Bob's Discount Furniture
Reviews and Complaints

I had the unfortunate pleasure to deal with their different teams, from sales to customer service, to deliveries. I purchased a bedroom set and had to wait over 2 months to have it delivered. When it was finally delivered, the mirror was broken. I called to inform customer care and to have a replacement scheduled for delivery, the delivery guy said "I wouldn't recommend you buying from this company, spend a couple more hundreds and get a better quality, service, and warranty". When they came with the replacement, they didn't notify me of their scheduled ETA. They showed up then called me "We are outside". I had no clue they were coming on that day at that time! No message with a time frame or anything. I left work and drove home (10 min away). When I arrived the truck was down the street and he refused to come back, he then refused to answer the phone. The second time the same thing, the delivery called me and said "We are here", I said your time frame said 2:45 to 6:45 and it's 2:35 now. He said well this is my last delivery for this area, and then left. This purchase caused stress and anxiety.

We got a sofa set. It was to be delivered. On the delivery day, we got a text. I went outside with my phone and watched them pull in within 20 min. Unfortunately the sofa set would not fit in the elevator and we had to go select a different one. Understandable.
Second delivery: We get a text - same text as before "we will be delivering within 30 min" I go outside with my phone. No delivery. We call. They tell us that they rang the doorbell. I tell them there is no doorbell. they put me on hold. They come back on the phone and tell me they have pictures to prove delivery attempt. I tell the guy I was not accusing him of anything and that they must have gone to the wrong address. He tells me no and that there was a grey car in the driveway. I tell him we live in a big apartment building that is part of several other apartment buildings and although we do not have a single driveway. He Again refers to the pictures. I ask him how I can see them, he tells me he is not obligated to show me. I just want my furniture. we have been waiting a month now. The delivery people just outright lied to us. My wife is so upset that we are just going to cancel. The salesman will lose and its not even his fault!

Couch is pealing and falling apart! Although years old this is not wear/tear and can not be fixed! A huge disappointment! It's defective! I have no pets! It looks horrible! It's embarrassing to guests at my home me!
What are my options besides throwing it away!
The pealing is all over my carpet daily. I'd like to be contacted on a resolve. You should stand by your product - eve if I didn't buy the goof proof! I've read this has happened to a lot of customers. What is the resolve?

i purchased a dining room set with six chairs. One of the chair legs was damaged on delivery was discovered to later. I had purchased the goof protection and called for replacement and was told that since it was damaged when delivered it was not covered under the plan and i had to contact the store. I called Bob's customer care and submitted a claim and provided the requested photos. after two and a half weeks I did not hear anything and I called only to be told that they never received the photos. after much discussion I was told that I would have to resubmit the photos again for a new claim. When I asked about a timeline for replacement, I was told the representative on the phone could only approve a replacement leg and it would take 4 months. But if I resubmitted my claim, they should respond in 5-7 business days and if approved, I could get a new chair right away.. god knows when I will get this resolved. But I expressed that the customer service was poor and unresponsive. I would not recommend that anyone buy furniture from Bob's. I would have saved myself a lot of frustration and disappointment had I spent a few more dollars and gone to Raymour & Flannagan or Mealeys who stand by their merchandise and have better customer service. BUYERS BEWARE!

got a mattress in late 2010 22 mins wait time also gave me a hard time its ripped stuffing coming out they say i must get a technician out here Y to me find ways to rip me off is had a 20 yrs guarantee but i was told only u can say if i am covered goof proof guarantee more like rip off bob has millions make it hard as possible to get what i paid for

Bob-O-Pedic adjustable bed is causing me to have hip pain! Expensive for no reason! They billed me before I received the item!Bob-O-Pedic adjustable bed is causing me to have hip pain! Expensive for no reason! They billed me before I received the item!Bob-O-Pedic adjustable bed is causing me to have hip pain! Expensive for no reason! They billed me before I received the item!

I am beyond disgusted with this company! Starting back in november, I was getting the sofa delivered as a surprise for my husband... I got a 4 hour delivery window to which they came 2 hours early, left it in my garage for me to drag in and assemble on my own apparently (I was told it was pretty simple to do)... I emailed, used the "chat" and called numerous times... (I still have all the documents of trying to get someone to speak to that actually understood how infuriating this was without making light of it... 1. It ruined the surprise because they called my husband when nobody was home two hours before the timeframe they gave me, so not knowing what they were talking about, my husband said I don't know if you have the correct house/person", but they read the address so my husband said I guess just throw it in the garage (because he had no clue what it actually was), so I came home to 3 huge boxes, to try to carry in and set up myself (a 4'11 female). After talking with someone finally, the only thing she said was they can offer me a $50 gift card to bob's... Are you kidding me? Why would"i"pay for delivery charges that they screwed up, which also include setting the furniture up, which didn't happen either... The"final offer" from this woman was $100 gift card to bob's... I said absolutely not... I said i'll return the entire thing, she told me I can't... I am not an [censor], I know I can because there was nobody home to actually sign for it... So she said oh umm ok i'll have someone call you right back never heard from anyone again... Not even one week later, the reading light in the middle console stopped working, being too busy with a christmas etc to even care about this piece of furniture... I waited until after the holidays to calm and try to at least get that fixed... They scheduled a time for someone to come out, after getting all the info and repeating it back to me... They delivered the wrong part of the sofa... Someone was supposed to call me right back... Didn't hear from anyone until the next day... She then switched me to set up another time to have it fixed, I waited on hold for about 15 min... Finally someone picked up, I explained what happened, got disconnected... Someone called me back about 10-15 minutes later and I got disconnected 2 min into that conversation and I haven't heard from anyone since! I don't have any more patience to sit on the phone for 20+ min just to try to speak to an actual person, especially when somebody should have contacted me by now... I have been more than patient with this entire nightmare of a purchase... I would never purchase anothing thing from this company (pretty sad because we have kitchen table, bunk beds, and a sectional from this store, but the experience we had with this... No way!
I am looking into what I need to do next, this is absolutely unacceptable.

On 12/23/17 I called Guardian Furniture Protection Plan to report accidental damage to my Bob's leather couch. The Plan cost me 300$ at the time of purchase (7/28/14) and covers "rips, tears, cuts, burns and punctures" of leather goods. Upon making the call, I was asked "how it happened?" My response was as honest as I could be, "I'm not sure but I had a big party on the 19th with 18 people, one woman had a large metal clip in her hair and leaned back on my sofa, and I believe that's how the tears were made in my leather." Response from interviewer, "Do you want 24 hours to ask someone in your household how it happened?" My response, "there is only my husband and me and that is the only way it could have happened." Apparently, I was too honest in my response and should have taken the time to report this as the "single incident that caused the tear." However, I told the truth and although I sent in the required pictures, I was told the claim was ineligible because I didn't give the exact accident when originally answering the question. I called their customer service, explained my response, and was met with an on-script response-there is nothing we can do because you only have a one time chance to report this accident correctly. I called Bob's, spoke to the manager, Terrence Cook, and he called corporate- Nothing they can do with this "Goof Proof Protection Plan, " they just sell it with their furniture and its out of their hands. I called Corporate and spoke to Austin in customer service- Nothing he can do with the Plan, they can't help me at all. If this isn't a case of "unprovided coverage" then I don't know where else to turn. I didn't know "how" to get them to cover my accidental damage by answering correctly. I am not a liar and I did not want anything more than to have the service dept send someone to look at my tears and tell me how to fix them. They are the professionals- The sale of this Plan is a total SCAM and Bob's should be ashamed to push it on their customers.
The furniture and protection plan was purchased from Bob's-Order # 4106140 Customer # 3884665 Service Request# Guardian: 5961541

Name- Suman Rani
Email- [protected]@yahoo.com

The first sofa set purchased wore out fast and was able to return due to manufacture fault. Second sofa was not able to fit in the stairs. Third sofa set was delivered and my mother in law went to sit down it tipped over and she fell. I complained to the customer service and reported the incident. No sympothy and was told manufacturer fault again. So my husband went again to Bob's and picked another sofa which was supposed to be delivered on 12/23/17 . Delivery team came and left and no delivery done. So I called and requested a full refund after spending over an hour over the phone they said all set refund approved and spike store manager at bobs in woburn. They will pick up my sofa on 12/30 and I willget my money back. But customers service are unwary of that and gave me hard time that it was never discussed. They should listento the recorded phone calls.
Today 12/30/17 still waiting for the delivery after the window time was 12:30 to 4:30. It's now almost 7:00pm ando still waiting. After spending time on the phone with customer service who were helpful at all. And taking time off from work.

I am a VERY DISSATISFIED CUSTOMER! Ive been in and out of hospitals..I am a Disabled Veteran with Multiple Sclerosis! I ordered a couch, chair & fireplace for my new single-level place I just had my carpets cleaned & shampooed and when the fireplace insert was opened in my house, SHATTERED glass EVERYWHERE! They had NOTHING to clean it up with. I Had a Christmas/Thank You Party the next day with no fireplace and glass embedded in my carpet. NOT even an apology from Bobs Discount. All they said was the insert will take 4 days to be redelivered! I called the store and of course they can't do anything because the furniture doesn't come from the store. But yet they were aware of what happened. Again I had to make the call. Still to this day NOBODY had called, emailed, etc to apologize for the inconvenience! NO APOLOGY, NO DISCOUNT FOR THE INCONVENIENCE, NO NOTHING! Poor Customer Service and I will continue to be on Social Media regarding this.

Does their customer service actually exist? I urgently needed their assistance regarding one question I had after I received my order. Called them a million times, left voice messages and emailed them. No one ever called me back. I assume this company is a scam, just because they ignore their customers. Or maybe they never hired people for so-called customer service department. Who knows...

Purchased the Jackson set in July 2017, in November the seam of the back cushion had torn and worked it's way up through the cushion. Bobs sent out a technician who deemed it to not be a manufacturers problem, but tried fixing anyways which held up for not even a week because it was poorly done. if he was not able to fix it right he shouldn't have done it. i called guardian and they will not fix it now because the technician has already messed with it. Why should I deal with a huge tear in my 6 month old couch that was not cheap... i am very upset because now I have to wait until after Christmas because they have to wait 30 days to even ATTEMPT to send another technician which now the tear is frayed so i can assure the technician will not be able to fix it properly. if i would have known how much of a pain this would be I would have never purchased from bobs.

Purchased on 3/4/2017. Paid $1433.86 purchasing the warranty and all the extras (listed price was $800 so I paid nearly double to get the warranty). Sticker shock but went through with purchase. Within 3 months of use, the ottoman lost all it's cushioning -- you could feel the boards on your shins when you rested your legs on it. Called customer service and after being on the phone 25 minutes, they agreed to send out a technician. He wrote a report, apparently as I never heard back from them and had to keep calling, that it was not a manufacturer's defect. What else could it be? We didn't damage it and it's not even our main furniture/used daily--it's in the spare room. Called again and again and get nowhere. Customer service SUCKS.

my name is Rachel Adell. Tel # [protected]. I purchased around $10, 000 worth of furniture around two years ago and I also purchased extra warrantee for my furniture. I had issues with the tracks for three drawers for the chest and the service man came and inspected the chest back in July and ordered the tracks. I received few calls from Bob's that the tracks are back ordered and they will arrive sometimes in November. Even though I was not able to use the drawers I decided to wait. A few weeks ago I got another call that they are discontinued and I have no choice but either wait till end of 2019 to have the chest replaced or have another chest from Bob's or 20% gift card. waiting till end of 2019 is obviously out of question and the stain can not be match with the rest of the bedroom set. choosing another chest is out too since the chest is a part of the set and 20% gift card is no good either, I wont find anything with that in Bobs. I asked the agent to at least honor me with 50% which is about $250 gift card and I will take care of finding the tracks and hiring the right contractor to replace them and it was refused. Bobs should stand by their claim that with buying the warrantee they will take care of the damages within that period and in my case not only they are not doing that, they are willing to compensate me with a fair amount. Please contact me to discuss the issue.

Called bobs to have my Sofa Recliners check out because the stitching on arm rest, and other parts of the sofas are coming apart, also the sofas material (bonded Leather) is fading, was ask to summit pictures of the problem, and was told that the pictures show that the damage and the stitching coming apart was from ware and tare of them been used, as a customer I feel disrespect of how can someone looking at some pictures can make a decision like that, I paid over $2000 of my hard earn money for this Sofa Recliners to only last my family not even 3 years, we dont have pets we both work all day and have two kids 12, and 4 and we enjoy the sofas during night times after dinner to watch tv, and no Sofas with this kind of use should only last you 3 years, the material on the sofas is coming apart even on the arm rest the stitching is apart I ask the rep if they think that my family sits on the arm rest for it to be ware and tare and was told Maybe, what a disrespect I have the Goof Proof and never called to file a claim because the problem is not from accidental damage is from manufacture defect, I am requesting for someone to come take a look at the sofas or for someone else to review the pictures and see that is not ware and tare is that the product is defective to only last 3 years, and for the sofas to be replaced Client Is Paula Garcia phone number is [protected] and [protected]

On 2/10/2017 my house went on fire. I lost basically everything. I lived in a hotel for 4 months with my 1 and 4 year old boys. When my house was finally habitable again I immediately went to Bobs on 5/12/2017 and dropped over $4, 000 to replace a few items so we had something to sleep on, eat on, and sit on. On 11/11/2017, I had a birthday party for my son who was turning 5 years-old. I could not afford the party but some friends helped out since I wanted to do something nice in celebration of being back in the house and their father having left us for another family. At the time that we went to do cake, I asked one of the other mom's if she could help me open the table to put the center piece in. At this point, when we went to open the table up, instead of locking into place the tracking came completely out and one part of the table landed on the childrens lap, and the other half of the table that I was trying to balance to avoid falling and smashing open my floor, when I couldnt hold it anymore cracked and fell on top of the bench cracking and smashing it in the process. All of the children were screaming and crying scared, the tabe is now in pieces on my floor which not only destroyed the birthday party since everyone was traumatized and we were left with no where to have cake, but at this point Bobs wont even replace it (It's still under warranty) and Thanksgiving is 6 days away! So now no Thanksgiving for my children?! How much more do we have to endure this year?! I am disturbed and disguted that Bobs will not replace the table, as I just noticed by looking at my receipt would essentially only cost them $300! Is it worth it to you Bob's to ruin our Thanksgiving over $300 when not only is the table STILL UNDER WARRANTY, but I JUST SPENT $4, 000+ in furniture at your store just 6 months ago, AND IM NOT DONE! I still have to furnish my children's bedrooms but I do not have insurance coverage for these items as of yet, plus what about the THOUSANDS i have spent at Bobs over the years?! I am asking that Bobs reconsider replacing this table ASAP so we can have Thanksgiving dinner, me and my 2 children just the 3 of us. As I mentioned I will be extremely shocked, saddened and appalled if this request is denied. Again, the table is $300 and UNDER WARRANTY! Please reply ASAP hopefully BEFORE Thanksgiving!
In addition, my CUSTOMER # is #2514075, the order # is #8245203, the articles that need to be replaced: [protected], and [protected]. I still have the chairs and the table legs, so really just these two items, the table top and the bench need to be replaced. I'll be anxiously awaiting your reply.

Let me say, I have been buying from Bob's for a long time, and I don't know why I keep going back! I bought my daughter's bed there maybe 15 years ago, and they forgot to add the headboard to the order. By the time I got the order off layaway, the bed was discontinued and we could not get a matching headboard. I didn't go there for about 7 years after that experience. When I went back, I bought 2 couches there, with the protection, and 100% of the time, they would not repair or replace the furniture when it was damaged. Most recently, I bought my son a full size bed. Bob's delivery told my husband that they would be to our home in a few minutes. My husband asked them to please wait 10 minutes so he could be there for the delivery. When my husband got home, the bed was set up and the delivery people were gone. They let my 22 year old autistic son sign for the bed, which turned out to be too short. We called Bob's to see if we could trade up to a Queen. They said we could trade the mattress, but not the electronic base, because that was directly from the manufacturer. So warning to all who consider an electric bed from Bob's ... YOU CANNOT RETURN AN ELECTRONIC BASE ONCE IT IS ACCEPTED IN THE HOME AND SIGNED FOR. And God forbid, if one of your disabled "children" sign for the bed before you (the paying customer) gets to check it out, you're screwed! I have been buying more furniture from another local furniture store recently, because I am trying to work myself away from Bob’s dishonest and deceitful practices.

Ordered a queen bedroom set paid for a split box spring for an additional $50 because nothing else would fit up the elevator. Was confirmed delivery between 3:45 and 7:45 - however, got a call more than an hour before that they were ready to deliver but were not going to wait. Got there (they were lost) and found out they only had half a queen box spring and a twin box spring. Called the store spoke to a manager - NOTHING I CAN DO! - seriously they have box springs in the store which I asked if we could use until the rest of the box spring came. They offered to have it delivered the next day - however, no one is able to be there to accept it. I asked to speak to Bob, and got transferred to customer care where I spoke with who I believe was Elvia (spelling). She could not hear me, I was frustrated and annoyed she kept talking and said he couldn't hear me. She was not a good customer care person. I asked to be transferred back to the store, but that didn't happen.

Tried calling the store again to talk to a manager - no success. Obviously Bob nor his staff care about the customer care part of this. I understand it all comes from a warehouse, but they should at least try to make the customer happy. As I said I asked to 'borrow' a box spring from the store ad was told it could not happen. They have tons of queen box springs in the store - I guess they have no creativity on how to make a customer happy.

I WILL NEVER EVER use them again.

Disappointed with my experience. Seems to me like the worst customer service I have ever dealt with.
Once they get your money they stop caring about you. Absolutely unprofessional, never stand behind their products and have a clueless support. Never experienced anything like that.
The way they treat customers leaves much to be desired and it cant be explained in some way and has no excuses. Your customers are your everything, they bring you money, so treat them with respect, not how you do.
I'm very frustrated I dealt with you.

In early August I came into your Nesconset store and ordered two full sized kids beds with the dresser/mirror set. Plus a sectional and a fire place. Spent over 7K there.
Trip 1) one dresser was damaged and they also forget to bring two cup holder inserts.

Trip 2) dresser was damaged again in same spot and still no cup holder inserts.
Meanwhile one of the recliners in the sectional stops working and now also needs to be replaced. Keep in mind I have only had this furniture 2 weeks or so.
I called to complain and they ask me what time I can be available. I give them the time - and schedule my work and meetings around that time to ensure I am home. They decide to come 4 hours earlier then the time they told me and give me an entirely new window of time - causing a day of chaos at my work (keep in mind I have already taken 2 days off from work to be there for when they arrive.)

Trip 3) They come - give me a hard time about putting together the dresser and mirror - acting like that wasn't their job. I told them the previous drivers put together everything else that they brought - why wouldn't they put this together. Finally they did.
Also - I should mention that they still didn't bring cup holder inserts.

Wonderful way you guys run your warehouse operations. What a joke. What horrible customer service. Now I am on with someone from your company and they want to give me $75 gift card (like why in gods name would I ever want to buy anything from you ever again) for my troubles - and the reason she gave, "we can only give $75 because we only came out 3 times." Yes "ONLY"! Glad it will take you 4 total trips once my cup holders are delivered to complete the order.

What a joke - if you guys were a real company you would truly take care of this problem. What a joke.