Envato / ThemeForest
Reviews and Complaints

As someone deeply invested in the digital world, I understand the importance of finding reliable resources for web design needs. ThemeForest, a popular platform for themes and templates, has garnered mixed reviews from users. While some praise the platform for its vast selection and support, others express frustration with issues like confusing themes, lackluster customer service, and unexpected charges. It's crucial to approach ThemeForest with caution, ensuring you thoroughly research themes before purchase and manage expectations regarding support. Remember, every experience is unique, and what works for one may not work for another. Stay informed, stay vigilant, and make informed decisions when navigating the digital landscape.

Codecanyon feed lot of freelance workers into a real time manner. Not only one time effort to any freelance workers. It's a great platforms for all (including start ups to big company) depends on codecanyon for their growth. Definitely codecanyon (envato site is trust worthy site for all).
Cheers...

OK. Look. Its a marketplace. They don't own what you are buying. But what they do is provide a mechanism for script writers to sell their stuff, and for people wanting them to buy them.

Has every script ive bought been perfect? Heck no. But Codecanyon.net handles issues with care and common sense, without some referring you to some "suck it up buttercup" fine print.

I always feel confident spending my money there knowing i will get value, support and should something go wrong, reasonable considerate customer service.

This review for a item on CodeCanyon. There are many stock notification system for woocommerce. But this plugin comes up with all features. You can send product updates by email, mobile & desktop push notification, instant SMS. You can send scheduled message on daily, weekly, monthly. It has 26 different messaging libraries integrated with. Everything is fully configurable. You can use your custom notification template in admin panel. You will notified for low stock product, back in stock product, product sale. You can enable disable each option. There detail report on stock both in tabular and graphical. You can export data. Hence, it has a combination of every option we need to increase our product sale. Here you will see the product: http://codecanyon.net/item/woocommerce-stock-notification-builder-sends-desktop-mobile-email-notifications/

I recently had a bad experience with ThemeForest. I purchased the "Arvin" template and was disappointed to find that there was no support available for customers after the purchase. If you are lucky enough to buy from a responsible template designer, then you're in good hands. However, if not, you may find yourself with an unsolved problem.

I tried to reach out to the template designer, but they ignored me. It seemed like they had already made their money and didn't care about their customers. I then turned to ThemeForest for support, but unfortunately, they were not much help either.

It took me some time to find a way to contact ThemeForest, but when I finally did, they responded with something that had nothing to do with my request. They didn't offer any solutions or show any concern for my serious problem with their product. They didn't even bother to contact the template designer. It was a frustrating experience, to say the least.

It seems like ThemeForest lets anyone sell templates on their platform without checking the quality of the templates or if they even work. Of course, everything works perfectly on the demo version, but that's not always the case in reality.

Overall, I was disappointed with my experience with ThemeForest. It's a shame that they don't care about their customers and the quality of the products they sell. I would recommend looking elsewhere for your template needs.

I gotta say, I'm not too impressed with Envato. I mean, sure, they've got some decent stuff on their site, but the way they treat their sellers is just plain wrong. I've been selling on there for a while now, and let me tell you, the cut they take is just ridiculous. I mean, I get it, they gotta make money too, but come on.

And don't even get me started on their customer service. I had an issue with a purchase I made recently, and let me tell you, it was a nightmare. I had to fill out all these forms and talk to some guy named Joef, who was supposed to be their "Customer Success Officer". What a joke. All he did was give me the runaround and tell me they don't refund mistaken orders.

Now, I'm not saying I'm perfect or anything, but this was clearly a technical issue. I accidentally made the same purchase twice, and all I wanted was for them to refund the duplicate transaction. But no, they had to make it a whole big thing and waste my time.

Honestly, I wish there were better options out there. Envato is just embarrassing.

We recently had an experience with ThemeForest while creating a website for a large cannabis company. We were excited to use their platform as they offer a wide variety of themes to choose from. However, we were disappointed with the outcome.

Every time we updated the site with the current code, there were always huge breaks or problems that prevented the site from taking revenue in some parts of the store. We found out that the author used outdated woocommerce files. We were shocked to see that they sell the theme as CURRENT AND UP TO DATE, with the last update being 7 months ago! We all know that WordPress and woocommerce roll out updates much more often, so the author's use of outdated code was just plain lazy.

We gave the author a bad review as they repeatedly did this, but every time we did, ThemeForest erased it. We were surprised to find out that the author has over 5000 sales of a $45 item, which means they made over $100,000 for the author and another $100,000 for themselves. Leaving bad ratings thwarts his success and it cost ThemeForest money, so they erase his bad reviews as he is a senior author.

Now, they keep asking us to pay for support, but when we do, they tell us to $#*! off and that they will update it when they get a chance. This is unacceptable customer service.

We advise anyone who has a valuable client to not buy from ThemeForest. Their themes may look good, but they are not up to date and their customer service is terrible. We hope that ThemeForest will take our feedback seriously and improve their services for their customers.

I recently purchased a theme from ThemeForest called "Everything" for my Shopify store. The theme was advertised as having over 100 demos and home pages to choose from, but when I downloaded it, there were only 87 available for the price of $69. The developer, tvlgiao, responded to my inquiry about the missing demos by saying that they were "coming soon once they finish them."

I was not satisfied with this response and requested a refund. However, the developer stopped responding to my ticket and did not issue a refund. I left a 1-star review for the theme, but it was either deleted by the developer or by ThemeForest. I suspect that the review was removed because this developer has a lot of sales and generates a significant amount of revenue for ThemeForest.

I have since submitted a dispute with ThemeForest regarding the false advertising and lack of response from the developer. I am currently waiting for their decision, but I am concerned that they may side with the developer due to their high sales volume. If this happens, I will have no choice but to file a dispute with PayPal.

Overall, I am disappointed with my experience with ThemeForest and this particular developer. The false advertising and lack of customer service are unacceptable, and I would caution others to be wary of purchasing from this developer in the future.

I gotta say, I'm not too impressed with ThemeForest. I mean, sure, they've got a lot of themes to choose from, but when it comes down to it, they're not all that great. I bought a theme from them recently and it was a total disaster. I spent hours trying to get it to work, but it just wouldn't cooperate. So I contacted their support team and they were no help at all. They just kept blaming me for the problems and wouldn't take any responsibility for the buggy theme.

Eventually, they did try to fix it, but it took them way longer than they said it would. And even after all that, the theme still didn't work properly. I was so frustrated that I asked for a refund, but they refused. Can you believe that? I paid good money for a theme that didn't work and they wouldn't even give me my money back.

But that's not even the worst part. Every time I tried to leave a negative review for the theme, it would get deleted. I mean, what kind of shady business is that? They're basically hiding the fact that their themes are garbage by deleting any negative reviews. It's a total scam and it's not fair to the people who are trying to buy a good theme.

So yeah, I'm never buying from ThemeForest again. I don't trust them and I don't want to waste my money on a theme that doesn't work. If you're thinking about buying a theme from them, I'd say think twice. You might end up regretting it.

I recently bought a theme from ThemeForest for $59USD. The theme was advertised as being fast, with high-quality code that was easily customizable, and with great support. However, I encountered several problems soon after my purchase. Firstly, there was some broken code that caused timeout issues on my webhost. I contacted support, but it took them three whole days to respond. When they finally did, they simply told me to change my hosting provider. I was not happy with this response, as I did not want to risk my site going down at the worst possible time due to potentially crappy code.

Another issue I had was with the overly complicated systems that should have been left to plugins to handle. Even the most basic modifications required developer or support assistance, which was incredibly slow. The website also took over 10 seconds to load, despite being promised fast speeds up there with the best themes. This was a major disappointment, as I had expected better performance from a theme that was advertised as being fast.

The final straw came when I tried to warn others about a shady developer with poorly written code and a host of other issues. However, my review was promptly deleted. This was a clear case of deception, as people rely on reviews to determine whether something is worth buying or not. I am extremely disappointed with ThemeForest/Envato and believe that they should be sued for their actions.

Despite all these issues, I have not yet requested a refund. However, if I do not get every cent back, I will be filing a chargeback with PayPal. I was not delivered what was promised, and I believe that I am entitled to a full refund. Overall, I would not recommend ThemeForest to anyone looking for a reliable and high-quality theme.

I recently visited ThemeForest's website to purchase a theme and also paid for their team to install it for me. However, I was disappointed with the service I received. The agent who was supposed to install the theme took a long time to reply to my messages, and when I finally received the theme, it was not working properly. There were several areas that were not functioning, and despite contacting them several times, the issues were not resolved.

I requested a refund for both the theme and the service, but it was a hassle to get it approved. After going back and forth with them, they finally approved the refund for the theme but not for the service. I was not happy with this decision because I did not receive a working theme, so why should I pay for a service that did not happen? It was frustrating to deal with their customer service, and I felt like they did not care about my concerns.

In the end, I lost $50 for nothing, and I am not happy about it. I expected better customer service from ThemeForest, but it seems like they are only interested in making money and not providing quality service to their customers. I will not be doing business with them again, and I do not recommend them to anyone. David or Alex, if you are reading this, please refund my money. I give ThemeForest a zero-star rating.

I recently had a bad experience with Envato, specifically with their website Themeforest. I purchased a plugin from them and had an issue with it, so I went to their support forum to seek help. Unfortunately, I received no response from the author of the plugin, even though I had followed all the necessary steps to get in touch with them. I even left a comment on the plugin's page, but still no response.

After waiting for two weeks, I decided to ask for a refund from Envato. However, their support team was not very helpful either. They told me that authors are not required to provide support, even though the plugin I purchased advertised that it did. I found this to be very misleading and even illegal. If I can't get away with false advertising in my business, why should they?

To make matters worse, when I left a comment on the plugin's page about my experience, it was deleted by Envato. They don't want negative comments because it hurts their sales, but by deleting them, they are falsely enticing people to purchase products that don't work as advertised. This is not fair to consumers.

I would advise anyone considering purchasing from Envato to think twice. There are better options out there where you can buy directly from the plugin's website and get better support. Also, I would not recommend using PayPal for purchases, as they do not cover intangible items like software. Your bank is a better option for protection.

In conclusion, do not support bad business practices. Do your research before making a purchase and make sure you are getting what you paid for.

I recently made my first purchase on Themeforest.net and I must say, I wish I had done some research before making the purchase. I was in search of a Shopify theme as the ones on Shopify were quite expensive and not worth the price. After browsing through the website and reading reviews, I decided to purchase the "Ella - Multipurpose Shopify Sections Theme" by Halo Themes for $89.

However, my excitement quickly turned into disappointment when I downloaded the theme. The download came with several zip files, each containing different items and instructions. I tried to follow the first set of instructions but ended up with a website in Arabic language. After changing everything to English, the website looked ugly and outdated. I thought I had done something wrong but didn't have the patience to go through all the files on my website.

Upon checking the reviews for the theme, I saw that many others had similar experiences and had left negative reviews. I decided to request a refund but was denied twice by the seller who told me to read blog posts and watch YouTube videos on how to "fix" what I had downloaded. I then appealed to Themeforest and after a week, they granted me a store credit instead of a refund.

I was disappointed with the whole experience and decided to leave a review for the theme. However, I found out that you can only leave a review for a product that you have purchased and are satisfied with. I also noticed that some of the recent 1-star reviews had disappeared, which raised some red flags for me.

In conclusion, I do not recommend Themeforest.net or the "Ella - Multipurpose Shopify Sections Theme" by Halo Themes. The theme has 900 5-star reviews but that is only because you cannot leave anything less than 5 stars or it will be deleted. Buyer beware.

This company, ThemeForest, is a bit of a gamble. They claim that if an item is not as described, they will give you a refund. However, when I tried to get a refund, they did not enforce their policy. The support agent, Vhon, told me that the author had not yet finalized the decision of my request, even though I had specified that I was not happy with the item. This is illegal, as it allows sellers to keep buyers waiting indefinitely for their money.

My experience with ThemeForest was frustrating. I found a WordPress theme that I really liked for my portfolio, but when I tried to set it up, I found it was way too difficult. I contacted the seller, hoping they would understand, but they were rude and unprofessional. They mansplained what plugins were, even though I had been working with WordPress since 2010. They said that since it was the plugin at fault, not their theme, it wouldn't be refunded. They kept my request as in progress, and the support agent said they couldn't do anything about it.

When I tried to raise a dispute in PayPal, I found myself locked out of my account. This is a pattern with ThemeForest - they refuse to help you and instead let the seller keep the money. It's outrageously illegal, and I was livid when I found out I was locked out of my account for standing up to their shady practices and policies.

I managed to take screenshots, but ThemeForest doesn't seem to care. They just want the money. If I had known about their terrible business practices, I would have stayed away. I escalated the report to a claim on PayPal to get my money back, but it shouldn't have come to that. No legit business would pull this kind of thing. I hope that by spreading the word, more people will be aware of ThemeForest's terrible practices and stay far away.

I bought a theme and was directed to but thru this company - I paid and so called got a license. My developer then tried to install the theme and was told we cant use the theme it has no license? I tried to login to my account to query this and am told Account Locked! Have you ever?! So now I have to contact their support to unlock my account - who locks people/clients accounts? Then the support email says I have to wait 4 days for it to be answered? So now I have a site thats unusable Im out of $ no license no support and losing business! Disgraceful - I would use stronger terms if I could.

When purchasing a template that has several versions and when I download it I only have one version that is not compatible with my software version, I complained to Paypal and they blocked my account, where I had several paid downloads. They still threatened me, I don't recommend this site or their downloads, full of viruses and poorly written code. There should be more choices.

I had a really bad experience with ThemeForest. I purchased a theme for $61 on May 31 and since then, I haven't been able to log in to my account. I tried to contact their support team three times, but I didn't get any help. The first time I contacted them, they told me that my account was being controlled by their team. I was confused and didn't understand what that meant.

Today, I received a new response from their support team. They said that they had investigated my account and decided not to re-enable it. They didn't give me any explanation or reason for their decision. They also said that their decision was final and couldn't be revoked.

I'm really disappointed with ThemeForest and their support team. I spent $61 on a theme that I can't even use, and they won't refund my money. I don't know what to do now. I feel like I've been scammed.

If you're thinking about buying a theme from ThemeForest, I advise you to be careful. Their support team is not helpful, and they don't seem to care about their customers. There are other sites out there that are more reliable and trustworthy. Don't make the same mistake I did.

Let me tell you, my experience with ThemeForest was not good at all. I've never had such a terrible time dealing with customer service before. I'm not one to usually write reviews, but this was so bad that I had to share my thoughts. I would give them a 0 out of 10 if I could. They are completely incompetent, unhelpful, and don't seem to care about their customers at all.

I wasted so much time, money, and energy trying to work with them. Not to mention, I lost clients because of their lack of support. I had to start from scratch and purchase another template because of their poor service.

Honestly, this is just the beginning of my issues with them. But I'll leave it at that. My advice to you is to never purchase anything from ThemeForest. You'll save yourself a lot of trouble and frustration.

Overall, I'm extremely dissatisfied with my experience and would not recommend them to anyone.

website, themeforest.net. They sell themes that are not worth the money. I was looking for a theme for my business website and decided to give themeforest.net a try. I purchased a theme and installation for over $100, but it turned out to be a complete sham. The theme didn't work at all, and I was very disappointed.

When I tried to claim the money back guarantee, they became very rude and unhelpful. It was clear that they didn't want to give me my money back. This is a common tactic used by scams, and it's very frustrating for customers like me who just want a good product.

I would advise anyone looking for a theme for their website to avoid themeforest.net. It's not worth the risk of losing your money. There are plenty of other websites out there that offer high-quality themes at reasonable prices. Don't fall for this scam and waste your hard-earned money.

In conclusion, themeforest.net is a scam website that sells bogus themes. They promise a money back guarantee, but when you try to claim it, they become rude and unhelpful. I lost over $100 with this scam, and I don't want anyone else to make the same mistake. Avoid themeforest.net and look for a reputable website that offers high-quality themes at reasonable prices.

I recently had a not-so-great experience with Themeforest. I purchased a WordPress theme from them, but unfortunately, it was riddled with bugs. I tried to reach out to the developer for help, but they never responded. Frustrated, I decided to contact Themeforest's customer service team. However, they too were unresponsive, leaving me feeling helpless and stuck with a theme that I couldn't use.

After waiting for four days with no response, I decided to reach out to Themeforest's customer service team again. But once again, I was met with silence. Feeling like I had no other options, I opened a dispute on PayPal to try and get a refund. However, instead of resolving the issue, Themeforest decided to suspend my account, leaving me unable to access any of the products I had previously purchased.

Overall, I would not recommend Themeforest to anyone. My experience with them was frustrating and disappointing, and I wouldn't want anyone else to go through the same thing. If you're looking for a reliable and trustworthy platform to purchase WordPress themes, I would suggest looking elsewhere.

This website ain't trustworthy at all. I had a bad experience with them when I requested a refund for a theme I bought. I mean, come on, when you invest your precious time and hard-earned money on your website, you expect to get what you paid for, right? But that's not what happened to me.

I bought a theme from themeforest.net, but after just one month, they sent me an email saying that my refund request had been successfully processed. How can customers trust this website when they take so long to process refunds? It's like they're sleeping on the job or something.

Honestly, this website needs to face some serious legal action. They don't have a professional team, and their support system is just plain awful. I tried to contact their support team using the "contact us" form, but the option wasn't even showing up on my dashboard. What kind of website is this?

Overall, I wouldn't recommend themeforest.net to anyone. It's just not worth the hassle and frustration. Save yourself the trouble and find a more reliable website to buy your themes from.

This company, ThemeForest, is not a good company to deal with. Their "customer service" is not very good. I bought a theme that was not what I expected. They said I could get a credit, but not a refund. Then they said I could get a refund. But then they said I couldn't because I bought "credit" instead of buying straight across. I finally went to PayPal and filed a claim. PayPal found in my favor. If you have a problem with ThemeForest, do not close the case. Their customer service will try to talk you into it. If you close the case, you will have no recourse. Given their track record, it's likely PayPal will find in your favor.

I recently had a not-so-great experience with ThemeForest. I was trying to verify my email address, but the link they sent me was broken. This meant that I was locked out of my account and couldn't access any of the themes I had purchased.

I reached out to customer service, but unfortunately, they were not very helpful. They asked me to email them from my PayPal email address to confirm ownership, which I did. However, they then sent me an email saying that they would only communicate with the "account" email address, even though I had clearly explained that I was trying to verify my ownership of the PayPal account.

To make matters worse, the emails I received from customer service were very generic and didn't seem to address my specific issue. It was frustrating because it felt like they either didn't understand what I was saying or were intentionally being difficult.

Overall, I was disappointed with my experience with ThemeForest. It's a shame because I've purchased themes from them in the past and have generally been happy with the quality of their products. However, this experience has left a bad taste in my mouth and I'm not sure if I'll be using their services again in the future.

I recently purchased a script template from ThemeForest and Evanto, but unfortunately, the details were not the same. I requested a refund, and while ThemeForest and Evanto agreed to return the money to my account, I asked them to return it to my PayPal account instead. However, they refused to do so, which led me to file a complaint with PayPal. As a result, ThemeForest and Evanto blocked my account.

After conducting some research, I discovered that ThemeForest and Evanto are an India-based company registered in Australia. In my opinion, this is not a good platform to buy from.

There are several reasons why I believe this. Firstly, many of the items on the platform are incomplete. Secondly, the items do not always look the same on the front end as they do in the preview. Lastly, the customer service and support are not honest and reliable.

In my experience, ThemeForest and Evanto are a pure scam. I strongly advise against buying anything from them, including Codecanyon. They are a bad company that will steal your money. Do not fall victim to their scam!

I recently made a purchase on ThemeForest and was quite disappointed with the Reflector theme that I bought. Despite its 4.5-star rating, it did not meet my expectations at all. So, I decided to request a refund. However, the response I received from Envato left me feeling frustrated and angry. They claimed that I did not have enough expertise to use the item, which I found to be quite insulting. I mean, I have been maintaining over 20 websites for years now, and I have used many plugins and themes in the process. So, how could they say that I lacked the necessary skills to use their product?

To be honest, I think ThemeForest is a terrible web portal. It's no surprise that they have such a bad rating. I feel like I wasted my hard-earned $40 due to their greed. I hope they go out of business soon, and I will definitely be looking for alternative sites to purchase themes and plugins from.

Overall, I would not recommend ThemeForest to anyone. Their customer service is terrible, and their products are not worth the money. If you're looking for a reliable and trustworthy site to purchase themes and plugins from, I suggest you look elsewhere.

I have to say, I was a bit hesitant to try out ThemeForest at first. I had read some reviews online that made me a bit nervous about the whole thing. But, I decided to take the plunge and give it a try anyways. And boy, am I glad I did!

I was blown away by the selection of themes available on ThemeForest. There were so many different options to choose from, and they were all so well-designed. I was able to find the perfect theme for my website in no time at all.

The checkout process was quick and easy, and I was able to download my theme right away. I was a bit worried about the quality of the theme, but it turned out to be even better than I had expected. It was easy to install and customize, and it looked absolutely stunning on my website.

Overall, I would definitely recommend ThemeForest to anyone looking for a high-quality theme for their website. Don't listen to the naysayers - this site is the real deal. Just be sure to read the reviews carefully before making your purchase, and you'll be sure to find the perfect theme for your needs.

Sure, there may be some people out there who have had a bad experience with ThemeForest or one of its sister sites like AudioJungle or GraphicRiver. But, let's be honest - there are always going to be a few bad apples in any bunch. That doesn't mean that the entire site is a scam or that you should avoid it altogether.

In fact, I would argue that ThemeForest is one of the best places to find high-quality themes and other digital assets online. Sure, there may be some issues with customer service or account locking from time to time, but that's just par for the course when it comes to online marketplaces.

At the end of the day, I think that ThemeForest is a great resource for anyone looking to improve their website or online presence. Just be sure to do your research and read the reviews carefully before making your purchase, and you'll be sure to have a great experience.

My account was closed without any reason. As soon as I made a purchase, I received a warning that my account was closed.

When I conveyed the issue to the authorities of the site, they said that they closed my account just for their pleasure. This is unacceptable. I am a customer and I do not accept the closure of my account without any explanation and my deprivation of service.

I stated that I would take legal action regarding the issue and they did not respond to this.

Hello, my name is Park Kyung Nam. I am from Busan, Republic of Korea. On March 17, I paid $1402 via Envato using a debit card. I then without receiving any message that Envato had cancelled the purchase and software guys didn’t get their money, and blocked my Envato accounts without any notice. I have contacted Envato support about the reasons for what has happened. I received an answer that Envato has a number of internal policies that are not made public for business reasons and after reviewing my application, the purchase was cancelled and my money was not touched by Envanto. Yesterday my bank office manager confirmed that the money from my account had gone to Envato and that Envato had received my money. I was also given the bank approval number 048742 for the transaction. Bank manager also said that an order from Envato to the bank to send the money back was needed.

I am not interested in the reasons for this situation, but I would be very grateful if Envato would return the money to my bank account.

My email: [protected]@cbfi.app

Hi,

I was searching for themes for my website, and I saw the voice theme. I went forward and decided to purchase it. Put in my payment details, went to make an account and bam. Account locked. No reason. So I contacted support and let them know, and they came back a few hours later and said they are not reinstating my account? For what? What did I do? Try and make a purchase?

Absolute horrible customer service when you ask them for help they try to divert you to somebody else and you can never find that person. Customer service is the worst I've ever seen they could care less after they take your money.I paid for the extra 6 months of support however it does no good when they don't support anything and the thing that they sold me is not working correctly.

I've spent over $600 on themes so far, and regularly build websites for myself and others. Sometimes the themes you purchase (even the more popular ones) are misleading. I have over 5 years of experience building WordPress sites, some of which became fairly successful, yet I find myself constantly making a theme purchase, and then finding out shortly after that real-world use of them such as customization options, plugins, and comparisons to the demo are lackluster. Many things often break and contacting the producer for item support is usually difficult as there are communication barriers (many are not native English speakers).

There isn't too much of an issue with sellers though. The issue is with Envato/ThemeForest. They have a near absolute zero return policy, even when purchases are made by mistake (which has happened before as you can easily purchase the same theme for the incorrect platform such as HTML/WordPress). The best I've ever squeezed out of them was a discount after numerous back-and-forth requests. Even now I'm trying to locate a contact form for Envato support and can't recall how I did it in the past or if it's always changing to intentionally make it complicated or impossible to find. I'm confident this is by design.

I'm now in a position where I've purchased a theme, and customization options are lackluster. Compared to other themes, this one is not that great. Simply put I am not satisfied with it and now I need to spend about $65 or so for another theme.

I went on their site and purchased a theme and also paid for someone on their team to install it for me. Not only this agent took forever to reply to his messages, the theme I bought from them was not working. It wasn't a minor issue. There were several areas that were not working. I contacted them regarding this issue several times and every time they sent me a message saying that the agent fixed one specific issue. But when I went on the website, nothing was fixed. This was a joke. I asked them for me to return the license to them because it was not working out and I requested a refund for the theme and for the service. After several going back and forth with them, they send me an email with a link to submit a request for it. The refund was approved for the theme but not the service. Now, since I returned their theme that was not working, which by the way was not my fault, I also requested a refund for the service that I paid them. It was back and forth with them refusing to give me back my money for the service. So, if I don't get a theme, why should I pay them for a service that did not happen? The theme was on their site and they offer the service to install it. If I am not getting a theme that works, neither should they get my money. Unfortunately, it seems that they took $50 from me for nothing. I need my money back. Their customer service really sucks. I shouldn't have to ask for the return of my $50. Where is the customer service? I am not backing down. What good is their so called service to me when I did not get a theme that works? So, the customer is supposed to lose money when she paid them in good faith to get a proper job done? I will never do business again with them. I don't care if they have other great products, their customer service says it all. They are all here for their pockets, not caring about the customer's. David or Alex, refund me my money