Bluefly
Reviews and Complaints

As someone deeply invested in the world of fashion and online shopping, I must say that Bluefly.com, LLC has left customers with mixed feelings. While some have praised the luxury brands at discounted prices and excellent customer service, others have faced issues like undelivered orders, poor communication, and even receiving fake items. It's evident that Bluefly.com, LLC needs to address these concerns to provide a more consistent and reliable shopping experience for all fashion enthusiasts out there.

I have ordered from them twice now and the first time i returned an item it was no problem at all. The customer service reps are friendly and made sure to make my call a priority. The second item i received is outstanding. It is a beautiful watch, brand new, and bought at such a great price. Can't compete with these guys. The shipping was fast and they kept me up to date on my package from the time it left, to the time it arrived. I will definitely be ordering from them in the future.

Honestly, I can understand why a lot of people found the site sketchy, but I must've had INCREDIBLY GOOD LUCK with them, or they changed their management or something because...

I ordered a dress early on Friday 3/14 morning and it was at my house by Saturday 3/15 afternoon. That quick. And they weren't trying to get rid of bad quality clothing either; the dress I ordered is absolutely GORGEOUS quality and a cobalt color true to the picture-- the Taylor Azure Long Sleeve Body Con Dress: http://www.bluefly.com/Taylor-azure-long-sleeve-body-con-dress/p/***/detail.fly. I did their sizing calculation and ordered a size down from my normal 8, and checked the measurements to be sure, and the dress fits like a very sexy glove. They even allowed me a 15% off coupon to be used, and when my order went through, they sent me a $30 off of next time.

Their system is definitely strange, as I was trying to order the dress last week, but every time I got all the way through the payment and Paypal and hit 'confirm' it took me to a page that my browser said was not from the actual domain and flashed the security message: 'This probably isn't the page that you are looking for!' and the order didn't go through. I checked extensively, but they did not charge my credit card (other than later for my final order). I don't know what was up then, but it was definitely worth it to come back to.

I just received a very pretty pair of Tod's flats from Bluefly. They look much better in person than on the website. These very pretty flats retail for $500 and I paid $200. For this reason, I am giving Bluefly 5 stars. They are authentic. They arrived as expected and the website was easy to navigate. One caveat... I was expecting free shipping but I'm not going to quibble over $8.

I see all the negative reviews for these kind of websites (Bluefly, Gilt, etc). A few things I learned over the years...

*Do not buy clothing online unless it's from a department store website or it's cheap (under $100). If you buy online at Saks, Bloomingdales, or even Gap you always have the option of returning it in the store. The clothing I've purchased at online discount retailers have been of average quality and I've learned I would rather just go shopping at the mall. At least then I have a chance to see the clothing piece first, the exception being if you already saw this piece in person and now it's discounted (most likely because it was last season).

*Purchase brands you know and have seen in the retail stores.

*Do not buy vintage (aka second) expensive designer brands online. Only buy from trusted local consignment shops. These websites may think it's in "good condition" and you may think otherwise. Plus, there may be issues with authenticity.

*Do not buy expensive designer handbags (over $1,000) at an online discount site. Most of these websites have a no return policy and it's simply not worth the risk. It's better just to "splurge" and buy at the authorize retailer or boutique.

*I believe they may be receiving their inventory or acting as a middle person for an authorized retailer. For whatever reason, these retailers do not want to place these items on their sales floor (item was returned, overstock, last season, etc). Think Nordstrom's Rack or Off 5th, only online and non-returnable. There is a reason these designer items are discounted... you may want to keep that in mind while shopping.

If you know how to shop, sites like Bluefly are great.

So, I've got to say, I had a bit of a mixed experience with Bluefly. A few years back, I bought a few things from them and they were great - no complaints there. But then, I made the mistake of purchasing a necklace from a designer I didn't know. It was marked as a final sale item (which should've been a warning sign, to be honest), and when it arrived, it was broken and just plain terrible quality. Unfortunately, they refused to let me return it. I tried calling to speak to a manager, but kept getting put on hold and never getting anywhere. Needless to say, I was pretty upset and vowed never to shop there again. But on the bright side, at least it was only a $20 loss.

However, my boyfriend recently tried to buy me a gift from Bluefly - some green stone earrings that I really liked. We bought them at the end of November, hoping to get them in time for an event on December 10th. But the next day, they went on sale - so my boyfriend emailed asking about the discount or canceling the order altogether. He never got a reply.

Then, 7 days after the purchase, the earrings were finally shipped. They arrived looking smaller than expected, and when I measured them, they were over 1/2 inch smaller than advertised. Plus, the stones were totally different shapes than what was pictured, and the green stones had air bubbles in them. I'm pretty sure they're synthetic, rather than real green onyx. The white topaz might be real, I can't say for sure. At any rate, I reached out to customer service with some photos of the product and heard back that they had received my complaint. But 5 days later, I still haven't heard anything else. I've tried to return the item, but the website won't even recognize my order number. And the event I wanted these earrings for has already come and gone. So needless to say, I'm pretty unhappy with my experience with Bluefly. I don't think I'll be shopping there again anytime soon.

This here Bluefly, let me tell you, is not what you'd call an honest bunch. Twice now (and you better believe it's the last time) they've gone and messed up my store credit. Last time they did it was for the exact same amount of money, $186. This time, I ordered two dresses - the dresses cost $186.98 total and I used my store credit to pay (with just a smidgeon left on my Visa card).

Now here's the kicker: not 10 minutes later I receive an email from them saying they can't send one of the dresses (which was the pricey one at $113.99) but that they would ship out the other dress ($72.99). Well, I'm not happy about it, but it's not like I can say much, it happens to the best of us. I just expect that the store credit I used for that $113 dress would be put right back into my account. Now here's where it gets fishy - I check my store credit balance that evening and there's no sign of that refund in sight. What gives?

So these Bluefly folks, they're only open for customer service Monday through Friday (by which I mean, are you kidding me?). So on the 22nd I sent them an email explaining my situation. They say they'll get back to you within 24 hours but let me tell you what, I waited a whole two days and still no response. So I start a chat with Carolyn over on the customer service page. Carolyn heard me out and said real friendly-like that she'd make sure that $113 would be put right back into my account and that she'd call me before the end of the day.

Spoiler alert: there was no phone call and there was no email. And most importantly, no store credit returned to little ol' me. What they're doing doesn't sit right with me - the dress I originally wanted is still sitting in my online cart and it looks like they've got it in my size too. Is it available or isn't it? Should I put my faith in them again with some other item? I'm starting to catch a whiff of something stinky here.

At the very best, this company is the most disorganized and poorly run excuse for a company I've ever done business with. But now, I'm starting to think it's a downright dirty, underhanded business scheme. Refusing to send out items that they still claim to have in stock? Not putting my store credit back on my account? That sounds like thievery to me! Don't waste your time with Bluefly - they're a shady shop.

I just wanted to share my experience with Bluefly.com. I made a pretty big purchase of over $750 on July 25th and received my order on July 27th. However, I have been trying to return some items since Saturday morning, August 8th and it has been a complete nightmare.

I have been in contact with a customer support representative named Dominick, who keeps telling me to click the button that says "Create a Return Label". I have explained to him multiple times that I checked out as a guest, and therefore the site does not provide that option. Instead, it only offers me the option to "Click here for Returns", which then takes me to a page that states: "If you see a link that says "Click here for Returns," please contact customer service [...] to start your return. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label."

I have followed all of these instructions and have even sent four emails to Dominick asking him to please follow the process as stated on the website and "create an RMA and provide a shipping label". However, it takes him forever to respond, and when he does, he just tells me to click the button I have already explained is not available to me.

This has been the worst customer service experience I have ever had with an online shopping boutique. I regularly spend a lot of money on clothes from RueLaLa, Gilt, and HauteLook, but I will not be doing business with Bluefly again. I will also be warning all of my shopping addict friends to stay away.

The lack of a customer service number is also very frustrating. It feels like a fraudulent business with no one to talk to if something goes wrong.

To make matters worse, I have provided screenshots of the website clearly directing me to Dominick, and he still seems to not understand the issue. In his latest response, he even claimed that I did not check out as a guest, which I know for a fact is incorrect.

I hope that Bluefly begins to take customer service seriously, as it is one of the most important aspects of running an online business. Until then, I will be taking my business elsewhere.

So, let me tell you guys something about Bluefly. I was really excited to purchase something from there because I always like discovering new stores that have quality products and are affordable. However, I was so disappointed with this company.

First of all, one of the things that I find completely absurd is the fact that despite Bluefly having such a massive shipping account and being able to ship items for probably less than a few dollars, they still charge their customers $7.95 for shipping! I was after a chiffon shirt. When I received my shirt, I discovered that Bluefly had crammed the blouse into such a tiny box, which didn't seem right. They also included a bunch of samples of beauty products and feminine care products that I didn't even order. If they had removed these items, the shipping could have been cheaper. So, here I am paying extra for something that I didn't even ask for! It is totally not fair.

When I finally got my order, I was disappointed with the item that i recieved. The shirt was way bigger than what I saw on the model. So I decided to return the shirt. But that is when I discovered that I had only two options: either pay extra or let them charge me another $6.95 to ship the item back! I was determined not to pay any extra amount, as I was already unhappy with the original shipping charge. I mean, why should any company take more money from its customer for returning their own product to their warehouse? It is just not acceptable!

So, I used my own shipper and sent it back via UPS Ground, because I don't trust that shady USPS shipping which took almost like a year (not really… but you know what I mean!). I paid almost $4 myself to send the item back and finally, I received an email from Bluefly stating that they had received my return.

But wait, the horror story isn't over yet! I had a feeling that something like this was going to happen. Therefore, I shipped the product back using my own shipper, and I also had the tracking information emailed to me as soon as the package was delivered. In fact, I could see that my package had already been delivered on Wednesday, August 07, 2013, and had been signed by someone named "NEUZIL" at the DOCK.

And now Bluefly is refunding the purchase price of the shirt, but do you know what the kicker is? They are deducting the amount that they charged me for the shipping, even though I paid to send the item back myself! This is ridiculous and unfair. If they aren't going to return my money, they should at least give me a gift card or something. I cannot handle this!

In conclusion, you guys should be aware of Bluefly. Their website is crap and the services they provide are ridiculous. I am very unhappy with their service, and I would recommend that you look elsewhere.

I recently ordered some bags off of bluefly.com, and to be honest, I wasn't very impressed with my experience. While the website itself was easy enough to navigate, the bags that I received left a lot to be desired. In fact, I would go so far as to say that I will never use bluefly.com again, and I would caution anyone else against doing so, too.

I ordered two pre-owned bags, and the picture on the website made them look like they were in relatively good condition. However, when I received the bags, I was truly disappointed with their condition. One bag, in particular, was extremely dirty, stained, and had worn leather and a broken zipper. I immediately contacted the seller, LXR&CO, to try to resolve the issue. However, they told me that I could not return the bags because I had already cut the "orange cable."

First of all, it was not made clear anywhere that I couldn't return the bag if I had already removed the zip tie. Second, one of the bags didn't even have an orange zip tie on it, so how can this be a strict company policy if they're not even consistent with it? I was very upset with LXR&CO's lack of willingness to help, so I reached out to Blue Fly for assistance. However, they also turned me down, citing the "final sale" designation of the bags.

While I understand that the website states that "final sale" items cannot be returned, I didn't have a chance to fully inspect the bags before purchasing them. The pictures on the website made them look like they were in better condition than they truly were. If I had known what I was really getting, I never would have bought these bags in the first place.

It seems like bluefly.com marks items as "final sale" when they know that they are in bad condition or otherwise undesirable, and it's essentially a trick to get people to buy their unwanted merchandise. In this case, I feel like I was duped into buying bags that were not as advertised. And to make matters worse, when I tried to return them, I was met with disappointing customer service and policies that were not designed with the customer in mind.

In my opinion, bluefly.com and their sellers need to improve their customer service policies. No one wants to be stuck with merchandise that wasn't accurately described or is otherwise unsatisfactory, especially when it is labeled as "final sale." While it's understandable that they don't want to have to accept returns on every single item, something needs to be done to help customers who received something other than what they were guaranteed.

So, I was super excited to find this dress on Bluefly.com for my daughter to wear to the ballet next weekend. The shipping timeline was listed at 5-7 business days, so I figured I had plenty of time. But boy was I wrong! I didn't receive any confirmation that my order had shipped on Monday, which was strange because I've ordered things online before and they usually ship the next business day. I started to get worried.

Then, I got an email from Bluefly extending the shipping time from 1-2 business days to 2-3 business days. Their customer service website even warned that once an order is placed, they may not be able to process a cancellation due to how "fast" they ship things out. Tuesday came and went with no dress in sight.

I decided to call customer service on Wednesday, but it said to expect a 45-60 minute hold time. Ain't nobody got time for that! So, I tried again the next morning. I called at 9:03 and was told to expect the same long wait time. After only 20 minutes on hold, finally someone picked up.

I explained the situation to the customer service representative, letting her know that if I didn't receive the dress by the weekend, I wouldn't need it anymore because my daughter was leaving town for several months after. But she tried to convince me that I had miscalculated because they "don't count weekends." Uh, okay. Then, she told me that it would take 4-8 business days to arrive once it had shipped.

I asked if they could expedite the shipping, but she said they didn't have that option. I mentioned that it had been available at checkout, but she countered that not all items were eligible for expedited shipping. I couldn't believe it! I just wanted to get the dress in time for the ballet - was that too much to ask?

Since it seemed like Bluefly's incompetence had led to the delay in shipping, I asked if I could cancel the order and get an immediate refund. But she told me there was no guarantee that she could cancel the order, and even if she could, they couldn't issue an immediate refund. Seriously?!

In the end, I was so disgusted that I ended up having to find a replacement dress last minute, which ended up costing me twice as much. I won't be shopping on Bluefly again.

I recently ordered a pair of Gucci sneakers from Bluefly for a special gift. Though I was thrilled to receive my package a little over a week later, my excitement quickly turned to disappointment when I found someone else's invoice and order inside the box. I immediately contacted Bluefly's customer service, who were friendly enough, but I couldn't help but feel that my order had been swapped with someone else's intentionally.

However, the representative I spoke to suggested that perhaps the orders had been mixed up and mis-shipped. I was willing to give them the benefit of the doubt, and gave them the order number for the order I had received. The customer service rep reassured me that she would reach out to the other customer and call me back within 48 hours. I even gave her until Tuesday to respond, but received no update, no call, no email. Disappointed by the lack of communication, I decided to call Bluefly again.

Luckily, I spoke to another representative who was much more apologetic. She confirmed that there were no information on my shipping label, and issued me a return label to send back the incorrect items. However, she did tell me that since the item I had originally ordered was sold out, they could not restock it meaning that I could only get a refund, with an additional $25 for the inconvenience. In short, Bluefly allowed someone else to steal from me and compensate me with only $25 for the trouble. I was so frustrated by the lack of follow up and the inconvenience of the return shipping that I swore I would never do business with them again.

However, a friend of mine convinced me to give Bluefly one more chance. Since they offered a credit, I decided to place another order with them. I called customer service again, and this time I spoke with a representative named Heidi. She was extremely helpful, offering to replace my order with another pair of Gucci sneakers and expedited shipping. I was pleasantly surprised by Heidi's willingness to go above and beyond, and her genuinely apologetic and helpful attitude left me feeling much better about shopping with Bluefly. She even followed up with me via email to update me on my order status until it shipped!

In the end, I actually ended up receiving the correct order before Christmas, and the new pair of Gucci sneakers were even on sale for less than my original order. Thanks to Heidi's exceptional customer service, I am willing to give Bluefly another chance - though I still have some reservations. I do appreciate that Bluefly made some in-house modifications to improve their shipping accuracy, and I'm bumping my rating up by three stars - all thanks to Heidi's helpfulness and professionalism!

If ya’ll are thinkin’ about shopping on Bluefly, I’d recommend checkin’ out other sites first. My experience with them has been a real pain in the backside! I wish I read other folks’ reviews before I decided to go with them. This is a long one, so don’t say I didn’t warn ya.

I gotta give props to their customer service rep who helped me place my order ‘cause they had some technical issues processing international orders. It took us a few days to sort it out, but I appreciated their quick replies to my emails. Anyway, I was finally able to place my order on September 19.

But wait...that’s when things went south. I reached out to them on October 12 because my package hadn’t arrived yet, and they didn’t give me any tracking info. Imagine my frustration when a rep finally responded on October 19 that my package was lost in transit and they issued a full refund.

Of course, I checked my credit card statement and saw TWO charges for the same amount on October 6, but only ONE refund on October 8. What the heck?

So, I sent multiple emails and made two calls to their customer service team, but it was like talking to a brick wall. They blamed the misunderstanding on ME and weren’t wiling to dig deeper. But, I called up my credit card company, and they clarified that Bluefly charged me twice without my consent and only refunded me once.

I called Bluefly again, and they said my email rep was on another call, so they couldn’t transfer me, which seems pretty outdated to me. They said she’d call me back, but it’s been two business days, and nothing. I sent her an email just to follow up, but she hasn’t responded.

I’m sick of their excuses and wasting my precious time on them. It’s unsettling that they can charge whatever they want to our credit cards and not take any responsibility for it. So, I’m filing a fraudulent claim with my credit card company, like many others have done. I hope I get my money back soon.

Wow, I have to say that my experience with Bluefly was a complete joke! I ordered a watch and received a confirmation email, but then got another email saying that my order was cancelled because my billing address didn't match my credit card. I was so frustrated and decided to call customer service to see what was going on. The representative verified all of my information and even said that she would let the credit department know that it was correct so that my order would go through.

I was feeling relieved until I got another email saying the same thing - that my billing address didn't match my credit card. I was so confused because the representative had told me that everything was good to go. I decided to call my bank and get them on a three-way call with Bluefly.com to get to the bottom of things. My bank verified that my billing address was correct, but the Bluefly representative said that their fraud department had detected something and that it was going to a different address than mine.

I couldn't believe it! I had explained to the representative that it was going to a different address because it was a gift for someone's birthday. But apparently, that wasn't good enough for Bluefly. They had been having a lot of problems with fraud and were being overly cautious. So, my bank confirmed that the two charges had gone through and were deducted from my account.

I asked the Bluefly representative to fax over a letter stating that the charges would be removed from my account, but she said she couldn't connect me to the fraud department and that they made their own determinations. I demanded to speak to a supervisor and had to wait hours for a call from Virginia. When I finally spoke to Darryl, the supervisor, he told me the same thing. I was so frustrated and explained to him that I had gotten my bank on the line and called several times to try and rectify the situation.

He couldn't even help me figure out how the watch would be shipped and suggested that I give them another credit card instead. I mean, seriously? They had already taken over $200 from my account and couldn't even ship my order to the correct address. I was beyond disgusted and decided to just cancel the order and get a refund.

I'm still waiting for my refund and have ordered from Amazon instead. It's amazing how easy it was to order from them compared to Bluefly. I'm not sure how Bluefly is able to keep customers and make money with their lack of customer service skills. I even suggested that some people order gifts and have them shipped to a different address, but they said that it's rare and that most people order to their own homes.

Overall, I would not recommend Bluefly to anyone and suggest reading reviews before placing an order with them. The whole experience was a complete disaster and I'm just hoping I can get my money back without any more hassle.

So, I gotta tell ya guys, I was recommended Bluefly for an engagement ring and I thought it'd be the perfect choice. I mean, hey, they're supposed to be reputable, right? But let me tell you, it was far from a smooth process. My friend wanted to propose to his girlfriend and I found the perfect ring on Bluefly's website. We ordered it on March 14, 2018 and it took a full day to verify our billing and shipping information, which we expected.

But then, the drama began. I didn't hear anything from Bluefly for a whole week. A WEEK! So, on March 21, I called their customer service center to get an update and boy, was I in for a shock. The ring was shipped on March 20, but instead of the dark blue sapphire stone we ordered, we got a teal stone. I mean, seriously?! My friend was crushed. This was supposed to be the perfect ring for his proposal!

I reached out to customer support and spoke to Elena, who was kind enough to help me out. She took pictures of the ring and contacted the vendor immediately to get it fixed. The vendor sent a return label on March 23 and we shipped the ring back on the same day. But here's the thing, guys - I had to contact Elena and customer service every single day for an update. THEY didn't reach out to me with updates at all.

Finally, on March 27, Elena updated me that the ring was going to be sent back to us with the right stone and expedited shipping. But on March 28, my friend (who was the shipping address person) got a voicemail that the order had been refunded! Refunded?! I wasn't notified, my friend wasn't notified - nobody was notified at all.

When I contacted Elena to get more information, I was handled by Michael, who told me to reorder it at the increased price of $503.99. Are you kidding me?! We had already gone through so much trouble and we were supposed to pay more for THEIR mistake? No way, Jose. My friend needed the right ring immediately for an out of the country proposal and his stress levels were through the roof. Not to mention, I had already paid for the entire cost on my credit card and had no ring to show for it.

To make matters worse, when I finally got my refund back on April 4, it was for the WRONG amount. Can you believe that?! I filed a dispute with my credit card company immediately and decided never to deal with Bluefly's customer service department again. I mean, seriously, guys - do yourself a favor and look for other companies. In today's day and age, you have other options. Don't waste your time and energy on a company like Bluefly that can't handle things accurately or efficiently.

Ordered the clothes online and received the defective one! No reply from Bluefly at all cannot dispute credit card either! Back in 4/30/2020 I ordered three items online with Bluefly ( two of them are final sale). I got the package, and found the Tshirt I ordered ( not final sale) has a hole in front. I went back to the website to check how to return or exchange. It didn't give me any option online, but shows I need to contact customer service to make return. I called the customer service a couple times, never got connected -- nobody ever answer the phone. Then I emailed them three times on 5/11, 5/13, 5/15. Never got any reply. Called again, no answered. At last, I went to credit card company to dispute the charge. Instead of no reply to me, Bluefly replied American Express said I ordered, they sent me the package, I never contacted them to return. AE closed the dispute case. I offered AE the copy of my email recorder to reopen the case. The reply from Bluefly was I never contacted them never sent the clothes back. The fact is I did contact them and never got any reply. I contacted AE again today, they said they would contact them again, and asked me to try again, so that I can sent them the clothes back. I called, the same, no answer ever. I emailed again, to my surprised, they replied, and said it has been months, they cannot accept the return. What a joke? Can I consider it a fraud? I don't know what's wrong with BLUEFLY, With what they did, how can the customer get protection?

This site is a scam. They either sell counterfeit items or they are purposely deceiving customers. They are supposed to have "luxury brands at discount prices." They have many brands I have bought before. Mixed in to these are designers that I had not heard of. I should have researched more but I don't know every designer and everything looked legitimate.They either sell poorly made fakes or they purposely show these outrageous MSRP/original prices with 80% off. The items that I received were of the poorest quality I have ever seen. One dress had NO TAGS (price tag or label). It came w/ a necklace that had glue & two lobster claps instead of a jump ring to secure it. 2 other dresses have seams that are not symmetrical, are crooked, & do NOT lie flat. These both came with a belt made of the CHEAPEST material & has staples holding the slider together. It is also 2x too big. It was supposed to fit your waist not hips. The tag on the back is labeled sz 4 but then the maintenance tag has a 6. So they don't match. For dresses "originally" priced at $327 & $319 the belt and sewing would be of much higher quality. On another dress the label on the back is completely falling off & looks like it was sewn on by a child. It was actually sewn through the back of the fabric on the dress! When I first talked to the company they stated they stand by the authenticity of every product but purchase some merch from "trusted independent suppliers" Which to me says they don't really know what was actually sent to me. But assured me they were not fake & sent me return labels. They said they couldn't process refunds if there is a pending dispute - so I guess wanted me to drop the dispute with paypal first?! Which sounded pretty sketchy. If they're fake I don't want to send them back and let them resell. Plus, I am sure they would have charged me shipping / restocking or just never refunded me. I have fortunately never encountered this type of issue before. I tried to dispute thru paypal for a partial refund so as not to deal with returning and hoping for a refund, but they only tried to get me to return the items for the refund. After doing more research I realized they have random names selling the same items on ebay & poshmark. After I had purchased off bluefly the sale on ebay ended shortly after. After reading the reviews on ebay for the 2 sellers I was able to connect to the store (I have to assume there are MANY more on ebay, poshmark, threadup, etc) I was certain these are fake or the site is a SCAM. Many reviews complaining of fake items, problems with returns/refunds, and canceling orders after the person already paid. Which makes sense when you sell ONE item on multiple sites. If you aren't fast enough and 2 people buy your item - someone will get cancelled. On Ebay sellers often have 98-99% ratings - but there are 1000ks of transactions so 100 negatives don't matter to the overall rating. Easy to manipulate this rating across multiple owned accounts. The other reviews I found about bluefly said all the same things about fakes and refund issues. Although, it seems it filed for bankruptcy in 2019 and I am not sure who bought it or if it was just restructured. It was or is connected/owned by other problem sites: Rue La La and I think GILT. I would honestly rather burn these items than send them back and continue to allow them to scam another customer. I was naive and trusting so that is my own fault - PLEASE proceed with caution. I'm sure they will have some problems once the Shop Safe Act is passed because they will be held liable for these fake items even through 3rd party vendors. Karma will do the rest. DO NOT BUY FROM ANY OF THESE SITES. Some advice I should have taken myself: If it seems to good, it probably is.YOU GET WHAT YOU PAY FOR! Research sites before ordering! Many times if you look on the actual designers website items are on sale for lower than these "discount" sites and at least you can trust them! Bluefly jacks up the MSRP and lists the sales price of 75% off but it really is the original price on the designer's site.

I'm pretty upset about Bluefly. I spent a ton of money on Christmas presents that didn't even fit! The RC Cashmere sweaters are super cute and I ordered them in XL, but when they arrived they were about as big as a toddler's sweater. I mean seriously, what the heck Bluefly? Getting in contact with customer service has been a nightmare that I wouldn't wish on anyone. I've been trying for almost two weeks to get in touch with someone about returning these items, but it's like they don't even exist! Every time I call the ***359 number, it's a different automated message telling me that the person I'm trying to reach isn't available. And don't even get me started on trying to contact them through email - half the time the email address doesn't even work! How is this company even in business if they can't even handle basic customer service?

I'm beyond frustrated that I can't even return these hideously small sweaters, especially since I ordered them in the right size. I've tried using their website to initiate a return, but every time the info on the invoice that I'm plugging in is supposedly incorrect. How is that even possible? It's like Bluefly doesn't even want to give me a chance to return these items. They've only given me until January 10th to return them, and that's tomorrow. I can't believe that after two weeks of trying, I'm stuck with two tiny sweaters that cost me way too much money.

Bluefly really needs to get their act together. There's no online customer service or chat feature, and the phone line is completely useless. It's unacceptable that a company of this size can't even provide adequate customer service. I don't plan on ever ordering from Bluefly again, and I'm telling everyone I know to avoid them at all costs. Honestly, I'm so mad that I'm going to write negative reviews all over the internet about how terrible Bluefly is. People deserve to know what they're getting into if they order from here.

If you're thinking about ordering from Bluefly, I'd highly recommend that you steer clear. Save yourself the headache and find another site to order from. Trust me, you don't want to deal with the mess that Bluefly has created. And if you're curious, my order numbers are ***-A and ***-A. Bluefly seriously owes me an apology and a refund - I'll never order from them again!

This company is the absolute worst when it comes to dealing with their customers. It feels like they train their staff to make it almost impossible for someone to return items. I made a huge order, spending around $4,000, and their representative helped me check out as a "guest" customer. Unfortunately, when most of the items didn't work out, I had a hard time returning them because the order wasn't showing up in my account. When I finally did call them, they said it was all "FINAL sale." That's when I realized that this company lacks transparency and honesty.

I immediately went back to double-check all items, and low and behold, none of them were final sale. What's worse is that the company was still selling these items on their website as regular non-final sale items. It was as if they were trying to scam me. This got me really upset, and I called them to complain. The company assured me that they would look into it and get back to me. However, I had to wait for a while, and when I called again, I was informed they had sent me some labels by email but I never received them.

I kept on calling several times, but they just kept giving me the runaround. At some point, they informed me that the time for the return had elapsed, rendering the items unsellable. That would mean that I lost over 4k because of their incompetence. And the icing on the cake was seeing the company still selling the same items that I was now stuck with, still in their plastic bags and hangers. That experience left me livid!

Honestly, this company should be investigated by the Federal Trade Commission for their deceptive business practices. I have shared my experience with many friends, and they have had the same experience with this company. In conclusion, I'll strongly advise anyone who is considering shopping at Bluefly to heed this warning, stay far away, and shop elsewhere. You don't want to get scammed by this company.

I used to be a loyal customer of Bluefly since 1999. I loved their selection of high-end offerings, and I must say, their customer service was top notch. I had only two issues in all my 70 transactions, and they resolved them without any hassle. That's why I got my friends and co-workers shopping with them too!

But, I was shocked to hear that Bluefly closed down on 2/1/19, leaving its employees stranded. According to The Post, the staffers reached their West 39th Street offices only to find that they were locked out of the building. What a terrible way to go!

That's not all. I recently heard that Bluefly has been under new ownership since 2017, and the new owners are a Chinese manufacturing company. What's more, no one even knows the name of the company, and the insiders refer to their CEO as "Rainbow." That doesn't make any sense to me, and I don't trust it one bit. I feel like I've been ripped off!

Now, Bluefly is back up, but their prices are exorbitant, even for supposed "sale" items. What's more, they don't have a phone number to call, and their address is in a parking lot that doesn't have any names on the structure. When you Google it, it says: 1124 Kane Concourse, Bay Harbor, FL ***. And the phone number that they provide, ***455, is a phone bank with over 15 companies using it. I think this is a fraud site.

I would urge everyone to stay away from Bluefly. If you've already been ripped off, you should call the state attorney general for Florida, and the Internet Crime Complaint Center (IC3). You could also use the FBI's online tool. Don't make the same mistake that I did!

I experienced something really terrible with the folks over at BlueFly. I'm not the type to write reviews about terrible businesses, but they really did me dirty. I spent almost $2000 on some clothes and got ready to return a few items because of size issues and because they didn't look as good as I thought they would in person.

Now, BlueFly loves to advertise their "easy returns", but let me tell you, that's a big ol' lie. When I tried to make my returns, they told me I was past the return window and couldn't return anything. I looked at my receipts, my emails, and even on the website, but I couldn't find any explicit time limit for returns. Turns out, they only put the return date on the item description when you buy it, and it's in small font too. Not to mention, they don't say if the return window is based on the purchase date, ship date, receipt date, or credit card charge date. They told me that all my items had a 14-20 day return limit, but I don't even know if that's true because I don't have that documentation. Also, one of the items was messed up and they still refused to take it back.

I tried emailing customer service a few times to explain my situation, even offered to send them some pictures, but they just ignored me. I will say, the customer service reps on the phone were polite, so it must be a bigger problem with the senior administration or something.

Anyway, in the end, I wouldn't recommend shopping with BlueFly. They have hidden return policies and their "easy returns" aren't even close to being true. Honestly, I think it's possible that they could send you an item right at the end of the return window, just so you can't even return it, even if it's damaged. So yeah, don't give them your money, please.

I recently had an experience with Bluefly, the online store at bluefly.com that I'm not going to forget anytime soon. Now, this wasn't my first time shopping with them, as I had previously ordered a cosmetics case off their site in September. But this time around, things didn't go quite as smoothly.

I remember placing an order for a new cosmetics case but, as I was checking out, the website displayed an error message. I didn't receive any confirmation of purchase, but then again I wasn't logged into my account when I'd checked out. So, I decided to create a new account and proceeded to order again, which thankfully worked.

Soon after the purchase had been confirmed, I went onto my Paypal account to check the rates and realized that I was charged twice for the same order. The first order that had given me an error message was also processed, even though I didn't receive a confirmation email for it. I was frustrated and confused, so I quickly reached out to Bluefly's customer service to try and figure out what happened and to cancel the first order.

This is where things started to go downhill. I didn't receive a response for three days, and when I finally did, it was an email that told me I couldn't cancel an order via email. I was taken aback since it wasn't my fault that their website failed to confirm my order and charged me twice.

I had no choice but to keep emailing back and forth with various Bluefly customer service members who couldn't locate my initial order due to different email addresses being used. It seemed so obvious that they could have just searched for matching names and addresses, but they didn't. Eventually, after a lot of back and forth, I shipped the initial order back, but only received a partial refund. Even then, they managed to make more mistakes in the process.

They returned a completely random amount for shipping, which made no sense, and I received only a partial refund for the item I'd returned even though it was their fault. And to add insult to injury, I was charged a $6.95 shipping fee for something they messed up.

It's been two weeks since I heard back from them last, and I'm still waiting for them to sort out the mess they made. The last email I received mentioned that they were "further researching the credits to your order," but I haven't heard anything since. It's been a nightmare.

In conclusion, I would advise anyone considering shopping with Bluefly to think twice. Yes, they may have great deals, but the headache that comes with shopping with them isn't worth it. Stick with reliable and trustworthy retailers that won't mess you around like Bluefly did with me.

Wowza, I was shocked to see all the negative vibes surrounding Bluefly! I mean, I've had my own sketchy experience with them, but I didn't think it was that bad. So I decided to drop them an email to see if they'd like to respond to some of these accusations. To my surprise, I never received a response from customer service! Just my luck.

So, I figured I'd take matters into my own hands and share my story with all the online peeps out there. It all started around Thanksgiving when I snagged three pretty dope sweaters from Bluefly, or so I thought. I had checked out their "sales" section and thought I had hit the jackpot with some majorly discounted threads. However, the plot thickens.

What I soon found out was that their "sale" was actually the same dang price as their regular priced items, just with different packaging. Take one of my sweaters for example. Its style number was *** and before Thanksgiving it was listed at $71. Then, during Black Friday and the days leading up to Cyber Monday (you know, when everyone has their wallets out), Bluefly raised the price to $89 but offered a 20% discount, which brought it back down to $71. And after Cyber Monday was gone? The sale signs were removed and the price went right back to $71. The other two sweaters were up to the same shenanigans.

But wait, there's more. Once I received my order, I realized that one of the sweaters was a bit too big for my liking. No biggie, right? Bluefly advertised a free return policy during this period, so I figured I'd take advantage of it. However, I didn't read the details too closely and ended up selecting the paid USPS return option. Once I clicked on it, there was no backtracking to choose a different method. Ugh, frustrating.

So, I decided to reach out to Bluefly via email to let them know about my not-so-great experience and to see if they had any comments. At first, they just ignored me. But then they said that they forwarded my email to "customer service" and that someone would be in touch. Well, it's been crickets ever since. Wasn't the first person who responded supposed to be from customer service? Hmm.

Overall, I've got to say that Bluefly's handling of their prices and return policy, combined with their lack of response to my emails, has left a sour taste in my mouth. It's not really what I would expect from a high end online retailer. That being said, if you're looking for a deal on a few select (and maybe out of season) items, you might still be able to find them. Just be extra cautious and make sure to read all the details. I even went back to Style# *** today and with a Visa discount, it came out to around $62. So, there's that.

-Michael

I recently had an experience with Bluefly that was quite frustrating. I decided to order two pairs of sunglasses, as they had some great deals on their website. However, after 20 days had passed since my shipping label was created, my order was still in a completely different state. I decided to call up Bluefly's customer service to see what was going on.

To my surprise, they told me that they needed to contact their third-party vendor to resolve the shipping issue. I asked if I could just have a refund at that time, but they said no. Three days later, I called again and asked if they had contacted the vendor yet. This went on for four phone calls that lasted for 20 minutes each time. Finally, they told me they would contact the vendor and send me an email when they did.

Unfortunately, I heard nothing from them after three days. I called once more, and the customer service representative said that my item had sold out, and they could not deliver it to the right place. She ultimately agreed to refund my money after holding it for almost a month and doing absolutely nothing to resolve the issue.

I asked them if they could offer any kind of credit or remedy for the inconvenience, but the best they could do was to offer me 10% off my next order. I told them it wasn't worth it and vowed never to order from them again. They cost me not only my time but also my trust in their competence and customer service. I shouldn't have had to resolve this issue so proactively. If I hadn't made so many calls myself, they would have never refunded my money. I also found out that the negative reviews I read prior to placing my order were very characteristic of my experience, and I should have believed them.

However, a month later, I received my lost sunglasses, even though the mail tracking still showed them as lost. I thought it was a miracle. When I called Bluefly to let them know, they charged my card, which was quite frustrating. The sunglasses, in fact, looked much cheaper than in the photographs. I was not allowed to return them, even though they arrived a month later. This phone call took another 20 minutes of my time. It was a significant inconvenience, and it didn't feel good that they charged my card after all the trouble I had gone through.

In conclusion, I would not recommend shopping at Bluefly. Their customer service is incompetent, and they refuse to refund your money in a timely manner. They also cause you hours of time sorting out their own issues. Although I finally received my lost sunglasses and had to deal with the consequences, it didn't feel like they valued my honesty, which added insult to injury.

I done bought a bunch o' stuff from Bluefly 'bout four times now, but gotta say, my last experience was a bit o' a bummer. The first two times, I bought me a handbag and some shoes, and they seemed pretty good - good quality and looked like the real deal. But then, the newest handbag I bought just weren't exactly what I was wantin', so I decided to return it through the website. And that part was easy enough - just click on Return, pick a reason, and print out a mailin' label.

But then, I ordered another handbag from Belle & Clive, which I guess is partners with Bluefly and all, since they got the same mailin' address and warehouse. Anyways, when I got the handbag (brand name Furla), it was a complete knock-off! And trust me, I know my handbags. The dust bag was all wrinkled and made of crappy cotton, some tags had been removed, and to top it off, there were tags inside printed with "MADE IN CHINA." Ain't no way that's the real deal, seein' as Furla's an Italian company and all. The linin' was lousy, the stitchin' was all messed up, and the leather was just plain cheap.

So, I'm returnin' that sucker to Belle & Clive and waitin' on my refund. And let me tell ya, buyer beware! You might get what you pay for, but you might not, and a whole bunch of people done had to fight to get their refunds. But I'll update y'all if the return actually gets processed.

UPDATE: May 4, 2015 - So, I done got two messages through SiteJabber, a phone call, and two emails from Bluefly after I wrote that review. They told me they got my first return and I'll be gettin' my money back in 3-5 business days. I checked my account and they refunded the whole amount except for the shippin' fees (about 15 bucks). I'll keep y'all updated on the second return.

UPDATE: May 11, 2015 - So the second (and last) return was processed and they done gave me my money back, minus shippin' of course. I ain't plannin' on shoppin' at Bluefly no more, but gotta give 'em props for havin' an honorin' their return policy.

So, I placed an order on Bluefly and it was a bit of a hassle. Firstly, it took over two weeks for me to even receive my order and when I finally did, one of the dresses I bought did not fit me despite the description saying it would be true to size. So I tried to return it but since I wasn't a member at the time of purchase, it was difficult for me to figure out how to do so. The receipt that came with my purchase didn't even mention the 21 day return policy or explain how to go about making a return as a guest.

Feeling frustrated, I decided to email Bluefly customer service for help, but because it was the weekend, I didn't get a response until the following day. Unfortunately, the response was not helpful at all and they told me I was beyond the timeframe to make a return. This was upsetting because I had spent my money on something that didn't fit and now I couldn't even return it.

I decided to call customer service instead, hoping to get more assistance. After all, I had had problems tracking my package to begin with and it was delivered way after the estimated delivery date. To make things worse, the receipt didn't even mention the return policy, which left me feeling confused and uncertain.

After speaking with a customer service agent, Sabine, and explaining my situation, she agreed to grant me a store credit for the dress. I was relieved and grateful for her help, but then she mentioned that I wouldn't receive an email about the store credit until Monday. I waited and waited but I never received anything from Bluefly.

Feeling frustrated yet again, I decided to email customer service again and explain what had happened. To my dismay, they told me that Sabine was wrong and that I was not eligible for a store credit. This was incredibly disappointing and made me feel like Bluefly was not interested in pleasing their customers or even trying to help them out.

As a loyal customer to many websites, I have never experienced such poor communication skills and unhelpful return policies. I was not trying to play the system or make any ridiculous returns. I was simply a new customer who wanted to make a return and ended up with nothing but stress and disappointment. Needless to say, I will never be ordering from Bluefly again and I would not recommend it to anyone.

So, I recently bought a watch as a gift from bluefly.com and let me tell you, I was not impressed. The watch was a Jules Breting Discovery One Men's Watch which was supposed to be water-resistant but it became waterlogged when it rained. I mean, seriously, what kind of watch is not even water-resistant! There was no warranty card in the package and when I contacted their Customer Service they were of no help. They refused to replace my watch just because it was past the 30-day return policy. Like, who knew it would rain within 30 days. Moreover, they suggested I contact the manufacturer who is in a different country and supposed to have a one-year warranty on the watch, but as I said, the warranty card was not in the box.

I was left with a defective watch that I had to pay for. I will never ever shop from this site again. I love to shop but I won't enjoy shopping here. I am a dissatisfied customer who would have loved to gift her partner a fabulous watch, but Bluefly had different plans for me.

After my review, a representative finally emailed me to refund my money, but I had to go through all the back and forth to get an exchange. I had to tell them that I was not seeking a refund, and that I wanted to exchange the watch instead. They then gave me a $50 credit, which was a small relief. Although it took them time, they did their due diligence and refunded me in full. For this reason, I would give them a 2-star rating because of the money refund made for the damaged watch.

But, hold on, here's what happened next. I decided to use the $50 credit and purchased a necklace (#***745.63.94), but a week later, I received an email from bluefly.com that the necklace was no longer available and the order had been canceled. I am still awaiting my credit back, which hasn't arrived yet. I sent a follow-up email, but they have responded with "We are researching the matter and will get back to you". I mean, seriously, what's there to research?

In conclusion, I would advise you to weigh your options when considering shopping on Bluefly because their policies still need improvement.

On March 19,2023 I I purchased on Bluefly

The bag was showing with brand name and I thought was same as I bought year ago at the official store

However when I received the bag the size was half of the original I had

In addition no invoice inside the box no tag attached to the bag

I contacted immediately customer service asking to return it and making a note that sizes are not noted on the website and I cannot return because it is a final sale that I paid $1049 !

I tried also to negotiate but they said We are just a marketplace so all our inventory is provided by third party vendors so the invoice is provided by the vendor.

Who is the vendor ? I asked to provide me a copy for the invoice to see what I paid for taxes etc but nothing

In addition they wrote That the piece is not eligible for return and if you choose to file a dispute, we will have no choice but to report that as an attempt to commit fraud by receiving an item and not paying for it.

I don’t want keep the bag ! I just need a refund for something that was not as expected and I couldn’t identify because the info have been missing on the website

I want to return and be refund .

However the terrible customer service ( they have a phone number but it is a not answering number ) doesn’t want help and provide what I asked for

Thank you

bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. 2 month passed- no refund provided. I cant find their contact phone number or chat to even ask customer service about status of my refund.
I have proves ( USPS tracking 9461236897846278908850 and 9461236897846281217994) that returns are received on 11/16/2020. It is almost 2 month as Bluefly received my return and didnt send my refund.

I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. Like the description is not even close. They just sent me whatever they have available. I emailed them several times, never heard back from them. I can't reach their phone line. I don't know what to do. This is fraud. I've bought stuff from them in the past and everything went smooth. But this has been the worst, worst experience ever!

i ordered a pair of $300 sunglasses from there and they broke 2 months later. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. i called customer service when it happened and they were very unhelpful. their return/repair policy is 14 DAYS which makes sense for returns but repairs? cmon. i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. i will never be purchasing from this website again and suggest you do the same.

My order details:
Item: Jimmy Choo Romy 100 Suede Perforated Star Pointy-Toe Pump
Style # [protected]
Color: vintage rose
Price: $775
Size: 37.5
Date of ordering: October, 5th

So now about my issue. I haven't received my shoes yet. I swear I used all known means to get in touch with the company but got no response from them. I sent emails, I called them, I left voice messages. What is going on?

I noticed an email from Bluefly for an order I did not place on 9/21/17. Notified them immediately and they were able to intercept the package and re-route it to their warehouse.

However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. I'm done doing their job and trying to get them to correct this. Initiating a chargeback with my credit card company.

Weak follow up and customer service people aren't reading emails correctly. Sloppy management and website security non-existent.

Cannot trust their system and will never use Bluefly again.

Never shop here, people. They are the worst. Their website is so baggy, full of errors.
It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. Simply appalling.
When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. I called their customer service and they answered one week later saying nothing that would have something to do with my issue.
Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. It maybe a pain in the a##.