Menu
For Business Write a review File a complaint
CB Hosting and Web Design Bluehost Unauthorised credit card charges
Bluehost

Bluehost review: Unauthorised credit card charges 1

S
Author of the review
8:33 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My subscription to BlueHost was due to be renewed in October 2023. When I received emails to this effect, I notified the company I would not be renewing. I also checked my settings that renewal was on manual. I noticed the first unauthorised withdrawal on 7th Oct for $165.29 (AU). I contacted Bluehost, reminding them I wasn't renewing and the money was returned. On Oct 29 I began receiving emails saying that Blue Host was unable to process my credit card. At this point I discovered that a charge of $676.46 was pending. A further search of my account revealed that on the 7th Oct when I received a credit, there was a further a unauthorised charge made of $171.85. Communications between myself and Bluehost began in earnest on 29th October. When reminded that I had not authorised a renewal and that my settings were on "manual" not automatic, one agent described it as a "bug " in the system. Today Bluehost has confirmed that it will be crediting me with $309.81, a fraction of what has been defrauded.

Claimed loss: $847.85 (Australian).

Desired outcome: I want a full return of all money taken from my account by Bluehost since October 2023.

1 comments
Add a comment
C
C
Christine Ann1234
US
Oct 05, 2024 7:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had the same problem. BlueHost lies to me, they lie to the credit card company. They charged me almost $1000 for stuff I will never use, don't even know how to use & never ordered. I plan to hire a lawyer tomorrow. They told me I had to cancel within 15 days -- I did not even know about the charge until after that maybe 18 days - only when I saw it on my credit card. I think there is such a pattern of theft this may be a class action suit. They are violating the US law Fair Credit Billing Act.

  1. Bluehost Contacts

  2. Bluehost phone numbers
    +1 (888) 401-4678
    +1 (888) 401-4678
    Click up if you have successfully reached Bluehost by calling +1 (888) 401-4678 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (888) 401-4678 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (888) 401-4678 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (888) 401-4678 phone number
    United States
    +1 (801) 765-9400
    +1 (801) 765-9400
    Click up if you have successfully reached Bluehost by calling +1 (801) 765-9400 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (801) 765-9400 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (801) 765-9400 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (801) 765-9400 phone number
    International
    +1 (855) 803-8158
    +1 (855) 803-8158
    Click up if you have successfully reached Bluehost by calling +1 (855) 803-8158 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (855) 803-8158 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (855) 803-8158 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (855) 803-8158 phone number
    Sales
    +1 (855) 803-8155
    +1 (855) 803-8155
    Click up if you have successfully reached Bluehost by calling +1 (855) 803-8155 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (855) 803-8155 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (855) 803-8155 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (855) 803-8155 phone number
    New Businesses
    +1 (855) 803-8156
    +1 (855) 803-8156
    Click up if you have successfully reached Bluehost by calling +1 (855) 803-8156 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (855) 803-8156 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (855) 803-8156 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (855) 803-8156 phone number
    New Hosting Customers
    +1 (855) 803-8157
    +1 (855) 803-8157
    Click up if you have successfully reached Bluehost by calling +1 (855) 803-8157 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (855) 803-8157 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (855) 803-8157 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (855) 803-8157 phone number
    Personal Websites and Blogs
    +1 (844) 213-7841
    +1 (844) 213-7841
    Click up if you have successfully reached Bluehost by calling +1 (844) 213-7841 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 213-7841 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 213-7841 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 213-7841 phone number
    Website Speed and Performance
    +1 (844) 213-7843
    +1 (844) 213-7843
    Click up if you have successfully reached Bluehost by calling +1 (844) 213-7843 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 213-7843 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 213-7843 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 213-7843 phone number
    Traffic Generation
    +1 (844) 213-7844
    +1 (844) 213-7844
    Click up if you have successfully reached Bluehost by calling +1 (844) 213-7844 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 213-7844 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 213-7844 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 213-7844 phone number
    Web Security
    +1 (844) 213-7845
    +1 (844) 213-7845
    Click up if you have successfully reached Bluehost by calling +1 (844) 213-7845 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 213-7845 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 213-7845 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 213-7845 phone number
    Website Services and Solutions
    +1 (844) 460-5814
    +1 (844) 460-5814
    Click up if you have successfully reached Bluehost by calling +1 (844) 460-5814 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 460-5814 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 460-5814 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 460-5814 phone number
    Technical Support
    +1 (855) 503-0450
    +1 (855) 503-0450
    Click up if you have successfully reached Bluehost by calling +1 (855) 503-0450 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (855) 503-0450 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (855) 503-0450 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (855) 503-0450 phone number
    VPS and Dedicated Hosting
    +1 (844) 213-7846
    +1 (844) 213-7846
    Click up if you have successfully reached Bluehost by calling +1 (844) 213-7846 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 213-7846 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 213-7846 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 213-7846 phone number
    WordPress Assistance
    +1 (844) 460-5821
    +1 (844) 460-5821
    Click up if you have successfully reached Bluehost by calling +1 (844) 460-5821 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 460-5821 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 460-5821 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 460-5821 phone number
    Account Management
    +1 (844) 460-5820
    +1 (844) 460-5820
    Click up if you have successfully reached Bluehost by calling +1 (844) 460-5820 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 460-5820 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 460-5820 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 460-5820 phone number
    Terms of Service
    +1 (844) 460-5819
    +1 (844) 460-5819
    Click up if you have successfully reached Bluehost by calling +1 (844) 460-5819 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 460-5819 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 460-5819 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 460-5819 phone number
    Account Verifications
    +1 (844) 460-5816
    +1 (844) 460-5816
    Click up if you have successfully reached Bluehost by calling +1 (844) 460-5816 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 460-5816 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 460-5816 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 460-5816 phone number
    Renewals
    +1 (844) 460-5817
    +1 (844) 460-5817
    Click up if you have successfully reached Bluehost by calling +1 (844) 460-5817 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 460-5817 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 460-5817 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 460-5817 phone number
    Account Cancellation
    +1 (844) 460-5818
    +1 (844) 460-5818
    Click up if you have successfully reached Bluehost by calling +1 (844) 460-5818 phone number 0 0 users reported that they have successfully reached Bluehost by calling +1 (844) 460-5818 phone number Click down if you have unsuccessfully reached Bluehost by calling +1 (844) 460-5818 phone number 0 0 users reported that they have UNsuccessfully reached Bluehost by calling +1 (844) 460-5818 phone number
    Add-on Product Cancellation
    More phone numbers
  3. Bluehost emails
  4. Bluehost address
    10 Corporate Drive, Burlington, Massachusetts, 01803, United States
  5. Bluehost social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024