemed so obvious that they could have just searched for matching names and addresses, but they didn't. Eventually, after a lot of back and forth, I shipped the initial order back, but only received a partial refund. Even then, they managed to make more mistakes in the process.

They returned a completely random amount for shipping, which made no sense, and I received only a partial refund for the item I'd returned even though it was their fault. And to add insult to injury, I was charged a $6.95 shipping fee for something they messed up.

It's been two weeks since I heard back from them last, and I'm still waiting for them to sort out the mess they made. The last email I received mentioned that they were "further researching the credits to your order," but I haven't heard anything since. It's been a nightmare.

In conclusion, I would advise anyone considering shopping with Bluefly to think twice. Yes, they may have great deals, but the headache that comes with shopping with them isn't worth it. Stick with reliable and trustworthy retailers that won't mess you around like Bluefly did with me.

Wowza, I was shocked to see all the negative vibes surrounding Bluefly! I mean, I've had my own sketchy experience with them, but I didn't think it was that bad. So I decided to drop them an email to see if they'd like to respond to some of these accusations. To my surprise, I never received a response from customer service! Just my luck.

So, I figured I'd take matters into my own hands and share my story with all the online peeps out there. It all started around Thanksgiving when I snagged three pretty dope sweaters from Bluefly, or so I thought. I had checked out their "sales" section and thought I had hit the jackpot with some majorly discounted threads. However, the plot thickens.

What I soon found out was that their "sale" was actually the same dang price as their regular priced items, just with different packaging. Take one of my sweaters for example. Its style number was *** and before Thanksgiving it was listed at $71. Then, during Black Friday and the days leading up to Cyber Monday (you know, when everyone has their wallets out), Bluefly raised the price to $89 but offered a 20% discount, which brought it back down to $71. And after Cyber Monday was gone? The sale signs were removed and the price went right back to $71. The other two sweaters were up to the same shenanigans.

But wait, there's more. Once I received my order, I realized that one of the sweaters was a bit too big for my liking. No biggie, right? Bluefly advertised a free return policy during this period, so I figured I'd take advantage of it. However, I didn't read the details too closely and ended up selecting the paid USPS return option. Once I clicked on it, there was no backtracking to choose a different method. Ugh, frustrating.

So, I decided to reach out to Bluefly via email to let them know about my not-so-great experience and to see if they had any comments. At first, they just ignored me. But then they said that they forwarded my email to "customer service" and that someone would be in touch. Well, it's been crickets ever since. Wasn't the first person who responded supposed to be from customer service? Hmm.

Overall, I've got to say that Bluefly's handling of their prices and return policy, combined with their lack of response to my emails, has left a sour taste in my mouth. It's not really what I would expect from a high end online retailer. That being said, if you're looking for a deal on a few select (and maybe out of season) items, you might still be able to find them. Just be extra cautious and make sure to read all the details. I even went back to Style# *** today and with a Visa discount, it came out to around $62. So, there's that.

-Michael

I recently had an experience with Bluefly that was quite frustrating. I decided to order two pairs of sunglasses, as they had some great deals on their website. However, after 20 days had passed since my shipping label was created, my order was still in a completely different state. I decided to call up Bluefly's customer service to see what was going on.

To my surprise, they told me that they needed to contact their third-party vendor to resolve the shipping issue. I asked if I could just have a refund at that time, but they said no. Three days later, I called again and asked if they had contacted the vendor yet. This went on for four phone calls that lasted for 20 minutes each time. Finally, they told me they would contact the vendor and send me an email when they did.

Unfortunately, I heard nothing from them after three days. I called once more, and the customer service representative said that my item had sold out, and they could not deliver it to the right place. She ultimately agreed to refund my money after holding it for almost a month and doing absolutely nothing to resolve the issue.

I asked them if they could offer any kind of credit or remedy for the inconvenience, but the best they could do was to offer me 10% off my next order. I told them it wasn't worth it and vowed never to order from them again. They cost me not only my time but also my trust in their competence and customer service. I shouldn't have had to resolve this issue so proactively. If I hadn't made so many calls myself, they would have never refunded my money. I also found out that the negative reviews I read prior to placing my order were very characteristic of my experience, and I should have believed them.

However, a month later, I received my lost sunglasses, even though the mail tracking still showed them as lost. I thought it was a miracle. When I called Bluefly to let them know, they charged my card, which was quite frustrating. The sunglasses, in fact, looked much cheaper than in the photographs. I was not allowed to return them, even though they arrived a month later. This phone call took another 20 minutes of my time. It was a significant inconvenience, and it didn't feel good that they charged my card after all the trouble I had gone through.

In conclusion, I would not recommend shopping at Bluefly. Their customer service is incompetent, and they refuse to refund your money in a timely manner. They also cause you hours of time sorting out their own issues. Although I finally received my lost sunglasses and had to deal with the consequences, it didn't feel like they valued my honesty, which added insult to injury.

I done bought a bunch o' stuff from Bluefly 'bout four times now, but gotta say, my last experience was a bit o' a bummer. The first two times, I bought me a handbag and some shoes, and they seemed pretty good - good quality and looked like the real deal. But then, the newest handbag I bought just weren't exactly what I was wantin', so I decided to return it through the website. And that part was easy enough - just click on Return, pick a reason, and print out a mailin' label.

But then, I ordered another handbag from Belle & Clive, which I guess is partners with Bluefly and all, since they got the same mailin' address and warehouse. Anyways, when I got the handbag (brand name Furla), it was a complete knock-off! And trust me, I know my handbags. The dust bag was all wrinkled and made of crappy cotton, some tags had been removed, and to top it off, there were tags inside printed with "MADE IN CHINA." Ain't no way that's the real deal, seein' as Furla's an Italian company and all. The linin' was lousy, the stitchin' was all messed up, and the leather was just plain cheap.

So, I'm returnin' that sucker to Belle & Clive and waitin' on my refund. And let me tell ya, buyer beware! You might get what you pay for, but you might not, and a whole bunch of people done had to fight to get their refunds. But I'll update y'all if the return actually gets processed.

UPDATE: May 4, 2015 - So, I done got two messages through SiteJabber, a phone call, and two emails from Bluefly after I wrote that review. They told me they got my first return and I'll be gettin' my money back in 3-5 business days. I checked my account and they refunded the whole amount except for the shippin' fees (about 15 bucks). I'll keep y'all updated on the second return.

UPDATE: May 11, 2015 - So the second (and last) return was processed and they done gave me my money back, minus shippin' of course. I ain't plannin' on shoppin' at Bluefly no more, but gotta give 'em props for havin' an honorin' their return policy.

So, I placed an order on Bluefly and it was a bit of a hassle. Firstly, it took over two weeks for me to even receive my order and when I finally did, one of the dresses I bought did not fit me despite the description saying it would be true to size. So I tried to return it but since I wasn't a member at the time of purchase, it was difficult for me to figure out how to do so. The receipt that came with my purchase didn't even mention the 21 day return policy or explain how to go about making a return as a guest.

Feeling frustrated, I decided to email Bluefly customer service for help, but because it was the weekend, I didn't get a response until the following day. Unfortunately, the response was not helpful at all and they told me I was beyond the timeframe to make a return. This was upsetting because I had spent my money on something that didn't fit and now I couldn't even return it.

I decided to call customer service instead, hoping to get more assistance. After all, I had had problems tracking my package to begin with and it was delivered way after the estimated delivery date. To make things worse, the receipt didn't even mention the return policy, which left me feeling confused and uncertain.

After speaking with a customer service agent, Sabine, and explaining my situation, she agreed to grant me a store credit for the dress. I was relieved and grateful for her help, but then she mentioned that I wouldn't receive an email about the store credit until Monday. I waited and waited but I never received anything from Bluefly.

Feeling frustrated yet again, I decided to email customer service again and explain what had happened. To my dismay, they told me that Sabine was wrong and that I was not eligible for a store credit. This was incredibly disappointing and made me feel like Bluefly was not interested in pleasing their customers or even trying to help them out.

As a loyal customer to many websites, I have never experienced such poor communication skills and unhelpful return policies. I was not trying to play the system or make any ridiculous returns. I was simply a new customer who wanted to make a return and ended up with nothing but stress and disappointment. Needless to say, I will never be ordering from Bluefly again and I would not recommend it to anyone.

So, I recently bought a watch as a gift from bluefly.com and let me tell you, I was not impressed. The watch was a Jules Breting Discovery One Men's Watch which was supposed to be water-resistant but it became waterlogged when it rained. I mean, seriously, what kind of watch is not even water-resistant! There was no warranty card in the package and when I contacted their Customer Service they were of no help. They refused to replace my watch just because it was past the 30-day return policy. Like, who knew it would rain within 30 days. Moreover, they suggested I contact the manufacturer who is in a different country and supposed to have a one-year warranty on the watch, but as I said, the warranty card was not in the box.

I was left with a defective watch that I had to pay for. I will never ever shop from this site again. I love to shop but I won't enjoy shopping here. I am a dissatisfied customer who would have loved to gift her partner a fabulous watch, but Bluefly had different plans for me.

After my review, a representative finally emailed me to refund my money, but I had to go through all the back and forth to get an exchange. I had to tell them that I was not seeking a refund, and that I wanted to exchange the watch instead. They then gave me a $50 credit, which was a small relief. Although it took them time, they did their due diligence and refunded me in full. For this reason, I would give them a 2-star rating because of the money refund made for the damaged watch.

But, hold on, here's what happened next. I decided to use the $50 credit and purchased a necklace (#***745.63.94), but a week later, I received an email from bluefly.com that the necklace was no longer available and the order had been canceled. I am still awaiting my credit back, which hasn't arrived yet. I sent a follow-up email, but they have responded with "We are researching the matter and will get back to you". I mean, seriously, what's there to research?

In conclusion, I would advise you to weigh your options when considering shopping on Bluefly because their policies still need improvement.

On March 19,2023 I I purchased on Bluefly

The bag was showing with brand name and I thought was same as I bought year ago at the official store

However when I received the bag the size was half of the original I had

In addition no invoice inside the box no tag attached to the bag

I contacted immediately customer service asking to return it and making a note that sizes are not noted on the website and I cannot return because it is a final sale that I paid $1049 !

I tried also to negotiate but they said We are just a marketplace so all our inventory is provided by third party vendors so the invoice is provided by the vendor.

Who is the vendor ? I asked to provide me a copy for the invoice to see what I paid for taxes etc but nothing

In addition they wrote That the piece is not eligible for return and if you choose to file a dispute, we will have no choice but to report that as an attempt to commit fraud by receiving an item and not paying for it.

I don’t want keep the bag ! I just need a refund for something that was not as expected and I couldn’t identify because the info have been missing on the website

I want to return and be refund .

However the terrible customer service ( they have a phone number but it is a not answering number ) doesn’t want help and provide what I asked for

Thank you

bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. 2 month passed- no refund provided. I cant find their contact phone number or chat to even ask customer service about status of my refund.
I have proves ( USPS tracking 9461236897846278908850 and 9461236897846281217994) that returns are received on 11/16/2020. It is almost 2 month as Bluefly received my return and didnt send my refund.

I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. Like the description is not even close. They just sent me whatever they have available. I emailed them several times, never heard back from them. I can't reach their phone line. I don't know what to do. This is fraud. I've bought stuff from them in the past and everything went smooth. But this has been the worst, worst experience ever!

i ordered a pair of $300 sunglasses from there and they broke 2 months later. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. i called customer service when it happened and they were very unhelpful. their return/repair policy is 14 DAYS which makes sense for returns but repairs? cmon. i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. i will never be purchasing from this website again and suggest you do the same.

My order details:
Item: Jimmy Choo Romy 100 Suede Perforated Star Pointy-Toe Pump
Style # [protected]
Color: vintage rose
Price: $775
Size: 37.5
Date of ordering: October, 5th

So now about my issue. I haven't received my shoes yet. I swear I used all known means to get in touch with the company but got no response from them. I sent emails, I called them, I left voice messages. What is going on?

I noticed an email from Bluefly for an order I did not place on 9/21/17. Notified them immediately and they were able to intercept the package and re-route it to their warehouse.

However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. I'm done doing their job and trying to get them to correct this. Initiating a chargeback with my credit card company.

Weak follow up and customer service people aren't reading emails correctly. Sloppy management and website security non-existent.

Cannot trust their system and will never use Bluefly again.

Never shop here, people. They are the worst. Their website is so baggy, full of errors.
It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. Simply appalling.
When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. I called their customer service and they answered one week later saying nothing that would have something to do with my issue.
Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. It maybe a pain in the a##.