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My account is in the US, however I am currently in the UK. I have attempted to transfer funds to myself through Paypal and Western Union. I am then directed to verify my identity by selecting a text message to receive a code.
BMO do not send the code, my transaction is cancelled, and as a result my account is then locked.
I follow the on-line instructions, however I am repeatedly told my information does not match BMO records.
I then have to call the US to have my account unlocked, but expereience difficulties reaching anyone.
#'s called:
[protected] - my branch
[protected]
[protected]
[protected]
[protected] - Head Office
I have absolutely no way of accessing my account, any my funds are almost depleted.
It is impossible to reach a real person, and the on-line instructions do no work. I have also sent emails, and have not received a single response.
Can someone PLEASE assist me.
Desired outcome: Access to my accounts. Stop locking my account. Provide valid telephone numbers. Only post instructions that work.Allow me to transfer funds from my accounts.
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