GreenGeeks
Reviews and Complaints

I am a new GG's customer for 7 months. Have had monthly issues with hosting and email services. The latest was a ABUSE/Malware problem they blamed on Wordpress who I do not use. They invoiced me a $25.00 service fee to get my website working again. The malware software on my computer found no abuse/malware on my computer.

Today, I have two websites shut down after changing passwords and working yesterday. Do they realize we are customers paying for services?

Is anyone else having similar problems?

Today I noticed that I have been charged $761 from Greengeeks.

I wanted to cancel and get my refund back.

It was an autorenewal for hosting for the next 3 years

They said I should have gotten an email 14 days ago and according to the terms of service, I should have contacted them 7 business days before today to have it resolved.

I was missed the email request, so I asked about cancelling and getting a refund.

The price is not transparent at all. It is a huge increase from the $100 I paid three years ago for hosting

They will not honor a refund at all even though the service did not start yet for the next 3 years

Please help me. I want either a complete refund, or to maintain the same price that I paid 3 years ago ~$100, instead of this ridiculous $761 charge without any breakdown in why the price is so much.

Somehow emails about renewals never reach us so now we're stuck with them for another 2 years. Now only that, when we tried to log in, the authentication system didn't work and so we weren't able to log in for a long time.

Their up time is poor to say the least. The website wasn't always available, VERY POOR loading times, and emails barely worked.

On top of that their customer service is disgraceful. You explain your challenged to them but they don't care. shows what a poor company they are. Sad.

GreenGeeks makes it unable for me to have a continuing nice website for my small, Wild Floral Wonders seedling business for cold tolerant ornamental plants. I do not have security certificates due to GreenGeeks, has error codes. They have "Weebly" web software listed on their site, except it is not connected to them. Their "SitePad" dufus does not work. After many weeks, I still do not have a website, usually I have it up in a few hours, never had this problem before with other hosts. I feel ripped off, cheated--they have no problem charging me fees, but provide non-user friendly web design software that does not work. Their support staff does not help with their web design software problems. I am going to go back to a previous host. I want a full refund of my money from GreenGeeks, they are horrible.

I have tried for two days to get this account canceled when it turned out that GreenGeeks has terrible customer service, cannot answer basic questions and has no way to backup website databases. They lie and then refused to cancel the account, asking me three or four times to confirm my cancellation, and then saying I was not responding when I demanded the cancellation -- which you have to submit a support ticket for. Which I did, immediately. You can't just ask their customer service.

They are complete sheisters and thieves and I suggest everyone avoid them. I had to dispute the charge with my bank. I am even thinking of suing them. They clearly refuse to cancel accounts and comply with customer wishes. You can't do anything or even ask a question and get an immediate response. Try any other host you can. It's a shame because I'd like to use an environmentally friendly host. YOUR COMPANY SUCKS. JUST PUT IT OUT OF BUSINESS.

I had been with GreenGeeks for over 6 years on a plan that included one free domain name for the lifetime I was in the plan. At first they tried to charge me full price of website hosting for a three year renewal, no break in price. I said I wanted to go month to month then they cut my price in half. Next they billed me for domain name renewal. I complained that it shouldn't be included. They then charged my card the next day before responding to me and 92 days outside of when my domain name needed to be registered. Most domain name registers renew 30 days out from the renewal date and you can't renew outside of 90 days. Their response to me was that I was correct about the free domain name for the lifetime that I was on the plan and that they were giving me a credit on my account. I could see the credit and asked them to credit my credit card. They refused. I told my credit card that GreenGeeks did not have my authorization for this charge and my credit card company credited me. GreenGeeks.com suspended my account because of my getting back my credit. You can read the full story below along with the documentation and how they continued to mistreat me including not contacting me to resolve the problem for three weeks and continuing to charge me. I suspect the three week wait was them trying to inflict pain on me, all very unethical.
For more information go to greengeeksunethical.com

First off, we would like to let you know how displeased and disappointed we are for the kind of treatment we kept receiving from your company. All we ever wanted is for our business to operate continously without any setbacks and delays because you know how precious time is in maintaining a healthy relationship with our clients/customers. Honeslty, we are now having second thoughts on why we've decided to migrate here.

Moving forward, the first issue that was brought up was when you suspended our account due to suspicions with regard to spam emails that is being created by one of our email account ([protected]@al-hal.com) which is fine but you should have suspended that email address alone and not the entire account and then send us a message afterwards.

Second is the issue of having an invalid information placed in our account which you have already corrected as mentioned from your message upon opening this ticket, so what else is the problem!

We are escalating this issue to a higher support group or to the management and kindly let us know what really is happening as I don't think you have the right to just suspend our account just like that.

Again, this is causing a big loss for our business as we are now having a hard time communicating with our clients. Please understand our situation and consider this as a complaint.

I joined greengeeks on the proviso of their 30 day money back guarantee. I gave it a try, but decided to stick with my current server provider.

Greengeeks have given me the run around for a refund for 5 whole months. I'm a ux/service designer with a love of quality service. It always saddens me when I come across such lowly service.

Many of my emails have been read, but not responded to. Tickets suddenly closed when still in progress. At one point they told me someone had cashed the cheque.

I would avoid greengeeks because of the poor experience with their level of integrity.

I ordered and paid via paypal for sprout reseller hosting at greengeeks. On monday 28 august 2017.
Greengeeks order confirmation - sales confirmation id: 532192

On tuesday 29 august. Sales replied:
Your order is still under review, though we'll give you an update as soon as more information is available.

On thursday 31 aug I started to ask questions. I asked what is going on and why is the status of the ticket waiting on customer?

Ticket id: pfr-[protected]
Department: sales
Type: issue
Status: waiting on customer
Priority: high

There was no reply to my questions and the only email received was on 1 september: order rejected for order id: 532192:

Thank you for your interest in greengeeks, however after careful consideration we have decided to reject your order and will not be activating your account. If you have used a credit card, your card was not charged. If you have used paypal, your funds will be reversed within 24 hours of this e-mail.

So I was left confused, and not understanding why my order was rejected. I just left it and waited for the reverse of the order as promised. But nothing and no answer. Live chat told me to email billing.
So on monday 4 september I wrote an email to billing, asking why and when will they refund or reverse my payment. I got no reply.

What can I do? I am starting to think greengeeks is a scam.
So I tried to call but it's difficult because I am traveling and not in my home country. I can't get through to greengeeks.

So I wrote an email again on thursday 7 september, asking a reply and my money back. I have not received any email or reply from greengeeks.

All I want is my money back and an answer why the order was rejected.
It has been now two weeks.

Be aware of greengeeks.

Difficult to navigate the backside, not user friendly, limited templates. They are more than willing to take your money, not so willing to help with issues or refund. I was able to create a website in 2 days with weebly, tried to get up with green geeks who has been hosting a website I built in dreamweaver for several days with no luck. Couldn't get any on line help, and then when I sent email requests for help went round and round with you have to use another email account for us to help you, please log in blah blah. Waste of time trying to get help. This company does not care about service, only the bottom line and since I have paid up until 2018... Did they care when I complained, asked for assistance and threatened to cancel? Nope. When they received my first email, they should have picked up the phone and made a call. This is not a company I would waste time with. And I will be sure to spread the word to all my clients, friends and family.

Purchased hosting service for them with a 1 year in advance payment. I never got around to using the service so it remained dormant. The year anniversary come up and they tried to renew for another year. The credit card I had on file with them was expired.

They started sending me harassment emails to the effect that I HAD to write an email to cancel the service. Every reputable service everywhere in the world considers non-payment for whatever reason to be effectively an indication to cancel. But no I had to write in to them to cancel. This is a classic tactic of old-school ripoff artists. Sending in a "request" to cancel affords them the opportunity to sock additional charges and Greengeeks did not miss the chance. Sure enough I received another email saying that since I didn't cancel with 5 days left they could bill me for another year but instead would only require payment for one month. Remember I've never used the system since I owned it on day one.

I am not going to pay them for something I never used just because they employ a "got ya" policy. It's not the month charge, it's the principle.

#jch-[protected] - created on 6th april 2016
#erp-[protected] - created on 3rd april 2016
Really very very bad support from billing team. no response since 11days now. they have debited my credit card & I don't even have any account with them. I had purchased one account but I cancelled it because the price highlighted on website is not actually given. also, they have deducted some amount while refund. the service is pathetic. hoping to get response after reading this on blog. attached is the print screen of chat & still now response.

I purchased hosting services from this company 1 yr. Ago. Let me start by saying I did not use the service basically from day 1, nevertheless I didn't request cancellation until 10 1/2 months later, 1 1/2 months prior to renewal. I sent them an email requesting cancellation of services, non-renewal, as well as to delete my credit card info from their auto-renewal service (I had tried to do this myself under my account details however, once they've got it they don't allow you to delete it, hence my request to them for same. I assumed since I had given them ample notice to not renew and to delete my credit card info, it was pretty cut and dried... Not so, they proceeded anyway and charged my credit card a month and a half later. When I disputed this, they said I needed to send the cancel request to a different email per protocol and since I didn't, they were fully authorized to continue with auto-renewal, despite my original requests. When I requested to speak with a manager/supervisor, josh dargie responded as follows, per batim: 'as a result of your failure to take action, and in accordance with our terms of service which you accepted during your initial signup with greengeeks the services renewed. Again to make this absolutely clear this was an authorized charge! In accordance with our terms of service, service renewals are non refundable as a result of the expenses acquired by greengeeks. For your reference i've also included this below for you:' https://www.greengeeks.com/legal/tos 'with all of the above said, it is clear that you are hard up for money currently and that's completely understandable with christmas right around the corner. I am willing to compromise slightly and issue a partial refund less the expenses that greengeeks has acquired.' thank you and have a great day, josh dargie greengeeks operations manager [protected]@greengeeks.com wow, my failure to take action! Then to add insult to injury he actually said i'm hard up for money and that's why I wanted a refund? Who does this guy think he is! I must say this supposed manager, josh dargie, is a spot on reflection of this company, unprofessional, degrading not to mention, unethical in every imaginable way. Thinking about going with greengeeks? Run, very very fast and don't look back for a second.

This company refuses to give me epp code for my main reseller domain name.
The support people work as a mafia, you get the most stupid answers you can ever get, you get repeated answers, you will fin yourself telling them how to do their job correctly

The solution is an on going icann complaint.

Please find attached the most recent message and I assure you, they will make you sick if you read all the conversation. Two days and still didnt get my epp code.

I am a web developer and has been referring clients to green geeks. But I have now stopped referring clients and will be moving out all my other clients to another host because of their billing problems. Here are 2 examples.
1. Their servers are not magento optimized so I had to cancel my client's vps with them. We submitted cancellation request on sep 24 and a corresponding ticket was created. They sent a counter offer the following day. My client ignored the offer. They charged us for another month because my client did not reply to their counter offer. I find it really bad because they should not have charged us given that we have a cancellation request already. I requested for refund but they refused. There was nothing in the email that says we need to confirm cancellation.in fact, when you submit cancellation request, there are many questions to make sure you really want to cancel.
2. I referred a client to green geeks but since the timezone is different, they were unable to confirm order. They were insisting to call the office which is close during their working hours. So in the end, they cancelled the order. I was expecting that they will refund the order. But I saw in my credit card bill that I was actually charged for my client's order. I requested a refund but they refused to answer me even if I follow up many times via email and chat
I totally lost my trust in their business.in both cases, they charged money for something they did not deliver. They charged my client for another month even if the website is already hosted elsewhere. They charged us for another client's hosting and refused to refund even after they cancelled the order. They even told me it would not help to follow up. I really need to wait for their response. 2 months after the order is cancelled, they have not refunded yet.

Green geeks is the worse web hosting company. Stay away! They don't or can't do what they say. 6 days ago they were to migrate my site. 6 days nothing! 6 days my site was down. Eventually I had to go back to where I was initially. When all this time, and after numerous phone call and emails they were supposed to be migrating my site. They lie, using different people to respond to your emails, totally contradicting each other. What should have cost $25.00 end up costing me $80.00, and of course I get green geeks now infamous and empty advice, fill in the form for a refund!... So begins the war of actually receiving a full refund.. They did absolutely nothing for me, but run me around in circles. What a bunch of incompetent fools!
The only thing they are quick at is charging your credit card. Wish I had seen this forum before I embarked on a 6 days journey of bs and lies. Don't make the same mistake I did. Do your home work first!

Beware of greengeeks.com! - don't just take my word for it. Look at the long list of terrible reviews.

#1. They shut my site down multiple times without any warning! They said I was using too much memory but could not help me determine the source of the memory usage. They just send me a paragraph of computer jargon and they say my website is the problem. So I keep upgrading my plan as to not get shut down. I just upgraded to their biggest plan yesterday and now i'm hitting my memory limit in less than 24 hours.

I have had 3 different top level developers look at this and nothing can be found on our site that uses that much memory. Support wont move me to a new server even though they said they would then backed out of what they said. They wont help me determine the problem. They just keep shutting me down and blaming my site and that is it. That is where it ends. Then I upgrade.

I usually don't both to write reviews but the greengeeks.com service is so out of control incompetent and out right horrible that I just cant help it!

Stay away from greengeeks.com
Stay away from greengeeks.com
Stay away from greengeeks.com
Stay away from greengeeks.com

We need to file more complaints on these guys. Hopefully people will catch on and their company will flop because they honestly deserve nothing more.

The ceo trey gardner needs to stop responding with excuses and clean up his company!

In March 2014 I signed up for a year's web hosting with GreenGeeks LLC, as recommended by many online reviews.

2 days after submitting a payment of $142.56, I received an email stating that my "application" for web hosting had been refused and I would not be able to use their services. No explanation was given as to why they refused to let me host a perfectly reasonable (web design) site on their servers. They said that I would recieve a refund via PayPal (the method of payment) within 14 days.

No refund was ever forthcoming.

I have attempted to recover the funds via Paypal's resolution centre with no luck, and have emailed the company on an almost weekly basis since. Now, in July 2014, I have not received a response from any of my emails, other than one to say that the matter had been referred to the billing team and I would receive a response within 14 days. Still, no money... and am not sure it will ever be returned.

An awful, awful company whose actions are tantamount to theft. Avoid them like the plague!

Beware of hosting with greengeeks! They are dishonest and unprofessional
This is not only a complaint about greengeeks web hosting, but a warning to stay away from hosting with this site you will regret it!
Green geeks has suspended my website due to a dmca complaint they received, please view the initial letter I received from josh dargie, who is rude and unprofessional. Notice in the initial letter to me they automatically assume I am guilty and threaten me to remove "offending material" also notice how josh dargie refers to this as and I quote "in violation of digital millennium copyright act." I filed a legal response to this and will attach it. Then notice after I provide the correct and necessary response, josh dargie tries to argue it's validity and furthermore, threatens removal of my website again... Even through I filed the correct legal response. Notice how after numerous emails back and forth he tries to now say it's a "trademark violation" josh dargie and greengeeks dont want to admit they acted wrong and illegally, in removing my website and therefore try to justify and lie their way through it. They are dishonest, and you will be unhappy if you choose them as a host. Dont, you cant trust greengeeks to act in your best interest if you do choose them as a host, they will take your money very happily then screw you over!

Letter 1
Hello lisa,

It has come to our attention that your account (littletw), is in violation of digital millennium copyright act.

We have received complaints.

You have 24 hours to remove the offending material otherwise your account will face suspension.

Letter 2
Hello lisa,

I will remind you that language such as "idiot" is not tolerated & will result in a termination of your services should it continue.

Greengeeks has informed you and maintained that this is not a dmca (copyright) complaint but instead a dmca trademark infringement complaint, and as such the documentation you provided earlier was not correct for the circumstance. Further we have provided you with several occasions to provide proof that you have a trademark that is valid in order to close the dispute without service interruptions which you continually ignored.

Never the less, you have decided to proceed with legal measures and as such we will no longer be providing any support via our live chat, telephone or ticket systems. You can communicate via snail mail to the address outlined on our website.

Thank you and have a great day,

Josh dargie
Greengeeks support manager

GreenGeeks should be avoided by anyone who wants reliable web hosting. They claim to have 99.9% uptime, but I pay for monitoring that tells a very different story. They usually run around 95% in any given week and a few times last year, I was down for days at a time. I should have left then, but I continued to give them the benefit of the doubt. Please don't make the same mistake.

Their tech support is in India (even though they swear they are in the US). During every support call I get a visitor from India - without fail. Yeah, sure, they are in the US...they are just pinging off a server in India. The answers you get from tech support are copy/pasted and don't tell you anything. I would be surprised if ANYONE who works there knows a THING about web hosting. I tried calling and still couldn't get a straight answer...EVER.

Their unlimited hosting is only unlimited in the areas that don't cost them money or they ability to pack their servers full of sites. Have a blog? Don't even THINK about using GreenGeeks. They will limit your server resources and tell you that the only way to get back to normal is to upgrade to a much more expensive package. Then, if you don't do that, they will shut you down entirely.

I can't say one nice thing about them. I was with them for 19 months which was 18 months too long. If you want a reliable host, this is not the one.